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AnswerConnect

5.0 (11)
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Construction
1 reviewers
20%
No Data to ShowReviewers haven't reported cost data for this provider yet
Lynn MesserAttorney
Overall Rating
5.0
Communication
4.9
Responsiveness
4.9
Accuracy of Timeline
Not rated
Expertise
5.0
Value for Money
4.9
Accuracy of Cost Estimates
Not rated
Donna was extremely kind, patient and helpful with me when I called today. She changed everything that I requested to change on my profile. She was fully equipped and knowledgeable regarding the options that are included in my plan. I was considering reducing my plan because I have not had that many calls lately, however, I decided that I would stay with it after speaking with Donna. Thank you Donna!August 18, 2022

https://www.answerconnect.com

Portland, OR

Founded 2002

101-250 Employees

Live call answering company headquartered in Oregon

AnswerConnect is a live call answering service provider across the United States that provides various industries with a range of customer care and communication services. They are a specialized virtual receptionist support for the legal, healthcare, finance, e-commerce, real estate, marketing, and tech industries. AnswerConnect offers business answering services, including virtual receptionist, after-hours answering, 24/7 live answering, bilingual services, call forwarding, customer support center, inbound sales, call routing, lead capture tools, and inbound direct response. Additional services they provide include franchise answering services, order management, appointment taking, and web chat services. The company utilizes various technology plug-ins, including Salesforce, Zoho, Freshsales, Webhooks, Insightly, Serviceminder, Zendesk, Keap, and more.

Expertise

Services Offered
Appointment Setting|Call Centers|Customer Support|Inbound Voice Services|Sales Outsourcing
Industries Served
Finance & Accounting | Construction | Hospitality, Dining, Event & Travel | Public, Non Profit & Religious Organizations | IT & Software Development | Legal | Health & Medicine | Real Estate

Costs

Project CostProjects Starting at:
Less than $1K each
2 reviewers reported project cost for this provider
Less than $1K
18%
$1K - $2.5K
$2.5K - $5K
$5K - $10K
$10K+
No cost reported
82%
Retainer CostRetainers Starting at:
not provided by vendor
1 reviewer reported retainer cost for this provider
$250 - $500
$500 - $1K
9%
$1K - $2K
$2K - $5K
$5K+
No cost reported
91%

AnswerConnect Reviews

Overall Rating

5.0

11 Reviews

Expertise
5.0
Value for Money
4.9
Accuracy of Cost Estimates
Not rated
Communication
4.9
Responsiveness
4.9
Accuracy of Timeline
Not rated

11 reviews

Recommended
Lynn Messer
Attorney
Law Practice, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 18, 2022
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Confidential
Overall Experience: Donna was extremely kind, patient and helpful with me when I called today. She changed everything that I requested to change on my profile. She was fully equipped and knowledgeable regarding the options that are included in my plan. I was considering reducing my plan because I have not had that many calls lately, however, I decided that I would stay with it after speaking with Donna. Thank you Donna!
Other Contributing Factors: Variety Of Services Offered
Vidit Kumar
Vice President, Business Development
Information Technology and Services, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
February 13, 2023
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: $500-$1,000 monthly
Overall Experience: Effectively delivers what it promises. I am quite impressed with their services. Most importantly their support and implementation team is super responsive which is helpful. They have got themselves a long-time customer now.
Other Contributing Factors: Specific Service Offering, Cost, Variety Of Services Offered
Citizens of Heaven Ministries
Owner operator / Minister
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
January 23, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Confidential
Overall Experience: Excellent service, dynamic data entry initial works, excellent user friendly environment; Blessed to connect! *let’s see what transpires after a season of employ….
Other Contributing Factors: Technical Expertise, Cost, Specific Service Offering, Variety Of Services Offered, Reputation
Sharra Hinton
Owner/Operator
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 9, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: We just started working with AnswerConnect the last month and have found the experience very positive. The setup was a breeze! They made it so simple. Messages are clear, concise, and easy to retrieve. I look forward to continuing to work with this great team.
Other Contributing Factors: Cost, Industry Focus, Location, Specific Service Offering, Technical Expertise
Verified Reviewer
Marketing Director
Construction, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 18, 2022
Frequency: Ongoing Service
Cost Per Project: Unspecified
Overall Experience: The customer service manager walked me through the platform and its capabilities very efficiently and thoroughly, which was quite helpful and informative.
Your Tax Reliever
Employee
Real Estate, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 17, 2022
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: The experience so far has been great. The team has been really supportive and has answered our questions with lots of details and accuracy.
Other Contributing Factors: Specific Service Offering, Cost, Reputation, Variety Of Services Offered, Technical Expertise
Verified Reviewer
Owner
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
January 20, 2023
Cost Per Project: Unspecified
Overall Experience: I am very impressed by the level of customer service and overall quality of this service. The providers are extremely helpful with managing any requests and take the time to explain everything!
Verified Reviewer
Ownwer and therapist
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 9, 2023
Cost Per Project: Unspecified
Overall Experience: The provider was very patient, was a good listener, able to come up with original suggestions. He was able to anticipate our needs and healped with improving the script.
Marko Nadj
Owner
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 9, 2023
Cost Per Project: Unspecified
Overall Experience: Sheikh was very helpful and patient with me. He guided me through the process and setup was an ease. Thank you
Verified Reviewer
Guest Experience Manager
Food & Beverages, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 18, 2022
Cost Per Project: Unspecified
Overall Experience: Thank you very much for your help. We needed several changes and Jen was very patient and knowledgeable.
Karandeep Kalsy
Director
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 9, 2023
Cost Per Project: Unspecified
Overall Experience: Jaki understood my issues and updated the script to accommodate my needs.

Locations

Headquarters:
Portland, OR
Other Locations (1)
  • Toronto