|Product||Who Uses This Software||Deployment||Free Trial?||Short Description||Starting Price||Free Version Available||Action Management||Analytics||Customer Segmentation||Feedback Management||Sentiment Analysis||Survey Management||Trend Analysis|
|Qualtrics Customer Experience Visit Website||Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience.||Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.||Not Provided||Visit Website|
|Intouch Insight Visit Website||Customer-centric brands across all industries including restaurant, hospitality, retail, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organization.||Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences.||Not Provided||Visit Website|
|SurveyMonkey CX Visit Website||Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view||The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.||Not Provided||Visit Website|
|Podium Visit Website||Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.||Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more.||Not Provided||Visit Website|
|Kilterly Visit Website||B2B and B2C companies of all sizes across all industries including, but not limited to, SaaS, subscription box, manufacturing, insurance, fitness, dental, universities, cable/satellite, and financial.||Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools.||$249.00 month||Visit Website|
|Keatext Visit Website||Keatext is perfect for anybody who needs a precise understanding of voice of customer or employee, in hospitality, retail, or HR, it gives you marketing data for brand loyalty & reputation management.||Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.||Not Provided||Visit Website|
|Kustomer Visit Website||Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.||Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Experience, and Support.||$99.00 month/user||Visit Website|
|CMNTY Platform Visit Website||We provide the perfect tools for customer communities, marketing, research and innovation communities. We help community managers that just started, as well as the seasoned professionals.||CMNTY is a platform used by today's most innovative brands and insights professionals to develop a deeper understanding of customers.||Not Provided||Visit Website|
|Nextiva CRM Visit Website||Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.||Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place.||$10.00 month/user||Visit Website|
|SmileBack Visit Website||Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.||Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey.||$58.00 month||Visit Website|
Compare all software products on Capterra's Customer Experience Software Directory.
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