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IdeasUnlimited

5.0 (14)
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Finance & Accounting
3 reviewers
33%
PROJECT COST
$10K+per project14 reviewers | 100%
RETAINER COST
$2K - $5Kper month8 reviewers | 57%
Jabulani DhliwayoFounder and Technical Director
Overall Rating
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0
Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
In grappling with the perpetual assignment of introducing new services inside our expansive company without the posh of internal tools, IdeasUnlimited emerged as a strategic partner, allowing us to outsource entire commercial enterprise techniques seamlessly and keep away from the need for full-size team of workers expansion or cultivating operations from scratch. Demonstrating resilience notwithstanding external instances, IdeasUnlimited has consistently exhibited stable and regularly developing outcomes throughout all fronts. Their agility in adopting innovations is especially noteworthy, aligning seamlessly with the dynamic marketplace needs inside the United States. Adapting to changes while assembly goals, even at some point of a remote work scenario, they handed the chief sales target with the aid of an outstanding 20% closing yr and improved our purchaser base by 7%.February 9, 2024

https://ideasunlimitedonline.com

Sugar Land, TX

Founded 2010

101-250 Employees

Call center, remote support & digital marketing services

IdeasUnlimited, based in Sugar Land, Texas, provides business support services globally, including call centers, virtual assistants, and digital marketing solutions. With over a decade of experience, they cater to small to midsize (SMBs) and large corporations across various industries, offering inbound and outbound calls, multilingual customer support, technical assistance, virtual assistants, eCommerce support, backend operations, search engine optimization (SEO), web development, and social media marketing.

Expertise

Services Offered
Business Process Outsourcing (BPO)|Call Centers|Customer Support|Inbound Voice Services|Outbound Voice Services
Industries Served
IT & Software Development | Hospitality, Dining, Event & Travel | Health & Medicine | Real Estate

Costs

Project CostProjects Starting at:
not provided by vendor
14 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
$2.5K - $5K
$5K - $10K
$10K+
100%
No cost reported
Retainer CostRetainers Starting at:
not provided by vendor
14 reviewers reported retainer cost for this provider
$250 - $500
$500 - $1K
$1K - $2K
21%
$2K - $5K
57%
$5K+
21%
No cost reported

IdeasUnlimited Reviews

Overall Rating

5.0

14 Reviews

Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0

Pros:

  • What stood out the most about IdeasUnlimited was their solid professionalism and ability to meet Key Performance Indicators. This not only demonstrated their commitment to excellence, but also instilled trust in the reliability of their services.

  • What stands out most about them is their magical ability to accommodate business difficulties, demonstrating a top-notch level of service that surpasses expectations. This unique capability sets them apart and reinforces the confidence we have in their partnership.

  • What sets IdeasUnlimited apart is the impeccable mixture of charge, service first-class, and manner transparency, forming the bedrock that enables us to consistently meet our objectives. Their commitment to retaining this sensitive stability is a testimony to their reliability and effectiveness as a strategic companion.

  • What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.

Cons:

  • We could not identify any areas that needed improvement.

  • We are appreciative of their contributions to our success as their performance surpassed our expectations.

  • There are no apparent areas for development, as IdeasUnlimited's senior strategist welcomes suggestions and consistently steers the collaboration in the right direction. The collaboration among our teams continues to foster an incredible and ever-changing remote work arrangement.

  • There are always going to be issues, but they’re able to overcome them with consistency, so I don’t have any constructive feedback.

14 reviews

Recommended
Jabulani Dhliwayo
Founder and Technical Director
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
What sets IdeasUnlimited apart is the impeccable mixture of charge, service first-class, and manner transparency, forming the bedrock that enables us to consistently meet our objectives. Their commitment to retaining this sensitive stability is a testimony to their reliability and effectiveness as a strategic companion.
Cons:
There are no apparent areas for development, as IdeasUnlimited's senior strategist welcomes suggestions and consistently steers the collaboration in the right direction. The collaboration among our teams continues to foster an incredible and ever-changing remote work arrangement.
Reviewer Source
Source: UpCity
February 9, 2024
Frequency: Single Project
Cost Per Project: $10,000 - $24,999
Retainer: $1,000-$2,000 monthly
Overall Experience: In grappling with the perpetual assignment of introducing new services inside our expansive company without the posh of internal tools, IdeasUnlimited emerged as a strategic partner, allowing us to outsource entire commercial enterprise techniques seamlessly and keep away from the need for full-size team of workers expansion or cultivating operations from scratch. Demonstrating resilience notwithstanding external instances, IdeasUnlimited has consistently exhibited stable and regularly developing outcomes throughout all fronts. Their agility in adopting innovations is especially noteworthy, aligning seamlessly with the dynamic marketplace needs inside the United States. Adapting to changes while assembly goals, even at some point of a remote work scenario, they handed the chief sales target with the aid of an outstanding 20% closing yr and improved our purchaser base by 7%.
Other Contributing Factors: Industry Focus, Portfolio, Reputation
Andrew Fahey
Founder and CMO
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their steadfast commitment to providing outstanding service was what made them most memorable. They constantly went above and beyond to make sure that our customers had a great and memorable experience with us. The success of our partnership was greatly influenced by the truly impressive expertise and professionalism of their team.
Cons:
We are appreciative of their contributions to our success as their performance surpassed our expectations.
Reviewer Source
Source: UpCity
March 1, 2024
Frequency: Single Project
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: They began by thoroughly evaluating our current customer support processes and understanding the unique dynamics of our sports betting platform. Their responsibilities included handling outbound calls, live chat support, and email inquiries, with a focus on providing personalised and efficient service to our customers. During the project's phases, the IdeasUnlimited team received extensive training on our platform, betting options, and customer personas. They effortlessly incorporated with our systems and workflows, allowing for a smooth transition of tasks. Furthermore, their early approach to dealing with customer inquiries and issues contributed to the project's success. The project's concrete results included an enormous boost in customer support efficiency and positive feedback from our users. With IdeasUnlimited handling a large portion of our support tasks, our team was able to concentrate on improving our platform's features and providing innovative betting experiences to our customers.
Other Contributing Factors: Industry Focus, Portfolio, Specific Service Offering
Alex Ma
CEO and Co-Founder
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their continuous commitment to providing exceptional service was what made them most memorable; they consistently went above and beyond to ensure that all of the content on our platform adhered to the most stringent safety regulations; their professionalism, knowledge, and meticulous attention to detail were truly remarkable, and they made a significant contribution to the success of our collaboration.
Cons:
Personally, I can't think of any problems or things they could have done more effectively.
Reviewer Source
Source: UpCity
March 1, 2024
Frequency: Single Project
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: Their responsibilities encompassed the examination and regulation of user-generated content, encompassing images, videos, and written content, to guarantee adherence to global norms. Throughout the project's phases, their team had to attend intense training sessions to become familiar with the rules, safety procedures, and community standards of our platform. Their seamless integration with our current content management systems made the moderation process easy and effective. Additionally, their group took preventative action by spotting possible safety issues early on and taking appropriate action before they got worse. We saw a big decrease in offensive or dangerous content on our platform as a result of their diligent moderation efforts, which made user experience safer and better.
Other Contributing Factors: Industry Focus, Portfolio, Specific Service Offering
Paul Wertz
Chief Executive Officer
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
What stood out the most about IdeasUnlimited was their solid professionalism and ability to meet Key Performance Indicators. This not only demonstrated their commitment to excellence, but also instilled trust in the reliability of their services.
Cons:
The best in their work remained a testament to their determination and competence in pleasant their function as a professional name center provider company.
Reviewer Source
Source: UpCity
February 9, 2024
Frequency: Single Project
Cost Per Project: $10,000 - $24,999
Retainer: $1,000-$2,000 monthly
Overall Experience: Engaging with IdeasUnlimited aimed to conquer the challenges of call centre offerings, making them an quintessential part of our operations. Their involvement prolonged to being our outsourced call center, armed with their own scripts and adept communique capabilities catering to a diverse purchasers. Notably, they supplied round-the-clock aid, making sure a continuing and continuous service. The impact of this engagement was underscored by using IdeasUnlimited's professionalism. Weekly tracking of name middle metrics, which includes answer rate and retention fee, constantly yielded fantastic consequences. Their commitment to delivering best outcomes positioned them as a dependable and talented partner.
Other Contributing Factors: Industry Focus, Portfolio, Reputation
Josh Chodniewicz
Founder & Chief Executive Officer
Accounting, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
What stands out most about them is their magical ability to accommodate business difficulties, demonstrating a top-notch level of service that surpasses expectations. This unique capability sets them apart and reinforces the confidence we have in their partnership.
Cons:
As of this moment, no areas for improvement or suggestions for doing things differently have been identified, highlighting the seamless and satisfactory nature of our collaboration with them. Their consistent excellence and adaptability make them a valuable asset in the success of our financing project for SMEs.
Reviewer Source
Source: UpCity
March 1, 2024
Frequency: Ongoing Service
Cost Per Project: $10,000 - $24,999
Retainer: $1,000-$2,000 monthly
Overall Experience: The outcomes of this engagement have been notable, with IdeasUnlimited's BPO team playing a pivotal role in handling the daily transactions of our rapidly growing project. The nature of financing business demands accuracy and timeliness, and they have consistently delivered on these fronts. The responsiveness and adaptability displayed by them align perfectly with the pace of our project's growth, making them an invaluable and trusted choice.
Other Contributing Factors: Cost, Industry Focus, Portfolio, Reputation
Stacey Randall
Marketing Director
Oil & Energy, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
What sets IdeasUnlimited apart is the energy of their employees – accountable and qualified. This mixture ensures that the services supplied aren't handiest powerful but additionally brought with a degree of information that is really commendable. The determination and abilties in their group have turn out to be a cornerstone in attaining our goals.
Cons:
Their overall performance has been top notch.
Reviewer Source
Source: UpCity
February 9, 2024
Frequency: Ongoing Service
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: We engaged with IdeasUnlimited to decorate our name reception and establish a strong platform for our telemarketing endeavors. Their involvement prolonged across customer support, court cases control, or even courier offerings for our agency. In our pursuit of better results, IdeasUnlimited's impact has been surely transformative. The reception amongst our users has markedly stepped forward, with a significant boom in the speed at which proceedings are addressed. The universal performance in public attention has reached new heights, absolutely reflecting the tremendous have an impact on of their services.
Other Contributing Factors: Industry Focus, Portfolio, Reputation
Dhiraj Oberoi
Founder & CEO
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
What impressed me the most about IdeasUnlimited was their unwavering dedication to offering exceptional service. They consistently exceeded expectations to ensure that every interaction with our consumers was productive and pleasurable. They were extremely professional, competent, and bilingual, all of which contributed significantly to our collaboration's success.
Cons:
We could not identify any areas that needed improvement.
Reviewer Source
Source: UpCity
March 1, 2024
Frequency: Single Project
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: Our repair service operations' increased customer satisfaction and efficiency were clear indicators of the project's quantifiable results. We saw a major decrease in scheduling errors and missed appointments as a result of their persistent telemarketing efforts, which sped up hardware repair turnaround times. Furthermore, our diverse customer base received effective and personalised communication thanks to their multilingual support, which improved their overall experience with us.
Other Contributing Factors: Industry Focus, Portfolio, Reputation
Brian Meyer
Co-Founder and CEO
Hospitality, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their thorough onboarding procedure and degree of communication really pleased me.
Cons:
No, IdeasUnlimited is a fantastic choice for anybody in need of project or task assistance across several departments.
Reviewer Source
Source: UpCity
March 8, 2024
Frequency: Single Project
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: They truly made a huge difference for us. With all of our operational data, they assisted us in getting our act together. They even brought to our attention a few really important statistics that we had not previously even noticed. They seem to have given us a whole different viewpoint. We can now clearly see where we're losing money and where we need to streamline our operations in order to work more efficiently rather than harder. They completed the assigned work on time. They easily fit in with our team's Slack communication and gave rapid attention to any requests.
Other Contributing Factors: Cost, Industry Focus, Portfolio
Philip Wilson
Managing Director
Automotive, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 10, 2023
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: We hired IdeasUnlimited to provide us a team of highly skilled virtual assistants that could manage appointment scheduling, ensuring efficient coordination between customers and service provider. We did not regret hiring them. Our appointment scheduling efficiency got improved, reducing the wait times for customer. Data accuracy improved, order processing and logistics coordination became more streamlined, administrative tasks were effectively managed, thanks to this team. Their profound understanding of the particular requirements was what I considered to be most impressive and distinctive about them.
Other Contributing Factors: Specific Service Offering
Eric Mitchell
Chief Executive Officer
Accounting, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
We’re impressed with their ability to accomplish their goals and exceed our KPIs.
Cons:
There are always going to be issues, but they’re able to overcome them with consistency, so I don’t have any constructive feedback.
Reviewer Source
Source: UpCity
February 2, 2024
Frequency: Ongoing Service
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: We were trying to scale our capital network and establish relationships with offices globally. We partnered with IdeasUnlimited for their business research and outreach services. Since partnering with them, we’ve increased our number of engagements, resulting in high-value investments flowing into the company.
Other Contributing Factors: Cost, Technical Expertise, Variety Of Services Offered
Luke Babich
Co-Founder & CEO
Real Estate, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 10, 2023
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: We were especially pleased with IdeasUnlimited because of their comprehensive knowledge in our business and their capacity to customize their virtual assistant services to meet our particular requirements. They offered a wide range of services such as lead generation, appointment scheduling, database administration, and administrative duties. The partnership with them produced exceptional results that clearly showed development for our business. A 30% rise in positive comments and ratings indicate improved customer satisfaction, which is one of the main quantifiable objectives.
Other Contributing Factors: Cost, Industry Focus, Specific Service Offering
John Battelle
Managing Director
Accounting, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their performance is remarkable; they showcase humility, diligence, and openness, making collaboration seamless. They are dedicated, responsive, and consistently welcome feedback.
Cons:
From my perspective, there is nothing they need to improve upon.
Reviewer Source
Source: UpCity
February 2, 2024
Frequency: Ongoing Service
Cost Per Project: $10,000 - $24,999
Retainer: $2,000-$5,000 monthly
Overall Experience: We sought help with improving our call centre services. The success of the venture is clear in IdeasUnlimited's adept enterprise of calls, specific targeting of the target audience, and efficient call setups, definitely meeting their mounted KPIs.
Other Contributing Factors: Cost, Industry Focus, Specific Service Offering
Jules Flynn
Chief Operating Officer
Food & Beverages, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
We are quite happy with the job they do, and we are also very grateful for their efforts to comprehend our demands. They've been fantastic at giving us input while we work with a new software system. They are highly engaging and serve as our partner.
Cons:
No, nothing is worth mentioning.
Reviewer Source
Source: UpCity
August 11, 2023
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: For call center services, we hired IdeasUnlimited. They are largely in charge of taking inbound calls from clients making orders and putting them into the client's internal system.
Other Contributing Factors: Industry Focus, Specific Service Offering
Daphne De Groot
Founder & CEO
Real Estate, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 10, 2023
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: For our real estate firm, IdeasUnlimited offered complete back office outsourcing services with a concentration on virtual assistant duties. Their versality to adapt their services to our particular needs was what most struck me about them. They spent time learning about real estate company and then customized their virtual assistant solutions in line with that knowledge. Thanks to them they improved our response times, resulting in increased client satisfaction and better conversion rates.
Other Contributing Factors: Industry Focus, Portfolio, Specific Service Offering

Media

Locations

Headquarters:
Sugar Land, TX