Service Desk Software

Find the best Service Desk Software for your business. Compare product reviews and features to build your list.

What is Service Desk Software?

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Samanage is the most reviewed and highest rated service desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter IT services and stop living fire to fire. Learn more about Samanage

Achieve faster ticket resolutions & waste less time repeating the same task with the most reviewed & highest rated service desk. Learn more about Samanage

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

SysAid

by SysAid Technologies

SysAid's award-winning Service Desk includes everything you need for effective IT service management in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you! Learn more about SysAid

Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent

Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Learn more about Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk

Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software Learn more about Vision Helpdesk

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK

Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration. Learn more about NetHelpDesk

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Learn more about OTRS

Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. Learn more about OTRS

Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24

Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Remedy Service Desk

by Remedy IT Service Management

Social service desk solution with self-service mobile app component that helps employees receive support on the go. Learn more about Remedy Service Desk

Social service desk solution with self-service mobile app component that helps employees receive support on the go. Learn more about Remedy Service Desk

Track-It!

by BMC Software

Track-It! includes everything you need to manage your IT operations. Track-It! is easy to install, easy to use and cost-effective. Learn more about Track-It!

Track-It! includes everything you need to manage your IT operations. Track-It! is easy to install, easy to use and cost-effective. Learn more about Track-It!

AzureDesk

by AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Zap Desk 

by AvanSaber

Collaborate on al your customer emails, social media posts, live chats and calls and charm your customers with prompt support. Learn more about Zap Desk 

Collaborate on al your customer emails, social media posts, live chats and calls and charm your customers with prompt support. Learn more about Zap Desk 

IncidentMonitor

by Monitor 24-7

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor

Reamaze

by Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

HESK

by Klemen Stirn

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. Learn more about ScriptRunner

ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. Learn more about ScriptRunner

A complete and easily accessible solution that complies with ITIL practices. Only available in French. Learn more about Apsynet Service Desk

A complete and easily accessible solution that complies with ITIL practices. Only available in French. Learn more about Apsynet Service Desk

Hornbill Service Manager

by Hornbill Corporate

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

SQM

by Info Management

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Sthiti Service Desk

by Galore networks

Service and help desk automation for your company that allows you to easily track how your agents are performing. Learn more about Sthiti Service Desk

Service and help desk automation for your company that allows you to easily track how your agents are performing. Learn more about Sthiti Service Desk

Filter Results (28)

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Users

Deployment

Features


What is Service Desk Software?

Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions.


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