Optimum Consultancy Services Reviews, Details & More 2024

Anna Frye

Manager, Project Management and Governance

Information Technology and Services, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

The team at Optimum is highly professional, responsive, and accommodating. I love that they treat every client as an individual and cater their engagements based on need. Definitely not a one size fits all operation.

Cons:

Honestly, not much to mention here. I wish Optimum was more flexible with engagement types and pricing. Sometimes we just need general consulting that is not project based and this can be challenging to negotiate within their engagement models (even though they did most times!).

Reviewer Source

Source: UpCity

March 8, 2024

Frequency: Ongoing Service

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: I am thrilled to write this 5-star review for Optimum! They have truly impressed us with their exceptional work and expertise in streamlining our project management and reporting in Smartsheet and PowerBI. From the moment we engaged with Optimum Consultancy Services, they demonstrated a high level of professionalism and commitment to delivering outstanding results. Chris, our main point of contact, has been an absolute delight to work with. His communication skills and attention to detail made the entire process smooth and efficient. He took the time to understand our specific needs and provided tailored solutions that exceeded our expectations. Not only did Chris excel in his role, but we also had the pleasure of working with Aaron and Jason from the Optimum team. Their contributions and expertise added immense value to our project. They were proactive, reliable, and always went the extra mile to ensure our satisfaction. Optimum not only helped us streamline our project management and reporting tooling, but they also provided valuable insights and recommendations that improved our overall workflow. Their in-depth knowledge and experience in this field were evident throughout the entire engagement. We had a great experience working with Optimum, and we highly recommend their services to anyone seeking professional guidance and support in optimizing their project management processes. Their team's expertise, exceptional customer service, and commitment to delivering outstanding results truly set them apart. Thank you, Optimum, for your excellent work! We look forward to working with you again in the future.

Other Contributing Factors: Cost, Specific Service Offering

Verified Reviewer

Executive Director of Communications

Education Management, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

Britney was very understanding of our needs and flexible in her teaching to streamline information that most associated with how we envisioned using the product.

Cons:

It is hard to think of negative feedback. We did have some additional hours of training available. It would have perhaps been nice to receive suggestions for how we might use those once the team felt comfortable with the platform.

Reviewer Source

Source: UpCity

June 21, 2024

Frequency: Single Project

Cost Per Project: $10,000 - $24,999

Retainer: Confidential

Overall Experience: Britney Zientara with Optimum was essential in helping us onboard Clickup as a project management tool for achieving our strategic communications goals. Communications is so unlike many other departments in our field because we are regularly working on many short-term deadlines that require more fast-paced turn times and review processes. Clickup has allowed us to streamline these processes by quickly providing precise feedback and approvals while also building in a level of accountability and general awareness of projects and deadlines that is not possible through email, shoulder taps, and the many other ways project requests can be informally raised in the workspace. The mobile app is also a huge plus in making the platform accessible while we’re on the go. I cannot overstate the time and energy conserved and the efficiency created by our use of Clickup. This impact would not have been possible without the valuable training provided by Britney to ensure we understood the platform.

Other Contributing Factors: Cost, Reputation

Peter Nawrocki

Project Manager

Marketing and Advertising, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

- Expert knowledge in PM system implementation. - Strong adherence to industry best practices. - Excellent communication and customer support. - Tailored solutions to fit specific project needs. - Significant improvement in operational efficiency post-implementation. - Professional and dedicated team.

Cons:

only minor issues - Time required for full implementation and integration. - Dependence on external support for major system updates.

Reviewer Source

Source: UpCity

December 18, 2023

Frequency: Single Project

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: We recently had the pleasure of collaborating with Optimum on the implementation and consultation of our department's PM system, based on Smartsheet. I want to publicly acknowledge the invaluable role Optimum played in this project. Their deep industry knowledge and adherence to best practices not only streamlined our processes but also ensured the project's successful delivery. Their team demonstrated exceptional expertise and provided tailored solutions that perfectly met our unique needs. The smooth integration of the PM system has significantly enhanced our operational efficiency. Working with Optimum has been a highly positive experience, and I highly recommend their services to anyone seeking professional and effective PM system implementation. A big thank you to the entire Optimum team for their outstanding support and dedication!

Other Contributing Factors: Cost, Industry Focus, Portfolio, Reputation, Specific Service Offering, Technical Expertise

Nicholas F. Guinn, PMP, ACSM, CAL, MLC, CSPO

Director, Enterprise Program Management Office

Insurance, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 80%
8/10

Pros:

Effective help from a skilled team. To make the most of Smartsheet requires a skilled team to help put the right sheets and automations in place.

Cons:

In instances where consulting services are paid for by a block of hours, it would be great to have a shared Smartsheet or other tool that can be easily referenced by both the consultant as well as the client (us) when we are trying to determine how much time we have left on account.

Reviewer Source

Source: UpCity

January 3, 2024

Frequency: Ongoing Service

Cost Per Project: $25,000 - $49,999

Retainer: $500-$1,000 monthly

Overall Experience: Optimum has been a great partner for our implementation of Smartsheet as our organizations PPM. In particular, their Senior Developer Britney Zientara has been the absolute best to work with on our initial implementation back in July of 2022 and on further enhancements we have implemented since then.

Other Contributing Factors: Specific Service Offering, Technical Expertise

Sydney Richardson

Traffic Coordinator

Government Administration, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

The customer service and knowledge of our PM Software.

Cons:

If there were any issues, Britney resolved them quickly.

Reviewer Source

Source: UpCity

April 3, 2024

Frequency: Single Project

Cost Per Project: $25,000 - $49,999

Retainer: $500-$1,000 monthly

Overall Experience: Britney was professional, knowledgeable, patient and great to work with! This experience has been seamless because of all the work she put into it and making sure we felt comfortable with our product.

Other Contributing Factors: Cost, Specific Service Offering

Elvina Baxter, CSPM

Program Manager

Construction, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

The pro was the ability to find a solution to a very difficult problem. Optimum made my vision happen!

Cons:

I can't think of any CON, to be honest.

Reviewer Source

Source: UpCity

January 12, 2024

Frequency: Single Project

Cost Per Project: $25,000 - $49,999

Retainer: Confidential

Overall Experience: Great collaboration to achieve the solution for which we were looking.

Other Contributing Factors: Specific Service Offering

Lisa Flores

Sr. Director of Information Technology

Hospital & Health Care, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

They took the time to really understand my requirements and were flexible in developing a pricing structure that worked for me

Cons:

Nothing I can think of at this time. They are doing a great job.

Reviewer Source

Source: UpCity

December 18, 2023

Frequency: Single Project

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: I appreciated how quickly they responded to my initial request. Their team has demonstrated their expertise and my project got started immediately to meet my timeline. I have enjoyed working with everyone on their team and am quickly seeing results on my solution!

Other Contributing Factors: Cost, Industry Focus, Reputation, Technical Expertise

Upasana Tejwani

Technical Program Manager

Information Technology and Services, Unspecified

Overall Rating: 4.0
Likelihood to Recommend: 70%
7/10

Pros:

I loved the organization, the willingness to always help and solve the problem.

Cons:

Sometimes it takes a really long time to get a problem solved. This may be because the problem is a little more complex but I expect them to know more than us.

Reviewer Source

Source: UpCity

January 3, 2024

Frequency: Ongoing Service

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: So organized and helpful, we wouldn't be able to do our project without them!

Other Contributing Factors: Reputation, Specific Service Offering

rachel porec rahm

Marketing Manager

Hospital & Health Care, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 80%
8/10

Pros:

They created a project timeline with checkpoints through our the build out of our new intranet. Additionally, they scheduled training for all of our users and closed out implementation with a training manual that we still referred to now. Make sure to get support hours, they are very helpful for things out of your own scope.

Cons:

I can't honestly think of anything right now that can be improved.

Reviewer Source

Source: UpCity

January 12, 2024

Frequency: Single Project

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: We've been happy working with Optimum since implementation a few years ago. Support is the absolute most helpful support team we've worked with out of all our vendors. Jason, specifically, has been incredible to work with. Always a quick response and always willing to work with us to find a suitable solution to our sometimes very specific needs!

Other Contributing Factors: Cost, Portfolio

Verified Reviewer

Sr Dir PMO

Automotive, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

Their availability to answer questions, and most of all, their expertise!

Cons:

The management team wasn't very patient when updating the contracts/agreements.

Reviewer Source

Source: UpCity

February 9, 2024

Frequency: Single Project

Cost Per Project: $25,000 - $49,999

Retainer: Confidential

Overall Experience: The team I worked with to help me design and develop my Smartsheet dashboard and supporting reports was remarkable! I would love to work with them again!!

Other Contributing Factors: Reputation, Specific Service Offering, Technical Expertise

R J Gilgaren

System Admin / Clinical Business System Analyst

Hospital & Health Care, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 90%
9/10

Pros:

Optimum is easy to access. Provides prompt responses and has depth on the bench to support clients' needs.

Cons:

Overall no issues, remember that your installs are only as good as your own team.

Reviewer Source

Source: UpCity

January 12, 2024

Frequency: Ongoing Service

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: Optimum has provided exceptional service regarding our Control Center build for Smartsheet. Great customer service. Broad depth of knowledge regarding Smartsheet and the more nuanced elements of this complicated build. Highly recommended vendor if you need Smartsheet expertise.

Other Contributing Factors: Reputation

Travis Hallum

Internal Communications Manager

Government Administration, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 90%
9/10

Pros:

Professionalism and timeliness. Responses are always fast and thorough.

Cons:

There have been no cons from my interactions with our consultant.

Reviewer Source

Source: UpCity

December 18, 2023

Frequency: Single Project

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: Jason has been great in working with our team to develop solutions that work for our organization. His responses have been timely and professional, and he always offers valuable feedback.

Other Contributing Factors: Technical Expertise

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