Freshservice vs Spiceworks IT Help Desk

Starting Price

$19.00/month/user

$0.01/one-time

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.

Rating


4.5 / 5
(364)


4.5 / 5
(458)

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • close Procurement Management
  • check Remote Control
  • check Self Service Portal
  • check SLA Management
  • close Change Management
  • close CMDB
  • close Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • close SLA Management

Screenshots

View 5 screenshots 104551 thumb
View 3 screenshots 21382 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Spiceworks IT Help Desk

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