--- title: "Best Service Dispatch Software 2026 | Capterra" description: "Find the top Service Dispatch software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/service-dispatch-software/" page_type: "category" language: "en" --- # Best Service Dispatch Software Last updated on September 8, 2026 How to find the right Service Dispatch Software? Learn more from our team about Service Dispatch Software pricing features and benefits in our Service Dispatch Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is service dispatch software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on September 8, 2026 [Service dispatch software](https://www.capterra.com/service-dispatch-software/) assists businesses in scheduling field service jobs, assigning them to technicians, and tracking the work status. It allows field service managers to communicate with their on-field staff in real time. The software provides navigation assistance to help field personnel reach the customer location. It allows access to customer information, such as service history and contract terms, required for completing the assigned tasks. It lets technicians update the job status once they’ve completed work and sends a notification whenever a new job is added to their roster. * * * For more information consult our [Service Dispatch Buyers Guide](#buyers-guide-content) ## Salesforce Service Cloud Rating: 4.5 out of 5 (829 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Boost mobile worker productivity, optimize scheduling and dispatch, and drive field efficiency with Salesforce Field Service. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customer Database: 5.0 rating - Job Management: 5.0 rating - Real-Time Updates: 3.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (829 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## Service Fusion Rating: 4.3 out of 5 (308 reviews) Profile: [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Smart, simple field service software. Scheduling, jobs, invoicing, payments—no per-user fees, no clutter, just what your business needs #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations platform - Comprehensive employee management tools Cons: - Frequent technical disruptions #### Starting price Starting price: $259.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Scheduling: 4.5 rating - Mobile Access: 4.1 rating - Billing & Invoicing: 4.2 rating - Dispatch Management: 4.5 rating #### Lowest rated features - Time Tracking: 2.3 rating - Routing: 3.3 rating - Quotes/Estimates: 3.3 rating - Calendar Management: 4.0 rating #### Feature-related review snippet Reviewer: Paul G. Reviewer details: Environmental Services, 11-50 employees Published: April 16, 2026 > "Everything you need for a CRM is easily accessible via the app or the online dashboard. " ### Gallery tab Ease of use: 4.3 out of 5 (308 reviews) #### Related review snippet Reviewer: Johnathan B. Reviewer details: Utilities, 11-50 employees Published: April 16, 2026 > "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses." ### Integrations tab Service Fusion connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/135788/Service-Fusion/#integrations) #### Most popular integrations - QuickBooks Online: 4.2 rating - Google Calendar: 4.3 rating - Microsoft Outlook: 4.7 rating - QuickBooks Online Advanced: 4.2 rating - Podium: 4.2 rating - PaySimple: 4.5 rating - Coast: 4.9 rating - pulseM: 4.5 rating - Profit Rhino: 4.6 rating --- ## FieldPulse Rating: 4.6 out of 5 (493 reviews) Profile: [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Learn why thousands of service dispatchers choose FieldPulse for its robust functionality, ease of use, and top-notch support. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized scheduling and dispatch tools - Responsive and accessible chat help Cons: - Frequent bugs and glitches - Cumbersome data management processes #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Billing & Invoicing: 4.7 rating - Quotes/Estimates: 4.6 rating - Scheduling: 4.6 rating - Mobile Access: 4.6 rating #### Lowest rated features - API: 3.3 rating - Alerts/Notifications: 4.3 rating - Reporting & Statistics: 4.0 rating - Accounting Integration: 4.3 rating #### Feature-related review snippet Reviewer: Paul S. Reviewer details: Construction, 1-10 employees Published: July 9, 2025 > "The clean UI in ios and Windows. THAT IT SYNCS WITH QUICKBOOKS DESKTOP!!!" ### Gallery tab Ease of use: 4.5 out of 5 (493 reviews) #### Related review snippet Reviewer: Ghanshyam S. Reviewer details: Chemicals, 201-500 employees Published: May 5, 2026 > "The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing updates manually." ### Integrations tab FieldPulse connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/153475/FieldPulse/#integrations) #### Most popular integrations - QuickBooks Online: 4.4 rating - Google Calendar: 4.4 rating - Zapier: 4.4 rating - Azuga Fleet: 4.5 rating - NiceJob: 4.9 rating - CompanyCam: 4.7 rating #### Integrations-related review snippet Reviewer: Amber B. Reviewer details: Utilities, 11-50 employees Published: October 27, 2025 > "I like that Fieldpulse has so many integrations and capabilities that makes it easy for our team to complete all of their necessary work." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Housecall Pro Rating: 4.7 out of 5 (2,744 reviews) Profile: [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Housecall Pro helps home service companies dispatch technicians, set arrival windows, and track jobs—all from one intuitive platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Supports efficient business expansion Cons: - Cumbersome and limited invoicing - Frequent bugs disrupt workflow #### Starting price Starting price: $79.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Calendar Management: 4.4 rating - Scheduling: 4.6 rating - Mobile Access: 4.1 rating - Billing & Invoicing: 4.3 rating #### Lowest rated features - Customer Database: 3.7 rating - Job Tracking: 1.0 rating - Location Tracking: 1.0 rating - Service History: 3.9 rating #### Feature-related review snippet Reviewer: MURTAZA L. Reviewer details: Construction, 11-50 employees Published: April 14, 2026 > "The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient." ### Gallery tab Ease of use: 4.6 out of 5 (2,744 reviews) #### Related review snippet Reviewer: MURTAZA L. Reviewer details: Construction, 11-50 employees Published: April 14, 2026 > "The scheduling feature is very intuitive and makes managing jobs and technicians straightforward and efficient." ### Integrations tab Housecall Pro connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/140363/HouseCall-Pro/#integrations) #### Most popular integrations - QuickBooks Online: 4.4 rating - Google Calendar: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - Meta for Business: 3.3 rating - SendGrid: 4.2 rating - Twilio: 4.4 rating - CallRail: 4.5 rating - Emitrr: 4.8 rating --- ## SAWIN Rating: 4.4 out of 5 (11 reviews) Profile: [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Flexible software automation solutions including full-integrated for complete privacy and security or hosted virtual solution. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Billing & Invoicing: 5.0 rating - Dispatch Management: 5.0 rating - Inventory Control: 5.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (11 reviews) --- ## ServiceTrade Rating: 4.6 out of 5 (344 reviews) Profile: [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ServiceTrade is the software platform for commercial HVAC, mechanical, and fire contractors. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Enhanced team coordination tools Cons: - Recurring technical glitches #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - Scheduling: 4.6 rating - Mobile Access: 4.4 rating - Dispatch Management: 4.6 rating - Service History: 4.6 rating #### Lowest rated features - QuickBooks Integration: 2.0 rating - Billing & Invoicing: 4.0 rating - Accounting Integration: 2.5 rating - Location Tracking: 2.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Construction, 11-50 employees Published: February 14, 2024 > "Mobile interface is acceptable" ### Gallery tab Ease of use: 4.6 out of 5 (344 reviews) #### Related review snippet Reviewer: Naman K. Reviewer details: Information Technology and Services, 501-1,000 employees Published: May 19, 2026 > "What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching, customer communication, and reporting in one platform." ### Integrations tab ServiceTrade connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating - WordPress: 4.6 rating - QuickBooks Online: 3.8 rating - Google Calendar: 4.8 rating - Zapier: 4.3 rating - QuickBooks Online Advanced: 3.6 rating #### Integrations-related review snippet Reviewer: Carlo H. Reviewer details: Consumer Services, 11-50 employees Published: August 26, 2024 > "The best part of Service Trade is the cohesive integration of between roles." --- ## IVO Systems Rating: 4.9 out of 5 (7 reviews) Profile: [IVO Systems](https://www.capterra.com/p/195355/IVO-Systems/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Mobile-friendly and easy to use maintenance, equipment & crew management software for the heavy civil construction industry. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $5000.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customizable Reports: 5.0 rating - GPS: 5.0 rating - Inventory Control: 5.0 rating - Third-Party Integrations: 5.0 rating #### Lowest rated features - Historical Reporting: 4.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (7 reviews) --- ## iTrade Rating: 4.8 out of 5 (6 reviews) Profile: [iTrade](https://www.capterra.com/p/211549/iTrade/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Innovative job management software with all the features you need and none of the unnecessary complexity. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Mobile Access: Available - Billing & Invoicing: Available - Customer Database: Available - Calendar Management: Available - Service History: Available - Quotes/Estimates: Available - Work Order Management: Available - Real-Time Updates: Available - Accounting Integration: Available - GPS: Available - Routing: Available - Job Management: Available ### Gallery tab Ease of use: 5.0 out of 5 (6 reviews) ### Integrations tab iTrade connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/211549/iTrade/#integrations) #### Most popular integrations - Xero: 5.0 rating --- ## BlueFolder Rating: 4.7 out of 5 (98 reviews) Profile: [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Software built for service professionals; centralizing work order & customer management, billing, team scheduling and more. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $125.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Scheduling: 4.8 rating - Calendar Management: 4.8 rating - Work Order Management: 4.7 rating - Mobile Access: 4.3 rating #### Lowest rated features - Real-Time Updates: 4.3 rating - Dispatch Management: 4.0 rating - Billing & Invoicing: 4.6 rating - Self Service Portal: 4.5 rating #### Feature-related review snippet Reviewer: Shyam Kishor P. Reviewer details: Information Technology and Services, 11-50 employees Published: June 26, 2026 > "The user interface is straightforward, allowing our technicians to log their hours and updates on the go without unnecessary friction, which gives us excellent value for money." ### Gallery tab Ease of use: 4.7 out of 5 (98 reviews) #### Related review snippet Reviewer: Shyam Kishor P. Reviewer details: Information Technology and Services, 11-50 employees Published: June 26, 2026 > "The user interface is straightforward, allowing our technicians to log their hours and updates on the go without unnecessary friction, which gives us excellent value for money." ### Integrations tab BlueFolder connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/109930/BlueFolder/#integrations) #### Most popular integrations - QuickBooks Online: 5.0 rating - Google Calendar: 5.0 rating - Xero: 4.4 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.8 rating - QuickBooks Online Advanced: 5.0 rating #### Integrations-related review snippet Reviewer: Brandon M. Reviewer details: Warehousing, 51-200 employees Published: December 19, 2024 > "Easy to install the software and integrate it for all to use." --- ## Method:Field Services Rating: 4.7 out of 5 (6 reviews) Profile: [Method:Field Services](https://www.capterra.com/p/218882/Method-Field-Services/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Assign jobs fast, optimize routes, and track progress in real time with Method:Field Services that built for service dispatchers. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Billing & Invoicing: 5.0 rating - Work Order Management: 4.7 rating - Scheduling: 4.3 rating - Dispatch Management: 4.0 rating #### Lowest rated features - Mobile Access: 3.3 rating - Routing: 3.7 rating - Service History: 4.0 rating - Technician Management: 5.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (6 reviews) ### Integrations tab Method:Field Services connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/218882/Method-Field-Services/#integrations) #### Most popular integrations - QuickBooks Enterprise: 5.0 rating - Gmail: 4.8 rating - QuickBooks Online: 5.0 rating - Google Calendar: 4.8 rating - Stripe: 4.6 rating - Xero: 4.4 rating - Zapier: 4.0 rating - QuickBooks Online Advanced: 4.4 rating - authorize.net: 4.5 rating --- ## TruckerZoom Rating: 5.0 out of 5 (10 reviews) Profile: [TruckerZoom](https://www.capterra.com/p/209663/TruckerZoom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TruckerZoom is the All in One TMS built for large drayage truck fleets: AI Order, Smart Route technology, Quote System and more. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customer Management: 5.0 rating - Historical Reporting: 5.0 rating - Location Tracking: 5.0 rating - Quotes/Estimates: 5.0 rating ### Gallery tab Ease of use: 5.0 out of 5 (10 reviews) ### Integrations tab TruckerZoom connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/209663/TruckerZoom/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating --- ## Fieldpoint Rating: 4.1 out of 5 (16 reviews) Profile: [Fieldpoint](https://www.capterra.com/p/43548/Fieldpoint/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dispatch calls to your field technicians based on the rules like availability, severity codes, skills, and territory. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $95.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Scheduling: 4.8 rating - Billing & Invoicing: 4.0 rating - Mobile Access: 3.3 rating - Job Management: 5.0 rating #### Lowest rated features - Customer Database: 3.0 rating - Technician Management: 3.0 rating - Dispatch Management: 4.0 rating ### Gallery tab Ease of use: 3.8 out of 5 (16 reviews) ### Integrations tab Fieldpoint connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/43548/Fieldpoint/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - QuickBooks Online: 4.3 rating - NetSuite: 4.2 rating - Avalara: 4.0 rating - PaySimple: 4.5 rating - Dynamics 365 Business Central: 4.1 rating - CMiC: 4.2 rating - WorkMarket: 3.9 rating --- ## FSM Grid Rating: 5.0 out of 5 (2 reviews) Profile: [FSM Grid](https://www.capterra.com/p/232351/FSM-Grid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FSM Grid helps dispatchers manage SLAs, schedule jobs faster, track risks, and improve field team coordination in real time. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Dispatch Management: 5.0 rating - Real-Time Data: 5.0 rating - Scheduling: 5.0 rating - Service History: 5.0 rating ### Gallery tab Ease of use: 5.0 out of 5 (2 reviews) ### Integrations tab FSM Grid connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/232351/FSM-Grid/#integrations) #### Most popular integrations - QuickBooks Enterprise: 4.5 rating - QuickBooks Online: 4.3 rating - Twilio: 4.4 rating - Salesforce Platform: 4.4 rating - Field Nation: 4.0 rating --- ## Less Paper Rating: 4.9 out of 5 (30 reviews) Profile: [Less Paper](https://www.capterra.com/p/158852/Less-Paper/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Creates custom-built field service dispatch systems, work order management and scheduling systems for field service businesses. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $120.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Customizable Forms: 5.0 rating - Mobile Access: 5.0 rating - Work Order Management: 5.0 rating ### Gallery tab Ease of use: 4.9 out of 5 (30 reviews) #### Related review snippet Reviewer: Yusuf S. Reviewer details: Health, Wellness and Fitness, Self-employed Published: November 22, 2024 > "What i like most about Less Paper is the ability to help your business not only become paperless but to be able to reduce costly mistakes, create work orders, scheduling, reporting and much more." ### Integrations tab Less Paper connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/158852/Less-Paper/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Stripe: 4.6 rating - QuickBooks Online Advanced: 4.4 rating - Zoho Books: 4.4 rating - HubSpot Sales Hub: 4.5 rating - authorize.net: 4.5 rating - HubSpot Service Hub: 4.4 rating --- ## Synchroteam Rating: 4.4 out of 5 (96 reviews) Profile: [Synchroteam](https://www.capterra.com/p/129634/Synchroteam/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Streamline service dispatch and job management with Synchroteam. Free trial in <1 min. Live support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Scheduling: 4.7 rating - Calendar Management: 4.1 rating - Mobile Access: 3.7 rating - Dispatch Management: 4.0 rating #### Lowest rated features - Billing & Invoicing: 2.0 rating - Customer Database: 2.7 rating - Accounting Integration: 1.0 rating - Inventory Management: 1.0 rating #### Feature-related review snippet Reviewer: Ankit K. Reviewer details: Information Technology and Services, 11-50 employees Published: August 4, 2025 > "I also appreciate the client entrance, which, in effect, requires an interface and no login." ### Gallery tab Ease of use: 4.4 out of 5 (96 reviews) #### Related review snippet Reviewer: Antonio S. Reviewer details: Environmental Services, 1-10 employees Published: April 2, 2026 > "The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time." ### Integrations tab Synchroteam connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/129634/Synchroteam/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating - QuickBooks Online: 4.3 rating - Zoho CRM: 4.3 rating - Dynamics 365: 4.4 rating - Google Calendar: 4.0 rating - Stripe: 5.0 rating #### Integrations-related review snippet Reviewer: Britney G. Reviewer details: Automotive, 51-200 employees Published: October 24, 2021 > "This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API." --- ## MobiWork Rating: 4.8 out of 5 (113 reviews) Profile: [MobiWork](https://www.capterra.com/p/146639/MobiWork/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Mobile-first, cloud-based field services software solution that streamlines operations, reduces costs, and scales with your business. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.7 rating - Scheduling: 4.5 rating - Billing & Invoicing: 5.0 rating - Work Order Management: 4.5 rating #### Lowest rated features - GPS: 3.5 rating - Routing: 4.0 rating - Customer Database: 4.2 rating - Route Optimization: 3.0 rating #### Feature-related review snippet Reviewer: Mark G. Reviewer details: Facilities Services, 11-50 employees Published: March 27, 2026 > "Powerful Customization: Unlike "out-of-the-box" software that forces you to change your workflow, MobiWork adapts to you. Whether it’s custom forms, specific billing rules, or unique job statuses, the flexibility is unmatched." ### Gallery tab Ease of use: 4.7 out of 5 (113 reviews) #### Related review snippet Reviewer: Mark G. Reviewer details: Facilities Services, 11-50 employees Published: March 27, 2026 > "Powerful Customization: Unlike "out-of-the-box" software that forces you to change your workflow, MobiWork adapts to you. Whether it’s custom forms, specific billing rules, or unique job statuses, the flexibility is unmatched." ### Integrations tab MobiWork connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/146639/MobiWork/#integrations) #### Most popular integrations - QuickBooks Online: 4.2 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - RingEX: 4.2 rating - Sage Intacct: 4.3 rating - Twilio: 4.4 rating #### Integrations-related review snippet Reviewer: Brandon C. Reviewer details: Architecture & Planning, 201-500 employees Published: September 15, 2022 > "Ease of use and integration." --- ## Zoho FSM Rating: 4.6 out of 5 (53 reviews) Profile: [Zoho FSM](https://www.capterra.com/p/10014004/Zoho-FSM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage work orders efficiently, schedule services, dispatch the right resources, and deliver excellence with the one-stop FSM platform #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30.00 Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Service History: 4.9 rating - Mobile Access: 4.4 rating - Alerts/Notifications: 4.6 rating - Activity Tracking: 4.8 rating #### Lowest rated features - Maintenance Scheduling: 1.0 rating - Third-Party Integrations: 3.6 rating - Calendar Management: 3.9 rating - Reporting & Statistics: 4.0 rating #### Feature-related review snippet Reviewer: Jorge S. Reviewer details: Information Technology and Services, 51-200 employees Published: July 9, 2025 > "Scheduling and dispatching jobs is intuitive, and having custom modules and automation with Deluge is a huge plus." ### Gallery tab Ease of use: 4.2 out of 5 (53 reviews) #### Related review snippet Reviewer: WILLEM G. Reviewer details: Automotive, 11-50 employees Published: July 6, 2026 > "CES Forklift uses Zoho FSM to manage service teams, track job progress, and map routes. While there is no exact public satisfaction score published by them, general Zoho FSM user feedback shows high satisfaction." ### Integrations tab Zoho FSM connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/10014004/Zoho-FSM/#integrations) #### Most popular integrations - WhatsApp: 4.0 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating - Zoho Desk: 5.0 rating - Zoho Invoice: 4.7 rating - Bigin by Zoho CRM: 5.0 rating #### Integrations-related review snippet Reviewer: MIkayla I. Reviewer details: Individual & Family Services, 1-10 employees Published: July 7, 2026 > "SO great for your business, it has everything you need and its really easy to intergrade using https, apis, webhooks and more." --- ## ETAP Rating: 4.5 out of 5 (82 reviews) Profile: [ETAP](https://www.capterra.com/p/87535/ETAP-Software/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Analysis platform for the design, simulation, optimization, and automation of generation, distribution, and industrial power systems. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Mobile Access: Available - Billing & Invoicing: Not available - Customer Database: Not available - Calendar Management: Not available - Service History: Available - Quotes/Estimates: Not available - Work Order Management: Available - Real-Time Updates: Available - Accounting Integration: Not available - GPS: Not available - Routing: Not available - Job Management: Available ### Gallery tab Ease of use: 4.2 out of 5 (82 reviews) #### Related review snippet Reviewer: Given S. Reviewer details: Accounting, 201-500 employees Published: April 24, 2022 > "It lets you to finish many extraordinary varieties of studies, from load waft to arc flash, grounding, and plenty of more." --- ## Repair-CRM Rating: 4.9 out of 5 (22 reviews) Profile: [Repair-CRM](https://www.capterra.com/p/188413/Repair-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dispatch in one click — the job is on your tech's phone before you hang up. GPS scheduling + QuickBooks sync. 4.9/5 on Capterra. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Scheduling: 5.0 rating - Service History: 5.0 rating - Dispatch Management: 5.0 rating - Work Order Management: 5.0 rating #### Lowest rated features - Calendar Management: 4.0 rating - Third-Party Integrations: 4.0 rating - Mobile Access: 4.8 rating - Customer Database: 5.0 rating ### Gallery tab Ease of use: 5.0 out of 5 (22 reviews) #### Related review snippet Reviewer: Ruth F. Reviewer details: Maritime, 1-10 employees Published: July 14, 2023 > "The customer service has been awesome; communication via email is almost always same day, which has been wonderful." ### Integrations tab Repair-CRM connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/188413/Repair-CRM/#integrations) #### Most popular integrations - QuickBooks Online: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating --- ## CareRouter Profile: [CareRouter](https://www.capterra.com/p/237223/CareRouter/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Netsmart CareRouter is mobile dispatching technology for organizations that need visibility into their mobile workforce. #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Most popular features - Mobile Access: Available - Billing & Invoicing: Not available - Customer Database: Not available - Calendar Management: Not available - Service History: Available - Quotes/Estimates: Not available - Work Order Management: Not available - Real-Time Updates: Available - Accounting Integration: Not available - GPS: Available - Routing: Available - Job Management: Available ### Gallery tab --- ## ServiceTitan Rating: 4.3 out of 5 (339 reviews) Profile: [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Extensive all-in-one feature set - Comprehensive business performance tracking Cons: - Frequent bugs and technical problems - High and variable pricing concerns #### Starting price Starting price: Not available Pricing details: Per User Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Scheduling: 4.4 rating - Customer Database: 4.7 rating - Billing & Invoicing: 4.4 rating - Mobile Access: 4.3 rating #### Lowest rated features - Accounting Integration: 3.8 rating - Real-Time Updates: 4.0 rating - Work Order Management: 3.9 rating - Calendar Management: 4.3 rating #### Feature-related review snippet Reviewer: Lucianna O. Reviewer details: Construction, 11-50 employees Published: March 24, 2026 > "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively." ### Gallery tab Ease of use: 4.1 out of 5 (339 reviews) #### Related review snippet Reviewer: Sai Akshith L. Reviewer details: Education Management, 11-50 employees Published: June 17, 2026 > "As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant." ### Integrations tab ServiceTitan connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/150053/ServiceTitan/#integrations) #### Most popular integrations - QuickBooks Online Advanced: 4.2 rating - Sage Intacct: 4.6 rating - Birdeye: 4.7 rating - Broadly: 4.8 rating - Azuga Fleet: 4.3 rating - One Step GPS: 4.8 rating #### Integrations-related review snippet Reviewer: Scott F. Reviewer details: Consumer Services, 1-10 employees Published: December 17, 2024 > "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!" --- ## Connecteam Rating: 4.6 out of 5 (5,310 reviews) Profile: [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dispatch Service Teams Faster - Jobs, Schedules, GPS Time Tracking & Updates #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - All-in-one team collaboration tool - Unified team communication hub Cons: - Overwhelming and inconsistent notifications - Recurring bugs disrupt workflows #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.9 rating - Alerts/Notifications: 4.8 rating - Calendar Management: 4.7 rating - Customizable Forms: 5.0 rating #### Lowest rated features - Activity Tracking: 4.0 rating - Third-Party Integrations: 4.7 rating - Time Tracking: 4.8 rating - Electronic Signature: 5.0 rating #### Feature-related review snippet Reviewer: Josh M. Reviewer details: Pharmaceuticals, 1-10 employees Published: January 2, 2026 > "great functionality for our small team, intuitive use overall and the kiosk option on our tablet made the transition really easy." ### Gallery tab Ease of use: 4.7 out of 5 (5,310 reviews) #### Related review snippet Reviewer: Julia C. Reviewer details: Warehousing, 11-50 employees Published: April 17, 2026 > "It offers a wide range of tools that help us manage scheduling, communication, and daily operations all in one place, which has been extremely helpful for our team. While we’re still learning all of its features and exploring everything it can do, the platform has already made a positive impact on how we stay organized." ### Integrations tab Connecteam connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/153140/Connecteam/#integrations) #### Most popular integrations - QuickBooks Online: 4.4 rating - ADP Workforce Now: 4.4 rating - Google Calendar: 4.4 rating - Gusto: 4.4 rating - Xero: 4.2 rating - Zapier: 4.0 rating #### Integrations-related review snippet Reviewer: Grace K. Reviewer details: Consumer Services, 1-10 employees Published: December 9, 2025 > "It was able to bridge a gap in our business that we had previously not been able to fill with other platforms." --- ## Motive Rating: 4.5 out of 5 (1,688 reviews) Profile: [Motive](https://www.capterra.com/p/138669/Motive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Automate complex operations for your dispatch to gain optimal performance. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Highly intuitive user interface Cons: - High and inflexible pricing structure - Restrictive and confusing contract terms #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.6 rating - Activity Dashboard: 4.7 rating - Dispatch Management: 4.3 rating - GPS: 4.1 rating #### Lowest rated features - Billing & Invoicing: 3.6 rating - Inventory Management: 3.7 rating - Route Optimization: 3.0 rating - Scheduling: 4.4 rating #### Feature-related review snippet Reviewer: John B. Reviewer details: Furniture, 11-50 employees Published: August 29, 2023 > "Implementing the system and very simple and very user friendly." ### Gallery tab Ease of use: 4.4 out of 5 (1,688 reviews) #### Related review snippet Reviewer: Kevin A. Reviewer details: Transportation/Trucking/Railroad, 501-1,000 employees Published: May 13, 2026 > "This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies." ### Integrations tab Motive connects with 76+ software tools. [See all integrations](https://www.capterra.com/p/138669/Motive/#integrations) #### Most popular integrations - Marketo Engage: 4.3 rating - AscendTMS: 4.9 rating - Fleetio: 5.0 rating - AUTOsist: 4.7 rating - DriveCam: 4.6 rating - Axis TMS: 4.5 rating #### Integrations-related review snippet Reviewer: Earl W. Reviewer details: Utilities, 51-200 employees Published: September 5, 2024 > "Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset." --- ## Jobber Rating: 4.6 out of 5 (1,480 reviews) Profile: [Jobber](https://www.capterra.com/p/127994/Jobber/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Join over 250K home service pros using Jobber. Organize your business, win more jobs, and get paid 4X faster. Get started today. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Integrated scheduling and billing tools - Centralized business organization Cons: - Frequent technical glitches - Limited and inflexible reporting #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Calendar Management: 4.6 rating - Mobile Access: 4.7 rating - Scheduling: 4.7 rating - Billing & Invoicing: 4.7 rating #### Lowest rated features - Service History: 3.4 rating - Activity Dashboard: 4.2 rating - Third-Party Integrations: 4.2 rating - Customizable Forms: 3.0 rating #### Feature-related review snippet Reviewer: Jaimy P. Reviewer details: Marketing and Advertising, 11-50 employees Published: April 23, 2026 > "Its very user friendly." ### Gallery tab Ease of use: 4.6 out of 5 (1,480 reviews) #### Related review snippet Reviewer: Lorin D. Reviewer details: Consumer Services, 1-10 employees Published: March 10, 2026 > "It helps manage scheduling, quotes, invoices, and client communication all in one place. As our company has grown and we’ve added employees and recurring routes, having a system like Jobber has made a big difference in keeping everything organized." ### Integrations tab Jobber connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/127994/Jobber/#integrations) #### Most popular integrations - PayPal: 4.6 rating - QuickBooks Online: 4.3 rating - Google Calendar: 4.0 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - Square Point of Sale: 4.6 rating #### Integrations-related review snippet Reviewer: Jeremiah K. Reviewer details: Facilities Services, 1-10 employees Published: April 24, 2026 > "I like how Jobber can integrate seamlessly with my bank and accounting software." --- ## Odoo Rating: 4.2 out of 5 (1,327 reviews) Profile: [Odoo ](https://www.capterra.com/p/135618/Odoo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Highly adaptable business solution - Customizable open-source platform Cons: - Frequent bugs and technical problems - Complex and costly payment processes #### Starting price Starting price: $31.10 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inventory Control: 5.0 rating - Inventory Management: 5.0 rating - Scheduling: 5.0 rating - Third-Party Integrations: 5.0 rating #### Lowest rated features - Billing & Invoicing: 4.0 rating - Mobile Access: 4.0 rating #### Feature-related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The modern interface makes navigation pleasant for my entire team." ### Gallery tab Ease of use: 4.0 out of 5 (1,327 reviews) #### Related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click." ### Integrations tab Odoo connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/135618/Odoo/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - PayPal: 4.3 rating - Instagram: 4.7 rating - Stripe: 4.3 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.3 rating #### Integrations-related review snippet Reviewer: Ryan P. Reviewer details: Design, 1-10 employees Published: March 2, 2026 > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (324) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Accounting Integration AI Copilot Billing & Invoicing Calendar Management Contract/License Management Customer Database Generative AI GPS Inventory Control Job Management [Mobile Access](https://www.capterra.com/service-dispatch-software/features/mobile-access/) Quotes/Estimates Real-Time Data Real-Time Updates Routing [Scheduling](https://www.capterra.com/service-dispatch-software/features/scheduling/) Self Service Portal Service History Technician Management Work Order Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Field Service Management Software](https://www.capterra.com/field-service-management-software/)[Transportation Dispatch Software](https://www.capterra.com/transportation-dispatch-software/)[Locksmith Software](https://www.capterra.com/locksmith-software/) I'm looking for Service Dispatch Software that is: [Free](https://www.capterra.com/service-dispatch-software/s/free/) Table of Contents - [The benefits of service dispatch software](#the-benefits-of-service-dispatch-software) - [Typical features of service dispatch software](#typical-features-of-service-dispatch-software) - [The cost of service dispatch software](#the-cost-of-service-dispatch-software) - [Considerations when purchasing service dispatch software](#considerations-when-purchasing-service-dispatch-software) - [Relevant service dispatch software trends](#relevant-service-dispatch-software-trends) ## The benefits of service dispatch software - **Saves time and effort:** Manually assigning work orders to field personnel is tedious. If the customer changes the request or a technician is absent, the entire schedule needs to be reshuffled, which is time-consuming. Service dispatch software automatically assigns/reassigns open work orders to available technicians, saving managers much time and effort. It matches work orders to the skills of technicians and ensures that all field personnel have optimal schedules. - **Offers better visibility:** Most managers face challenges in tracking the location of their field staff. They are unsure if technicians are en route, on the job, or have already completed the job. Service dispatch software tracks the real-time location of field personnel and sends a notification to managers whenever a service request is closed or if further action is needed. - **Ensures service flexibility:** Based on the level of urgency, some service requests need to be attended to quicker than others. When such requests are added to the job pool, service dispatch software automatically recognizes them and reassigns the schedules of technicians to ensure that urgent work orders are serviced on priority.  * * * ## Typical features of service dispatch software - **Dispatch management:** Automatically identifies and assigns technicians with the required skill set to open work orders. Offers Gantt charts, calendars, and maps to assist with the planning and dispatching of field service personnel. - **Scheduling:** Automatically creates and manages the schedule of multiple technicians. Notifies technicians of their next assignment or any change in their schedule. - **Work order management:** Records all details related to a work order, such as name of the assigned technician, details of the request, related photos or videos, and miscellaneous notes. Categorizes work orders as completed, in progress, or recurring to help track work status. - **Billing and invoicing:** Offers customizable templates that help create quotes and invoices. Integrates with accounting apps to reduce data entry efforts. - **Routing:** Provides traffic updates and navigation assistance to help technicians plan the shortest route to a service destination. It also offers custom route-building capabilities so that technicians can enter their preferred route manually. - **GPS tracking:** Monitors and tracks the location of technicians and provides real-time updates on their movement. Technicians can use this feature to identify the exact client location. - **Technician management:** Manages technicians’ rosters by assigning service requests to technicians with the right skill set. It also ensures that the schedule of each technician is optimally planned. * * * ## The cost of service dispatch software Most products in the market are priced on a per user, per month basis and can be divided into three tiers based on their starting price:  **Price ranges\*:** - $5 - $15 - $15 - $49 - $49+  _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on June 14, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of the pricing information gathered from vendor websites of sample products._  The above list summarizes pricing for the base plans of most cloud-based service dispatch software. On-premise software charges a higher one-time license price, which usually covers installation charges.  * * * ## Considerations when purchasing service dispatch software - **Deployment options:** Service dispatch software can be deployed on vendors’ cloud servers or users’ internal on-premise servers. Cloud-based applications have lower upfront costs, can be accessed from any internet-connected device, and offer ease of scalability, but user data is hosted on third-party servers. With on-premise applications, users have complete ownership of the software, can store their data locally, and even set up additional data controls or restrictions, but they have to make a higher upfront hardware investment. Depending on your business size and budget, evaluate the benefits and drawbacks of each option and shortlist one accordingly. - **Native mobile apps:** Service dispatch software with mobile accessibility allows field personnel to check work order details and customer service history, update the job status, view changes in their work schedule, and connect with the head office even when they are on the move. Ensure that the software you select offers native mobile apps compatible with various mobile operating systems: Android, iOS, and Windows. Also check if the apps allow technicians to access work order information, such as customer address and equipment model details, in the offline mode.  - **Industry-specific apps:** Many service dispatch software solutions offer features and templates tailored to specific industries, such as construction, manufacturing, or professional services. Decide whether you want a service dispatch solution that caters solely to your line of operation or one with more generic features. * * * ## Relevant service dispatch software trends - **Internet of things (IoT) increasing predictive maintenance functions:** With a rise in the number of connected IoT devices, predictive maintenance service functions are also expected to increase. Companies can regularly monitor data from connected devices and inform customers about equipment that is likely to fail and needs maintenance or servicing. - **Big data analytics offering customer insights:** Service organizations collect large volumes of customer data. Big data analytics can help convert this data into insights that improve customer experience. Service dispatch software with analytics capabilities can help businesses improve their operations by analyzing and accurately matching technician competencies and behavior with customer expectations. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s service dispatch software directory](https://www.capterra.com/service-dispatch-software/), sorted by number of reviews. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.   The following sources were used for this document: 1\. [Field Service Management (FSM) Market - Growth, Trends, and Forecasts (2020-2025)](https://www.mordorintelligence.com/industry-reports/field-service-management-market) (Date accessed: June 15, 2020) 2\. [7 Field Service Management Trends To Watch for in 2020](https://www.fieldcircle.com/field-service-management-trends-2020/) (Date accessed: June 15, 2020) 3\. [GetApp Service Dispatch Software Buyers Guide](https://www.getapp.com/operations-management-software/service-dispatch/#guide) (Date accessed: June 14, 2020)