# Best Service Desk Software 2026 | Capterra > Find the top Service Desk software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/service-desk-software/s/small-businesses --- # Best Service Desk Software For more information consult our [Service Desk Buyers Guide](#buyers-guide-content) [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk Support is the IT service desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Modern service desk software for exceptional teams. Sign up today for a free 30-day trial. Full featured and no frills. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Track SaaS usage, eliminate shadow IT, and optimize software spend with Freshservice’s unified, AI-native IT management platform.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 83% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 85% recommend this product [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues. [Learn more about Atera](https://www.capterra.com/p/144309/Atera/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 92% recommend this product [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 89% recommend this product [4.6 (48)](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software  [Learn more about Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 81% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 88% recommend this product [## Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/) Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 free service desk (helpdesk) solution used by 15 million companies. Cloud, mobile, open source editions. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 82% recommend this product [## Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/) Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. [Learn more about Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 85% recommend this product [## Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Intelligent helpdesk and IT management system. [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 94% recommend this product [## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access.  [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 91% recommend this product [## Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) [4.3 (223)](https://www.capterra.com/p/190126/Tempo/reviews/) Optimize Service Desk. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track support time. [Learn more about Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 84% recommend this product [## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) [4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. [Learn more about HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management [## ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) [4.5 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) ACMP offers modular and scalable solutions for your specific challenges in the IT department. [Learn more about ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) Service Desk features reviewers most value Alerts/Notifications Incident Management Knowledge Base Management Prioritization Real-Time Notifications Remote Access/Control Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management 87% recommend this product Page 1 of 6 Filter (145) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Notifications Analytics Change Management CMDB Customer Support Generative AI Incident Management IT Asset Management Knowledge Base Management Mobile Access Prioritization Problem Management Procurement Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)