# DonorSnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DonorSnap the right Nonprofit solution for you? Explore 414 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/97513/DonorSnap/reviews --- DonorSnap 4.6 (414) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of DonorSnap Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews Comprehensive video and tutorial support 98% positive reviews out of 54 Most reviewers find tutorial-based training helpful, with clear videos and responsive support for learning tasks. Peter Y. Board Member, 2 - 10 employees. "Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their Help/Training site, I will send an email off to the support team, and typically get a response with an answer within 30 minutes. " Challenging data import and export 43% negative reviews out of 49 Some users report data import and export processes are complex, time-consuming, and often require manual adjustments. Affordable solution for small nonprofits 100% positive reviews out of 54 Most reviewers describe DonorSnap as budget-friendly and well-suited to the evolving needs of small nonprofits. Kate G. Director of Development and Marketing, 2 - 10 employees. "We're a small organization and it's important for us to have a product that meets our needs, but is affordable." Extensive live and recorded webinars 100% positive reviews out of 30 Reviewers appreciate webinar training for its accessibility, variety, and usefulness in learning DonorSnap features. Carole R. Donor Relations and Development Manager, 51 - 200 employees. "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. " ## Showing most helpful reviews Showing 1-25 of 414 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bridget S. Development Associate Hospital & Health Care Used the software for: 1-2 years ### "Two Years with DonorSnap and Going Strong" March 17, 2025 5.0 We transitioned from a big-name donor database platform to 2 years ago and haven't looked back. The DonorSnap team provided hands-on service for the transition process and such personalized continued service that I know everyone by their first names. I always recommend DonorSnap to my peers in the Senior Care community and would recommend it to all philanthropic professionals at small to mid-sized nonprofits. Pros is a user-friendly online database that allows our medium-sized nonprofit to easily track donors, acknowledge donations, email donor contacts, assign and record interactions and pull customized reports. Unlike larger, more expensive databases, DonorSnap has a transparent interface which allows real-time customization at every level - for an extremely reasonable price. Not only is it easy to use, but if we ever have a question, online trainings are easy to find in their Help section, live trainings are given regularly, and customer support responds almost immediately. Cons The outgoing mass email function is a little clunky, so we usually export contacts to a CRM platform for more customizable email appeals and communications. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Raiser's Edge was too large, complicated and opaque for our small to mid-sized nonprofit. Review Source CR Carole R. Donor Relations and Development Manager Hospital & Health Care Used the software for: 2+ years ### "Donor Snap is truly a "snap" for Development Directors and Staff!" May 1, 2026 5.0 I have been very pleased to use Donor Snap because of the ease in following the steps to run reports or obtain data. Often, in big shops, such as a University setting, the fundraising platform was so challenging (ie, Raisers Edge), that we had separate staff who did all the work for us. Donor Snap was easy from the start and where I was challenged, there were webinars and support to assist me. Excellent platform! I highly recommend it. Pros I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. \[sensitive content hidden\], staff, has been so responsive when I've still had a question and appreciate his service. I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops. Cons Perhaps the only item I consider least liking is that I often may leave a screen open, but when I go back to it, I have to re-enter Donor Snap; it may be a user error on my part. Switched from [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) I changed jobs and Donor Snap was already in place. Review Source GW Gabriel W. Programs and Digital Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Cheap, good for small nonprofits" April 24, 2026 3.0 Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will give you what you need. We moved to a new CRM when we outgrew . Pros It was very cheap and could handle the basics and simple CRM tasks. It is customizable enough that you also aren't missing out if you're a small nonprofit. Cons It feels and looks old. It is a little clunky sometimes, and there are a few quirks you have to get used to. Review Source AJ Allison J. Director of Philanthropy Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap is the Best Choice for Managing Donors!" September 15, 2025 5.0 If you’re looking for a donor management database that’s effective, budget-friendly, and backed by a fantastic support team, I can’t recommend enough! Pros I’ve been using for nearly 10 years, and it has been an incredible tool for managing donor relationships. The platform is user-friendly, reliable, and packed with features that make tracking and engaging with donors a breeze. One of the standout aspects is its affordability—it offers great value for organizations of all sizes. What truly sets DonorSnap apart is its excellent customer service. Anytime I’ve had a question or needed assistance, their team has been responsive, helpful, and genuinely invested in making sure I succeed. Over the years, I’ve recommended DonorSnap to several organizations, and they’ve all had positive experiences as well. Cons If there’s one thing I’d love to see improved, it’s their presence at fundraising conferences. These events are where I connect with the largest audience of nonprofit professionals, and I think could make a big impact by being more visible in those spaces. It would be great to see them there more often! Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorSnap The cost savings and customer support was much better with Review Source PY Peter Y. Board Member Child Day Care Services Used the software for: 2+ years ### "DonorSnap is so easy to use that even a non techie can manage it." September 15, 2025 5.0 is such an improvement over other CRM's that I have tried. I have recommended it to my web developer, and he has passed on my recommendations to other clients of his, and they have started using DonorSnap also. Pros Donor Snap is so much easier to use, than two other CRM's that I had used previously. Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their Help/Training site, I will send an email off to the support team, and typically get a response with an answer within 30 minutes. A previous CRM product could take 2-3 weeks for an answer. There reporting options are also very easy to use. So much easier than those other guys. If you are proficient with Microsoft Office products you should have no issues. Cons The weakest link I would say is with the ability to send emails that are heavy on graphics. It is also possible that I have not tried enough, or asked the correct questions. Switched from [Method CRM](https://www.capterra.com/p/130389/Method-CRM/) SalesForce was difficult to use, and Method was very difficult to reach support. Review Source MW Melinda W. Book keeping Religious Institutions Used the software for: 2+ years ### "Committed Client!" September 17, 2025 4.0 Our eleven year commitment to speaks to our satisfaction for the whole package! We believe it contributes to clean reords and donor communication. Pros We, as an organization, have used Donosnap for 11 years now. We like the complete data it imports and the ease of putting in manual checks. The best part is the online input is as easy as 2 clicks and all the info is pulled in under the donor in a second! love that! It is also so easy to create specific reports & donor gifts if they want a quick update. The system, as a whole, is a great value for the cost. Cons The thing i like least is probably using email for support as I am a verbal customer & prefer phone calls Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing DonorSnap price and the multiple ways of keeping the info we need Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) was no longer able to handle the donor number we had Review Source MH Michelle H. Administrator Child Day Care Services Used the software for: 1-2 years ### "Into the Future with Donor Snap" September 15, 2025 5.0 has been great in helping us take our non-profit to the next level with our supporters. It was easy to set up, easy to migrate old information from another system, and easy to run. We are moving into a bright future with the help of DonorSnap. Pros Donor Snap customer service is great! They have a wealth of educational videos, and if those don't answer your question, their customer service team is quick to respond to any emails (usually within an hour)! Cons A few of the options take some time and additional knowledge (like doing HTML for emails), but even then the staff are willing to help with whatever you need. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorSnap We did not like their customer service - we could not reach anyone quickly it seemed from their presentation Switched from [GivingFuel](https://www.capterra.com/p/128635/GivingFuel/) At the time, GF did not have a CRM or Donor Management capability. Review Source SH Shari H. Development Coordinator Education Management Used the software for: 2+ years ### "Good product that elevates our Fundraising" September 15, 2025 4.0 I have been a customer for many years and while I look from time to time at other products, I always come back to DS because it is accomplishing what I need and at a good price point. Believe it or not, there are some features I never used and just this year in 2025 I started to use them and see the benefits to our Development and Business Office. I also added EventSnap and AuctionSnap which also have limitations, but I look forward to them getting further developed. Overall, I am a happy customer and look forwarding to a continually developing product. Pros Good Value Intuitive technology Support accessibilty from \[sensitive content hidden\] The integration with Stripe The add-ons of Auction and EventSnap (although too early to tell) Data all in one place Cons Some limitations Support is not as frequent as I always need I don't use some features and I always wonder best practices Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorSnap It was a more intuitive product and we already had it. Review Source KB Katie B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "We Love DonorSnap!" September 16, 2025 5.0 We love . It helps us thank our donors every time we receive a donation. It is also very helpful with reporting and emailing all donors at once. The customer support is also better than most programs. They actually have people that will help. Pros The ease of use and the reports are very useful for grant writing. It also allows us to generate thank you letters for all donors. Cons Building queries seems like a bit of a hassle until you learn the process, then its very simple and helpful Alternatives considered [Boomerang](https://www.capterra.com/p/127924/Boomerang/) Reason for choosing DonorSnap Ease of use and cost made this the right choice. Review Source NB Nikki B. Administrative Services Manager Music Used the software for: 1-2 years ### "DonorSnap provides great donor management service!" September 15, 2025 5.0 provides great donor management service! I would give the customer service/help department 100 stars if I could. Pros The customer service/help department is quick to respond and always provides resolution. Donation logging and profile creation is simple and straightforward. Cons I struggle some with creating reports in data miner gold and platinum. Pledge tracking and reporting is also difficult. Switched from [Panorama](https://www.capterra.com/p/166550/Panorama/) Donor Snap was the software used by our new director at his previous organization. He like that donor information was available via mobile app. Review Source JM Jennifer M. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "A great product- don't hesitate!" October 31, 2024 5.0 We have been using since 2017 for 2 separate community foundations and therefore have 2 separate DonorSnap accounts. The transition from our excel spreadsheets to DonorSnap was very smooth. One of the things I love most about DonorSnap is the responsiveness of the team. Whenever I have a question or need technical assistance, I get a response within the day- usually within a few hours. That is something I really value and appreciate. Pros It's a cost effective donor management system that is easy to use. has been a fantastic partner, always responsive and adding new features that are useful. The best feature for us is the integration with online donations. This has made our processes more efficient and streamlined. Cons The only downfall of is that it is one of many tools we use in our backoffce. We use a separate Grant Management Tool and separate Budgeting tool. This is actually not a con of DonorSnap itself, as DonorSnap does not promise those products. There is really nothing specific to DonorSnap platform that I would say I have found problematic. If anything, we are not using all the functionality that DonorSnap provides and that is due to not being able to dedicate the time- we are a very small staff with limited capacity. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/) Reason for choosing DonorSnap I had really strong references for , so felt more confident in chosing them for our Donor Management. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel Spreadsheets were getting too big and complicated and the constant fear of losing data was very stressful. Also no flexibility to record if someone made a donation to one or more campaigns. Review Source Response from DonorSnap December 5, 2024 Hi Jennifer, Thank you so much for your thoughtful review and for being a loyal DonorSnap user since 2017! We’re happy to hear that transitioning from Excel to DonorSnap was smooth and that you’ve found our platform easy to use and cost-effective. Our team is dedicated to providing responsive support, and we’re so glad that our prompt responses have been valuable for you. Thanks again! - The DonorSnap Team KF Keith F. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "IFYE Association of the USA, Inc." October 22, 2024 4.0 It works well for a nonprofit of our size. Pros The transition and mapping from our previous database to was great and almost seamless. To be able to process donations from GoEmerchant to donorSnap is easy. This gives us an easy way to track our donations using our own donation type names and accounting numbers. To be able to look at historical donations for the last few years that we had from our records is priceless. Setting up the contacts using our own personalized information was easy. Thank you Keith Ferris - Treasurer-IFYE Association of the USA, Inc. Cons Some of the functionality is a little hard to get use to. Switched from [DonorHub](https://www.capterra.com/p/183411/DonorHub/) Features- donation tracking is the main reason we switched. Review Source RA Rebecca A. Development and Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap: A Great Product, A Great Price, and A Great Customer Service Team" February 25, 2022 5.0 We love ! It's user-friendly and easy to train new team members while still providing a level of detail and deeper analysis needed by our executive staff members. DonorSnap meets all of our needs while still being affordable which is a critical necessity for an organization of our size. Pros has all of the reporting, tracking, and acknowledgement capabilities that an organization of our size needs. This software is a great return on investment. Setup was easy and customer service is always responsive to any questions we have. Cons We would love to see more reporting capabilities to compare campaign success and donor giving across multiple time periods. It would also be great if the email acknowledgments were automatically added as notes and the attachments were added as documents under the individual donor files. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing DonorSnap Price, platform capabilities, number of users, integration capabilities, setup process, and responsiveness of customer service. Review Source Response from DonorSnap March 3, 2022 We're grateful to have you as a customer, Rebecca! Have you checked out the Periodic Comparison Report and the Donation Field Comparison Report? You'll find them under the Reports > Fund Development Analysis category and those will help you compare giving across multiple time periods or campaigns. If you have any questions about it, please reach out to support@donornsap.com and we'll be happy to help! DB Debbie B. Director of Advancement Education Management Used the software for: 6-12 months ### "Reflections on Donor Snap from a New Director of Advancement" September 15, 2025 4.0 It has been positive so far and I look forward to continued growth and development of our organization's use of it. I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap. Pros I have only been using it for 11 months as I am new to the organization but I have found it very simple and easy to use. It allows me to customize to my needs. This is important as I have assumed responsibility for a database which needs a considerable amount of maintenance and clean up on our organization's end. It covers the basics and leaves room to grow and I look forward to using more of Donor Snap's capacity. Help Resources are very useaful and user friendly and cover all the basics. Cons The design of the database which allows such wide ranging capacity for customization is also one of the draw backs but that is totally the responsibility of the organizations using it. It might be something to think about stressing to new users....document what and why you are doing things. This advice would make it much easier when new staff assume the reins. Review Source HP Hillary P. Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent CRM tool for our non-profit" September 22, 2025 5.0 Pros is a comprehensive CRM that makes it easy for me to track donations, send thank you/tax letters and emails, interactions with donors and patrons- all of the things I need to do to help a non-profit to run smoothly. It automates many tasks that used to take much longer with just excel spreadsheets and similar programs. And it allows a wider range of functions. The customer support provided is outstanding. I send in a question, and a helpful response comes back to me faster than with any other 'help desk' that I've used. I appreciate that we can have multiple team member profiles to be able to maintain this crm. It's an incredibly effective tool for our organization. Cons I really don't have any dislikes about it- I started using it just about a year ago, and the trainings available are excellent. And anything I couldn't figure out right away or through a training, customer service has been able to solve for me. Review Source CB Cindy B. Accountant Research Used the software for: 6-12 months ### "DonorSnap - first donor software that I have used!" September 16, 2025 4.0 Overall, I have had a very good experience with .... thanks for creating a usable software and excellent training tools! Pros What do I like ,,,,, I am new to my company and have used for 8 months now - I am the accountant and have never used a donor software before. I find that the training webinars very helpful - easy to find what I needed and they were well thought out. I have also contacted technical support when I couldn't find an answer and they were very professional and helpful. Cons What do I like least ...... that is a hard one for me - since I am still learning what can do, I don't have anything specific that I don't like at this point. My next large learning curve will be how to integrate with QuickBooks - which is very important to me. Review Source EH Elizabeth H. Director of Communications Non-Profit Organization Management Used the software for: 2+ years ### "Powerful features and top-notch customer support" March 17, 2025 5.0 is a very powerful suite of tools. While a person can get up to speed quickly and begin using the basic functions almost immediately, those who are able to invest more time in learning can harness its tremendous capabilities. My organization tracks donations, sends acknowledgments, records volunteer hours, runs mass email campaigns, and designs newsletters, all within DonorSnap. I like having the ability to customize pages and add user-defined fields. Pros has terrific customer support. The help pages, webinars, printable handouts, and video tutorials are all well done, and I've found them very useful. When I need more, however, I know the Donorsnap team will help. They are all extremely knowledgeable, and I've yet to pose a question they couldn't answer quickly and with a thorough explanation that leaves me well-equipped to tackle things myself next time. In the age of AI and virtual assistants, it's so nice to get a personalized response from a human who understands what I'm asking for. Cons I wish there was a way to do a mass delete of inactive records. Review Source CK Caroline K. Director of Institutional Advancement Education Management Used the software for: 1-2 years ### "Lightening Speed Customer Service Responses" March 17, 2025 5.0 Absolutely wonderful customer service for all problems. Turn around time is nearly immediate to get responses. Pros Easy to understand and navigate. Excellent reporting, Super quick customer service response. Cons Wish that it generated some reports (end of year tax reports) automatically. Review Source NR Naama R. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Donor Snap is excellent; but the customer service makes it out of this world!" March 17, 2025 5.0 We have had the BEST experiences with customer service! If I need a specific report and am not sure how to go about it, within minutes I get a video tutorial or an email helping me with questions or suggestions on how I am using the program. The program itself is easy to use and intuitive, but it's the customer service that really puts it over the top for me. Pros The various ways we can report on and manipulate the data. Cons Sometimes it is slow to load when we have multiple users in the database at the same time. Review Source RM Ryan M. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Powerful tool for your growing non-profit!" October 29, 2024 5.0 We launched as a 501c3 in 2014 with . Today we are beyond 10,000 contacts and the software continues to keep up. We use the volunteer module, event registration, mass email, giving forms, donor card systems, and so much more. As a very involved user of the software, I highly recomend the software for your growing non-profit. Pros Powerful CRM resource for non-profits, with benifits that are far beyond the cost. I love that is constantly improving the software to have new and better functionality. Cons The app is useful for viewing donors, but is limited in its functionality for the development team. Review Source KK Katie K. Executive Director Philanthropy Used the software for: 1-2 years ### "Donorsnap is a user-friendly life-saver with great customer service!" October 23, 2024 5.0 As a new Executive Director for our non-profit organization, I have been thrilled with all of the trainings that offers. I have attended many virtual sessions, all of which have been so helpful. If I have a question, I am almost always able to find an answer (and usually a recorded training) on Donorsnap's help page. This has been a life-saver for me, and I now feel very confident with Donorsnap's features. I use Donorsnap for just about everything: online forms, database management, emails, address labels, reports, etc. I seriously do not know what I would do without it. Their customer service team is excellent--if I ever have a question, I hear back promptly from an actual real, live person (no recorded message or bot!)! 10/10 I highly recommend Donorsnap! Pros User-friendly, tons of trainings, customer service Cons It can be intimidating at first, but many trainings are offered on just about every topic. Review Source Response from DonorSnap December 5, 2024 Thank you so much for sharing your experience as a new Executive Director using DonorSnap! We are happy to hear our platform has become a "life-saver" for your nonprofit’s operations. It’s fantastic to know that our extensive training resources and help page have made you feel confident in navigating features like online forms, database management, email communications, and reporting. Our goal is to empower nonprofit leaders like you to make the most of DonorSnap, and we’re so glad our customer service team has been there with timely, personal support whenever you’ve needed it. We know how valuable it is to get help from a real person, not a bot, and we’re dedicated to providing that level of service. Thank you for recommending us, and we look forward to continuing to support you and your organization’s mission! Thanks again! - The DonorSnap Team DR Deb R. Marketing Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "GREAT Company and software." October 22, 2024 4.0 I've had nothing but great experiences with . Even when I've had problems or couldn't figure out how to do something their customer service has gone above and beyond. The weekly webinars are wonderful teaching and refreshing tools. \[sensitive content hidden\] is a wonderful teacher. Keep up the great work. Pros The ease of use of the software and the multiple options. Not to mention their excellent customer service. Cons When I export excel lists, my inactive people show. Very inconvenient. Review Source Response from DonorSnap October 31, 2024 Hi Deb, Thank you for your feedback! We’re glad to hear that DonorSnap is working well for you. To ensure inactive contacts don’t appear in your exported lists, follow these steps: From DataMiner Platinum: Go to the "Data Export Selection" tab, scroll down to the "Additional Options" section, and select "Active Only" from the Contact Status dropdown. For Standard Reports: Under the "Contact Filters" section, choose the status of "Active Only". If you have any other questions, please reach out to us at support@donorsnap.com. We’re happy to help! LR Lori R. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Totally recommend the program" November 11, 2024 5.0 was very easy to get started. GREAT customer service and the overall team is very professional & knowledgeable. Pros The quick response and love the webinars! Cons That I didn't know about them years ago. Review Source CD Caitlin D. Communications and Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great website" October 22, 2024 5.0 Our organization has been using Donor Snap for years. We are grateful to have a reliable database for our donors! Our homeless animals are thankful. Pros The ease of pulling needed reports for mailings Cons It does crash from time to time but typically quickly becomes available again. Review Source KD Karl D. Employee Non-Profit Organization Management Used the software for: Less than 6 months ### "Getting out of the Gates Fast" October 22, 2024 5.0 Pros I like how easy it is to use. We were leery about changing databases, but the team made the conversion process a very easy experience. We had someone working with us every step of the way and it was a quick and easy process. Cons The only Con is can do more than I thought it could so trying to learn everything take a little time. 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