Service Desk Software

Find the best Service Desk Software for your business. Compare product reviews and features to build your list.

Learn Why Capterra is Free


Samanage is the most reviewed and highest rated service desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter IT services and stop living fire to fire. Learn more about Samanage

Achieve faster ticket resolutions & waste less time repeating the same task with the most reviewed & highest rated service desk. Learn more about Samanage

SysAid

by SysAid Technologies

SysAid's award-winning Service Desk includes everything you need for effective IT service management in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you! Learn more about SysAid

Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

The fastest service desk software! Front works just like an email inbox but lets you work as a team to reply to every request with more transparency and accountability without a clunky help desk software. Bring all your support email aliases like (help@, IT@) into one shared inbox for your team. With Front, you can assign owners, internally discuss requests without messy forwards and reply-alls, and set reminders to respond later. Automate common workflows to reply and resolve issues faster. Learn more about Front

Bring more accountability, transparency, and automation into your email inbox without a help desk. Reply and resolve issues faster. Learn more about Front

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration. Learn more about NetHelpDesk

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Remedy Service Desk

by Remedy IT Service Management

Social service desk solution with self-service mobile app component that helps employees receive support on the go. Learn more about Remedy Service Desk

Social service desk solution with self-service mobile app component that helps employees receive support on the go. Learn more about Remedy Service Desk

Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management. Learn more about ServiceDesk Plus

Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management. Learn more about ServiceDesk Plus

Track-It!

by BMC Software

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Learn more about Track-It!

Track-It! Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Learn more about Track-It!

AzureDesk

by AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

SupaDESK

by SupaTools

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK

IncidentMonitor

by Monitor 24-7

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available/ Learn more about IncidentMonitor

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available/ Learn more about IncidentMonitor

Reamaze

by Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

HESK

by Klemen Stirn

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

Hornbill Service Manager

by Hornbill Corporate

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

The perfect cloud management tool to manage private, public and hybrid cloud environment Learn more about OpSmart Cloud Management

The perfect cloud management tool to manage private, public and hybrid cloud environment Learn more about OpSmart Cloud Management

SQM

by Info Management

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Filter Results (21)

Product Rating

Users

Deployment

Features