LiveAgent vs SolarWinds Service Desk

Starting Price

$15.00/month/user

$19.00/month/user

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4.7 / 5
(712)
Read All Reviews

4.6 / 5
(477)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

4.6 / 5

Customer Support


4.7 / 5

4.7 / 5

Features & Functionality


4.5 / 5

4.4 / 5

Value for Money


4.6 / 5

4.5 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management
  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

View 5 screenshots 142696 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveAgent vs SolarWinds Service Desk

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