Chorus vs Refract

Starting Price

Not provided by vendor Not provided by vendor

Best For

Chorus can be used cross-org to get insights on customers & prospects. Primary users include sales leaders, sales operations, sales enablement, marketing teams, customer success teams and more!

Empowering Sales Management to identify and immediately improve, costly mistakes, errors and missed opportunities their sales teams make every day.

Rating


4.7 / 5
(39)
Read All Reviews

4.3 / 5
(16)
Read All Reviews

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.5 / 5

4.2 / 5

Customer Support


4.6 / 5

4.8 / 5

Features & Functionality


4.5 / 5

3.9 / 5

Value for Money


4.7 / 5

4.2 / 5

Pros

  • "I love that I can record my own calls and learn from my peers. This helps me reflect and revaluate my conversations and sales calls."

  • "It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve."

Cons

  • "The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering."

  • "It can sometimes be difficult to ascertain exactly who was on a given call."

Product Features

  • close Assessments
  • close Audio / Video Conferencing
  • close Built-In Course Authoring
  • check Call Recording
  • close Gamification
  • close Goal Setting / Tracking
  • check Learning Plans
  • check Onboarding
  • check Performance Metrics
  • close Assessments
  • close Audio / Video Conferencing
  • close Built-In Course Authoring
  • check Call Recording
  • close Gamification
  • close Goal Setting / Tracking
  • close Learning Plans
  • check Onboarding
  • check Performance Metrics

Screenshots

View 4 screenshots 115329 thumb
View 4 screenshots 188157 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Chorus vs Refract

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