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F12.net

4.4 (25)
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Public, Non Profit & Religious Organizations
6 reviewers
32%
PROJECT COST
$10K+per project4 reviewers | 16%
RETAINER COST
$2K - $5Kper month4 reviewers | 16%
Brad Lyon avatar
Brad LyonSenior Manager, Communications
Overall Rating
4.5
Communication
4.7
Responsiveness
4.7
Accuracy of Timeline
Not rated
Expertise
4.6
Value for Money
4.5
Accuracy of Cost Estimates
Not rated
Hockey Alberta is into its fifth year with F12 as our IT Support partner. During our time working with F12, we have transformed how we utilize technology, and our business processes involving technology. Starting with computers, we made the switch from owning our devices to utilizing F12's leasing program. F12's service program where they replace a computer that is not working properly (and the troubleshoot it on their time) has proved immensely valuable in ensuring that our staff members have working devices and can do their jobs - and this even includes when an issue arises for staff in more distant areas of our province. A key part of our partnership was the need for our organization to better utilize cloud storage options, but to merge those requirements with the need to have some on-premises server presence. We had a number of previous storage solutions that needed to be dealt with, and F12 created a solution that worked for us both at our Red Deer office, and for staff based in other locations. And then, when we outgrew the original solution, we worked together to figure out a new solution. All of this meant that when the COVID-19 pandemic hit in March 2020, and we made the immediate transition to working remotely, Hockey Alberta had pretty much everything in place to make that a seamless transition. We needed to get a couple of VPN connections installed, but our business operations were able to carry on largely uninterrupted. As always, when technology is involved, issues arise - but when that happens, we are able to figure out a solution that works for the unique structure of our organization. And, the support desk has not blocked my incoming emails or phone calls, so that's always a good sign!!June 24, 2021

https://f12.net

Edmonton, Canada

Founded 1996

101-250 Employees

Managed IT, cybersecurity, and IaaS services provider

F12.net is a managed IT services company that offers Infrastructure-as-a-service, vulnerability management, disaster recovery, cloud migration strategy, managed detection and response, cybersecurity, data center, identity and access management, security awareness training, and penetration testing, among other services. Based in Canada, the IT services firm caters to businesses in various sectors such as dental, energy, construction, transportation, manufacturing, automotive, private equity, law, accounting, and more.

Expertise

Services Offered
Cloud Consulting|Cybersecurity|IaaS|IT Services|Managed Service Providers
Industries Served
Finance & Accounting | Construction | Education & Learning | Hospitality, Dining, Event & Travel | Legal | Public, Non Profit & Religious Organizations

Costs

Project CostProjects Starting at:
$5K each
9 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
8%
$2.5K - $5K
4%
$5K - $10K
8%
$10K+
16%
No cost reported
64%
Retainer CostRetainers Starting at:
$2K monthly
12 reviewers reported retainer cost for this provider
$250 - $500
4%
$500 - $1K
$1K - $2K
12%
$2K - $5K
16%
$5K+
16%
No cost reported
52%

F12.net Reviews

Overall Rating

4.5

25 Reviews

Expertise
4.6
Value for Money
4.5
Accuracy of Cost Estimates
Not rated
Communication
4.7
Responsiveness
4.7
Accuracy of Timeline
Not rated

25 reviews

Recommended
Brad Lyon avatar
Brad Lyon
Senior Manager, Communications
Sports, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 24, 2021
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Hockey Alberta is into its fifth year with F12 as our IT Support partner. During our time working with F12, we have transformed how we utilize technology, and our business processes involving technology. Starting with computers, we made the switch from owning our devices to utilizing F12's leasing program. F12's service program where they replace a computer that is not working properly (and the troubleshoot it on their time) has proved immensely valuable in ensuring that our staff members have working devices and can do their jobs - and this even includes when an issue arises for staff in more distant areas of our province. A key part of our partnership was the need for our organization to better utilize cloud storage options, but to merge those requirements with the need to have some on-premises server presence. We had a number of previous storage solutions that needed to be dealt with, and F12 created a solution that worked for us both at our Red Deer office, and for staff based in other locations. And then, when we outgrew the original solution, we worked together to figure out a new solution. All of this meant that when the COVID-19 pandemic hit in March 2020, and we made the immediate transition to working remotely, Hockey Alberta had pretty much everything in place to make that a seamless transition. We needed to get a couple of VPN connections installed, but our business operations were able to carry on largely uninterrupted. As always, when technology is involved, issues arise - but when that happens, we are able to figure out a solution that works for the unique structure of our organization. And, the support desk has not blocked my incoming emails or phone calls, so that's always a good sign!!
Other Contributing Factors: Location, Reputation, Cost, Technical Expertise, Specific Service Offering, Variety Of Services Offered, Portfolio
Verified Reviewer
Owner
Hospital & Health Care, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
June 7, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: Our company has utilized the services of F12 for over 5 years. I am always satisfied with our system's security and set-up in terms of relying on privacy and confidentiality. They have a good awareness of any concerns for breeches or areas in our system that are not secure and offer solutions. I feel that there is a good effort made to understanding our company's needs and effort is made to connect and keep a good working relationship. Once your system is set up, you create tickets with a pod assigned to your type of industry. Technicians are assigned the task to work on your ticket and if further info is required follow-up is completed via email or phone call. If emergency care is needed, they do their best to assist as quickly as possible. The only suggestion for improvement is the triage of explaining an issue to the call center attendant who then transfers the calls to a technician. When needing help on a time sensitive manner, this part is frustrating. Waiting for a call back is also something that sometimes can be frustrating however during this past year, we understand work set-up has not been ideal and they do try to fix anything as best they can.
Other Contributing Factors: Specific Service Offering, Variety Of Services Offered, Technical Expertise
Jan Burwell avatar
Jan Burwell
Senior Strategy Consultant
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 25, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: Less than $500 monthly
Overall Experience: We were extremely pleased with our 18 month relationship with F12.net as a supplier. We are a consultancy specializing in family enterprise, and were looking for a Canadian data center to host our Canadian family offices for a private web portal service we provided with a US vendor. Hosting outside of the US was -and is - very important to our international and Canadian clients. F12 was willing to take a risk with us and customized service pricing for us. Their technical team was experiences, professional, and very genial to work with. Finley & Associates recommends F12.net highly.
Other Contributing Factors: Location, Reputation, Specific Service Offering
Melissa Lirondelle
Operations Manager
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 28, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: $1,000-$2,000 monthly
Overall Experience: We are in the 2nd year of a 3 year contract. We previously had a 5 year contract with F12. During that time we have gone from an RDP environment with an on premise server to a hosted RDP environment. We have done migrations, conversions, implementations, etc. . We are usually 100% happy with the service, attention and work product we receive from F12. There have been some growing pains as F12 grows, acquires new client and new companies, but we have been happy to be patient with those growing pains. We have had recent experiences with the help desk in the past few months that are less than their usual level of support. I have communicated those concerns with D.K.. I hope as F12 grows more in the future, we maintain the level of customer services, interest, awareness that our current account manager gives us. I know as companies grow, it is harder to scale up the level of attention received by customers when the company was smaller, however, that level of service is a bar F12 set early on and is one we depend on.
Other Contributing Factors: Location, Reputation, Technical Expertise, Specific Service Offering
Howie Mendoza avatar
Howie Mendoza
IT MANAGER
Industrial Automation, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 7, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: $5,000+ monthly
Overall Experience: This company has proven processes to ensure a stable cloud environment for their clients. Staff is knowledgeable and has good followup on open tickets. They have tier-2 network operation specialists ready to jump in to solve more difficult problems. I have worked with them for a number of years and see them as a reliable partner.
Other Contributing Factors: Reputation, Cost, Location, Variety Of Services Offered, Technical Expertise, Portfolio
Jessica Denholm
Vice President
Non-Profit Organization Management, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 24, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: $5,000+ monthly
Overall Experience: We have engaged F12 as our managed IT service provider for 5 years. It has been one of the best and smartest investments we have made - and as a NFP, quality and peace of mind for value, is critical. They have provided 'soup to nuts' when it comes to the support they've provided us in the technology realm - assisting us with our strategic planning and needs, contributing to development of our organizational policy and procedures, training, ordering, help desk, and the list goes on. They have been a true partner in the successful functioning of our organization. I have always felt like they have our back.
Other Contributing Factors: Variety Of Services Offered, Location, Cost, Technical Expertise, Reputation
Lindsey Scott
Office Manager
Oil & Energy, 51-200 employees
Overall Rating
3.0
Reviewer Source
Source: UpCity
June 28, 2021
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: Confidential
Overall Experience: Overall I would say that we are generally satisfied with our service with F12. There are certain tickets that are opened and dealt with efficiently and thoroughly. However, there are also several occasions where we have opened tickets that have not been dealt with in a timely manner or that are not resolved in a manner that is acceptable to our business operations.
Other Contributing Factors: Technical Expertise, Cost, Variety Of Services Offered
Deborah Tovell avatar
Deborah Tovell
Owner
Accounting, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
June 29, 2021
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Have always received great support and service. Always friendly, helpful and wanting to assist. I believe some areas could be tracked to increase efficiency in service requests.
Other Contributing Factors: Reputation, Technical Expertise, Specific Service Offering, Variety Of Services Offered
Darlene Ott avatar
Darlene Ott
Director of Information Technology
Non-Profit Organization Management, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 28, 2021
Frequency: Single Project
Cost Per Project: $1,000 - $2,499
Overall Experience: Very good experience. Timely and good follow up.
Murray Soroka
CEO
Non-Profit Organization Management, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 10, 2021
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $1,000-$2,000 monthly
Overall Experience: Professional, authentic and personable is how I would describe our work with F12. Every interaction becomes actionable immediately, there are no gaps in communication or skill level. F12 is a absolute pleasure to work with
Other Contributing Factors: Technical Expertise, Location
Stephen Peel avatar
Stephen Peel
General manager
Industrial Automation, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
May 25, 2021
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: F12 has the necessary expertise on staff to tackle all of our IT needs, the staff are knowledgable, polite and get the job done.
Other Contributing Factors: Variety Of Services Offered, Cost, Reputation, Technical Expertise
Jeffre Freedman
VP Marketing
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 24, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: $2,000-$5,000 monthly
Overall Experience: I have been working with F12 for a number of years and they have been extremely helpful in managing my company's IT requirements.
Other Contributing Factors: Technical Expertise, Variety Of Services Offered, Cost
James Blair
Director of Finance
Non-Profit Organization Management, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
June 21, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: Typically prompt replies / service from knowledgeable techs.
Other Contributing Factors: Technical Expertise
John Bell
Owner
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 21, 2021
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $1,000-$2,000 monthly
Overall Experience: We have a good repour, with the staff, very professional and Polite.
Other Contributing Factors: Reputation
Chris Hall
Engineering Manager
Industrial Automation, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
June 21, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: Very professional organization with very timely & effective support in an emergency.
Other Contributing Factors: Technical Expertise, Location, Specific Service Offering, Reputation

Locations

Headquarters:
Edmonton, Canada
Other Locations (3)
  • Calgary
  • Markham
  • Surrey