Capsule vs VanillaSoft

Starting Price

$18.00/month/user

Not provided by vendor

Best For

Owners of small and growing businesses that want to better organise their business and customer activities. Sales/Marketing Heads/VP's of small to medium sized businesses looking for a sales solution.

Inside and remote sales teams.

Ideal number of Users

1 - 999

2 - 499

Rating


4.4 / 5
(90)
Read All Reviews

4.7 / 5
(140)
Read All Reviews

Ease of Use


4.6 / 5


  • "We used salesforce on a clients account and found it very difficult to use and learn. Capsule pricing is very fair and it is great with g-suite integration."

  • "One of the problems with CRMs is that they are usually developed for a certain case scenario and that setup is not quite what you need. Capsule is nice and simple and pretty intuitive."


4.7 / 5


  • "What I liked most about this program was that it was made very easy to use and it gave me the ability to do my job well. I was able to call people so fast and conveniently."

  • "I like how it's easy to use, very clear on how to add information and the voicemail dropbox."

Customer Support


4.3 / 5



4.6 / 5


  • "It would be easy to list 100 reasons why VanillaSoft is such a wonderful system and there's truly not another that compares - but the biggest pro is absolutely in the support team."

  • "It is easy to use and any issue I have had, customer support has been easy to work with."

Features & Functionality


4.2 / 5


  • "Wonderful interface and functionality that exceeded our previous setup. Slowed much greater control and tracking of our client info and project sales made."

  • "It has helped improve the efficiency of our sales pipeline, allowed us to visualise this pipeline and been great at contact management."


4.5 / 5


  • "I like VanillaSoft because of its simple and easy to use interface that is well designed for a fast-paced and effective workflow. All data are neatly organised so I can always keep track of my leads."

  • "The thing I liked most about this software is that when you are looking through your call logs, it is easy to navigate and find what you are looking for."

Value for Money


4.5 / 5


  • "Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range."

  • "Good value for money, quick setup, reasonably customizable, easy to use. Good integration with G-Mail and Mailchimp."


4.7 / 5


  • "Business problems solved: How to cost effectively and easily create, manage and execute outbound programs. Benefits: Competitive pricing, simple functionality."

  • "The leads provided and the organization of the system has made my revenue grow. The great way you can use the search bar to find almost any record you need."

Product Features

  • Competitor Analysis
  • Correlation Analysis
  • Dashboard
  • Dynamic Modeling
  • Exception Reporting
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Sales Trend Analysis
  • Statistical Analysis
Not provided by vendor

Screenshots

View 4 screenshots 140576 thumb
View 5 screenshots 21300 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Capsule vs VanillaSoft

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