Service Desk Software

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Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

Atera is a cloud-based IT management platform that provides an all-in-one solution built for MSPs and IT Support personnel. Atera offers RMM, PSA & Helpdesk, and Remote Access in one powerful solution. Atera's innovative platform is simple to use, allowing quick on-boarding. Atera's disruptive pricing model allows users to pay per technician with unlimited agents, offering transparent and predictable pricing. We offer a free 30-day trial, so sign up now and get started right away! Learn more about Atera

Remote Monitoring Management (RMM), Professional Service Automation (PSA) and Remote Access - IT happiness in one place. Learn more about Atera

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

Alloy Navigator

by Alloy Software

Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Learn more about Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

LiveAgent

by QualityUnit

LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent

Vision Helpdesk

by Vision Helpdesk

Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk

Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software Learn more about Vision Helpdesk

NetHelpDesk

by Net Help Desk

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration. Learn more about NetHelpDesk

NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. Learn more about ScriptRunner

ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. Learn more about ScriptRunner

Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. Learn more about Computicate PSA

Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified Learn more about Computicate PSA

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Learn more about OTRS

Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. Learn more about OTRS

ChangeGear

by SunView Software

ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials. Learn more about ChangeGear

ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Learn more about ChangeGear

IncidentMonitor

by Monitor 24-7

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24

Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24

Achieve faster ticket resolutions & waste less time repeating the same task with the most reviewed & highest rated service desk. Learn more about Samanage

Achieve faster ticket resolutions & waste less time repeating the same task with the most reviewed & highest rated service desk. Learn more about Samanage

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free. Learn more about Spiceworks IT Help Desk

SysAid

by SysAid Technologies

Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

Social service desk solution with self-service mobile app component that helps employees receive support on the go. Learn more about Remedy Service Desk

Social service desk solution with self-service mobile app component that helps employees receive support on the go. Learn more about Remedy Service Desk

Track-It!

by BMC Software

Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. Learn more about Track-It!

Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. Learn more about Track-It!

AzureDesk

by AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix Answers

Canfigure

by Canfigure

Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure

Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure

Reamaze

by Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. Learn more about Reamaze

Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments Learn more about Conclusion

Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments Learn more about Conclusion

Infinity ECM

by Info Novitas

Enterprise content management system with more than 15 subsystems built in. Learn more about Infinity ECM

Enterprise content management system with more than 15 subsystems built in. Learn more about Infinity ECM

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

ITSM solution that integrates asset management, task scheduling, ticketing, and more. Learn more about Cockpit IT Service Manager

HESK

by Klemen Stirn

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Learn more about HESK

A complete and easily accessible solution that complies with ITIL practices. Only available in French. Learn more about Apsynet Service Desk

A complete and easily accessible solution that complies with ITIL practices. Only available in French. Learn more about Apsynet Service Desk

DEEP.assist

by DeepSearch

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Learn more about DEEP.assist

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Learn more about DEEP.assist

Hornbill Service Manager

by Hornbill Corporate

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM. Learn more about Hornbill Service Manager

Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. Learn more about Mint Service Desk

Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. Learn more about Mint Service Desk

An out-of-the-box, naive SharePoint, no-code Employee Self Service solution on Office 365, that is 100% customizable. Learn more about SP Employee Self Service for Office 365 and Sharepoint

An out-of-the-box, naive SharePoint, no-code Employee Self Service solution on Office 365, that is 100% customizable. Learn more about SP Employee Self Service for Office 365 and Sharepoint

SQM

by Info Management

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Assign, plan, organize and manage internal or external service requests and tasks. Learn more about SQM

Sthiti Service Desk

by Galore networks

Service and help desk automation for your company that allows you to easily track how your agents are performing. Learn more about Sthiti Service Desk

Service and help desk automation for your company that allows you to easily track how your agents are performing. Learn more about Sthiti Service Desk

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What is Service Desk Software?

Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions.


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