Customer Experience Software

Compare product features and ratings to find the right Customer Experience Software for your organization.

  Product Who Uses This Software Deployment Free Trial? Short Description Starting Price Free Version Available Action Management Analytics Customer Segmentation Feedback Management Sentiment Analysis Survey Management Trend Analysis  
Qualtrics Customer Experience Visit Website Customer Experience leaders in every industry looking to for a robust, easy-to-use solution to manage the entire customer experience. Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Not Provided Visit Website
Intouch Insight Visit Website Customer-centric brands across all industries including restaurant, hospitality, retail, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organization. Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Not Provided Visit Website
SurveyMonkey CX Visit Website Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. Not Provided Visit Website
Podium Visit Website Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web. Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. Not Provided Visit Website
Kilterly Visit Website B2B and B2C companies of all sizes across all industries including, but not limited to, SaaS, subscription box, manufacturing, insurance, fitness, dental, universities, cable/satellite, and financial. Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools. $249.00 month Visit Website
Keatext Visit Website Keatext is perfect for anybody who needs a precise understanding of voice of customer or employee, in hospitality, retail, or HR, it gives you marketing data for brand loyalty & reputation management. Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard. Not Provided Visit Website
Kustomer Visit Website Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services. Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Experience, and Support. $99.00 month/user Visit Website
CMNTY Platform Visit Website We provide the perfect tools for customer communities, marketing, research and innovation communities. We help community managers that just started, as well as the seasoned professionals. CMNTY is a platform used by today's most innovative brands and insights professionals to develop a deeper understanding of customers. Not Provided Visit Website
Nextiva CRM Visit Website Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place. Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. $10.00 month/user Visit Website
SmileBack Visit Website Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business. Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey. $58.00 month Visit Website

Compare all software products on Capterra's Customer Experience Software Directory.


About Capterra

Capterra is a free service that helps organizations find the best software for their needs. Capterra is free for users because vendors pay us when they receive web traffic. Capterra lists all vendors - not just those that pay us - in our comprehensive directories so that you can make the best-informed purchase decision possible.

In the News

  • Inc
  • BusinessWeek
  • Forbes
  • Washington Street Journal