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AnswerForce

5.0 (10)
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Construction
5 reviewers
71%
No Data to ShowReviewers haven't reported cost data for this provider yet
Melissa Wittig avatar
Melissa WittigCommunications Director
Overall Rating
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0
Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
Kelly is absolutely FANTASTIC. She showed me how everything was set up, customized the answering scripts, helped configure all the "back end" things and overall achieved far more than I even hoped for! Kelly is a master of the system and clearly knows every angle of how it all works. She and Mandy have been absolutely phenomenal and I'm thankful to have this top-notch company as a partner for our business!September 26, 2023

https://www.answerforce.com

Portland, OR

Founded 2003

101-250 Employees

Call center and answering service company based in Oregon

AnswerForce is an answering service and call center agency founded in 2003 and headquartered in Portland, Oregon. They specialize in providing customer service and support that enables businesses to grow and expand their customer base. AnswerForce provides a wide range of services, which include 24/7 call answering, live chat, appointment setting, and bilingual call handling services with their client's preferred sales software. Additionally, their virtual receptionists are skilled in screening calls, gathering data, and qualifying leads. The company conducts outbound follow-up calls to convert more web visitors into customers. AnswerForce collaborates with companies from diverse sectors, including construction, HVAC, plumbing, and other home services. They have experience working with various integrations and platforms, such as Zendesk, Salesforce, Odoo, HubSpot, Slack, Zapier, and Microsoft Teams.

Expertise

Services Offered
Appointment Setting|Call Centers|Customer Support|Inbound Voice Services|Lead Generation|Outbound Voice Services
Industries Served
Construction | Public, Non Profit & Religious Organizations | IT & Software Development

Costs

Project CostProjects Starting at:
not provided by vendor
2 reviewers reported project cost for this provider
Less than $1K
20%
$1K - $2.5K
$2.5K - $5K
$5K - $10K
$10K+
No cost reported
80%
Retainer CostRetainers Starting at:
Less than $500 monthly
3 reviewers reported retainer cost for this provider
$250 - $500
20%
$500 - $1K
10%
$1K - $2K
$2K - $5K
$5K+
No cost reported
70%

AnswerForce Reviews

Overall Rating

5.0

10 Reviews

Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0

Pros:

  • The entire process from beginning to end has been very easy and professional, from Mandy to Kelly both of them have been exceptional.

  • They were very easy to work with, easy onboarding and communicative when we needed them.

  • They moved FAST when we were ready to get started, and took the time to answer all of my questions. They were exceedingly transparent and knowledgeable.

  • The convivence of getting quick answers and results

Cons:

  • No cons in my experience, the entire process has been very simple, and they have made my job a lot simpler, usually answering services are a little tricky to follow in terms of the script, but AnswerForce took care of that as well.

  • Nothing. I can't think of a single area needing improvement!

  • I do not have any cons or issues that I can name.

  • I do not have any cons at this moment...

10 reviews

Recommended
Melissa Wittig avatar
Melissa Wittig
Communications Director
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
They moved FAST when we were ready to get started, and took the time to answer all of my questions. They were exceedingly transparent and knowledgeable.
Cons:
Nothing. I can't think of a single area needing improvement!
Reviewer Source
Source: UpCity
September 26, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Less than $500 monthly
Overall Experience: Kelly is absolutely FANTASTIC. She showed me how everything was set up, customized the answering scripts, helped configure all the "back end" things and overall achieved far more than I even hoped for! Kelly is a master of the system and clearly knows every angle of how it all works. She and Mandy have been absolutely phenomenal and I'm thankful to have this top-notch company as a partner for our business!
Other Contributing Factors: Cost, Industry Focus, Reputation, Specific Service Offering, Technical Expertise
Mitzi Sierra avatar
Mitzi Sierra
Office Manager
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
The entire process from beginning to end has been very easy and professional, from Mandy to Kelly both of them have been exceptional.
Cons:
No cons in my experience, the entire process has been very simple, and they have made my job a lot simpler, usually answering services are a little tricky to follow in terms of the script, but AnswerForce took care of that as well.
Reviewer Source
Source: UpCity
October 6, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Kelly O'Brien was very kind, and professional, she made the entire process very easy to follow and to understand. She empathized with our company's needs and was very diligent in answering all of my questions.
Other Contributing Factors: Cost, Industry Focus, Specific Service Offering, Variety Of Services Offered
Chad Sarofian
Operations & Logistics Manager
Information Technology and Services, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Custom call scripts tailored to our specific business needs. Rapid and resourceful customer service.
Cons:
Sometimes clarity & fluency of the receptionist going through the call script is not exactly as planned. Sometimes notifications are missed or fail to send or update..
Reviewer Source
Source: UpCity
August 18, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: We have been using this service for multiple years now! The customer service response and rapid solutions to any issues or questions is amazing. Highly satisfied with our experience.
Other Contributing Factors: Cost, Variety Of Services Offered
Office (Amy)
Owner
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Her knowledge and timely manner!!! She was quick, on time and precise. Helped fill in all the blanks!
Cons:
There isn't anything - All was perfect and spot on!!!
Reviewer Source
Source: UpCity
October 27, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: Katrice was very knowledgeable and professional. Helped us immensely with setting up the system and being so detailed and precise to our needs. THANK YOU Katrice!!!!!!
Other Contributing Factors: Specific Service Offering
Rachel Brown avatar
Rachel Brown
Customer Service Manager
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
They were very easy to work with, easy onboarding and communicative when we needed them.
Cons:
I do not have any cons or issues that I can name.
Reviewer Source
Source: UpCity
September 18, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: AnswerForce has been a great partner and an excellent additional employee, stepping in every time we have needed them!
Other Contributing Factors: Cost, Reputation, Specific Service Offering, Technical Expertise, Variety Of Services Offered
Kelsie Passman avatar
Kelsie Passman
Client Service Rep.
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
The convivence of getting quick answers and results
Cons:
I do not have any cons at this moment...
Reviewer Source
Source: UpCity
September 12, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Very quick and easy! She was able to help me with in minutes.
Other Contributing Factors: Industry Focus, Technical Expertise
Justine Apple
Logistics Manager
Construction, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
The representative and level of customer service care they provide
Cons:
Not available, I like everything that answerforce provides us with
Reviewer Source
Source: UpCity
October 6, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: My representative went above and beyond and even waited on hold 10 minutes while I troubleshooted my next steps to be able to resolve my answerforce question. She was kind, considerate, and so so friendly.
Other Contributing Factors: Cost, Reputation, Variety Of Services Offered
Eric Senn
Customer Support Specialist
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Chat was easiest and quickest way to get ahold of somebody
Cons:
Seems good all the way around Nothing to change
Reviewer Source
Source: UpCity
October 13, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Received a quick and accurate response when i needed help with adjusting our current setup. This is the second time i reached out and both times were fast and easy.
Other Contributing Factors: Cost
Verified Reviewer
Senior Support Manager
Information Technology and Services, Unspecified
Overall Rating
5.0
Likelihood to Recommend
8/10
Pros:
Responsive and understands our use case.
Cons:
I can't think of any cons at this moment
Reviewer Source
Source: UpCity
October 13, 2023
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Always a pleasure working with Kelly. She takes time to understand my business challenges and partners with us to make successful customer outcomes.
Other Contributing Factors: Cost
Ashley Smith
Unspecified
Overall Rating
5.0
Pros:
How quick and easy it was to make an update.
Cons:
Nothing at this moment. Beyond impressed so far.
Reviewer Source
Source: UpCity
October 27, 2023
Cost Per Project: Unspecified
Overall Experience: I needed to make a small change to my account and I sent 1 question and with in 6 messages including thank you my account was updated.

Locations

Headquarters:
Portland, OR