# Page 3 | Best Service Desk Software 2026 | Capterra > Page 3 - Find the top Service Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/service-desk-software --- # Best Service Desk Software - Page 3 [## Cyferd](https://www.capterra.com/p/250963/Cyferd/) [5.0 (10)](https://www.capterra.com/p/250963/Cyferd/reviews/) Cyferd is a cloud-based platform that allows businesses to build and host business applications with no-code development. [Learn more about Cyferd](https://www.capterra.com/p/250963/Cyferd/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## OXARI ServiceDesk](https://www.capterra.com/p/10021116/OXARI-ServiceDesk/) [4.8 (10)](https://www.capterra.com/p/10021116/OXARI-ServiceDesk/#reviews) OXARI ITSM is a professional IT Service Management (ITSM) platform that complies with ITIL standards. [Learn more about OXARI ServiceDesk](https://www.capterra.com/p/10021116/OXARI-ServiceDesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Sunrise ITSM](https://www.capterra.com/p/148707/IT-Service-Management/) [4.4 (10)](https://www.capterra.com/p/148707/IT-Service-Management/reviews/) Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software. [Learn more about Sunrise ITSM](https://www.capterra.com/p/148707/IT-Service-Management/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Financial Manager for Timesheets](https://www.capterra.com/p/201515/Cost-Tracker/) [4.3 (10)](https://www.capterra.com/p/201515/Cost-Tracker/reviews/) Service Desk: Optimize Finances, Manage Projects with Cost Tracker by Tempo. [Learn more about Financial Manager for Timesheets](https://www.capterra.com/p/201515/Cost-Tracker/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Rexpondo](https://www.capterra.com/p/218137/OTRS-Community-Edition/) [4.8 (9)](https://www.capterra.com/p/218137/OTRS-Community-Edition/#reviews) Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.  [Learn more about Rexpondo](https://www.capterra.com/p/218137/OTRS-Community-Edition/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Rezolve AI](https://www.capterra.com/p/233152/Rezolve-AI/) [4.8 (9)](https://www.capterra.com/p/233152/Rezolve-AI/reviews/) Rezolve.AI is an Agentic AI platform for employee support and ITSM inside Teams and Slack [Learn more about Rezolve AI](https://www.capterra.com/p/233152/Rezolve-AI/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ScriptRunner](https://www.capterra.com/p/179858/ScriptRunner/) [4.7 (9)](https://www.capterra.com/p/179858/ScriptRunner/reviews/) Your #1 for PowerShell Automation [Learn more about ScriptRunner](https://www.capterra.com/p/179858/ScriptRunner/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## OpenText Core Service Management](https://www.capterra.com/p/241810/Service-Manager/) [4.4 (9)](https://www.capterra.com/p/241810/Service-Manager/reviews/) Service desk solution that helps organizations provide support and resolve issues. [Learn more about OpenText Core Service Management](https://www.capterra.com/p/241810/Service-Manager/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) [5.0 (8)](https://www.capterra.com/p/236620/WorkHub-Assist/reviews/) WorkHub Tasks is an AI-driven task management solution for your entire organization.  [Learn more about WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SmartITSM](https://www.capterra.com/p/10006641/SmartITSM/) [4.6 (8)](https://www.capterra.com/p/10006641/SmartITSM/#reviews) Ready-to-use service catalog. Users access the service desk via MS Teams, enabling direct service requests without portal switching. [Learn more about SmartITSM](https://www.capterra.com/p/10006641/SmartITSM/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ServiceWise](https://www.capterra.com/p/10140/ServiceWise/) [4.6 (8)](https://www.capterra.com/p/10140/ServiceWise/#reviews) ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. [Learn more about ServiceWise](https://www.capterra.com/p/10140/ServiceWise/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## HESK](https://www.capterra.com/p/156452/HESK/) [4.4 (8)](https://www.capterra.com/p/156452/HESK/reviews/) Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. [Learn more about HESK](https://www.capterra.com/p/156452/HESK/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Callbox](https://www.capterra.com/p/10007292/Callbox/) [4.9 (7)](https://www.capterra.com/p/10007292/Callbox/reviews/) Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace [Learn more about Callbox](https://www.capterra.com/p/10007292/Callbox/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Computicate PSA](https://www.capterra.com/p/161156/Computicate-PSA/) [4.7 (7)](https://www.capterra.com/p/161156/Computicate-PSA/reviews/) Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified [Learn more about Computicate PSA](https://www.capterra.com/p/161156/Computicate-PSA/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) [4.4 (7)](https://www.capterra.com/p/31608/ServicePRO/reviews/) ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation. [Learn more about ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## IncidentMonitor](https://www.capterra.com/p/127625/IncidentMonitor/) [4.1 (7)](https://www.capterra.com/p/127625/IncidentMonitor/#reviews) Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available [Learn more about IncidentMonitor](https://www.capterra.com/p/127625/IncidentMonitor/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Siit](https://www.capterra.com/p/10005006/Siit/) [5.0 (6)](https://www.capterra.com/p/10005006/Siit/#reviews) Siit is the first dedicated internal help desk to deliver great employee service experience  [Learn more about Siit](https://www.capterra.com/p/10005006/Siit/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) [4.7 (6)](https://www.capterra.com/p/112516/ServiceTonic/#reviews) Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. [Learn more about ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## QAlert](https://www.capterra.com/p/224223/QAlert/) [4.5 (6)](https://www.capterra.com/p/224223/QAlert/#reviews) CRM/311 cloud-based software solution suite, complete with web-app, mobile-app, internal workflow, knowledgebase, and robust reporting. [Learn more about QAlert](https://www.capterra.com/p/224223/QAlert/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Alemba Service Manager](https://www.capterra.com/p/133304/vFire/) [3.7 (6)](https://www.capterra.com/p/133304/vFire/#reviews) Alemba Service Manager adeptly meets ITIL Service Desk requirements, offering a streamlined approach to IT Service Management (ITSM). [Learn more about Alemba Service Manager](https://www.capterra.com/p/133304/vFire/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Senso.cloud](https://www.capterra.com/p/178487/Senso-cloud/) [3.7 (6)](https://www.capterra.com/p/178487/Senso-cloud/#reviews) Cloud-based software for remote monitoring and management, all-in-one software for network, classroom, safeguarding & asset management. [Learn more about Senso.cloud](https://www.capterra.com/p/178487/Senso-cloud/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Sabio Virtual](https://www.capterra.com/p/230665/Sabio-Virtual/) [4.8 (5)](https://www.capterra.com/p/230665/Sabio-Virtual/#reviews) Cloud solution for helpdesk and knowledge base management solution that helps organize tickets, create articles and more. [Learn more about Sabio Virtual](https://www.capterra.com/p/230665/Sabio-Virtual/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Neoforce](https://www.capterra.com/p/233988/Neoforce/) [4.8 (5)](https://www.capterra.com/p/233988/Neoforce/#reviews) Neoforce, business done right. We create software that works perfectly out-of-the-box for your company! ITSM, FMIS, CRM, ERP and more! [Learn more about Neoforce](https://www.capterra.com/p/233988/Neoforce/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Movidesk](https://www.capterra.com/p/192413/Movidesk/) [4.8 (5)](https://www.capterra.com/p/192413/Movidesk/#reviews) Canais de comunicação centralizados: E-mail, Portal do Cliente, chat, telefonia, Integração API, WhatsApp, Facebook e formulários. [Learn more about Movidesk](https://www.capterra.com/p/192413/Movidesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ManageEngine ServiceDesk Plus MSP](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/) [4.0 (5)](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/#reviews) ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.  [Learn more about ManageEngine ServiceDesk Plus MSP](https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Bonder](https://www.capterra.com/p/10001564/Bonder/) [5.0 (4)](https://www.capterra.com/p/10001564/Bonder/#reviews) Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees at the product. [Learn more about Bonder](https://www.capterra.com/p/10001564/Bonder/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## IBI-aws](https://www.capterra.com/p/238424/IBI-AWS/) [5.0 (4)](https://www.capterra.com/p/238424/IBI-AWS/#reviews) With IBI-aws, you can precisely inform the users concerned in the event of a malfunction or maintenance. [Learn more about IBI-aws](https://www.capterra.com/p/238424/IBI-AWS/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## IFS assyst](https://www.capterra.com/p/6742/assyst/) [3.5 (4)](https://www.capterra.com/p/6742/assyst/#reviews) The world's most advanced best practice based IT service management software solution. [Learn more about IFS assyst](https://www.capterra.com/p/6742/assyst/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Infraon ITSM](https://www.capterra.com/p/10009540/Infraon-ITSM/) [5.0 (3)](https://www.capterra.com/p/10009540/Infraon-ITSM/#reviews) The ultimate AI-powered IT service management solution for seamless collaboration, efficiency, and unified support. [Learn more about Infraon ITSM](https://www.capterra.com/p/10009540/Infraon-ITSM/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Support.cc](https://www.capterra.com/p/248602/Supportcc/) [5.0 (3)](https://www.capterra.com/p/248602/Supportcc/#reviews) Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99 [Learn more about Support.cc](https://www.capterra.com/p/248602/Supportcc/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## AppBase DCM & BPM Platform](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/) [5.0 (3)](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/#reviews) Eccentex delivers Dynamic Case Management and Business Process Automation that leverage the power of Generative AI. [Learn more about AppBase DCM & BPM Platform](https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## NestDesk](https://www.capterra.com/p/255442/NestDesk/) [5.0 (3)](https://www.capterra.com/p/255442/NestDesk/#reviews) NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales from conversations. [Learn more about NestDesk](https://www.capterra.com/p/255442/NestDesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) [5.0 (3)](https://www.capterra.com/p/251319/Tikit/#reviews) Tikit is a powerful Microsoft 365 Service Desk built inside of Teams. [Learn more about Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Fielder Agent](https://www.capterra.com/p/241690/Fielder-Agent/) [4.7 (3)](https://www.capterra.com/p/241690/Fielder-Agent/#reviews) Fielder Agent is an app to streamline and optimize the field operations in real time for the benefit of customer service. [Learn more about Fielder Agent](https://www.capterra.com/p/241690/Fielder-Agent/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## yoummday](https://www.capterra.com/p/10005516/yoummday/) [4.7 (3)](https://www.capterra.com/p/10005516/yoummday/#reviews) Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform. [Learn more about yoummday](https://www.capterra.com/p/10005516/yoummday/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Airdesk](https://www.capterra.com/p/250370/Airdesk/) [4.7 (3)](https://www.capterra.com/p/250370/Airdesk/#reviews) A Centralized Workspace for All Your Services [Learn more about Airdesk](https://www.capterra.com/p/250370/Airdesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Request Tracker](https://www.capterra.com/p/210595/Request-Tracker/) [4.3 (3)](https://www.capterra.com/p/210595/Request-Tracker/#reviews) Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in. [Learn more about Request Tracker](https://www.capterra.com/p/210595/Request-Tracker/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## DiliGenie](https://www.capterra.com/p/10005068/DiliGenie/) [5.0 (2)](https://www.capterra.com/p/10005068/DiliGenie/#reviews) DiliGenie’s service request feature lets you raise tickets seamlessly. It enhances your IT system with an efficient approach. [Learn more about DiliGenie](https://www.capterra.com/p/10005068/DiliGenie/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## HelpDeskAdvanced](https://www.capterra.com/p/120160/HelpDeskAdvanced/) [4.5 (2)](https://www.capterra.com/p/120160/HelpDeskAdvanced/#reviews) Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. [Learn more about HelpDeskAdvanced](https://www.capterra.com/p/120160/HelpDeskAdvanced/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## tele-LOOK](https://www.capterra.com/p/211107/tele-LOOK/) [4.5 (2)](https://www.capterra.com/p/211107/tele-LOOK/#reviews) Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.  [Learn more about tele-LOOK](https://www.capterra.com/p/211107/tele-LOOK/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) [4.5 (2)](https://www.capterra.com/p/227370/SAP-Service-Cloud/#reviews) Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud [Learn more about SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Insightly Service](https://www.capterra.com/p/240598/Insightly-Service/) [4.0 (2)](https://www.capterra.com/p/240598/Insightly-Service/#reviews) Service is the newest addition to the Insightly unified suite of customer relationship management applications. [Learn more about Insightly Service](https://www.capterra.com/p/240598/Insightly-Service/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Matrix42 Enterprise Service Management](https://www.capterra.com/p/239651/Matrix42-Service-Management/) [5.0 (1)](https://www.capterra.com/p/239651/Matrix42-Service-Management/#reviews) Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated [Learn more about Matrix42 Enterprise Service Management](https://www.capterra.com/p/239651/Matrix42-Service-Management/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Helpdesk 365](https://www.capterra.com/p/10027717/Helpdesk-365/) [5.0 (1)](https://www.capterra.com/p/10027717/Helpdesk-365/#reviews) AI-driven SharePoint ticketing system that prioritizes critical requests, automates workflows, and ensures faster, reliable support. [Learn more about Helpdesk 365](https://www.capterra.com/p/10027717/Helpdesk-365/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Nexoid](https://www.capterra.com/p/240202/Nexoid-Help-Desk/) [5.0 (1)](https://www.capterra.com/p/240202/Nexoid-Help-Desk/#reviews) Discover Nexoid's revolutionary ERP & ITSM system: robust, adaptable, AI powered, cost-effective, AWS-backed speed, scalable. [Learn more about Nexoid](https://www.capterra.com/p/240202/Nexoid-Help-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Aranda](https://www.capterra.com/p/200943/Aranda-Service-Desk/) [5.0 (1)](https://www.capterra.com/p/200943/Aranda-Service-Desk/#reviews) Aranda Software is an IT service management software system that helps companies optimize IT processes and infrastructure. [Learn more about Aranda](https://www.capterra.com/p/200943/Aranda-Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Jetdocs](https://www.capterra.com/p/232302/Jetdocs/) [5.0 (1)](https://www.capterra.com/p/232302/Jetdocs/#reviews) Collaborative ticketing workflows for your internal teams [Learn more about Jetdocs](https://www.capterra.com/p/232302/Jetdocs/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## HEINZELMANN](https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/) [4.0 (1)](https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/#reviews) Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes. [Learn more about HEINZELMANN](https://www.capterra.com/p/200198/HEINZELMANN-Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SP Employee Hub](https://www.capterra.com/p/184832/SP-Employee-Self-Service-for-Office-365-and-Sharepoint/) 0.0 (0) A no-code, Microsoft 365-based self-service portal connecting employees to support, HR, and internal services in one central hub. [Learn more about SP Employee Hub](https://www.capterra.com/p/184832/SP-Employee-Self-Service-for-Office-365-and-Sharepoint/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Faveo Servicedesk](https://www.capterra.com/p/10032543/Faveo-Servicedesk/) 0.0 (0) Faveo Servicedesk Software is an ITIL-based IT service tool offering ticketing, asset management, and remote monitoring features. [Learn more about Faveo Servicedesk](https://www.capterra.com/p/10032543/Faveo-Servicedesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Page 3 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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