# OnRes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnRes the right Hospitality Property Management solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93708/AccomPro/reviews --- OnRes 5 (25) [View alternatives](https://www.capterra.com/p/93708/OnRes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OnRes Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AW Amber W Hotel ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Group Bookings, Room Assignments, Housekeeping assignments and a way to link directly into our website for bookings were all game changers and the price can not be beat.“ December 10, 2024 MM Matthew M Front Office ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The cost! If I have to include a dislike, its just that a commission on online bookings means we have less incentive to drive online versus over the phone reservations.“ November 1, 2023 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Angela C. Front Office Manager Hospitality Used the software for: 2+ years ### "Front Office Manager" March 4, 2026 5.0 My overall experience is wonderful. The website is user friendly and great customer service is always provided. Pros Their customer service is amazing. When I have any questions or concerns I receive a response in a very timely manner. The website is easy to use and if we have any issues a solution is always provided. Cons The only con I can think of is that I sometimes need a hand with setting up negotiated rates, etc. This issue is fixed immediately once I contact customer service as they walk me through the steps. Review Source AW Amber W. Hotel Manager Hospitality Used the software for: 2+ years ### "Seaport Inn, Port Union NL - Onres is the best move we ever made!" December 10, 2024 5.0 Onres has allowed us to boost our online presence through major booking platforms, and provided all the essential needs of a small hotel like ours and more. Group Bookings, Room Assignments, Housekeeping assignments and a way to link directly into our website for bookings were all game changers and the price can not be beat. Pros Onres being a Canadian Company is a plus. Their customer service is excellent and very prompt at addressing concerns. Cons I have not found anything I would place in the con column. For the price you are paying it offers what we need and adds updates frequently. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing OnRes Very expensive, and barely had anymore features that would be of use to us than Onres did. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) They were unable to offer channel management and everything was done manually. Review Source Response from OnRes Systems December 18, 2024 Dear Amber, we really appreciate your kind words - thank you very much for being a great customer and we look forward to working together for years to come. Best, Steve MM Mandy M. Clerical and Crown lands Stewardship Program Assistant Government Administration Used the software for: 2+ years ### "Overall very useful as a booking system " November 2, 2023 4.0 generally very positive. they do not contact you to try to constantly upsell, but are available when assistance is needed. Pros allowing people to book and amend their reservations without the assistance of staff has decreased our workload significantly in office. Cons There are some areas that could be a little more user friendly on the back end. Review Source Response from OnRes Systems April 3, 2024 Hi Mandy - thank you very much for taking the time to write us a a great review - it's most appreciated and we look forward to continuing to work with you and your team! DH Desiree H. General Manager Hospitality Used the software for: 1-2 years ### "My go to Reservation Software!" December 10, 2024 5.0 Really great & I like how I can get a Human on the phone no problem when I have a question. No crazy phone tree Push 2, Push 5, Push 1 & never get a person. Pros There are a lot of features! Most software that has a lot of features charge a high monthly rate. I get this great price with OnRes PLUS all of the great features. You can't beat that! Cons I don't enjoy the new dashboard preview once I log on... it's an additional feature which, how can you get mad at extra features right?... but I don't use it so it's just an extra step for me. Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing OnRes Better price for the same features... much better customer service! Review Source Response from OnRes Systems December 18, 2024 Hi Desiree, your kind words and positive review is most appreciated - thank you very much. As for your dashboard view upon login, we will look into allowing you to set your preferred landing page upon login as opposed to your dashboard of the current day. Best, Steve DM Diana M. Duty Manager Hospitality Used the software for: 1-2 years ### "User Friendly " December 10, 2024 5.0 Pros User friendly, easy connection to my PMS. Cons I have no complaints about it. It's been great so far. Switched from [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) We've used Onres with another property and we find it user friendly. Review Source Response from OnRes Systems December 18, 2024 Hello Diana, thank you for the very kind review - we appreciate you business and look forward to connecting again soon - Steve CD Cathy D. Front Desk Manager Hospitality Used the software for: 2+ years ### "Heriot Bay Inn Thank You!" November 4, 2023 5.0 It is worth every penny. Because we are in a small rural community we often experience power outages or our internet goes down and the support is always right there. Pros The support from \[sensitive content hidden\] is beyond reproach. The system right from the beginning is so user friendly. I am self taught on the computer and I have had no issues that I couldn't figure out myself or \[sensitive content hidden\] couldn't talk me through. Cons I honestly can't think of anything. It has been easy to train all of our employees on how to use the system, what the policies are, and where to get help if they need it. Review Source Response from OnRes Systems April 3, 2024 Hi Cathy, we really appreciate your kind words and great review - it means a lot to us and we look forward to continuing to work with you and your team! AA Ariana A. Assistant Manager Hospitality Used the software for: 2+ years ### "Great Service & Reliable Software " October 9, 2025 5.0 \[sensitive content hidden\] has been great to communicate with over the years and we really appreciate how reliable the software is and how easily OnRes has integrated with Booking.com and Expedia. Pros The staff at OnRes are very easy to communicate with, and the software is reliable. If there is ever an issue, the team is on it right away and is always willing to help! Cons The website can be slightly confusing to make changes, for example it is difficult to figure out how to black-out certain periods or remove a black out period. Review Source LH Lisa H. General Manager Hospital & Health Care Used the software for: 1-2 years ### "Super happy!" December 10, 2024 5.0 This is the best online reservation system ever. Pros It is so easy to use. If you have issues, support is very quick to help. Cons I can't think of anything. There is so much support available for any issues I may have. Review Source Response from OnRes Systems December 18, 2024 Dear Lisa, thank you very much for your kind words and belief & trust in our software! We value your business and look forward to connecting again soon, Steve cS chris S. Front desk Hospitality Used the software for: Less than 6 months ### "user friendly" December 20, 2024 5.0 very user friendly and nicely laid out program Pros how easy it is to use very quick and easy Cons nothing my overall experience is that is user friendly Review Source Response from OnRes Systems December 23, 2024 Thank you Chris for your very kind review - we appreciate your business and support! RB Roger B. Owner Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] is great!!" November 2, 2023 5.0 \[sensitive content hidden\] has been great but we really need to have many more pictures and updates on the website. Pros \[sensitive content hidden\] past help and how simple the system is to understand and follow but I am sure we don't benefit from many of your features. Cons The lack of direct reservations, most often related to the website, which is too costly with you to change much.. Review Source Response from OnRes Systems April 3, 2024 Thank you very much for taking the time to submit a great review - and we know the game of internet marketing to drive direct reservations is challenging and costly, which is why we are rolling some new and fantastic marketing plans to complement our Hospitality Management System / Property Management System TM Troy M. Manager Hospitality Used the software for: 2+ years ### "Worth the cost" November 9, 2023 5.0 This system is a life saver for me to manage 2 hotels. Pros Being able to keep track of which rooms guests are in, when they check in and check out. Cons When they keep making changes. It takes a while to get it figured out when they do. Reason for choosing OnRes Our representative made it so easy to understand. Review Source Response from OnRes Systems April 3, 2024 Dear Troy, thank you very much for your kind words and great review - it's been a pleasure to work with you and your team and we look forward to what the future holds! AK Anahita K. OWNER Hospitality Used the software for: 2+ years ### "excellent value for product management and support provided" November 2, 2023 5.0 excellent Pros ease of use, customer service is second to none, constant upgrades and improvements provided Cons calendar should be visible for 30 days at a glance instead of only 21 days Reason for choosing OnRes \[sensitive content hidden\] AND HIS TEAM LISTEN TO FEEDBACK, ARE VERY ACCESSIBLE, AND HIGHLY EFFICIENT IN RESOLVING PROBLEMS.\[sensitive content hidden\] and his his technical support team listen to feedback, are very accessible and highly efficient in resolving problems a Review Source Response from OnRes Systems April 3, 2024 Hi Ana - thank you for your wonderful review - we very much appreciate the time you took and we value your business! TO Ted O. General Manager Hospitality Used the software for: 2+ years ### "OnRes User for over 10 years" November 1, 2023 5.0 OnRes has been great to work with. There are a couple of specific features that we wanted and OnRes built them into the system for a fair price. Highly Recommend Pros OnRes has been very reliable. It keeps accurate account of all our reservations, pricing and payments. Cons There is not much that I don't like about OnRes. If there is ever an issue, \[sensitive content hidden\] is quick to correct it. Review Source Response from OnRes Systems April 3, 2024 Thank you so much for your kind words and amazing review Ted - we value your business and look forward to more exciting news to share soon! SA Sam A. Owner Hospitality Used the software for: 2+ years ### "Best by far" February 26, 2024 5.0 Pros Steve and his skilled team are exceptionally responsive, professional, and knowledgeable. We can't imagine navigating this environment without their expertise. Cons Nothing. OnRes has met our needs perfectly. Review Source Response from OnRes Systems April 3, 2024 Dear Sam, thank you very much for your kind words and great review - it's been a pleasure to work with you and your team! BW Bruce W. manager Hospitality Used the software for: 2+ years ### "Review for Onres" November 1, 2023 5.0 Pros OnRes collects all reservation from different websites, we are not necessary to go to different websites to check reservations. Easy to set up the rate, restriction etc. Cons It is a little bit hard for us to set up promotion in OnRes, and conflict with Booking.com sometimes. Review Source Response from OnRes Systems April 3, 2024 Hi Bruce - your fantastic review and kind words are very much appreciated and we look forward to continuing working with you and rest assured, we'll be sure to ensure Promotions are setup and flow seamlessly and easily! EE Elaine E. Owner Hospitality Used the software for: 2+ years ### "OnRes Checks All The Boxes! " June 16, 2020 5.0 We have complete confidence in the product and it's never failed us. It feel like \[SENSITIVE CONTENT HIDDEN\] are part of our team because they're so accessible, willing to assist and are never condescending. We need simplicity, ease of use on the front and back end and we need to know we won't be left hanging. Pros It integrates seamlessly with our website, the guests find it easy to use, we can customize it to compliment any promotions we're running and when I need tech support or have just a "how do I..." question, OnRes replies within a few minutes to my emails, even on weekends and for that I'm always very grateful. Best of all, their system has never failed since I signed on. Cons I'm still navigating the new updated version 2.0 (hence the "how do I..." questions) so at this point I can't say yet if there's anything I don't like. So far so good! Reason for choosing OnRes We wanted the reservations page to be seamless from our own website to preserve our corporate identity and image. Review Source Response from OnRes Systems June 16, 2020 Dear Elaine, thank you very much for taking the time to share your experience and views of OnRes - we strive to do the best we can and we're always learning how to improve from our clients - we look forward to our continues success together - Steve Behrisch, President, OnRes DT Danielle T. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Easy to use" November 2, 2023 5.0 For the most part, it's been very easy to use and navigate. The information is secure and easy to access when needed. Pros It's easy to use, very user friendly even for those staff who are not as technology minded. Cons Finding someone to help right on the website is not easy. Review Source Response from OnRes Systems April 3, 2024 Hi Danielle - thank you very much for your kind words and the time to write a review - it's most appreciated! We also strive to provide the best customer service we can and we hope you know you can reach out to us anytime including on my personal cell phone and email which I can provide separately. TS Teri S. Owner Real Estate Used the software for: 2+ years ### "The Best!" July 23, 2020 5.0 Easy is all I can say. Pros I have been in the vacation rental business for 20 years and use to use another product. When I found OnRes six years into my business I have never even looked for another product. \[SENSITIVE CONTENT HIDDEN\] keeps changing and improving with the market and is always very helpful and pleasant even when what I'm asking is so simple. Even when I was frustrated with my web designer on my reservation portion his team helped me out when I thought there was no options. Cons I can not think of anything! Every time I wish there was something extra and I call I find it is now a new part of the system! Review Source Response from OnRes Systems July 24, 2020 Hi Teri, your kind words and positive review are what makes us love what we do. Thank you for your many years of business and we look forward to working with you for may more! All the best, Steve Behrisch, President SE Susan E. co-owner Hospitality Used the software for: 2+ years ### "It is all about ease and customer service" June 13, 2020 5.0 I started with OnRes because I had noticed a similar business in my area was using the product. No experience with online booking sites, I appreciated the support as we started. through the years, OnRes has added features and helped with including other booking sites. Adding widgets that have helped my experience. Most importantly, through the years, I was listened to with respect and patience. Pros Easy to use and the customer service, when needed has always been timely and resolving problems. Cons Just learning to use the software... Technology drags me along with it but, that is why the customer service is key to my usage. Reason for choosing OnRes Because it seemed easier, and priced reasonable Review Source Response from OnRes Systems June 16, 2020 Dear Sue, thank you very much for your kind words! It has been a pleasure working with you since November 2010 I can't believe it's been nearly a decade already :) We look forward to working with you for many years to come Steve Behrisch, President, OnRes AG Antonio G. Hotel Owner Hospitality Used the software for: 2+ years ### "User friendly CRS since 2007, impressive PMS DEVELOPMENTS" July 13, 2020 5.0 Pros I was at first most taken by the user-friendly layout of ONRES. Navigating through the functions has always been very intuitive. My structure is very unique in the sense that I have no room category that is identical to the next and ONRES customer service was excellent in customizing to my needs even as far as developing a foreign language side of the CRS. Cons Now that ONRES has availability that displays via calendar to our clients, nothing is missing in my opinion. It is a dynamic product at a very reasonable price. Review Source Response from OnRes Systems July 18, 2020 Dear Antonio and Team Castello delle Serre, thank very much for your positive review and for trusting OnRes for your reservation / guest management solution since 2007 - we will strive to give you the best service and meaningful software we can for the next 13-years and more. Yours truly, Steve Behrisch, President KM Kyle M. Revenue Manager Hospitality Used the software for: 2+ years ### "User-friendly platform, responsive and efficient support" July 22, 2020 5.0 Pros The best part of OnRes is the team behind it; the support they provide our property is top-tier. OnRes' responses to questions or concerns is always prompt -- often immediate! Further, over the years of using OnRes, there have been frequent enhancements and additional features added, in response to the needs we communicate. If considering a booking engine and channel manager, I highly recommend OnRes. Cons For our property, there are no cons as the software is extensive enough to meet all our needs. Review Source Response from OnRes Systems July 23, 2020 Hi Kyle, we thank you very much for your kind words and positive review of our software, and we thank you and your properties for your business since 2014 - we look forward to working with you for many more years to come. Best, Steve Behrisch, President & CEO NG Nuno G. General Manager Hospitality Used the software for: 2+ years ### "Great Product! Great People." November 6, 2023 5.0 Pros Service at its best! Very helpful staff willing to help you taking maximum advantage of the product. Cons There is nothing negative to comment about OnRes. Review Source Response from OnRes Systems April 3, 2024 Thank you very much Nuno for your support and great review - we enjoy working with you and your team! BS Burt S. Owner & Property Manager Hospitality Used the software for: 2+ years ### "Owner & Property Manager" July 23, 2020 5.0 I have used the OnRes product for the last 15 years. Without fail, OnRes support staff respond to my inquires quickly and professionally. They are always eager to help. OnRes has staff on hand that are highly technical and are able to assist with product integration. After 15 years of one-on-one interaction, they feel like family. I trust them with my business. Pros The OnRes platform is very intuitive and user-friendly. Cons The integration of my website with the OnRes platform was seamless. The OnRes platform is clean and professional. My customers book with confidence. Review Source Response from OnRes Systems July 24, 2020 Hi Burt, thank you very much for your kind words, positive review, and your confidence in OnRes for the past 15-years! We consider you, and all of our customers family, and we look forward to working together for many more years to come. Best, Steve Behrisch, President JL Jason L. Owner Used the software for: ### "Increase Reservations with OnRes" September 23, 2010 5.0 We are a 99 room hotel and having worked in the hotel industry for over 2 decades with both independent and chain properties, OnRes Systems online reservation software is the most user-friendly system Ive worked with. Most importantly, since recently becoming an independent, our online reservations have increased significantly I attribute this mostly to our guests booking experience the process is extremely clear and easy to follow - I highly recommend this reservation software to any hotel! Pros There are so many positives with OnRes Systems and their software but to name a few: the booking experience for customers is fantastic; the backend for managing the account is very simple; the staff at OnRes are professional and courteous and deliver and respond to any needs (which are rare) in a timely manner. They provide PMS integration, GDS connectivity, have great Internet marketing partners (which we use) and they are always improving and developing their product. Cons Virtually none, but if I had to name one it might be because of the occasional downtime, which is very rare and can be measured in minutes and has only happened a couple of times that I know of. I understand its mainly because of implementing new features and modules. Review Source Response from OnRes Systems April 3, 2024 Hi Jason - your kind words and amazing review means a lot to us and we thank you very much! We have completely rebuilt our entire system on Microsoft Azure for the most reliable cloud solution and we are now achieving better than 99.999% uptime MM Matthew M. Front Office Manager Hospitality Used the software for: Less than 6 months ### "Does the job reliably and in sync with our in-house PMS" November 1, 2023 5.0 Overall smooth and user-friendly experience. Pros That it communicates smoothly with our PMS to manage inventory reliably day to day Cons The cost! If I have to include a dislike, its just that a commission on online bookings means we have less incentive to drive online versus over the phone reservations. Review Source Response from OnRes Systems April 3, 2024 Hi Matthew, your kind words are most appreciated and we are always happy to discuss your pricing plan - thank you again and we look forward to connecting again soon! Similar Products Featured