Freshservice vs Vivantio

Starting Price

$19.00/month/user

$48.00/month/user

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Mid-size and growing businesses with service management operations that need reporting/analysis, customizable branding, routing, escalation, real-time chat, interaction tracking and more.

Rating


4.5 / 5
(362)
Read All Reviews

4.3 / 5
(161)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5

4.2 / 5

Customer Support


4.7 / 5

4.4 / 5

Features & Functionality


4.3 / 5

4.2 / 5

Value for Money


4.5 / 5

4.2 / 5

Product Features

  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • close Procurement Management
  • check Remote Control
  • check Self Service Portal
  • check SLA Management
  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • check Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

View 5 screenshots 104551 thumb
View 5 screenshots 182557 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Vivantio

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