AzureDesk vs ChangeGear

Starting Price

$12.00/month/user

Not provided by vendor

Best For

All businesses

ChangeGear is implemented for hundreds of enterprise organizations in all vertical industries. We serve customers in healthcare, technology, energy, government, finance, education and more.

Rating


4.5 / 5
(48)
Read All Reviews

4 / 5
(48)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate."

  • "Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive."


3.9 / 5


  • "Great functionality and ease of use. Simple to learn, simple to master."

  • "Creating incident tickets is quick and intuitive."

Customer Support


4.8 / 5


  • "Excellent customer service that's eager to help."

  • "Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up."


4 / 5


  • "The Support Team has been courteous and diligent in making sure any issue is resolved quickly."

  • "It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians."

Features & Functionality


4.2 / 5


  • "An easy intuitive product to use and was implemented within the same day."

  • "The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts."


3.9 / 5


  • "The implementation team was quick to answer questions and ensure our initial setup/installment was flawless."

  • "Flexible software that will meet your needs quickly."

Value for Money


4.8 / 5


  • "Functional Help Desk with JIRA integration at a great price point."

  • "A smart, simple and cost effective solution for SME trying to manage service desk calls."


4 / 5


Product Features

  • check Change Management
  • close CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • close Mobile Access
  • close Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management
  • check Change Management
  • check CMDB
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Base
  • check Mobile Access
  • check Procurement Management
  • close Remote Control
  • check Self Service Portal
  • check SLA Management

Screenshots

View 5 screenshots 63815 thumb
View 5 screenshots 148439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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AzureDesk vs ChangeGear

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