Help Desk Software

Compare product features and ratings to find the right Help Desk Software for your organization.

  Product Who Uses This Software Deployment Free Trial? Short Description Starting Price Free Version Available Alerts / Escalation Automated Routing IT Asset Management Knowledge Base Management Real-time Chat Service Level Agreement (SLA) Management Ticket/Issue Tracking  
Zendesk Visit Website From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. $5.00 month/user Visit Website
Samanage Visit Website Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters). Samanage is the most reviewed and highest rated IT help desk platform - read what our customers say! $19.00 month/user Visit Website
SysAid Visit Website SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes. Easily manage all your Help Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Not Provided Visit Website
TeamSupport Visit Website B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience. Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. $50.00 month/user Visit Website
Salesforce Service Cloud Visit Website Businesses in need of service-as-a-software solution for CRM and help desk management. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective $25.00 month/user Visit Website
NICE inContact Help Desk Software Visit Website Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice. Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Not Provided Visit Website
Freshservice Visit Website Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. (Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! $19.00 month/user Visit Website
Salesforce Essentials Visit Website Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today. Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. $25.00 month/user Visit Website
Freshdesk Visit Website SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service. A cloud-based Omnichannel helpdesk that helps over 150000 businesses worldwide create moments of Wow for their customers. $19.00 month/user Visit Website
Zoho Desk Visit Website Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry. Take your customer service to the next level. All you need is the right software. Zoho Desk is the industry's first context-aware Tool. $12.00 month Visit Website

Compare all software products on Capterra's Help Desk Software Directory.

About Capterra

Capterra is a free service that helps organizations find the best software for their needs. Capterra is free for users because vendors pay us when they receive web traffic. Capterra lists all vendors - not just those that pay us - in our comprehensive directories so that you can make the best-informed purchase decision possible.

In the News

  • Inc
  • BusinessWeek
  • Forbes
  • Washington Street Journal