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Hexafusion Canada Inc.

4.8 (8)
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Health & Medicine
3 reviewers
38%
PROJECT COST
$5K - $10Kper project4 reviewers | 50%
RETAINER COST
$2K - $5Kper month3 reviewers | 38%
Sean BrownVP of Internal Affair
Overall Rating
4.8
Communication
4.8
Responsiveness
5.0
Accuracy of Timeline
Not rated
Expertise
5.0
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
We are a medium sized office that works 100% online. We were having issues with our last provider for about a week. The downtime was killing our productivity so we decided to call Hexafusion Canada. Paul came out to our office within an hour of our phone call. He diagnosed and solved the problem as soon as he heard what was going on and saw our network. We decided to switch IT provider and cannot be any happier. The IT support we have been receiving from has kept us running smoothly since! I highly recommend Hexafusion if you are looking for IT support.March 22, 2021

https://www.hexafusion.com

Vancouver, Canada

Founded 2017

11-50 Employees

Managed IT services provider based in Vancouver

Hexafusion, based in Vancouver, offers IT solutions to various industries. Their services include managed IT, cloud solutions, cybersecurity, and network design, all aimed at enhancing digital success. Their customer-focused approach ensures that organizations use technology to improve efficiency, collaboration, data security, and operational continuity. Hexafusion's services are tailored to meet each client's specific business objectives. Key offerings encompass proactive IT management, strategic planning, advanced cybersecurity and training, scalable cloud services, and dependable backup and continuity plans. Hexafusion's goal is to deliver customized tech solutions that enable businesses to excel in the digital realm.

Expertise

Services Offered
Cybersecurity|IT Services|Managed Service Providers
Industries Served
Finance & Accounting | Construction | Health & Medicine | Hospitality, Dining, Event & Travel | IT & Software Development

Costs

Project CostProjects Starting at:
$10K each
8 reviewers reported project cost for this provider
Less than $1K
13%
$1K - $2.5K
13%
$2.5K - $5K
$5K - $10K
50%
$10K+
25%
No cost reported
Retainer CostRetainers Starting at:
$5K monthly
8 reviewers reported retainer cost for this provider
$250 - $500
$500 - $1K
13%
$1K - $2K
25%
$2K - $5K
38%
$5K+
25%
No cost reported

Hexafusion Canada Inc. Reviews

Overall Rating

4.8

8 Reviews

Expertise
5.0
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
Communication
4.8
Responsiveness
5.0
Accuracy of Timeline
Not rated

8 reviews

Recommended
Sean Brown
VP of Internal Affair
Insurance, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 22, 2021
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $2,000-$5,000 monthly
Overall Experience: We are a medium sized office that works 100% online. We were having issues with our last provider for about a week. The downtime was killing our productivity so we decided to call Hexafusion Canada. Paul came out to our office within an hour of our phone call. He diagnosed and solved the problem as soon as he heard what was going on and saw our network. We decided to switch IT provider and cannot be any happier. The IT support we have been receiving from has kept us running smoothly since! I highly recommend Hexafusion if you are looking for IT support.
Other Contributing Factors: Technical Expertise, Specific Service Offering, Industry Focus, Reputation, Location, Variety Of Services Offered, Cost, Portfolio
Bob Gagnon
VP of Affair
Oil & Energy, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
September 17, 2022
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: I am thoroughly satisfied with the service that I received today. I called this company 2 days ago, and their technician was very kindly offered me guidance on how to try to solve my problem (restoring my computer), for free. I called back, needing more help, and he came over the next morning and solved the problem. Very honest and good service, I would recommend them to anyone, and will call upon them myself if/when next needed.
Other Contributing Factors: Specific Service Offering, Industry Focus, Cost, Technical Expertise
Adrian Lee
Owner
Hospital & Health Care, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 12, 2021
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $1,000-$2,000 monthly
Overall Experience: The IT support that Hexafusion provides has saved my medical office so many times, with multiple computer issues in my business. Jason is extremely professional, courteous, and has a great sense of humor! I highly recommend Hexafusion because the employees are prompt, knowledgeable, honest, and genuinely wonderful people. Very Experienced and trustworthy!
Other Contributing Factors: Cost, Technical Expertise, Location
Tim Campbell
General Manager
Hospital & Health Care, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 17, 2021
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $2,000-$5,000 monthly
Overall Experience: Great company! they are quick to respond and fix problems. We have been with them for over 6 months and have enjoyed their service. We work with Eric mostly and he's been great! One Click continuously exceeds my expectations. The technical support team responds within minutes (or less) to our help inquiries.
Other Contributing Factors: Portfolio, Specific Service Offering, Technical Expertise, Variety Of Services Offered, Industry Focus, Cost, Reputation, Location
Ellis Grant
Owner
Hospital & Health Care, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
May 17, 2021
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $1,000-$2,000 monthly
Overall Experience: Very caring, professional and responsive team! Hexafusion has dedicated client service team members who provide these super helpful quarterly reviews to keep up with business goals. They are responsive and get back to us quickly. They also care deeply about the details. I highly recommend Hexafusion.
Other Contributing Factors: Industry Focus, Cost, Technical Expertise, Portfolio, Location
George Hill
General Manager
Oil & Energy, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
November 20, 2020
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $2,000-$5,000 monthly
Overall Experience: Hexafusion has provided our company with proactive IT support. We are very confident in their ability to support all our technology and would highly recommend them to any business
Other Contributing Factors: Cost, Specific Service Offering, Variety Of Services Offered, Location
Kyle Gill
Owner
Non-Profit Organization Management, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 17, 2021
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: Our company has unique IT complexities and Hexafusion has provided excellent solutions, customer service and response time. We truly appreciate our partnership with them.
Other Contributing Factors: Location, Technical Expertise, Portfolio, Cost
Jeff Peterson
CFO
Accounting, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 19, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $5,000+ monthly
Overall Experience: Our new network, configuration, emails from the old server, and install, was well done. An excellent group to work with. Highly recommend their services.
Other Contributing Factors: Variety Of Services Offered, Cost, Industry Focus, Location, Specific Service Offering, Technical Expertise, Portfolio

Locations

Headquarters:
Vancouver, Canada