CRM Software

Compare product features and ratings to find the right CRM Software for your organization.

Product	Who Uses This Software	Most Helpful Review	Short Description	Starting Price	Reviews	Long Description	Ratings
HubSpot CRM (2805 reviews) Visit Website	The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.	Kristi A Marketing & PR Coordinator Hospital & Health Care 51-200 employees Used the software for: 6-12 months Overall Rating 5 / 5 Ease Of Use 4 / 5 Customer Service 5 / 5 Features 4 / 5 Value For Money 5 / 5 Likelihood to Recommend 9 / 10 Reviewer Source "Top-quality CRM with excellent features, just make sure everyone is on board" Oct 08, 2020 Overall: Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received. Pros: To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information. Cons: We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.	HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers.	$50.00 month/user	Pros Nice brand, nice platform and good capabilities in the basic version of the software. Functionality is awesome and the opportunities are seriously endless for what you can do. This is what I like about HubSpot. Once you become more of an enterprise level though, solutions like Salesforce is probably the better choice. There is a lot you can learn from HubSpot and a great CRM for the companies that need a great work flow. Absolutely recommend this. Cons Now I am stuck with some defined items that are inaccessible. Workflows can be confusing and hard to understand at times. I hate that the utm parameters are getting stripped from pageviews. It makes everything so much more difficult. Sometimes you get an error or saying the email, or DB is down. Not sure what causes that but when you're in the middle of working and updating it's very annoying.	Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.	Overall 4.5 / 5 Ease Of Use 4.4 / 5 Customer Service 4.4 / 5	Visit Website
Lime CRM (24 reviews) Visit Website	Medium and large enterprises in industries such as Utility, Real Estate, Wholesale and B2B-Sales, Consultancy, Construction, Membership, Machinery, and much more. Give us a call!	Rikard T VD Consumer Services 201-500 employees Used the software for: 1-2 years Overall Rating 5 / 5 Ease Of Use 4 / 5 Customer Service 5 / 5 Features 5 / 5 Value For Money 5 / 5 Likelihood to Recommend 10 / 10 Reviewer Source "Does it really well" Feb 04, 2021 Overall: Pros: Is a good and efficient system, simplifies and speeds up processes Cons: Taskable, a bit slow sometimes, but no major problem	Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.	$60.00 month/user	Pros Fastsearch" in excellent, you can find everything that is in system. I realized that Lime CRM is the best way for me to keep track of all customers, when to follow up on certain matters, and knowing what actions been made to close a deal. We had fairly good order in our old system, but now it's great and getting better. It is a great tool for aggregation all fan activites and touchpoints as well as making the marketing departements more professional. Cons Reporting tools and there's no integration between lead generators. There could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Im missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud.	Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.	Overall 4.5 / 5 Ease Of Use 4.5 / 5 Customer Service 4.8 / 5	Visit Website
Pipedrive (2289 reviews) Visit Website	Sales teams looking for a simple, yet powerful sales tool to get them organized.	Christopher J CEO Marketing and Advertising 1-10 employees Used the software for: 1-2 years Overall Rating 5 / 5 Ease Of Use 4 / 5 Customer Service 4 / 5 Features 5 / 5 Value For Money 4 / 5 Likelihood to Recommend 9 / 10 Reviewer Source "The Best CRM In The Game" Sep 08, 2020 Overall: Pipedrive is by far my favorite CRM after extensively reviewing over a dozen of them. I recommend it to all of my clients because of how versatile it is with third party integrations. I also recommend it to any beginners since you do have the option of getting WAY more features than anyone else offers at the top-tier package; all while being one of the least expensive. Pros: I like the simplistic UI, the customizability, and the fact that Pipedrive has the widest range of integrations in it's class. I would go as far as to call it MODULAR, meaning you can add pretty much any feature you'd like via 3rd party integrations. With this is mind, you'll never be limited to some of the things Pipedrive doesn't do as well. Alternatively, if you're looking for everything under one roof, Pipedrive does this better as a whole than any of the competition. Cons: I'm not a huge fan of how some of the very simple features are blocked off from the lowest price plan. Since I prefer the 'modular' setup, this is the only plan that makes sense to me, but I do miss some of the features like important fields that display certain fields first based on where the deal or person / organization is in the pipeline. I used to run the top tier package from Pipedrive, and I wasn't really impressed with the automation features. They're a bit limited and the triggers don't always work.	Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.	$12.50 month/user	Pros This is super helpful when looking for clients to follow up with in a single glance. I highly recommend the Pipe drive to anyone who wants to automate bureaucratic steps in the sales process and effectively improve results and relationships with their customers. Helps encourage deal movement forward. I like the way you can easily customize pipelines for various sales campaigns, and the new caller app is very useful. I liked the way it pulled in my email and calendar and it was easy to set up reminders to follow up with prospects. The software is good - I would recommend it. Cons The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription. Difficult to understand when using for the first time. Repetitive data entry can get boring. The inability to move among contacts in the same list without returning to the main list page is a waste of time. The online app is basically useless. Functionality was terrible, I don't know if we misunderstood and they aren't actually a CRM system but what the product offered cannot be called a CRM.	Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful.	Overall 4.5 / 5 Ease Of Use 4.6 / 5 Customer Service 4.4 / 5	Visit Website
Onpipeline (2 reviews) Visit Website	Sales teams looking for a simple and effective sales tool and Managers who need control over the team and the pipeline. Companies engaged in online lead generation will love Onpipeline!	Felice C General Manager Marketing and Advertising 11-50 employees Used the software for: Less than 6 months Overall Rating 5 / 5 Ease Of Use 5 / 5 Customer Service 5 / 5 Features 5 / 5 Value For Money 5 / 5 Likelihood to Recommend 10 / 10 Reviewer Source "Easy to use and fully customisable" Oct 01, 2019 Overall: Onpipeline has helped my company to keep our sales' flow updated without any excel files or research on the email inbox. The software has also strengthen the overall team work, by creating a clear and unfailing communication between sales people. Pros: I used Sales Force in the past and I found it very complex to customise and to use, the technical team wasn't able to adapt it to our sales 'team and eventually we had to give up on it. When I discovered Onpipeline I first thought that the price was very convenient, and then I figured that I didn't need any technical team to customise it and adapt it to my business needs. At the moment on our account there are 3 different teams, each with their own features. The sync with the email and calendar provider is perfectly functional, it's mobile responsive and thus I highly recommend it to enhance your business if you have more than 3 or 4 salespersons. Cons: I honestly don't see any negative things about this software so far.	Onpipeline is one of the best Sales CRM for small-medium businesses.	Not Provided	Pros Not enough reviews Cons Not enough reviews	Onpipeline is one of the best Sales CRM for small-medium businesses! Secure and reliable CRM to manage Sales, Contacts and Activities. You can integrate your emails and calendars, automate recurring tasks, create and send Quotes, get Leads from web forms or API, and much more. Focused on helping you track Deals without spending hours filling out forms. You can take control of your sales process, set Events for your next actions that sync with your gmail or outlook calendar, etc.	Overall 4.5 / 5 Ease Of Use 4 / 5 Customer Service 4 / 5	Visit Website
Accelo (141 reviews) Visit Website	Any professional service organization that serves clients and bills for time. Accelo streamlines all client service processes in one place, managing team schedules and projects.	Meredith C COO Financial Services 1-10 employees Used the software for: 6-12 months Overall Rating 5 / 5 Ease Of Use 5 / 5 Customer Service 5 / 5 Features 5 / 5 Value For Money 5 / 5 Likelihood to Recommend 10 / 10 Reviewer Source "The Best CRM!" Nov 06, 2019 Overall: We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data. Pros: Ease of use, completely customizable, thoughtful and useful features! Cons: I wish I would have found it so much earlier than I did!	Accelo is the award-winning CRM you need. Nurture sales, create proposals, and manage client projects - in the cloud, from any device.	$39.00 month	Pros The software offers a lot of ability to work with other software and provides a comprehensive solution to managing resources in a design office. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. Also, with the detail in the project plans is something we are able to leverage in the sales process to show prospects we have robust processes that will ensure the best quality content creation. I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized. Cons Tries to do too many things and fails at most of them. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. Terrible quality updates and the worst customer service. False advertising of integrations. We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data.	Accelo is an award-winning CRM that helps you win clients, nurture profitable sales pipelines, and forecast growth. Simplify sales by automatically tracking and sharing contact emails, attachments, appointments, notes, and custom fields for rich context at a glance, from any device. Save time by easily converting winning proposals into client projects and retainers, complete with automated task assignment, time tracking, and billing. Manage sales and fulfillment - all-in-one - with Accelo CRM.	Overall 4.5 / 5 Ease Of Use 4.1 / 5 Customer Service 4.4 / 5	Visit Website
SmartSales Visit Website	Medium-sized to large sales teams on the road looking to streamline their sales process with a tool that integrates with the ones they're already using.		SmartSales is an all-in-one field sales app that eliminates paperwork and allows reps on the road to sell more and better.	$59.00 month/user	Pros Not enough reviews Cons Not enough reviews	SmartSales is an all-in-one field sales CRM that eliminates paperwork, allows reps on the road to sell more and better, and saves them up to 90 minutes a day. - Territory management: Prospects and customers are geolocated and can be segmented. - Constant accuracy: Stocks, prices, and docs are always up to date. - Keep track of everything: Customize and generate in-depth visit reports as well as succinct notes. - Action-driven: Place orders right away in the app. No more extra waiting time.	Overall Ease Of Use Customer Service	Visit Website
Rooftop (7 reviews) Visit Website	Not Provided	Preston P Service Dept. Manager Mechanical or Industrial Engineering 51-200 employees Used the software for: 1-2 years Overall Rating 5 / 5 Ease Of Use 5 / 5 Customer Service 5 / 5 Features 4 / 5 Value For Money 5 / 5 Likelihood to Recommend 9 / 10 Reviewer Source "Very pleased" May 28, 2021 Overall: We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department. I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?' Pros: Improved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details. Cons: Speed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.	Collaboration platform built for email management, customer support, and task management.	$15.00 month/user	Pros Not enough reviews Cons Not enough reviews	Rooftop is a collaboration platform built for email management, customer support, and task/project management. It was built around the following 3 pillars: -Inbox management: Managing emails can be a tedious task. Rooftop helps you classify, process, and retrieve emails easily. - Collaboration: Rooftop was built to make it possible for teams to collaborate on emails and tasks. - Task management: Manage all your tasks and projects in Rooftop. You can build all kinds of workflows and sales pipelines.	Overall 4.4 / 5 Ease Of Use 4.4 / 5 Customer Service 5 / 5	Visit Website
Bitrix24 (470 reviews) Visit Website	Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.	Maszni A Senior Web Developer Entertainment 1001-5000 employees Used the software for: 2+ years Overall Rating 5 / 5 Ease Of Use 4 / 5 Customer Service 3 / 5 Features 4 / 5 Value For Money 5 / 5 Likelihood to Recommend 10 / 10 Reviewer Source "Project management software with very good workload planning" Mar 22, 2021 Overall: Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date. Pros: I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs. Cons: The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.	Bitrix24 is the fastest growing free CRM software used by over 8 million companies worldwide. Email marketing, quotes, invoicing too.	$24.00 month	Pros I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. The sales processes were automated, and I have greater control over my company and my employees and thus extract better performance from my team. We choose Bitrix for our compnay's CRM solution but I found that there are many more features which are useful for us. I love how we can manage leads from different sources on same platform. Cons Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. So after lead validation, the mail is sent after that follow-up begins then its success or failure. Everyday sales team have to work on this process but sad to say No reporting structure at all. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen. It is awful and the service is worse than the software. It was nothing like what was presented to me.	Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.	Overall 4 / 5 Ease Of Use 3.7 / 5 Customer Service 3.8 / 5	Visit Website
Scoro (159 reviews) Visit Website	Businesses which need to manage projects, time, sales, finances and reporting all in one place.	Stephen R Managing Director Printing 1-10 employees Used the software for: 1-2 years Overall Rating 5 / 5 Ease Of Use 4 / 5 Customer Service 5 / 5 Features 5 / 5 Value For Money 5 / 5 Likelihood to Recommend 10 / 10 Reviewer Source "Steve's review" Mar 29, 2021 Overall: Scoro has helped our business enormously, we track KPI's and have excellent reporting. Pros: It is a great project management software. Cons: Marketing and CRM are very poor, suggest a bolt on to Zoho CRM Plus	Scoro is the most comprehensive CRM & work management solution for professional and creative services.	$26.00 month	Pros A great software for any creative media company. Overall experience is very good. I would definitely recommend Scoro to friends and other companies. Good for tracking projects into quotes and orders. Companies and person allocations also easy and good. I liked that it's an all in one solution. The product is very good and adaptable to any business. Cons The custom PDF template module for Quotes, Purchase Orders and Invoices is quite limited. Sometimes it is very hard to understand, especially for beginners. Also - we don't tend to email through the scoro email because it kept getting lost in clients 'junk' mail, so it made us look un-credible. Unable to modify some parameters and leave it as default.	Your simple CRM tool isn't enough anymore? Want to have a full overview of your business? Scoro is a CRM & work management software which allows companies to control their entire workflow from one place. You'll get everything needed to manage your business: project/work/task management, contact database & CRM, customer cards & activity logs, sales pipeline, quoting and billing, advanced reporting, real-time dashboards, and more. Sign up for a 14-day free trial to see for yourself!	Overall 4.6 / 5 Ease Of Use 4.5 / 5 Customer Service 4.5 / 5	Visit Website
Caspio (135 reviews) Visit Website	Caspio is enterprise-ready and trusted by 15,000 companies across all industries and geographies, including regulated industries that must meet HIPAA, FERPA and GDPR requirements.	Daniel F Marketing & Comms Team Leader Hospital & Health Care 1001-5000 employees Used the software for: 6-12 months Overall Rating 5 / 5 Ease Of Use 5 / 5 Customer Service 5 / 5 Features 5 / 5 Value For Money 4 / 5 Likelihood to Recommend 10 / 10 Reviewer Source "High Feature Low-Code SAS" Jun 11, 2020 Overall: After trialing a large number of low-code software, this option was a clear winner due to the customizability of apps and compatibility with wordpress. Pros: Fully featured software. Rock-solid infrastructure. There is few things that we have found can't be done with capsio. Any additional features can be custom developed. Unlimited users, unlimited tables. Dataviews can be purchased cheaply. Specialists also provide very helpful 24/7 live chat support. Cons: Storing 10,000+ of photos inside the apps can become a bit expensive.	Caspio is the world's leading LOW-CODE platform for building custom CRM applications without coding.	$100.00 month	Pros I really appreciate the help that is given to me for any question I might have (small or large). The overall experience was good. Allison Seaver was a joy to work with. Was able to implement with Wix. Feature-rich functionality is very impressive with many great options I had to choose from as I designed our application. They seem to want you to be successful, and go the extra mile to help you be successful. Cons The typical criticism of a technology company would be their inadequate customer service. Some features are on costly tier. Confusing subscription model. There is a bit of a learning curve if you are unfamiliar with database software. In the beginning I had trouble integrating it into my WordPress website and making it mobile compatible. I don't like a the option I have with caspio but I've used worst before.	Caspio is the world's leading LOW-CODE platform for building custom CRM applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE.	Overall 4.6 / 5 Ease Of Use 4.3 / 5 Customer Service 4.5 / 5	Visit Website

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