LiveAgent vs ServiceDesk Plus

Starting Price

$15.00/month/user

$120.00/year/user

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Rating


4.5 / 5
(712)
Read All Reviews

4.5 / 5
(132)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management
  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • check Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

View 5 screenshots 142696 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveAgent vs ServiceDesk Plus

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