OTRS vs RenewityRMA

Starting Price

Not provided by vendor Not provided by vendor

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Service teams of small/medium sized manufactures that make products that are critical to their users which are returned for service/repair and who want to define and automate the returns mgmt process

Rating


4.5 / 5
(64)


5 / 5
(10)

Ideal number of Users

10 - 1000+

2 - 99

Ease of Use


4 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

5 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • close IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • close Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management
  • close Change Management
  • close CMDB
  • check Incident Management
  • close IT Asset Management
  • check Knowledge Base
  • close Mobile Access
  • close Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OTRS vs RenewityRMA

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share Share Your Comparison of RenewityRMA vs OTRS