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Twelverays

4.9 (60)
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IT & Software Development
9 reviewers
50%
PROJECT COST
Less than $1Kper project12 reviewers | 20%
RETAINER COST
$250 - $500per month10 reviewers | 17%
Patricia KennyOwner
Overall Rating
4.8
Communication
4.8
Responsiveness
4.8
Accuracy of Timeline
1.0
Expertise
4.8
Value for Money
4.8
Accuracy of Cost Estimates
1.0
It has been a strange saga dealing with this company. I was cold called from one of their salespeople, who asked me if I wanted to improve my website, make so much more money, etc. I told him that I had done some recent basic upgrades with my techie and my hosting provider but that I would be very interested in SEO work. He said he could sell me a great SEO package. Then this is what happened. 1. There was an immediate bait and switch. I wanted SEO and what I got was a technical health package. This was confirmed by the CTO  on or about 09/25/2024. 2. I did not agree with the terms of the contract that the salesman presented. I said it was too vague. The salesman said to ignore the jargon, that he "knew" what I wanted and he "promised" I would get what I wanted. 3. That did not happen. There were a number of back and forth emails and concerned telephone calls. 4. Again I was assured that all was well. 5. I mentioned offhand that I was going to go to another full service ad revenue company, because I was getting tired of handling my own adstack and wanted to devote my time to other aspects of my business. 6. The salesman represented that Twelverays was a full service ad revenue company -- much to my surprise. (It is not. That's a total falsehood.) 7. Again, another contract and more qualms on my part about the contract. 8. Then the salesman vanished. The work on the first contract had not been finished and the work on the second contract had not even been begun. 9. I got an email from the salesman, totally out of the blue, terminating the vendor/client relationship due to the fact that I was insufficiently appreciative of some worker there. I began writing furious letters to Twelverays to get my money back. I left phone messages which were never responded to. 10. Finally, somebody responded, but only when negative reviews were posted. My ad revenue contract money was immediately refunded. It was too much of a hot potato, I guess. I am still stunned that the salesman told that level of a whopper, that they were a full ad revenue agency, and had my techie open up ad accounts. 11. But they still do not want to refund my SEO contract money, even though I have it in writing from the CTO that the salesman "gaslighted us both." I agreed with him.  12. The CTO told me what package I should have been sold. I agreed with that, too. 13. I don't know why Twelverays either won't refund my money when they admit I was sold the wrong package. 14. Finally, and this is ugly, Twelverays insists that their jurisdiction clause, saying legal actions have to be in British Columbia, applies, even though there's evidence of fraud here, or at the very least a refusal to make things right after freely admitting that things went wrong and I was sold the wrong services. I find that attitude to be similar to what a lot of companies in China and India have. They are vendors who sell goods (clothing, decorations) that don't resemble the picture on the internet at all and are very shoddy, and when you go to return the product, they make you pay the shipping, which frequently can be as much or more than the product costs. So they're using the physical distance to abuse the customer and make life difficult for the customer. 15. I may fly up to Vancouver to challenge these peoples' dishonesty. It's not right to do business this way. Somebody has to stand up to these people.October 21, 2024

https://twelverays.agency

Burnaby, Canada

Founded 2017

11-50 Employees

Advertising, SEO, and digital marketing agency

Headquartered in Vancouver with offices in Toronto and San Diego, Twelverays is a digital agency that was founded in 2017 with a passion for innovation and creativity. They have a team of experts that are highly skilled in the areas of websites and mobile applications, web development, and design. It focuses on working with clients to create something extraordinary that is tailored to their needs. It specializes in the areas of digital marketing, SEO, SEM, lead generation, business intelligence, and marketing services.

Expertise

Services Offered
Advertising|Branding|Content Marketing|Creative|Custom Software Development|Digital Marketing|Email Marketing|Full Service Digital|Graphic Design|Logo Design|PPC|SEO|Small Business Consulting|Social Media Marketing|User Experience Design|Web Design|Web Development
Industries Served
Retail, Consumer Goods & Services | Government | Health & Medicine | Public, Non Profit & Religious Organizations | IT & Software Development | Professional Services

Costs

Project CostProjects Starting at:
$1K each
17 reviewers reported project cost for this provider
Less than $1K
20%
$1K - $2.5K
7%
$2.5K - $5K
$5K - $10K
$10K+
2%
No cost reported
72%
Retainer CostRetainers Starting at:
$500 monthly
17 reviewers reported retainer cost for this provider
$250 - $500
17%
$500 - $1K
8%
$1K - $2K
3%
$2K - $5K
$5K+
No cost reported
72%

Twelverays Reviews

Overall Rating

4.8

60 Reviews

Expertise
4.8
Value for Money
4.8
Accuracy of Cost Estimates
1.0
Communication
4.8
Responsiveness
4.8
Accuracy of Timeline
1.0

Pros:

  • Their salesman was very charming. It's a shame that everything he said was false and I got zero value for my money because I was sold the wrong thing.

Cons:

  • They need to be responsible. If a wrong package is sold, they need to either redo the work with the right package or they need to refund the money. Period.

60 reviews

Recommended
Patricia Kenny
Owner
Political Organization, Unspecified
Overall Rating
1.0
Likelihood to Recommend
1/10
Pros:
Their salesman was very charming. It's a shame that everything he said was false and I got zero value for my money because I was sold the wrong thing.
Cons:
They need to be responsible. If a wrong package is sold, they need to either redo the work with the right package or they need to refund the money. Period.
Reviewer Source
Source: UpCity
October 21, 2024
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $500-$1,000 monthly
Overall Experience: It has been a strange saga dealing with this company. I was cold called from one of their salespeople, who asked me if I wanted to improve my website, make so much more money, etc. I told him that I had done some recent basic upgrades with my techie and my hosting provider but that I would be very interested in SEO work. He said he could sell me a great SEO package. Then this is what happened. 1. There was an immediate bait and switch. I wanted SEO and what I got was a technical health package. This was confirmed by the CTO  on or about 09/25/2024. 2. I did not agree with the terms of the contract that the salesman presented. I said it was too vague. The salesman said to ignore the jargon, that he "knew" what I wanted and he "promised" I would get what I wanted. 3. That did not happen. There were a number of back and forth emails and concerned telephone calls. 4. Again I was assured that all was well. 5. I mentioned offhand that I was going to go to another full service ad revenue company, because I was getting tired of handling my own adstack and wanted to devote my time to other aspects of my business. 6. The salesman represented that Twelverays was a full service ad revenue company -- much to my surprise. (It is not. That's a total falsehood.) 7. Again, another contract and more qualms on my part about the contract. 8. Then the salesman vanished. The work on the first contract had not been finished and the work on the second contract had not even been begun. 9. I got an email from the salesman, totally out of the blue, terminating the vendor/client relationship due to the fact that I was insufficiently appreciative of some worker there. I began writing furious letters to Twelverays to get my money back. I left phone messages which were never responded to. 10. Finally, somebody responded, but only when negative reviews were posted. My ad revenue contract money was immediately refunded. It was too much of a hot potato, I guess. I am still stunned that the salesman told that level of a whopper, that they were a full ad revenue agency, and had my techie open up ad accounts. 11. But they still do not want to refund my SEO contract money, even though I have it in writing from the CTO that the salesman "gaslighted us both." I agreed with him.  12. The CTO told me what package I should have been sold. I agreed with that, too. 13. I don't know why Twelverays either won't refund my money when they admit I was sold the wrong package. 14. Finally, and this is ugly, Twelverays insists that their jurisdiction clause, saying legal actions have to be in British Columbia, applies, even though there's evidence of fraud here, or at the very least a refusal to make things right after freely admitting that things went wrong and I was sold the wrong services. I find that attitude to be similar to what a lot of companies in China and India have. They are vendors who sell goods (clothing, decorations) that don't resemble the picture on the internet at all and are very shoddy, and when you go to return the product, they make you pay the shipping, which frequently can be as much or more than the product costs. So they're using the physical distance to abuse the customer and make life difficult for the customer. 15. I may fly up to Vancouver to challenge these peoples' dishonesty. It's not right to do business this way. Somebody has to stand up to these people.
Other Contributing Factors: Specific Service Offering
Verified Reviewer
DoraSpectacular
Entertainment, 51-200 employees
Overall Rating
1.0
Reviewer Source
Source: UpCity
April 21, 2023
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $1,000-$2,000 monthly
Overall Experience: I began working with Twelverays with high expectations, and they appeared to be professional and internationally based, too. However, things took a downward turn. They charge $250 to on-board with their contractors- however, all the contractors regularly turn over at least once a month. I faced some obstacles in my business and marketing efforts for several months, and the main partner actually responded with what appeared to be verbal a----. I tried contacting another office in the US for help, but the links on their website to the other cities don't navigate. They also promised to give me an accounting of hours used for the slow months, but even after many months, I never received them. They provided incredibly misleading documentation to a third party when I requested help. My hope is that Twelverays would work on full disclosure and transparency issues as well as stick to the commitments they make to their clients.
Other Contributing Factors: Reputation
Connie Castillo
President
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: $1,000 - $2,499
Retainer: $1,000-$2,000 monthly
Overall Experience: In today's fast-paced digital world, having a solid social media presence is essential for any business. That's why I chose Twelverays to manage my company's social media marketing efforts, and I have been amazed by their expertise and results-driven approach. Twelverays' team of social media specialists worked closely with me to develop a customized strategy that aligned with my brand's values and target audience. They consistently delivered high-quality content, engaged with my followers, and analyzed data to refine their approach, significantly increasing brand awareness, website traffic, and customer engagement. Their creativity, professionalism, and dedication to staying up to date with the latest social media trends have made Twelverays an invaluable partner in my online marketing journey. I highly recommend Twelverays to businesses looking to enhance their social media presence and achieve tangible results.
Other Contributing Factors: Technical Expertise
Carla Simmons
Founder
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: As a startup founder, I needed a website that would showcase my products and services and create a lasting impression on potential customers. Twelverays exceeded my expectations in every aspect of web development. Their team of skilled developers and designers worked closely with me to create a visually stunning and highly functional website aligned with my brand's vision. Twelverays' commitment to using the latest web technologies and best practices ensured that my website was fast, responsive, and user-friendly across all devices. Their ongoing support and maintenance services have been invaluable in keeping my website up-to-date and secure. I must recommend Twelverays more to anyone looking for top-notch web development services that drive results and create a lasting impact
Other Contributing Factors: Technical Expertise
Ada Hudson
Owner
Education Management, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: If you're looking for an SEO agency that truly understands the intricacies of search engine optimization and delivers results, look no further than Twelverays. Their team of seasoned professionals deeply understands the ever-changing SEO landscape and is committed to staying ahead of the curve. Twelverays improved my website's overall performance and provided valuable insights into my target audience and industry. With their help, my website now ranks on the first page of Google for several highly competitive keywords. Their transparent and personalized approach to SEO has genuinely set them apart from the competition. I highly recommend Twelverays to businesses looking to improve their online presence and generate more leads.
Other Contributing Factors: Cost, Technical Expertise
Christy Johnson
Business Owner
Construction, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: As a small business owner, I needed help finding a reliable and efficient SEO company to help improve my online presence. That's when I stumbled upon Twelverays, and I must say, their services have been nothing short of outstanding. Not only did they develop a comprehensive SEO strategy tailored to my business, but they also made sure to keep me in the loop every step of the way. Their experts worked relentlessly on keyword research, on-page optimization, and backlink building. The result? A significant improvement in search engine rankings and a surge in organic traffic. I am grateful to Twelverays for helping me achieve my business goals, and I can't recommend them enough to anyone looking for effective SEO solutions.
Other Contributing Factors: Reputation, Technical Expertise
Ronnie Martin
Manager
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: Our business expanded, and providing personalized customer experiences became essential. We chose Microsoft Dynamics 365 CRM and partnered with Twelverays for integration and customization. Their team ensured a smooth transition, tailoring the system to our needs. Their expertise enabled us to manage customer data, track leads, and boost satisfaction. Twelverays has been a game-changer, and their outstanding service makes them invaluable partners. I highly recommend them for organizations seeking to enhance customer relationship management with Dynamics 365 CRM.
Other Contributing Factors: Technical Expertise
Darlene Neal
Entrepreneur
Consumer Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: $1,000 - $2,499
Retainer: Less than $500 monthly
Overall Experience: Being an online entrepreneur seeking effective SEO strategies, I discovered Twelverays. Their innovative, data-driven approach has significantly improved my online presence. By understanding my target audience and industry, their customized SEO plan increased my website's search rankings, visibility, and sales. Twelverays is my go-to SEO agency, providing exceptional value. Give them a try to elevate your business to new heights.
Other Contributing Factors: Reputation, Technical Expertise
Stephen Hanson
CEO
Information Technology and Services, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: Twelverays' creative design services have been exceptionally beneficial for me when it comes to crafting a solid brand identity. Their team is filled with professionals who have provided great design work that I know resonates well with our intended audience. From logos and brand materials to marketing collateral and website designs, Twelverays has always delivered great, top-quality work consistently.
Other Contributing Factors: Cost, Reputation, Technical Expertise, Variety Of Services Offered
Jacqueline Tucker
Marketing Coordinator
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: Twelverays offered our business exceptional creative design services. Their team of professionals created breathtaking designs that resonated with our desired audience. They were reliable and consistent in delivering output that surpassed our expectations - from logo/branding materials to marketing collateral and website design. Our experience has been a pleasure, and we've received stunning results!
Other Contributing Factors: Technical Expertise
Carla Hall
Project Manager
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: Twelverays has been a game-changer for my business' Google Ads campaigns, expertly handling keyword research, bidding, and ad optimization. With their data-driven approach, I've experienced improved click-through rates and reduced costs. I highly recommend Twelverays for businesses seeking better online advertising performance and ROI.
Other Contributing Factors: Technical Expertise
Gretchen Warren
Marketing Assistant
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: Twelverays successfully implemented and customized Microsoft Dynamics 365 CRM for our growing business. Their personalized approach, training, and support improved customer engagement and increased sales. Twelverays' dedication and expertise make them an ideal partner for organizations leveraging Dynamics 365 CRM.
Other Contributing Factors: Technical Expertise
Peter Lucas
Digital Marketer
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: We have been highly impressed with the marketing consulting services provided by Twelverays. Their team of experts has a deep understanding and was able to provide valuable insights. They have helped us develop and implement a comprehensive marketing strategy that has increased brand awareness and sales. Thanks!
Other Contributing Factors: Technical Expertise
Maria Banks
Digital Marketer
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: We have been delighted with the marketing consulting services provided by Twelverays. Their team of experts has helped us develop a comprehensive marketing strategy that has increased brand awareness and sales. I'm just happy to see how incredibly fast my business is growing. Thanks!
Other Contributing Factors: Cost, Reputation, Technical Expertise
Margie Rogers
Assistant manager
Industrial Automation, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 18, 2022
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: Henry is very professional and goes out of his way to explain and help clients. That is what he has done for me. I have asked for information and I have received not just what I asked for but lots of helpful information. He holds a very friendly atmosphere. We are very pleased to have him.
Other Contributing Factors: Cost, Variety Of Services Offered, Technical Expertise, Reputation

Media

Locations

Headquarters:
Burnaby, Canada
Other Locations (1)
  • Toronto