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QCSS

4.7 (15)
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Finance & Accounting
2 reviewers
17%
PROJECT COST
$5K - $10Kper project4 reviewers | 27%
RETAINER COST
$2K - $5Kper month3 reviewers | 20%
Paul Rosenberg, M.D. avatar
Paul Rosenberg, M.D.CEO, Medical Director
Overall Rating
4.8
Communication
4.8
Responsiveness
5.0
Accuracy of Timeline
Not rated
Expertise
4.8
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
I have been in practice for almost 30 years and have used QCSS for the past 15 years. They are extraordinarily professional and I have never missed an important call. Their customer service is excellent and I highly recommend them!July 10, 2023

https://qcssinc.com

Deer Park, IL

Founded 1991

101-250 Employees

Outsourced inbound and outbound call center services

QCSS is a multi-channel call center service specialized in qualifying inbound and outbound leads across their four Midwest US centers of operations. QCSS is an operation where staff are US based. PCI-compliant, WBENC & WOSBC certified, QCSS mission is to provide meaningful human interactions using communication and innovation as tools for creating powerful customer experiences. Founded in 1991, QCSS serves a number of industries, primarily concentrated in medical, automotive, manufacturing, and financial sectors. In addition to inbound and outbound call center support, they also offers handwritten direct mail and nonprofit fundraising services.

Expertise

Services Offered
Appointment Setting|Call Centers|Inbound Voice Services|Lead Generation|Outbound Voice Services
Industries Served
Transportation | Construction | Retail, Consumer Goods & Services | Hospitality, Dining, Event & Travel | Public, Non Profit & Religious Organizations | IT & Software Development

Costs

Project CostProjects Starting at:
$5K each
7 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
13%
$2.5K - $5K
$5K - $10K
27%
$10K+
7%
No cost reported
53%
Retainer CostRetainers Starting at:
$1.5K monthly
6 reviewers reported retainer cost for this provider
$250 - $500
$500 - $1K
13%
$1K - $2K
7%
$2K - $5K
20%
$5K+
No cost reported
60%

QCSS Reviews

Overall Rating

4.8

15 Reviews

Expertise
4.8
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
Communication
4.8
Responsiveness
5.0
Accuracy of Timeline
Not rated

15 reviews

Recommended
Paul Rosenberg, M.D. avatar
Paul Rosenberg, M.D.
CEO, Medical Director
Hospital & Health Care, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 10, 2023
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $500-$1,000 monthly
Overall Experience: I have been in practice for almost 30 years and have used QCSS for the past 15 years. They are extraordinarily professional and I have never missed an important call. Their customer service is excellent and I highly recommend them!
Other Contributing Factors: Reputation, Specific Service Offering, Technical Expertise
Sue Harrawood avatar
Sue Harrawood
President
Consumer Services, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 18, 2022
Frequency: Single Project
Cost Per Project: $1,000 - $2,499
Overall Experience: The QCSS is tops in service, knowledge and staff. They are consistently rated in excellence for a reason. Highly recommend QCSS to businesses and organizations who desire only the best.
Other Contributing Factors: Reputation
Mark Dekhtyar, C.P.A. avatar
Mark Dekhtyar, C.P.A.
Senior Manager
Accounting, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
April 13, 2022
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: Confidential
Overall Experience: Working with Cathy and the team has been instrumental to my small business. Thanks to QCSS, we never miss a lead!
Other Contributing Factors: Technical Expertise, Variety Of Services Offered, Cost, Reputation
Jeff J Hunter avatar
Jeff J Hunter
President
Marketing and Advertising, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
January 4, 2022
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $2,000-$5,000 monthly
Overall Experience: I've been working with QCSS for over 5 years and they have provided incredible value, and results. Friendly people and they're able to understand our market.
Other Contributing Factors: Industry Focus, Reputation, Technical Expertise, Specific Service Offering, Cost
PH
Marketing Director
Information Technology and Services, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
February 9, 2022
Frequency: Single Project
Cost Per Project: Confidential
Retainer: $2,000-$5,000 monthly
Overall Experience: We worked with the QCSS team for nearly two years with a full telemarketing campaign. The project manager and the callers took the time to have numerous meetings before making a single call: learn our business and our customers' personas. Follow-up reporting for leads and activities was automated so we could track progress and tweak messages, calling times, and contacts. Would highly recommend if you are looking for an outbound appointment-setting calling campaign.
Other Contributing Factors: Reputation, Cost, Specific Service Offering
ROBERT LAMBERT avatar
ROBERT LAMBERT
Founding Partner
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 9, 2022
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Over the years we've been associated with QCSS they have consistently performed with excellence.
Other Contributing Factors: Variety Of Services Offered, Reputation
Donna Daniel
Sales and marketing
Automotive, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 25, 2022
Frequency: Single Project
Cost Per Project: $5,000 - $9,999
Retainer: $1,000-$2,000 monthly
Overall Experience: If you are looking for a company to promote and grow your sales, QCSS is the company to go with!!
Other Contributing Factors: Technical Expertise, Variety Of Services Offered, Reputation, Specific Service Offering
Verified Reviewer
Development and Marketing Director
Non-Profit Organization Management, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
February 6, 2023
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $500-$1,000 monthly
Overall Experience: They support the mission of our organization with professional services at a good price.
Other Contributing Factors: Reputation, Cost, Portfolio
Verified Reviewer
CFO
Sports, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 4, 2022
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: We have been very pleased with our ongoing partnership with QCSS. The communication and responsiveness is appreciated, even with various reps we have worked with over time. The most valuable part of this partnership is the open and trustworthy relationship I know we can count on from the top down at QCSS. Thank you!
Other Contributing Factors: Reputation
Verified Reviewer
Program Manager
Non-Profit Organization Management, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
April 1, 2022
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: With an entirely new team there were some natural hurdles but the team at QSCC were patient and worked with us every step of the way.
Pamela Wilkiel
Retired
501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 29, 2022
Cost Per Project: Unspecified
Overall Experience: Qcss has been in been in business for many years and has provided outstanding services for many clients. I have been associated with this company and its leadership for many years. If your in need of a dedicated and quality team of people I would recommend you call QCSS.
Other Contributing Factors: Variety Of Services Offered, Reputation
Jessica Yarbrough
CEO
Education Management, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
February 2, 2022
Frequency: Ongoing Service
Cost Per Project: Unspecified
Overall Experience: What can I say? The entire experience with QCSS has been amazing from their professional staff to their systems to the results they get their clients. If you are looking for support with all things inbound or outbound, QCSS is the best choice.
Verified Reviewer
Associate Membership Manager
Entertainment, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
March 15, 2022
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: QCSS communicates well with their daily tracking of our telemarking needs; and proactive of how they can communicate to our different audience groups and/or campaign(s)
Other Contributing Factors: Variety Of Services Offered
Geoffry
CS Manager
Accounting, 501-1000 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
April 1, 2022
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Currently the team takes messages and pass those along for servicing. We have maintained a good working relationship
Other Contributing Factors: Location
William Murray
President
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
January 22, 2022
Cost Per Project: Unspecified
Overall Experience: QCSS treats our customers the way we want them treated.

Media

Locations

Headquarters:
Deer Park, IL