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QTS Payroll

1.0 (1)
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Finance & Accounting
1 reviewers
100%
No Data to ShowReviewers haven't reported cost data for this provider yet
Bob DukerCIO
Overall Rating
1.0
Communication
1.0
Responsiveness
1.0
Accuracy of Timeline
Not rated
Expertise
3.0
Value for Money
1.0
Accuracy of Cost Estimates
Not rated
We were a customer of QTS for over five years before our company was sold. After the sale, a year-end reconciliation was completed on our 401(k), which did not balance. We went back to QTS and here is their resolution: • QTS emailed us back and their answer was to insist we figure it out ourselves using the online portal. • QTS then insisted that we likely altered their reports after QTS supplied them. • Conveniently, the reports needed to find the cause of the problem were missing from the QTS report portal. (Which they were paid to provide each pay period. All of the others were still there) • Rick Eddins was nice enough to charge me $20.00 per report to obtain the reports that were missing from their portal; reports they were already paid to produce, but chose not to keep. • This payroll company failed to upload the payroll reports to their portal when they were paid to provide that service and then they demanded additional money to go back and do the job they were paid to complete to begin with. • Rick Eddins personally called me (CEO) and that was quite the experience: I was told by him that it was my fiduciary responsibility to confirm the totals they supply to us, (he repeated this word-for-word each time I tried to ask any other question) I agree with that in theory, but that excuse doesn’t hold up when it is his company’s legal obligation to supply accurate reports; the services they are paid for. QTS was paid to assist us in fulfilling our fiduciary responsibility and when you use a company in that capacity, you do not expect that company to play games with you after they make a mistake by producing inaccurate reports, then never uploaded or just deleted the evidence of how that happened. • Rick Eddins told me himself that they would not be responsible because I could have changed the spread supplied to us. Of course, since his company never uploaded or just deleted the reports from their portal, we could not validate his claim. The QTS weekly reports did not match the year-end numbers that they also supplied. Their own reports did not agree with each other, yet we are responsible for tracking down their failure. QTS is a fraud. And their CEO Rick Eddins showed himself to be without integrity. He refused to stand by his company’s own work product and instead blamed us, their customer for their failures. It is so very impressive to hear from the company CEO, Rick Eddins that he is wasting his time with me since I was no longer a client. This is how QTS stands behind its work. It would be hard for me to believe this could happen if I did not have our entire conversations on recording… An interesting listen to be sure. I would not recommend QTS to walk my dog, let alone rely upon them for anything touching payroll ever again. July 30, 2020

https://www.qtspayroll.com

Las Vegas, NV

Founded 2023

Employees

Nevada-based payroll agency

QTS Payroll is a Nevada-based service provider that offers comprehensive human resources solutions that streamline HR processes, including onboarding, applicant tracking, and scheduling. They offer payroll processing, timekeeping, and workers' compensation administration to streamline tasks for employers. Its timekeeping solutions provide businesses with efficient methods to manage employee attendance and track working hours. QTS Payroll's work compensation solutions aim to provide businesses with a simplified and fully supported approach to managing workers' compensation.

Expertise

Services Offered
Payroll

Costs

Project CostProjects Starting at:
not provided by vendor
0 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
$2.5K - $5K
$5K - $10K
$10K+
No cost reported
100%
Retainer CostRetainers Starting at:
not provided by vendor
1 reviewer reported retainer cost for this provider
$250 - $500
$500 - $1K
$1K - $2K
100%
$2K - $5K
$5K+
No cost reported

QTS Payroll Reviews

Overall Rating

1.0

1 Reviews

Expertise
3.0
Value for Money
1.0
Accuracy of Cost Estimates
Not rated
Communication
1.0
Responsiveness
1.0
Accuracy of Timeline
Not rated

1 review

Recommended
Bob Duker
CIO
Accounting, 51-200 employees
Overall Rating
1.0
Reviewer Source
Source: UpCity
July 30, 2020
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: $1,000-$2,000 monthly
Overall Experience: We were a customer of QTS for over five years before our company was sold. After the sale, a year-end reconciliation was completed on our 401(k), which did not balance. We went back to QTS and here is their resolution: • QTS emailed us back and their answer was to insist we figure it out ourselves using the online portal. • QTS then insisted that we likely altered their reports after QTS supplied them. • Conveniently, the reports needed to find the cause of the problem were missing from the QTS report portal. (Which they were paid to provide each pay period. All of the others were still there) • Rick Eddins was nice enough to charge me $20.00 per report to obtain the reports that were missing from their portal; reports they were already paid to produce, but chose not to keep. • This payroll company failed to upload the payroll reports to their portal when they were paid to provide that service and then they demanded additional money to go back and do the job they were paid to complete to begin with. • Rick Eddins personally called me (CEO) and that was quite the experience: I was told by him that it was my fiduciary responsibility to confirm the totals they supply to us, (he repeated this word-for-word each time I tried to ask any other question) I agree with that in theory, but that excuse doesn’t hold up when it is his company’s legal obligation to supply accurate reports; the services they are paid for. QTS was paid to assist us in fulfilling our fiduciary responsibility and when you use a company in that capacity, you do not expect that company to play games with you after they make a mistake by producing inaccurate reports, then never uploaded or just deleted the evidence of how that happened. • Rick Eddins told me himself that they would not be responsible because I could have changed the spread supplied to us. Of course, since his company never uploaded or just deleted the reports from their portal, we could not validate his claim. The QTS weekly reports did not match the year-end numbers that they also supplied. Their own reports did not agree with each other, yet we are responsible for tracking down their failure. QTS is a fraud. And their CEO Rick Eddins showed himself to be without integrity. He refused to stand by his company’s own work product and instead blamed us, their customer for their failures. It is so very impressive to hear from the company CEO, Rick Eddins that he is wasting his time with me since I was no longer a client. This is how QTS stands behind its work. It would be hard for me to believe this could happen if I did not have our entire conversations on recording… An interesting listen to be sure. I would not recommend QTS to walk my dog, let alone rely upon them for anything touching payroll ever again.
Other Contributing Factors: Industry Focus, Specific Service Offering, Cost

Media

Locations

Headquarters:
Las Vegas, NV