TruAdvantage

5.0 (16)

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Most Common Industry

IT & Software Development 4 reviewers

29%

Most Common Industry

IT & Software Development 4 reviewers

29%

Most Common Costs

PROJECT COST

$5K - $10Kper project8 reviewers | 50%

RETAINER COST

$5K+per month10 reviewers | 63%

Most Common Costs

PROJECT COST

$5K - $10Kper project8 reviewers | 50%

RETAINER COST

$5K+per month10 reviewers | 63%

Helpful Review

Lorraine CheongProject Manager

Overall Rating: 5.0
Communication: 5.0
Responsiveness: 5.0
Accuracy of Timeline: 5.0
Expertise: 5.0
Value for Money: 5.0
Accuracy of Cost Estimates: 5.0

Our organization was concerned about ransomware attacks and phishing scams, so we required TruAdvantage to train our staff on how to protect their data. First, they assessed our existing security measures, identified areas of concern, and devised an action plan for enhancement. Subsequently, they furnished us with ransomware and phishing protection software, addressing vulnerabilities in areas we were previously unaware of. They implemented patch management to ensure our new security system undergoes regular network assessments and updates for ongoing protection. Furthermore, they initiated an extensive training program to equip our team with the knowledge needed to navigate our new safety protocols and measures. While they provided all the necessary materials, the training sessions were conducted remotely due to their location in a different part of the country than us.January 19, 2024

Helpful Review

Lorraine CheongProject Manager

Overall Rating: 5.0
Communication: 5.0
Responsiveness: 5.0
Accuracy of Timeline: 5.0
Expertise: 5.0
Value for Money: 5.0
Accuracy of Cost Estimates: 5.0

San Jose, CA

Founded 2010

11-50 Employees

Award-winning IT firm for small to medium sized businesses

TruAdvantage is a leading IT firm specializing in managed IT, cloud services, cybersecurity, and strategic IT planning for small to medium sized organizations. Their expertise helps clients ensure that they are always being provided the best and most cost effective solutions. The firm is devoted to empowering businesses with the knowledge and experience needed to thrive in todayâ€™s fast-moving technological climate.

Expertise

Services Offered

Cloud Consulting|Cybersecurity|IaaS|IT Services|Managed Service Providers

Industries Served

Costs

Project CostProjects Starting at:

$5K each

15 reviewers reported project cost for this provider

Less than $1K

$1K - $2.5K

$2.5K - $5K

$5K - $10K

50%

$10K+

44%

No cost reported

Retainer CostRetainers Starting at:

$1.5K monthly

15 reviewers reported retainer cost for this provider

$250 - $500

$500 - $1K

$1K - $2K

$2K - $5K

31%

$5K+

63%

No cost reported

TruAdvantage Reviews

Overall Rating

5.0

16 Reviews

Expertise: 5.0
Value for Money: 5.0
Accuracy of Cost Estimates: 5.0

Communication: 5.0
Responsiveness: 5.0
Accuracy of Timeline: 5.0

Pros:

Our network has significantly improved in terms of security, primarily because our staff is now more vigilant about phishing and ransomware scams, thanks to TruAdvantage's training. Remarkably, we haven't encountered any issues related to phishing and ransomware since partnering with them. Additionally, our network faces fewer security threats thanks to the effectiveness of the patch management system they implemented. I was really pleased with their project management. One of the key factors for me when working with vendors is having a project manager who is always available through email for any questions or issues, and TruAdvantage's project manager was just that. They offer a total package, so the value for what we spend is great.
I'm very pleased with our communication. We mainly use HelpDesk Live Chat, but we also communicate through phone calls and email when needed. Their project manager quickly assigns technicians to handle any issues that come up. For a startup, finding dependable partners is crucial. TruAdvantage has been there to assist with any IT issues and consistently provides us with excellent treatment.
They excel in communication and knowledge. When it comes to cybersecurity, they have a strong grasp of security and compliance, assisting us in addressing any gaps and ensuring compliance. Their role is highly valuable to us.
Their expertise in cybersecurity is unmatched; they truly excel in this area. Their response time is exceptional, making us feel like they are our dedicated IT team. Working with them is enjoyable; their team brings a sense of fun to the process. They are highly organized, with excellent documentation. They take the time to understand our business and assist us in developing strategies that reduce costs and save time. Overall, partnering with TruAdvantage has completely transformed my perspective on technology. I now see IT as a valuable tool that helps our real estate office with two locations achieve, scale, and grow, whereas before, I viewed it as a necessary evil and an unfortunate expense.

Cons:

It's common for companies to exaggerate their product during the initial sales pitch, which can be overwhelming, but TruAdvantage is not an exception in this regard.
As we expand our workforce in oversees, we've noticed that that some oversees government has distinct Information Technology laws, particularly concerning VPN usage. While not mandatory, it would be beneficial if TruAdvantage had a branch or partner in some of these countries to become well-acquainted with these regulations.
We had some issues in the past with the ticketing system but all has been improved and fixed now.
The 24/7 support had a 30 minute delay in response in the past. They have changed it to live 24/7 which we need since we get after hour calls from patients. Everything is good now.

Pros:

Our network has significantly improved in terms of security, primarily because our staff is now more vigilant about phishing and ransomware scams, thanks to TruAdvantage's training. Remarkably, we haven't encountered any issues related to phishing and ransomware since partnering with them. Additionally, our network faces fewer security threats thanks to the effectiveness of the patch management system they implemented. I was really pleased with their project management. One of the key factors for me when working with vendors is having a project manager who is always available through email for any questions or issues, and TruAdvantage's project manager was just that. They offer a total package, so the value for what we spend is great.
I'm very pleased with our communication. We mainly use HelpDesk Live Chat, but we also communicate through phone calls and email when needed. Their project manager quickly assigns technicians to handle any issues that come up. For a startup, finding dependable partners is crucial. TruAdvantage has been there to assist with any IT issues and consistently provides us with excellent treatment.
They excel in communication and knowledge. When it comes to cybersecurity, they have a strong grasp of security and compliance, assisting us in addressing any gaps and ensuring compliance. Their role is highly valuable to us.
Their expertise in cybersecurity is unmatched; they truly excel in this area. Their response time is exceptional, making us feel like they are our dedicated IT team. Working with them is enjoyable; their team brings a sense of fun to the process. They are highly organized, with excellent documentation. They take the time to understand our business and assist us in developing strategies that reduce costs and save time. Overall, partnering with TruAdvantage has completely transformed my perspective on technology. I now see IT as a valuable tool that helps our real estate office with two locations achieve, scale, and grow, whereas before, I viewed it as a necessary evil and an unfortunate expense.

Cons:

It's common for companies to exaggerate their product during the initial sales pitch, which can be overwhelming, but TruAdvantage is not an exception in this regard.
As we expand our workforce in oversees, we've noticed that that some oversees government has distinct Information Technology laws, particularly concerning VPN usage. While not mandatory, it would be beneficial if TruAdvantage had a branch or partner in some of these countries to become well-acquainted with these regulations.
We had some issues in the past with the ticketing system but all has been improved and fixed now.
The 24/7 support had a 30 minute delay in response in the past. They have changed it to live 24/7 which we need since we get after hour calls from patients. Everything is good now.

Lorraine Cheong

Project Manager

Non-Profit Organization Management, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

Our network has significantly improved in terms of security, primarily because our staff is now more vigilant about phishing and ransomware scams, thanks to TruAdvantage's training. Remarkably, we haven't encountered any issues related to phishing and ransomware since partnering with them. Additionally, our network faces fewer security threats thanks to the effectiveness of the patch management system they implemented. I was really pleased with their project management. One of the key factors for me when working with vendors is having a project manager who is always available through email for any questions or issues, and TruAdvantage's project manager was just that. They offer a total package, so the value for what we spend is great.

Cons:

It's common for companies to exaggerate their product during the initial sales pitch, which can be overwhelming, but TruAdvantage is not an exception in this regard.

Reviewer Source

Source: UpCity

January 19, 2024

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $5,000+ monthly

Overall Experience: Our organization was concerned about ransomware attacks and phishing scams, so we required TruAdvantage to train our staff on how to protect their data. First, they assessed our existing security measures, identified areas of concern, and devised an action plan for enhancement. Subsequently, they furnished us with ransomware and phishing protection software, addressing vulnerabilities in areas we were previously unaware of. They implemented patch management to ensure our new security system undergoes regular network assessments and updates for ongoing protection. Furthermore, they initiated an extensive training program to equip our team with the knowledge needed to navigate our new safety protocols and measures. While they provided all the necessary materials, the training sessions were conducted remotely due to their location in a different part of the country than us.

Other Contributing Factors: Cost, Portfolio, Reputation

John Ortiz

Owner

Real Estate, Unspecified

Overall Rating: 5.0

Pros:

Their expertise in cybersecurity is unmatched; they truly excel in this area. Their response time is exceptional, making us feel like they are our dedicated IT team. Working with them is enjoyable; their team brings a sense of fun to the process. They are highly organized, with excellent documentation. They take the time to understand our business and assist us in developing strategies that reduce costs and save time. Overall, partnering with TruAdvantage has completely transformed my perspective on technology. I now see IT as a valuable tool that helps our real estate office with two locations achieve, scale, and grow, whereas before, I viewed it as a necessary evil and an unfortunate expense.

Cons:

I can't think of any right now, but there is one thing I'm not entirely sure is either good or bad: there's a tendency for overcommunication regarding issues and tickets. We receive multiple emails at different stages of a ticket, which, while intended to keep us informed, might come across as excessive and potentially diminish the importance of the updates.

Reviewer Source

Source: UpCity

September 18, 2023

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $5,000+ monthly

Overall Experience: TruAdvantage delivered the following for us: 1.Conducted a comprehensive assessment of IT systems, security data, and user interviews. 2.Presented the findings to me and our team along with recommendations. 3.Implemented their totalCARE managed IT solution. 4.Successfully migrated all our servers to the cloud without any downtime. 5.Transitioned our email system from on-site servers to Office 365. 6.Provided training to our staff on accessing support through chat, live phone, and email. 7.Commenced a Security Awareness Training (SAT) program for all employees Results: All of our staff have completed IT security training, and we've experienced zero security issues, including phishing and email threats. Our security practices and password policies have been improved, ensuring peace of mind for our staff. Our helpdesk support is incredibly responsive, with no wait times, enhancing staff productivity. Our servers were seamlessly moved to the cloud, eliminating on-site servers and downtime. Email is now hosted on Microsoft Office 365, eliminating email-related downtime as well. Thanks to their feedback and support, we've automated certain processes, leading to cost savings and increased efficiency.

Ali Tassavor

CEO

Information Technology and Services, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

August 18, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: Full disclosure: one of the co-founders of TruAdvantage is my schoolmate from San Jose State days. As one of the top creative digital companies in the Bay Area, we heavily rely on technology, computers, printers, high speed network with minimal downtime. I contacted TruAdvantage in my search of an IT partner who could help us automate more, minimize downtime, help our staff with their daily issues, mobile access and collaboration tools. I also needed direction to utilize Cloud more and lower cost. and TruAdvantage exactly has delivered that over the past year. Initial engagement: very professional yet friendly. They shared their vision of IT results they deliver to businesses and it was completely in line with what we needed. Their approach is definitely different from other IT firms I was interviewing at the time . They see the big picture and help you utilize IT to impact your bottom line at the business level. Responsiveness (Helpdesk): critical factor for our company is that our IT issues are handled in a timely manner. We have 3 ways ( call, email or portal) to report issues. They are quick , and follow metrics of how fast they resolve issues. They typically fix our issues remotely within minutes. I get a monthly report of their resolution time even though I don't ask for it. IT Strategy: They helped us move our servers to their hosted cloud so our cost has been lowered with higher security and reliability. That has brought great peace of mind for me as the owner. I truly enjoy the quarterly meetings in which we get a high level overview of our IT status and recommendations to further impact our business in regards to cost, security and staff. Overall: fun and knowledgeable team with a diverse team and expertise . No geek language, very process oriented, every responsive by following metrics. They have become a true partner for our business. We even call them for non IT issues sometimes (like what TV should I buy) and get their recommendation. Highly recommended especially if you want a trusted advisor to help you with daily IT issues and also overall IT direction and strategy.

Other Contributing Factors: Reputation, Portfolio

William David

Project Manager

Information Technology and Services, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

I'm very pleased with our communication. We mainly use HelpDesk Live Chat, but we also communicate through phone calls and email when needed. Their project manager quickly assigns technicians to handle any issues that come up. For a startup, finding dependable partners is crucial. TruAdvantage has been there to assist with any IT issues and consistently provides us with excellent treatment.

Cons:

As we expand our workforce in oversees, we've noticed that that some oversees government has distinct Information Technology laws, particularly concerning VPN usage. While not mandatory, it would be beneficial if TruAdvantage had a branch or partner in some of these countries to become well-acquainted with these regulations.

Reviewer Source

Source: UpCity

December 18, 2023

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $5,000+ monthly

Overall Experience: We were dissatisfied with our previous IT provider and sought a new partner who would prioritize our needs, offer faster response times, and deliver robust security services. While our previous provider treated us as a low priority, TruAdvantage makes us feel like a valued and important client. Their technical expertise has led to the optimization of our internal systems, providing us with a sense of security and confidence. Unlike previous vendors, TruAdvantage regards startups as valued clients and offers dependable support. Their effective communication and responsiveness have solidified a lasting partnership.

Other Contributing Factors: Cost, Location, Reputation

Dave Alce

Project Manager

Real Estate, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

Our transition from paper records to EMR was remarkably seamless and hassle-free. They took care of the entire process, requiring minimal effort on our part, and their services were highly cost-effective. I can't emphasize enough how pleased we are with their support and expertise. They perform daily monitoring of our system and provide monthly reports detailing the status of our computers. Given the sensitive nature of our billing and insurance operations, our primary concern is the security of our system. They meticulously oversee our system, staying vigilant about industry requirements and promptly informing us of any necessary adjustments. Their commitment to keeping us informed is highly appreciated.

Cons:

The 24/7 support had a 30 minute delay in response in the past. They have changed it to live 24/7 which we need since we get after hour calls from patients. Everything is good now.

Reviewer Source

Source: UpCity

February 21, 2024

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $2,000-$5,000 monthly

Overall Experience: We were in search of an experienced team to assist us in rewiring our outdated office. Additionally, we needed a team to facilitate the transition of our paper charts to Electronic Medical Records (EMR). We operate with approximately 30 computers in our office, all integrated into a cloud-based monitoring system. When we initially engaged their services, most of our computers required replacement, and our entire office needed rewiring to enable Wi-Fi connectivity. Remarkably, they wired our office twice – first at our old location and once again when we had to relocate suddenly due to the sale of our previous site. Furthermore, they recommended setting up a backup internet connection to ensure uninterrupted connectivity.

Other Contributing Factors: Cost, Industry Focus, Reputation

Robert Roohparvar

CEO

Information Technology and Services, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

September 13, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: As one of the leading security and compliance firms in the Bay Area, we have relied on TruAdvantage since 2016. Truadvantage has been the IT team we bring in for most of our clients between 30 to 200 staff. We had a client who we did a very good job for, but unfortunately, it wasn’t successful because their IT department tried to implement our suggestions themselves. Their IT department blamed us, and we had to bring TruAdvantage in to show that client that their own IT department was failing. They really saved our image over there, and that client ended up firing their IT person. They relied on TruAdvantage from that point on to help them. After that, it benefited us to use them with our clients because they know exactly what security is. They are very knowledgeable in IT and IT security. They are dedicated to our clients. We had a client who had an issue with their IT, and they came over the weekend and spent a few hours just to help them. We consider them more as an extension of our team rather than an external company. They are there for us every time we pick up the phone. Our clients who have worked with them have called and thanked us for referring them to TruAdvantage because of their response time and dedication.

Other Contributing Factors: Industry Focus, Portfolio, Reputation

Amanda Bowen

VP of Marketing

Consumer Services, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

In addition to their remarkable response time, the team at TruAdvantage is both easygoing and enjoyable to collaborate with. We have a ticketing system integrated into our machines, allowing anyone to submit a technical issue from any computer within our network. Whenever issues arise, we consistently receive a response within the hour, ensuring swift attention and resolution.

Cons:

We had some issues in the past with the ticketing system but all has been improved and fixed now.

Reviewer Source

Source: UpCity

February 21, 2024

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $2,000-$5,000 monthly

Overall Experience: Our company deals with numerous files, backups, and websites, and we required an IT partner to manage our infrastructure and ensure the smooth operation of all our systems. In 2013, we were considering three to four different IT companies. TruAdvantage stood out as the right choice for us, primarily because I had a prior connection with the founder. We have opted for their TotalCare package, which encompasses monthly assessment reports for all our machines and addresses any issues that arise. Initially, we hosted our clients' websites on a physical server, but TruAdvantage successfully migrated the server to a Cloud-based environment.

Other Contributing Factors: Cost, Location, Portfolio, Reputation, Technical Expertise

Arshia Iran-Doost

Business Manager

Hospital & Health Care, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

June 15, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $2,000-$5,000 monthly

Overall Experience: Our radiology practice is 100% dependent on technology and if we have any downtime, everything comes to a halt. The doctors need access to patient records and images 24/7 and that has been provided by the creative solutions TruAdvantage has given us. What has helped us the most is their perspective and birds-eye view on our clinic's workflow. When I think back, for the longest time our staff had to do many things manually, do double-entries, FedEx boxes of paper records to our affiliates, walk orders and paperwork over to doctors, techs, and much more. Today, every step is thought-out, well planned, and all happens in order, electronically without papers! No more printing, then faxing, then scanning back into system, no more delivering paperwork or messages by staff walking all over the place, we now have all of it streamlined in our EHR system and integrated into other online and cloud services that help us utilize our time better.

Other Contributing Factors: Portfolio, Reputation, Industry Focus, Technical Expertise

Vito Culbertson

Project Manager

Information Technology and Services, Unspecified

Overall Rating: 5.0
Likelihood to Recommend: 100%
10/10

Pros:

They excel in communication and knowledge. When it comes to cybersecurity, they have a strong grasp of security and compliance, assisting us in addressing any gaps and ensuring compliance. Their role is highly valuable to us.

Cons:

Currently, there are no areas of improvement that need to be discussed.

Reviewer Source

Source: UpCity

January 3, 2024

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $5,000+ monthly

Overall Experience: In 2019, we strategically opted to replace our in-house IT team, consisting of three members, with a Managed Service Provider (MSP) specializing in the Finance sector. This decision underwent comprehensive evaluation from both a financial and strategic perspective and received approval. The performance of the helpdesk team and support process paled in comparison to when we had an internal team. We experienced rapid issue resolution, excellent communication, unrestricted access to dashboards and documentation, and successfully met our compliance and security requirements.

Other Contributing Factors: Cost, Industry Focus, Reputation

Ashley David

Director of Operations

Hospital & Health Care, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

July 1, 2022

Frequency: Ongoing Service

Cost Per Project: $5,000 - $9,999

Retainer: $2,000-$5,000 monthly

Overall Experience: Since 2013, we have outsourced the IT support for two of my parents business locations in the Bay Area to TruAdvantage and it was one of our best business decisions made. For a longtime we tried managing it ourselves but failed to keep our system up to date. Now with TruAdvantage, we feel confident that it's being handled just how it should be. Friendly, competent, and knowledgeable team who goes the extra mile. They are personable yet precise and always make sure a fast response and complete solution to our need(s) are delivered. Daniel and Matin initially completed an assessment for us and their recommendation has helped us lower cost and save time in our routine tasks. They fully take care of our onsite and offsite backups and also helped us move our servers to the cloud, saving us a great deal. Highly recommended and a great partner to rely on.

Other Contributing Factors: Reputation, Technical Expertise, Portfolio

Alireza Haghshenas

Planning Manager

Consumer Services, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

August 18, 2022

Frequency: Single Project

Cost Per Project: $5,000 - $9,999

Retainer: $2,000-$5,000 monthly

Overall Experience: TruAdvantage help desk has proven to be a great resource for those IT needs that are not urgent but still need a resolution within 24 hours. Those IT professionals responding to requests are knowledgeable and happy to educate me along with solution. A win win in my mind.

Other Contributing Factors: Location, Industry Focus

Borhan Chi

Financial Analytics

Entertainment, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

January 5, 2023

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: I felt like our IT needs were handled in a very caring and professional manner. One of the Best IT teams to work with. Process oriented support and fast response while giving you personal attention. They implemented a custom support solution for us to save time and cost but without compromising on quality. Very competent and knowledgeable and at the same time fun. The team truly practices the "no geek language" and make IT and computers fun. We haven't had any issues, zero downtime. We rely on them on a daily basis! Thank you TruAdvantage!

Other Contributing Factors: Portfolio, Reputation

Albert Garcia

Systems Engineer

Non-Profit Organization Management, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

December 21, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: Me and my non-profit organization have known and have worked with TruAdvantage since 2012. They helped us migrate our 200 plus users to the cloud (office365) and implement a helpdesk process and an IT strategy. Highly professional, fun, organized and process-centric. But most importantly very customer-driven. They truly become an extension of your company. A true IT partner that can impact your organization’s efficiency, productivity, and security. Highly recommended.

Other Contributing Factors: Reputation, Portfolio

Mahan Hadjizadeh

Senior Manager, Analytics

51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

December 20, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: Very helpful & knowledgeable both in IT and Cybersecurity. The response time after notifying of an issue is very fast. I highly value their service & recommend them if you’re looking for a different IT company. One that likes what they do & so does it well. Great partner of ours since 2015 and now it’s almost 2023

Other Contributing Factors: Reputation, Portfolio

Verified Reviewer

Business Manager

Hospital & Health Care, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

September 13, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: In the last 6 months TruAdvantage has resolve so many daily issues that we used to experience. We now have fast internet access, they replaced outdated computers, saved money for us by changing our Internet provider. We needed our website to be updated and gave Edgar a few suggestions well he did not disappoint us. "Home Run!!" Thank you to the entire TruAdvantage team.

Other Contributing Factors: Industry Focus, Technical Expertise, Reputation

Media

Locations

Headquarters:

San Jose, CA

U.S. Locations (1)

California (1)

San Francisco