--- title: "Best Service Desk Software 2026 | Capterra" description: "Find the top Service Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/service-desk-software/" page_type: "category" language: "en" --- # Best Service Desk Software ## Zendesk Suite Rating: 4.4 out of 5 (4,087 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk Support is the IT service desk software built for better customer relationships. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Real-Time Notifications: 4.5 rating - Email Management: 4.4 rating - Knowledge Base Management: 4.1 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - Contract/License Management: 3.7 rating - Mobile Access: 4.2 rating - Chat/Messaging: 4.2 rating #### Feature-related review snippet Reviewer: Ifra S. Reviewer details: Information Technology and Services, 11-50 employees Published: December 22, 2025 > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." ### Gallery tab Ease of use: 4.3 out of 5 (4,087 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (234 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Alerts/Notifications: 4.5 rating - Incident Management: 4.5 rating - Workflow Management: 4.6 rating #### Lowest rated features - Third-Party Integrations: 3.5 rating - Real-Time Reporting: 3.5 rating - Remote Access/Control: 4.0 rating - Multi-Channel Communication: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (234 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.9 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Zoho Analytics: 4.4 rating - Site24x7: 4.7 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.6 rating - Support Ticket Management: 4.8 rating - Incident Management: 4.6 rating - Service Level Agreement (SLA) Management: 4.8 rating #### Lowest rated features - Remote Access/Control: 3.6 rating - Reporting & Statistics: 2.0 rating - Email Management: 4.0 rating - Task Management: 4.2 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Freshdesk Rating: 4.5 out of 5 (3,465 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Real-Time Notifications: 5.0 rating - Alerts/Notifications: 5.0 rating - Email Management: 5.0 rating #### Lowest rated features - Chat/Messaging: 4.0 rating - API: 3.0 rating - Prioritization: 3.0 rating - Knowledge Base Management: 4.3 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,465 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.3 rating - Knowledge Base Management: 4.0 rating - Chat/Messaging: 5.0 rating - Third-Party Integrations: 5.0 rating #### Lowest rated features - Customizable Branding: 3.0 rating - Prioritization: 2.0 rating - Email Management: 3.0 rating - Reporting & Statistics: 4.0 rating #### Feature-related review snippet Reviewer: Matthew B. Reviewer details: Internet, 10,001+ employees Published: July 26, 2023 > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Real-Time Notifications: 4.8 rating - Remote Access/Control: 4.8 rating - Mobile Access: 4.7 rating #### Lowest rated features - Email Management: 4.4 rating - Customizable Templates: 4.0 rating - Self Service Portal: 4.4 rating - Alerts/Notifications: 4.7 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Intercom Rating: 4.5 out of 5 (1,134 reviews) Profile: [Intercom](https://www.capterra.com/p/134347/Intercom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile multichannel messaging tools - Efficient client support management Cons: - Complex and expensive pricing - Frequent technical glitches #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 5.0 rating - Surveys & Feedback: 5.0 rating - Support Ticket Management: 4.0 rating #### Feature-related review snippet Reviewer: Henrik R. Reviewer details: Program Development, 51-200 employees Published: May 28, 2025 > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." ### Gallery tab Ease of use: 4.4 out of 5 (1,134 reviews) #### Related review snippet Reviewer: DAVIS O. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: August 20, 2025 > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive." ### Integrations tab Intercom connects with 97+ software tools. [See all integrations](https://www.capterra.com/p/134347/Intercom/#integrations) #### Most popular integrations - Slack: 4.9 rating - Zapier: 4.8 rating - Meta for Business: 4.4 rating - Marketo Engage: 4.3 rating - Aircall: 4.2 rating - Operations Hub: 4.8 rating #### Integrations-related review snippet Reviewer: Rebecca D. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 21, 2025 > "We're also very happy with how it integrates with our other systems." --- ## Bitrix24 Rating: 4.2 out of 5 (997 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is #1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Incident Management: Not available - Real-Time Notifications: Available - Alerts/Notifications: Available - Service Level Agreement (SLA) Management: Available - Self Service Portal: Available - Prioritization: Available - Knowledge Base Management: Available - Remote Access/Control: Not available - Reporting & Statistics: Available - Problem Management: Not available - IT Asset Management: Not available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (997 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.0 rating - Email Management: 4.5 rating - Incident Management: 4.5 rating - Self Service Portal: 4.5 rating #### Lowest rated features - Task Management: 3.0 rating - Real-Time Notifications: 4.0 rating - Alerts/Notifications: 4.0 rating - Live Chat: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## JIRA Service Management Rating: 4.5 out of 5 (770 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Incident Management: 4.4 rating - Task Management: 4.8 rating - Alerts/Notifications: 4.4 rating #### Lowest rated features - Surveys & Feedback: 1.0 rating - Knowledge Base Management: 4.0 rating - Email Management: 4.1 rating - Contract/License Management: 3.7 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (770 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Spiceworks Cloud Help Desk Rating: 4.4 out of 5 (586 reviews) Profile: [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Active IT peer community - Comprehensive network oversight tools Cons: - Recurring software glitches - Overwhelming email notifications #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Incident Management: 4.9 rating - Knowledge Base Management: 4.1 rating - Self Service Portal: 4.0 rating - Task Management: 4.0 rating #### Lowest rated features - Inventory Management: 3.7 rating - Project Management: 3.0 rating - Email Management: 3.7 rating - Alerts/Escalation: 4.4 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 17, 2024 > "The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon)." ### Gallery tab Ease of use: 4.3 out of 5 (586 reviews) #### Related review snippet Reviewer: Gannon M. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: October 9, 2025 > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.4 rating - Incident Management: 4.6 rating - Real-Time Notifications: 4.3 rating - Remote Access/Control: 3.8 rating #### Lowest rated features - Alerts/Notifications: 2.5 rating - Contract/License Management: 3.0 rating - Prioritization: 4.0 rating - Self Service Portal: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 51-200 employees Published: August 21, 2025 > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## SysAid Rating: 4.5 out of 5 (521 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Incident Management: 4.8 rating - Alerts/Notifications: 4.7 rating - Real-Time Notifications: 4.8 rating #### Lowest rated features - Remote Access/Control: 4.2 rating - Workflow Management: 3.8 rating - Email Management: 4.0 rating - Surveys & Feedback: 3.0 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (521 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## Atera Rating: 4.5 out of 5 (449 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Alerts/Notifications: 4.9 rating - Real-Time Notifications: 4.8 rating - Support Ticket Management: 4.7 rating #### Lowest rated features - Chat/Messaging: 2.0 rating - Self Service Portal: 2.0 rating - Analytics: 3.5 rating - Customizable Reports: 3.0 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (449 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.7 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- ## Milvus Rating: 4.8 out of 5 (298 reviews) Profile: [Milvus](https://www.capterra.com/p/202528/Milvus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient call handling - Enhanced operational oversight tools Cons: - Inconsistent remote access performance #### Starting price Starting price: R$35.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.7 rating - Prioritization: 4.8 rating - Customizable Branding: 4.4 rating - Support Ticket Management: 4.5 rating #### Lowest rated features - Task Management: 4.1 rating - Remote Access/Control: 3.6 rating - Knowledge Base Management: 4.0 rating - Multi-Channel Communication: 4.1 rating ### Gallery tab Ease of use: 4.8 out of 5 (298 reviews) ### Integrations tab Milvus connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/202528/Milvus/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating --- ## NinjaOne Rating: 4.7 out of 5 (294 reviews) Profile: [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NinjaOne simplifies IT for 40,000 customers with one platform for endpoint management, autonomous patching, backup and remote access. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 4.5 rating - Remote Access/Control: 4.9 rating - Alerts/Notifications: 4.7 rating - Support Ticket Management: 4.0 rating #### Lowest rated features - Incident Management: 4.0 rating - Alerts/Escalation: 4.0 rating - Inventory Management: 4.3 rating - Service Level Agreement (SLA) Management: 4.0 rating #### Feature-related review snippet Reviewer: Tyler B. Reviewer details: Information Technology and Services, 11-50 employees Published: March 6, 2026 > "The customization that can be done through NinjaOne is endless!" ### Gallery tab Ease of use: 4.7 out of 5 (294 reviews) #### Related review snippet Reviewer: Nelson O. Reviewer details: Financial Services, 201-500 employees Published: March 11, 2026 > "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus." ### Integrations tab NinjaOne connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/184229/NinjaOne/#integrations) #### Most popular integrations - IT Glue: 3.8 rating - ConnectWise PSA: 4.1 rating - MSP360 Backup: 4.6 rating - OpenText Core Endpoint Protection​: 4.5 rating - Accelo: 4.5 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Christopher Ryan N. Reviewer details: Information Technology and Services, 1-10 employees Published: May 10, 2021 > "we were using Acello and Solarwinds - and the integration was very easy to setup." --- ## Tempo Timesheets Rating: 4.4 out of 5 (225 reviews) Profile: [Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Optimize Service Desk. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track support time. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Comprehensive timesheet management features Cons: - Limited and cumbersome reporting tools #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Not available - Incident Management: Not available - Real-Time Notifications: Not available - Alerts/Notifications: Not available - Service Level Agreement (SLA) Management: Not available - Self Service Portal: Not available - Prioritization: Available - Knowledge Base Management: Not available - Remote Access/Control: Not available - Reporting & Statistics: Available - Problem Management: Not available - IT Asset Management: Not available #### Feature-related review snippet Reviewer: Ajitha V. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: June 24, 2026 > "It saves time and good visibility." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: Elon E. Reviewer details: Financial Services, 1,001-5,000 employees Published: April 10, 2026 > "What I liked most about Tempo Timesheets is how seamlessly it integrates with Jira - it makes logging time really simple and fast without leaving your workflow." ### Integrations tab Tempo Timesheets connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/190126/Tempo/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft 365: 4.6 rating - GitHub: 4.8 rating - Google Calendar: 4.5 rating - Tempo Capacity Planner: 4.2 rating - Financial Manager for Timesheets: 4.3 rating --- ## Issuetrak Rating: 4.6 out of 5 (205 reviews) Profile: [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $876.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 4.9 rating - Support Ticket Management: 4.7 rating - Incident Management: 4.8 rating - Email Management: 4.3 rating #### Lowest rated features - Customizable Branding: 3.0 rating - Reporting & Statistics: 3.0 rating - Alerts/Escalation: 4.3 rating - Workflow Management: 4.3 rating #### Feature-related review snippet Reviewer: Lonni C. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: February 8, 2023 > "Easy to use and user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (205 reviews) #### Related review snippet Reviewer: John D. Reviewer details: Environmental Services, 51-200 employees Published: July 13, 2025 > "Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service." ### Integrations tab Issuetrak connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/16499/Issuetrak/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Microsoft Power BI: 4.6 rating - Okta: 4.7 rating - SendGrid: 4.2 rating --- ## HubSpot Service Hub Rating: 4.4 out of 5 (190 reviews) Profile: [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Management: 5.0 rating - Multi-Channel Communication: 5.0 rating - Alerts/Escalation: 5.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 2.0 rating - Customizable Reports: 3.0 rating - Real-Time Notifications: 5.0 rating - Self Service Portal: 5.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (190 reviews) #### Related review snippet Reviewer: Liliana D. Reviewer details: Ranching, 11-50 employees Published: May 12, 2026 > "We use hubspot in the company I work for, it has been great to track sales and chat with the team on where we are at for that certain deal." ### Integrations tab HubSpot Service Hub connects with 100+ software tools. [See all integrations](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.3 rating - Zoom Workplace: 4.6 rating - Dropbox Sign: 4.7 rating - Intercom: 4.5 rating - WooCommerce: 4.5 rating - Dialpad AI Meetings: 4.5 rating #### Integrations-related review snippet Reviewer: Lillian G. Reviewer details: Hospital & Health Care, 10,001+ employees Published: August 16, 2023 > "Integration inside an organization is facilitated by the system's compatibility with other programs." --- ## Vivantio Rating: 4.3 out of 5 (178 reviews) Profile: [Vivantio](https://www.capterra.com/p/216733/Vivantio/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Incident Management: 5.0 rating - Support Ticket Management: 4.5 rating - Real-Time Notifications: 5.0 rating - Problem Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 4.5 rating - Email Management: 5.0 rating - Remote Access/Control: 5.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Gallery tab Ease of use: 4.2 out of 5 (178 reviews) #### Related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Integrations tab Vivantio connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/216733/Vivantio/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - Microsoft Azure: 4.6 rating - Spiceworks Cloud Help Desk: 4.4 rating - Twilio: 4.4 rating - Salesforce Platform: 4.4 rating --- ## ACMP Suite Rating: 4.5 out of 5 (173 reviews) Profile: [ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? acmp offers modular and scalable solutions for your specific challenges in the IT department. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Incident Management: Available - Real-Time Notifications: Not available - Alerts/Notifications: Available - Service Level Agreement (SLA) Management: Not available - Self Service Portal: Available - Prioritization: Not available - Knowledge Base Management: Available - Remote Access/Control: Available - Reporting & Statistics: Available - Problem Management: Available - IT Asset Management: Available ### Gallery tab Ease of use: 4.1 out of 5 (173 reviews) --- ## TeamDynamix Rating: 4.4 out of 5 (170 reviews) Profile: [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.4 rating - Incident Management: 4.5 rating - Task Management: 4.3 rating - Email Management: 4.8 rating #### Lowest rated features - Inventory Management: 4.0 rating - Reporting & Statistics: 4.5 rating - Alerts/Escalation: 4.5 rating - Alerts/Notifications: 4.7 rating #### Feature-related review snippet Reviewer: Daniel T. Reviewer details: Higher Education, 501-1,000 employees Published: June 9, 2026 > "TeamDynamix serves as the operational backbone for our day-to-day IT service delivery. Once the initial hurdle of customization is cleared, it delivers massive business value by accelerating resolution times, breaking down data siloes, and significantly reducing our software overhead." ### Gallery tab Ease of use: 4.2 out of 5 (170 reviews) #### Related review snippet Reviewer: Daniel T. Reviewer details: Higher Education, 501-1,000 employees Published: June 9, 2026 > "It effortlessly centralizes our daily ticketing, incidents, and service tasks, providing our team with an excellent, scannable dashboard that aligns our entire operations without requiring a team of dedicated developers." --- ## Autotask PSA Rating: 4.2 out of 5 (156 reviews) Profile: [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-driven Service Desk that streamlines IT workflows, accelerates resolutions and boosts technician efficiency from ticket to close. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Real-Time Notifications: 4.7 rating - Task Management: 4.1 rating - Alerts/Notifications: 4.8 rating #### Lowest rated features - Knowledge Base Management: 2.0 rating - Project Management: 3.6 rating - Workflow Management: 4.4 rating - Customizable Templates: 4.3 rating ### Gallery tab Ease of use: 3.9 out of 5 (156 reviews) #### Related review snippet Reviewer: Jacques J. Reviewer details: Information Technology and Services, 1-10 employees Published: September 10, 2025 > "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform." ### Integrations tab Autotask PSA connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/223239/Autotask-PSA/#integrations) #### Most popular integrations - IT Glue: 4.4 rating - NinjaOne: 4.7 rating - Kaseya VSA: 4.1 rating - LogMeIn Rescue: 4.6 rating - Passportal: 4.4 rating - Quoter: 4.6 rating #### Integrations-related review snippet Reviewer: Denuka R. Reviewer details: Information Technology and Services, 11-50 employees Published: December 3, 2025 > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform." --- ## Hiver Rating: 4.7 out of 5 (148 reviews) Profile: [Hiver](https://www.capterra.com/p/142975/Hiver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hiver is an AI service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $55.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Incident Management: Available - Real-Time Notifications: Available - Alerts/Notifications: Available - Service Level Agreement (SLA) Management: Available - Self Service Portal: Available - Prioritization: Available - Knowledge Base Management: Available - Remote Access/Control: Available - Reporting & Statistics: Available - Problem Management: Available - IT Asset Management: Available #### Feature-related review snippet Reviewer: Zaldy A. Reviewer details: Broadcast Media, 11-50 employees Published: September 17, 2025 > "I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience." ### Gallery tab Ease of use: 4.7 out of 5 (148 reviews) #### Related review snippet Reviewer: Marketa S. Reviewer details: Education Management, 1,001-5,000 employees Published: October 10, 2025 > "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration." ### Integrations tab Hiver connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/142975/Hiver/#integrations) #### Most popular integrations - Slack: 4.5 rating - WhatsApp: 5.0 rating - Jira: 4.4 rating - Asana: 4.5 rating - QuickBooks Online: 4.3 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: Nikhil T. Reviewer details: Consumer Goods, 1-10 employees Published: September 12, 2025 > "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before." --- ## BOSSDesk Rating: 4.7 out of 5 (145 reviews) Profile: [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Alerts/Notifications: 4.8 rating - Alerts/Escalation: 4.5 rating - Inventory Management: 4.7 rating #### Lowest rated features - Real-Time Notifications: 4.3 rating - Third-Party Integrations: 4.0 rating - Self Service Portal: 4.4 rating - Email Management: 4.3 rating #### Feature-related review snippet Reviewer: Nasser A. Reviewer details: Computer Networking, 51-200 employees Published: November 30, 2023 > "Very versatile to match the needs of organization." ### Gallery tab Ease of use: 4.6 out of 5 (145 reviews) #### Related review snippet Reviewer: Chrys N. Reviewer details: Public Policy, 1,001-5,000 employees Published: March 1, 2026 > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works." ### Integrations tab BOSSDesk connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/144825/BOSS-Solutions/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - Zapier: 4.7 rating - ChatGPT: 4.0 rating #### Integrations-related review snippet Reviewer: David C. Reviewer details: Government Administration, 501-1,000 employees Published: June 29, 2025 > "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. " --- Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (148) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Notifications Analytics Change Management CMDB Customer Support Generative AI Incident Management IT Asset Management Knowledge Base Management Mobile Access Prioritization Problem Management Procurement Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)