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Radius Global Solutions

4.6 (5)
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Finance & Accounting
2 reviewers
40%
No Data to ShowReviewers haven't reported cost data for this provider yet
Michael Falsey avatar
Michael FalseyAssociate
Overall Rating
4.6
Communication
4.8
Responsiveness
5.0
Accuracy of Timeline
Not rated
Expertise
5.0
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
We have been working with radius for almost 2 years. They are reliable and provide great support for our customers. February 23, 2021

https://www.radiusgs.com

Ambler, PA

Founded 1983

101-250 Employees

Contact center and business process outsourcing services

Radius offers outsourced omnichannel customer experience strategies designed to enhance customer loyalty, streamline operations, and help companies reach their business goals. It caters to various industries, including utilities, telecom, transportation, financial services, healthcare, retail and consumer goods, government, and education, as well as entertainment and hospitality across the United States. Based in Edina, Minnesota, Radius offers a wide range of capabilities, including customer lifecycle management, contact center services, debt collection services, healthcare revenue cycle management, and early-stage delinquency management.

Expertise

Services Offered
Business Process Outsourcing (BPO)|Call Centers|Customer Support|Outbound Voice Services
Industries Served
Finance & Accounting | Transportation | Education & Learning | Hospitality, Dining, Event & Travel | Utilities | Retail, Consumer Goods & Services

Costs

Project CostProjects Starting at:
$10K each
2 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
$2.5K - $5K
$5K - $10K
$10K+
40%
No cost reported
60%
Retainer CostRetainers Starting at:
not provided by vendor
3 reviewers reported retainer cost for this provider
$250 - $500
$500 - $1K
$1K - $2K
$2K - $5K
$5K+
60%
No cost reported
40%

Radius Global Solutions Reviews

Overall Rating

4.6

5 Reviews

Expertise
5.0
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
Communication
4.8
Responsiveness
5.0
Accuracy of Timeline
Not rated

5 reviews

Recommended
Michael Falsey avatar
Michael Falsey
Associate
Think Tanks, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
February 23, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: We have been working with radius for almost 2 years. They are reliable and provide great support for our customers.
Other Contributing Factors: Portfolio, Industry Focus, Variety Of Services Offered, Location, Specific Service Offering, Reputation, Cost
Jeff Kacirek avatar
Jeff Kacirek
Senior Director
Accounting, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
April 13, 2021
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Radius has been a very good partner, they are flexible and react quickly when changes are necessary. When the Pandemic hit they quickly and seamlessly transitioned to a work from home model and have managed it very well. They are always willing to work with us and continually strive to get better.
Other Contributing Factors: Specific Service Offering, Cost
Wayne Nielson
Dir, A/R and Vendor Management
Information Technology and Services, 1001-5000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
April 16, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: Radius has been a fantastic business partner in our Primary Tier for outside collections. They are always willing to learn what the client needs and values most and ensures that they execute on that vision.
Other Contributing Factors: Industry Focus, Technical Expertise, Reputation
Verified Reviewer
Director of External Agency Network
Accounting, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
April 20, 2021
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: $5,000+ monthly
Overall Experience: Radius Global Solutions (RGS) has been a valued servicer for a couple of terms during my career managing agency networks, most recently since 2015. Then and now, RGS has provided competitive and compliant performance, while treating consumers with dignity and respect. Their operations staff is experienced and knowledgeable. Their client services department is exceptional.
Other Contributing Factors: Industry Focus, Specific Service Offering, Reputation, Technical Expertise, Variety Of Services Offered
Christian Belville avatar
Christian Belville
Director
Hospital & Health Care, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
April 13, 2021
Frequency: Single Project
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Very professional organization with competant and conscientious employees.
Other Contributing Factors: Reputation

Media

Locations

Headquarters:
Ambler, PA