# Page 2 | Best Service Desk Software 2026 | Capterra > Page 2 - Find the top Service Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/service-desk-software --- # Best Service Desk Software - Page 2 [## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) [4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) AI-driven Service Desk that streamlines IT workflows, accelerates resolutions and boosts technician efficiency from ticket to close. [Learn more about Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) [4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.  [Learn more about TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is an AI service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools. [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 83% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## monday service](https://www.capterra.com/p/10023357/monday-service/) [4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 82% recommend this product [## Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) [4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. [Learn more about Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 90% recommend this product [## OTRS](https://www.capterra.com/p/127284/OTRS/) [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. [Learn more about OTRS](https://www.capterra.com/p/127284/OTRS/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Track-It!](https://www.capterra.com/p/67028/Track-It/) [4.0 (77)](https://www.capterra.com/p/67028/Track-It/reviews/) Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use. [Learn more about Track-It!](https://www.capterra.com/p/67028/Track-It/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SapphireIMS](https://www.capterra.com/p/148203/SapphireIMS/) [4.4 (65)](https://www.capterra.com/p/148203/SapphireIMS/reviews/) Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates. [Learn more about SapphireIMS](https://www.capterra.com/p/148203/SapphireIMS/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) [4.5 (64)](https://www.capterra.com/p/108129/Alloy-Navigator/reviews/) Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. [Learn more about Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Device42](https://www.capterra.com/p/144214/Device42/) [4.8 (59)](https://www.capterra.com/p/144214/Device42/reviews/) ITAM Software: Track complete hardware & software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more! [Learn more about Device42](https://www.capterra.com/p/144214/Device42/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Deepser](https://www.capterra.com/p/178946/Deepser/) [4.6 (57)](https://www.capterra.com/p/178946/Deepser/reviews/) Deepser is a Service Desk solution developed to optimize support requests, daily activities and organisational processes. [Learn more about Deepser](https://www.capterra.com/p/178946/Deepser/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Re:amaze](https://www.capterra.com/p/132952/Reamaze/) [4.8 (53)](https://www.capterra.com/p/132952/Reamaze/reviews/) Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. [Learn more about Re:amaze](https://www.capterra.com/p/132952/Reamaze/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) [4.0 (51)](https://www.capterra.com/p/146239/ChangeGear-ITSM/reviews/) ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester. [Learn more about ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) [4.6 (50)](https://www.capterra.com/p/153905/Motadata/reviews/) Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities. [Learn more about Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) [4.5 (50)](https://www.capterra.com/p/151394/AzureDesk/reviews/) Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution [Learn more about AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. [Learn more about HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## GLPI](https://www.capterra.com/p/126254/GLPi/) [4.5 (41)](https://www.capterra.com/p/126254/GLPi/reviews/) Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk. [Learn more about GLPI](https://www.capterra.com/p/126254/GLPi/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## UseResponse](https://www.capterra.com/p/170123/UseResponse/) [4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial. [Learn more about UseResponse](https://www.capterra.com/p/170123/UseResponse/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## EcholoN](https://www.capterra.com/p/189744/Echolon/) [4.7 (35)](https://www.capterra.com/p/189744/Echolon/#reviews) Made in Germany: Echolon Service Desk Software. Flexible, easy to implement, expandable, adaptable to your needs. [Learn more about EcholoN](https://www.capterra.com/p/189744/Echolon/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Milldesk](https://www.capterra.com/p/177951/Milldesk/) [5.0 (31)](https://www.capterra.com/p/177951/Milldesk/#reviews) System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management [Learn more about Milldesk](https://www.capterra.com/p/177951/Milldesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Anakage](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/) [4.4 (31)](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/reviews/) Anakage unifies ITSM, ITAM, DEX & automation into one AI-powered platform to cut costs, boost productivity & scale IT. [Learn more about Anakage](https://www.capterra.com/p/208487/End-User-Support-Automation-Platform/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) [4.8 (30)](https://www.capterra.com/p/204466/HelpSpace/reviews/) Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations [Learn more about HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Hornbill](https://www.capterra.com/p/143649/Hornbill/) [4.7 (30)](https://www.capterra.com/p/143649/Hornbill/reviews/) Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus. [Learn more about Hornbill](https://www.capterra.com/p/143649/Hornbill/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [4.6 (29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration [Learn more about ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Summit](https://www.capterra.com/p/146506/SUMMIT/) [4.4 (27)](https://www.capterra.com/p/146506/SUMMIT/reviews/) SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity. [Learn more about Summit](https://www.capterra.com/p/146506/SUMMIT/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## VobeSoft](https://www.capterra.com/p/182839/VobeCustom/) [4.9 (23)](https://www.capterra.com/p/182839/VobeCustom/reviews/) Give yourself a 360-degree service overview. Dynamically configure the solution for your needs with tickets, customer portal and more. [Learn more about VobeSoft](https://www.capterra.com/p/182839/VobeCustom/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) [4.8 (23)](https://www.capterra.com/p/187044/Mint-Service-Desk/reviews/) Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal. [Learn more about Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Canfigure](https://www.capterra.com/p/184941/Canfigure/) [4.7 (23)](https://www.capterra.com/p/184941/Canfigure/reviews/) Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise. [Learn more about Canfigure](https://www.capterra.com/p/184941/Canfigure/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Electric AI](https://www.capterra.com/p/187542/Electric-AI/) [3.7 (23)](https://www.capterra.com/p/187542/Electric-AI/reviews/) All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free! [Learn more about Electric AI](https://www.capterra.com/p/187542/Electric-AI/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ky2help](https://www.capterra.com/p/196043/ky2help/) [4.3 (21)](https://www.capterra.com/p/196043/ky2help/reviews/) ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique! [Learn more about ky2help](https://www.capterra.com/p/196043/ky2help/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Hipporello Service Desk for Trello](https://www.capterra.com/p/227596/Hipporello/) [4.8 (20)](https://www.capterra.com/p/227596/Hipporello/reviews/) An easy-to-use and affordable service desk solution, designed to transform the way you manage customer inquiries and support requests. [Learn more about Hipporello Service Desk for Trello](https://www.capterra.com/p/227596/Hipporello/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) [4.9 (18)](https://www.capterra.com/p/196664/ServoDesk/reviews/) Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery. [Learn more about ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## USU Knowledge Management](https://www.capterra.com/p/144600/USU-Knowledge-Management/) [4.8 (18)](https://www.capterra.com/p/144600/USU-Knowledge-Management/reviews/) USU’s knowledge management solution for IT offers organizations an enterprise-grade, AI-powered knowledge management platform. [Learn more about USU Knowledge Management](https://www.capterra.com/p/144600/USU-Knowledge-Management/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Conclusion](https://www.capterra.com/p/184045/Conclusion/) [4.8 (18)](https://www.capterra.com/p/184045/Conclusion/reviews/) Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments [Learn more about Conclusion](https://www.capterra.com/p/184045/Conclusion/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Infradesk](https://www.capterra.com/p/10007353/Infradesk/) [5.0 (17)](https://www.capterra.com/p/10007353/Infradesk/reviews/) Do you want to open tickets, manage workflows, control assets and obtain metrics with just one online tool? Use Infradesk. [Learn more about Infradesk](https://www.capterra.com/p/10007353/Infradesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Tiflux](https://www.capterra.com/p/200798/TiFlux/) [4.9 (15)](https://www.capterra.com/p/200798/TiFlux/#reviews) A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal [Learn more about Tiflux](https://www.capterra.com/p/200798/TiFlux/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Virima](https://www.capterra.com/p/178220/Virima/) [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management. [Learn more about Virima](https://www.capterra.com/p/178220/Virima/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) [3.9 (15)](https://www.capterra.com/p/193225/Service-Desk/reviews/) Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. [Learn more about Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) [3.9 (15)](https://www.capterra.com/p/242257/MSP-Manager/reviews/) MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency. [Learn more about MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Orcatec](https://www.capterra.com/p/119837/orcatec/) [5.0 (14)](https://www.capterra.com/p/119837/orcatec/reviews/) All MUST HAVE features gathered in one place to run successful business in service industry. [Learn more about Orcatec](https://www.capterra.com/p/119837/orcatec/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/) [4.9 (14)](https://www.capterra.com/p/200141/ProProfs-Help-Desk/reviews/) From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. [Learn more about ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Capacity](https://www.capterra.com/p/192480/Capacity/) [4.5 (14)](https://www.capterra.com/p/192480/Capacity/reviews/) Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days. [Learn more about Capacity](https://www.capterra.com/p/192480/Capacity/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## C2](https://www.capterra.com/p/135915/C2-ATOM/) [4.3 (14)](https://www.capterra.com/p/135915/C2-ATOM/reviews/) C2 ISTM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs. [Learn more about C2](https://www.capterra.com/p/135915/C2-ATOM/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) [3.4 (14)](https://www.capterra.com/p/124331/EasyVista/reviews/) EV Service Manager is no code and highly configurable to support the most complex ITIL requirements with simplicity and agility. [Learn more about EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## CA Service Desk Manager](https://www.capterra.com/p/145590/CA-Service-Desk-Manager/) [3.5 (13)](https://www.capterra.com/p/145590/CA-Service-Desk-Manager/reviews/) CA Service Desk Manager is an IT service management software that provides change management, automation, and practice content. [Learn more about CA Service Desk Manager](https://www.capterra.com/p/145590/CA-Service-Desk-Manager/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Specops uReset](https://www.capterra.com/p/92176/Specops-uReset/) [4.6 (12)](https://www.capterra.com/p/92176/Specops-uReset/reviews/) Specops uReset is a self-service password reset solution that updates locally cached credentials and offset calls to the service desk. [Learn more about Specops uReset](https://www.capterra.com/p/92176/Specops-uReset/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Unifize](https://www.capterra.com/p/253106/Unifize/) [4.7 (11)](https://www.capterra.com/p/253106/Unifize/reviews/) Unifize eQMS helps ISO & FDA-compliant companies manage risk, and drive operational efficiency with a no-code collaborative platform. [Learn more about Unifize](https://www.capterra.com/p/253106/Unifize/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Efecte IT Service Management](https://www.capterra.com/p/187633/Efecte/) [4.6 (11)](https://www.capterra.com/p/187633/Efecte/reviews/) Affordable service management provides an easy start with off-the-shelf processes and the flexibility to customize and grow. [Learn more about Efecte IT Service Management](https://www.capterra.com/p/187633/Efecte/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Page 2 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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