--- title: "Best Service Desk Software 2026 | Capterra" description: "Find the top Service Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/service-desk-software/" page_type: "category" language: "en" --- # Best Service Desk Software [4.4 (4091)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk Support is the IT service desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) One service desk where AI resolves what it can and routes the rest, pre-triaged, to your team.  [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 86% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.5 (459)](https://www.capterra.com/p/144309/Atera/reviews/) Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues. [Learn more about Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 92% recommend this product [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Track SaaS usage, eliminate shadow IT, and optimize software spend with Freshservice’s unified, AI-native IT management platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 81% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (849)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 81% recommend this product [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (777)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [4.4 (586)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. [Learn more about Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 85% recommend this product [## Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT  [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 94% recommend this product [## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) NinjaOne simplifies IT for 40,000 customers with one platform for endpoint management, autonomous patching, backup and remote access.  [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 91% recommend this product [## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [4.1 (281)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use. [Learn more about ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) [4.4 (216)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform. [Learn more about LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) [4.1 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) Kaseya VSA is a cloud-based RMM software that lets IT professionals monitor, manage, and secure endpoints from anywhere. [Learn more about Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product [## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) [4.4 (192)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) [4.5 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) acmp offers modular and scalable solutions for your specific challenges in the IT department. [Learn more about ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 87% recommend this product [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) [4.4 (170)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.  [Learn more about TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (202) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Notifications Analytics Change Management CMDB Customer Support Generative AI Incident Management IT Asset Management Knowledge Base Management Mobile Access Prioritization Problem Management Procurement Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [Ticket Management](https://www.capterra.com/service-desk-software/features/ticket-management/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/) I'm looking for Service Desk Software that is: [Free](https://www.capterra.com/service-desk-software/s/free/)