Knowledge Center vs OTRS

Starting Price

Not provided by vendor Not provided by vendor

Best For

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Rating


4.5 / 5
(13)


4.5 / 5
(64)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • close Change Management
  • close CMDB
  • check Incident Management
  • close IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • close Procurement Management
  • close Remote Control
  • check Self Service Portal
  • close SLA Management
  • check Change Management
  • check CMDB
  • check Incident Management
  • close IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • close Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

View 5 screenshots 176784 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of OTRS vs Knowledge Center

Knowledge Center vs OTRS

Share

share Share Your Comparison of OTRS vs Knowledge Center