IncidentMonitor vs Knowledge Center

Starting Price

$36.00/month/user

Not provided by vendor

Best For

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

Rating


4 / 5
(6)
Read All Reviews

4.7 / 5
(13)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.3 / 5

4.6 / 5

Customer Support


4.6 / 5

4.6 / 5

Features & Functionality


3 / 5

4.5 / 5

Value for Money


3.3 / 5

4.6 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management
  • close Change Management
  • close CMDB
  • check Incident Management
  • close IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • close Procurement Management
  • close Remote Control
  • check Self Service Portal
  • close SLA Management

Screenshots

View 5 screenshots 24314 thumb
View 5 screenshots 176784 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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IncidentMonitor vs Knowledge Center

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