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Unity Communications

5.0 (10)
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IT & Software Development
4 reviewers
44%
PROJECT COST
$10K+per project7 reviewers | 70%
RETAINER COST
$1K - $2Kper month3 reviewers | 30%
Andrew Foster avatar
Andrew FosterGeneral Manager
Overall Rating
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0
Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
Unity communication provides call center services for a consumer products and services company. They answer inbound calls, collect information, and create support cases for the support team to handle. With Unity communication inbound call support, the client's call capture rate has improved significantly, increasing from 50–70% to around 95%, exceeding the target. The communicative team's professional yet friendly approach ensures a seamless collaboration and yields a successful partnership. "They take their jobs seriously, yet are personable and friendly with our team."October 25, 2024

https://unity-connect.com

Gilbert, AZ

Founded 2009

101-250 Employees

Arizona-based business process outsourcing company

Unity Communications, headquartered in Gilbert, Arizona, is a US-based business process outsourcing company founded in 2009. They provide back office support, contact center, technical support, customer service, eCommerce support, IT helpdesk, data entry, and employer of record services to eCommerce, fintech, healthcare, and technology companies. Unity Communications delivers omnichannel support from operations centers in the Philippines, Mexico, and the United States. They integrate with popular software platforms to meet unique client needs with flexible arrangements and scaling potential.

Expertise

Services Offered
Business Process Outsourcing (BPO)|Call Centers|Inbound Voice Services|Managed Service Providers|Outbound Voice Services
Industries Served
Retail, Consumer Goods & Services | Hospitality, Dining, Event & Travel | IT & Software Development | Professional Services

Costs

Project CostProjects Starting at:
Less than $1K each
8 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
$2.5K - $5K
10%
$5K - $10K
$10K+
70%
No cost reported
20%
Retainer CostRetainers Starting at:
$500 monthly
7 reviewers reported retainer cost for this provider
$250 - $500
$500 - $1K
$1K - $2K
30%
$2K - $5K
30%
$5K+
10%
No cost reported
30%

Unity Communications Reviews

Overall Rating

5.0

10 Reviews

Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0

Pros:

  • They really care about their people and it shows. Everyone from Unity is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.

  • The professionalism across the board - from management and higher up contacts of course, but also with the employees and their interactions with us . They take their jobs seriously, yet are personable and friendly with our team - it doesn't feel like they are contractors - they are truly part of our team.

Cons:

  • Not one thing. We are very happy, "Everyone from Unity is cheerful, upbeat, and positive, on all levels."

  • Honestly can't think of anything - it's been great from the start!

10 reviews

Recommended
Andrew Foster avatar
Andrew Foster
General Manager
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
9/10
Pros:
The professionalism across the board - from management and higher up contacts of course, but also with the employees and their interactions with us . They take their jobs seriously, yet are personable and friendly with our team - it doesn't feel like they are contractors - they are truly part of our team.
Cons:
Honestly can't think of anything - it's been great from the start!
Reviewer Source
Source: UpCity
October 25, 2024
Frequency: Ongoing Service
Cost Per Project: $25,000 - $49,999
Retainer: $1,000-$2,000 monthly
Overall Experience: Unity communication provides call center services for a consumer products and services company. They answer inbound calls, collect information, and create support cases for the support team to handle. With Unity communication inbound call support, the client's call capture rate has improved significantly, increasing from 50–70% to around 95%, exceeding the target. The communicative team's professional yet friendly approach ensures a seamless collaboration and yields a successful partnership. "They take their jobs seriously, yet are personable and friendly with our team."
Other Contributing Factors: Industry Focus, Location, Portfolio, Specific Service Offering
Matt Schnurr avatar
Matt Schnurr
Director of IT
Information Technology and Services, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 14, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: As a RingCentral partner, Unity Communications has one of the best technology sales support teams built for companies today. Our projects with the Unity team involve customers ranging from large enterprise customers to small SMB with their phone system requirements, implementation, and ongoing customer care. The team did a very thorough job with technical requirements that required research, proposals, and spreadsheet details, and immediate response when required. Very detailed, they created a global response team in the USA, Philippines, and Costa Rica that allowed an extremely effective and high level of communications via omnichannel (Phone, chat, CRM). We highly recommend Unity Communications for your next project. What stood out the most, was their flexibility and easy terms to make our business procurement process much easier. Their back office that handles tech support, customer care, and sales support is one of the leaders in our industry.
Other Contributing Factors: Reputation, Cost, Technical Expertise, Variety Of Services Offered
Ryan Herrmann avatar
Ryan Herrmann
Partner Support
Information Technology and Services, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 14, 2021
Frequency: Ongoing Service
Cost Per Project: $2,500 - $4,999
Retainer: Confidential
Overall Experience: Unity Communications has one of the best support teams built for technology companies today. We recently were able to take care of a very large enterprise customer with their phone system requirements, implementation, and ongoing customer care. The team did a very thorough job with technical requirements that required research, proposals, and spreadsheet details, and immediate response when required. They created a global response team that allowed an extremely effective and high level of communications via Slack, Phone, and Zendesk. We highly recommend Unity Communications for your next project. Their back office that handles tech support, customer care, and sales support is one of the leaders in our industry.
Other Contributing Factors: Portfolio, Variety Of Services Offered, Reputation, Technical Expertise, Industry Focus
Ian McKenna avatar
Ian McKenna
Retail
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
They really care about their people and it shows. Everyone from Unity is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.
Cons:
Not one thing. We are very happy, "Everyone from Unity is cheerful, upbeat, and positive, on all levels."
Reviewer Source
Source: UpCity
October 25, 2024
Frequency: Ongoing Service
Cost Per Project: $25,000 - $49,999
Retainer: $1,000-$2,000 monthly
Overall Experience: Unity Communications’ efforts have resulted in improved customer satisfaction scores and positive reviews, meeting expectations. They’ve been accessible and responsive throughout the partnership. Their positive attitude and committed approach are impressive.
Other Contributing Factors: Industry Focus, Specific Service Offering, Technical Expertise
Valerie Ellison avatar
Valerie Ellison
Relationship Manager.
Information Technology and Services, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 16, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: Unity Communications provides the back end support for our Tier 1 customer service and tech support for our software as a service (Saas) and is simply amazing. We were able to increase our engagement time with our customers as Unity Communications took care of all of the customer service, Zendesk tickets, tech support, and will call customers to schedule important project managemet tasks. The level of professionalism and skills are a great way to provide support for your customers.
Other Contributing Factors: Portfolio, Cost, Specific Service Offering, Technical Expertise, Reputation
Joahnna Marie Laroga avatar
Joahnna Marie Laroga
Marketing Associate
Marketing and Advertising, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 14, 2021
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: $1,000-$2,000 monthly
Overall Experience: Since hiring Unity Communications, our team has grown, our senior members have had more time to focus on larger tasks, and we have seen an exponential increase in production output. They were extremely responsive and always came to us with updates and solutions. The most impressive thing about Unity Communications is the talent that they are able to find. Every additional resource that we added to our team exceeded our expectations.
Other Contributing Factors: Industry Focus, Technical Expertise, Cost
Alexa Fernandez
Digital Strategist
Marketing and Advertising, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 16, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Overall Experience: Unity Communications has been an essential tool in helping my company grow. We were looking to expand our number of resources globally and they helped us immensely. The process was easy to follow, the communication was spot on, and the resources found have been excellent.
Other Contributing Factors: Technical Expertise, Reputation, Portfolio
William Wasko
VP Honeywell - Aerospace division
Information Technology and Services, 1001-5000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
April 28, 2023
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: As the VP of a large publicly traded company, we took our time and carefully selected a BPO provider based on a RFP response and referrals from other tech companies. Unity Communications was able to deliver the response below budget and over delivered on the execution side. The part that impressed me the most is their testing and evaluation process for agents as well as the support structure of their service delivery team. QA and Operations management were great to work with as well. I would recommend Unity for any technical / Saas / support teams that are based in the Phillipines.
Other Contributing Factors: Cost, Industry Focus, Technical Expertise
V M
H.R.
Insurance, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 14, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: $2,000-$5,000 monthly
Overall Experience: Unity Communications helped us solve a unique H.R. problem that other BPO companies could not. We are enjoying their team of stellar customer support and data-collecting representatives, and are looking forward to a continued successful partnership. During the process of onboarding these reps, we had to perform minimal troubleshooting as Unity has a team of dedicated technical resources who have helped us immensely along the way.
Other Contributing Factors: Technical Expertise, Industry Focus, Reputation, Specific Service Offering, Variety Of Services Offered
Sheila Velasco
Manager
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 16, 2021
Cost Per Project: Unspecified
Overall Experience: Unity Communications provides various services, including voicemail restarts, troubleshooting with customers, and placing orders. They speak to our customers every day and help them with anything related to their cellphones. The team is responsive and incredibly easy to work with. They receive consistently positive feedback and have reduced the number of errors made by the customer service reps. Unity Communications has grown from one to 12 people within the last year, providing high-quality service.

Media

Locations

Headquarters:
Gilbert, AZ