Service Desk Software

Find the best Service Desk Software for your business. Compare product reviews and features to build your list.

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SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning IT service desk software. Powered by smart technology like AI and automations and built with ITIL best practices in mind, SolarWinds Service Desk can remove the manual burden of managing incoming tickets or tracking technology assets, freeing up budget and empowering IT professionals to focus on critical growth projects and transformation. Learn more about SolarWinds Service Desk

Achieve faster ticket resolutions & waste less time repeating tasks with one of the most reviewed & highest rated service desks. Learn more about SolarWinds Service Desk

SysAid

by SysAid Technologies

SysAid's award-winning Service Desk includes everything you need for effective IT service management in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you! Learn more about SysAid

Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

NetHelpDesk

by Net Help Desk

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration. Learn more about NetHelpDesk

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

Vivantio offers leading, flexible service management software that meets the demands of any service teams across an organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries. By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting. Learn more about Vivantio

Web-based ITSM solution that provides service management through automated routing, alerts, interaction tracking and more. Learn more about Vivantio

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Learn more about BOSS Solutions Suite

The BOSS Solutions Suite is an award winning fully integrated ITSM solution available both on the Cloud and On-Premise. Learn more about BOSS Solutions Suite

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

RenewityRMA

by Renewity Systems

Returns (RMA) and Service Management for manufacturers, with warranty checking. In-house repair teams use RenewityRMA to manage and track RMAs and repairs of products returned for service. Field service teams use RenewityRMA to submit RMAs from the field and to open and update Tickets. RenewityRMA allows the service team to define and quickly implement their specific returns and service management processes, themselves, without programming. A complete online portal for product service. Learn more about RenewityRMA

Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data Learn more about RenewityRMA

Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Learn more about Knowledge Center

Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information. Learn more about Knowledge Center

Vision Helpdesk

by Vision Helpdesk

Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk

Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software Learn more about Vision Helpdesk

LiveAgent

by QualityUnit

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

ScriptRunner

by AppSphere AG

Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. Learn more about ScriptRunner

ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. Learn more about ScriptRunner

Alloy Navigator

by Alloy Software

Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Learn more about Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

Canfigure

by Canfigure

Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure

Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Learn more about OTRS

Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. Learn more about OTRS

ChangeGear

by SunView Software

ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. Learn more about ChangeGear

ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Learn more about ChangeGear

Zendesk is the leading cloud-based help desk software built for better customer relationships. Improve your customer satisfaction. Support your customers on any channel: text SMS, web, mobile app, phone, email, social media. Equip your agents with AI powered workflows. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk

IncidentMonitor

by Monitor 24-7

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor

Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S. Learn more about QAlert Citizen Request Management Software

CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting. Learn more about QAlert Citizen Request Management Software

Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24

Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Service desk management solution that enables the employees to streamline the process while maintaining accuracy and cost-efficiency. Learn more about Remedy Service Desk

Service desk management solution that enables the employees to streamline the process while maintaining accuracy and cost-efficiency. Learn more about Remedy Service Desk

Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. Learn more about Track-It!

Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. Learn more about Track-It!

AzureDesk

by AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Reamaze

by Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified Learn more about Computicate PSA

Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified Learn more about Computicate PSA

Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments Learn more about Conclusion

Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments Learn more about Conclusion

Infinity ECM

by Info Novitas

Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM) Learn more about Infinity ECM

Infinity ECM platform - Award Winning 15 in 1 Business Management Software (CRM, DMS, BPM, CMS, ECM) Learn more about Infinity ECM

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

HESK

by Klemen Stirn

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

A complete and easily accessible solution that complies with ITIL practices. Only available in French. Learn more about Apsynet Service Desk

A complete and easily accessible solution that complies with ITIL practices. Only available in French. Learn more about Apsynet Service Desk

Self-hosted support ticket application.It handles support tickets, manages email tickets, and collects any payment. Learn more about Best Support System

Self-hosted support ticket application.It handles support tickets, manages email tickets, and collects any payment. Learn more about Best Support System

DEEP.assist

by DeepSearch

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Learn more about DEEP.assist

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Learn more about DEEP.assist

EcholoN

by mIT solutions GmbH

Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care. Learn more about EcholoN

Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care. Learn more about EcholoN

Halp

by BubbleIQ

Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track and answer requests from Learn more about Halp

Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track and answer requests from Learn more about Halp

Hornbill Service Manager

by Hornbill Corporate

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

Hubcase

by Hubcase

Web-based solution for businesses that helps manage escalations and tickets which requires input from multiple vendors. Learn more about Hubcase

Web-based solution for businesses that helps manage escalations and tickets which requires input from multiple vendors. Learn more about Hubcase

Manistocrat

by DX Business Apps FZE

Manistocrat offers you fully transparent location-based options as customers Learn more about Manistocrat

Manistocrat offers you fully transparent location-based options as customers Learn more about Manistocrat

Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more. Learn more about Service Desk

Help desk tool that helps manage changes & problems across IT processes via custom service agreements, automated workflows and more. Learn more about Service Desk

Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement. Learn more about Service Management Automation X (SMAX)

Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement. Learn more about Service Management Automation X (SMAX)

An out-of-the-box, naive SharePoint, no-code Employee Self Service solution on Office 365, that is 100% customizable. Learn more about SP Employee Self Service for Office 365 and Sharepoint

An out-of-the-box, naive SharePoint, no-code Employee Self Service solution on Office 365, that is 100% customizable. Learn more about SP Employee Self Service for Office 365 and Sharepoint

SQM

by Info Management

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Sthiti Service Desk

by Galore networks

Service and help desk automation for your company that allows you to easily track how your agents are performing. Learn more about Sthiti Service Desk

Service and help desk automation for your company that allows you to easily track how your agents are performing. Learn more about Sthiti Service Desk


What is Service Desk Software?

Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions.


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