IncidentMonitor vs Zendesk

Starting Price

$36.00/month/user

$5.00/month/user

Best For

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4 / 5
(6)
Read All Reviews

4.5 / 5
(2245)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


3 / 5

4.5 / 5

Value for Money


3.5 / 5

4 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management
  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • check Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

View 5 screenshots 24314 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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IncidentMonitor vs Zendesk

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