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Blue Valley Marketing

5.0 (11)
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Hospitality, Dining, Event & Travel
2 reviewers
40%
PROJECT COST
Less than $1Kper project7 reviewers | 64%
RETAINER COST
$500 - $1Kper month6 reviewers | 55%
Todd SchwarzenbachVice President of Sales & Marketing
Overall Rating
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0
Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
What struck me about the team assigned to our project was how quickly they understood our unique needs. Not a simple task, being that we operate in the industrial machinery manufacturing sector. They put together a tailored approach. The strategies were not just about the numbers, but more importantly the quality of the leads that translated into meaningful business opportunities. I want to highlight their communications skills. The team was fast to react, and response and I felt heard. We were able to increase client engagements and as a result fill our sales funnel with valuable sales opportunities. One of the things I believe sets them apart is the personalized touch; how they care about our success. They are an invaluable asset to our sales and marketing efforts.November 24, 2023

Home, KS

Founded 1991

101-250 Employees

US-based call center services provider

Blue Valley Marketing is a US-based call center services provider that offers a comprehensive range of inbound and outbound solutions to help businesses grow their sales. Their services include lead generation, content marketing distribution, customer development, winback programs, market research, and surveys. They also offer quality B2B lists for business growth. Blue Valley Marketing utilizes best practice solutions to enhance brand quality, secure increased revenue and profits, and provide reliable and professional campaign management.

Expertise

Services Offered
Appointment Setting|Call Centers|Inbound Voice Services|Lead Generation|Outbound Voice Services
Industries Served
Retail, Consumer Goods & Services | Health & Medicine | Manufacturing | IT & Software Development | Public, Non Profit & Religious Organizations

Costs

Project CostProjects Starting at:
$5K each
11 reviewers reported project cost for this provider
Less than $1K
64%
$1K - $2.5K
27%
$2.5K - $5K
$5K - $10K
$10K+
9%
No cost reported
Retainer CostRetainers Starting at:
$2K monthly
10 reviewers reported retainer cost for this provider
$250 - $500
18%
$500 - $1K
55%
$1K - $2K
18%
$2K - $5K
$5K+
No cost reported
9%

Blue Valley Marketing Reviews

Overall Rating

5.0

11 Reviews

Expertise
5.0
Value for Money
5.0
Accuracy of Cost Estimates
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
5.0

Pros:

  • Their attention to detail and ability to understand our business needs stand out to us.

  • We loved Blue Valley Marketing's exceptional customer support. Their agents are friendly, patient, and well-informed, making every interaction a breeze. They truly understand our business needs!

  • We like that they are timely, dedicated, and always deliver up to our standards.

  • They held weekly meetings to discuss progress and feedback, implementing feedback and updating us in between to ensure the project was going in the direction we wanted.

Cons:

  • We were satisfied with the outcome of the project and could not think of anything they could have done differently.

  • The company's performance was flawless, and we couldn't find any shortcomings in their Call center services.

  • So far, No areas for improvement. Their work was exemplary.

  • Not really, they did a really good job of offering support even after the project was completed.

11 reviews

Recommended
Todd Schwarzenbach
Vice President of Sales & Marketing
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
One thing I like about them is the fact that they met all of our expectations and needs. Impressive!
Cons:
So far, No areas for improvement. Their work was exemplary.
Reviewer Source
Source: UpCity
November 24, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: What struck me about the team assigned to our project was how quickly they understood our unique needs. Not a simple task, being that we operate in the industrial machinery manufacturing sector. They put together a tailored approach. The strategies were not just about the numbers, but more importantly the quality of the leads that translated into meaningful business opportunities. I want to highlight their communications skills. The team was fast to react, and response and I felt heard. We were able to increase client engagements and as a result fill our sales funnel with valuable sales opportunities. One of the things I believe sets them apart is the personalized touch; how they care about our success. They are an invaluable asset to our sales and marketing efforts.
Other Contributing Factors: Cost, Industry Focus, Location, Reputation
Susan Todaro
Owner
Insurance, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
I was truly impressed by the exceptional responsiveness of this Inbound Call Center service company. Their quick adaptation to our complex software development needs and their dedication to resolving customer inquiries efficiently stood out as highly unique and commendable
Cons:
No, I have no complaints. So far, everything has been good.
Reviewer Source
Source: UpCity
November 10, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: My experience with Blue Valley Marketing's call center services has been exceptional. We faced challenges in handling a high volume of customer inquiries and claims. Blue Valley Marketing addressed our needs effectively. They provided seamless support for our clients, ensuring quick responses to policy-related queries and claims processing. Their agents demonstrated a deep understanding of insurance intricacies and regulations, making the interaction smoother for our clients. This helped in maintaining customer satisfaction and retention. The personalized service they offer sets them apart. Their expertise in managing customer interactions and addressing insurance-specific issues has been invaluable. Overall, Blue Valley Marketing has been a crucial partner in enhancing our customer service and satisfaction.
Other Contributing Factors: Cost, Location, Reputation, Specific Service Offering
Rhonda Mercaldo
Owner/Operator
Restaurants, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
I was impressed with their overall responsiveness and problem-solving skills.
Cons:
Honestly I wouldn’t have them change anything because the results speak for themselves.
Reviewer Source
Source: UpCity
October 27, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
Other Contributing Factors: Location, Portfolio, Technical Expertise
William Viveen
CEO
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their prompt response, flexibility and professionalism
Cons:
Currently, I cannot think of anything that requires modification. I am very happy with my experience working with the team. The support and communication were excellent; they understood our needs and delivered promptly. They went beyond what we expected from them, providing ideas that made the project exceptional. Highly recommended!
Reviewer Source
Source: UpCity
November 3, 2023
Frequency: Single Project
Cost Per Project: Less than $1,000
Retainer: $1,000-$2,000 monthly
Overall Experience: I had a fantastic experience with Blue Valley Marketing's call center services. Their team was consistently attentive and understanding of our unique needs. They went the extra mile to ensure our customers received top-notch support, improving our client satisfaction rates significantly. The agents were polite and knowledgeable, making interactions with our customers smooth and pleasant. We've seen a notable increase in efficiency and customer retention since partnering with them. Their commitment to excellence and a personalized approach to our business made it a truly rewarding partnership. We couldn't be happier with our choice!
Other Contributing Factors: Cost, Location, Reputation, Specific Service Offering, Technical Expertise
Antonio Neri
President & CEO
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their team demonstrated exceptional knowledge, remarkable patience, and unmatched responsiveness. It's rare to find a lead generation partner so dedicated and effective. We look forward to a long-lasting collaboration with them.
Cons:
Not really, they did a really good job of offering support even after the project was completed.
Reviewer Source
Source: UpCity
October 27, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: Blue Valley has been nothing short of fantastic in our experience. We rely heavily on quality leads as an IT Services and IT Consulting firm, and Blue Valley Marketing exceeded our expectations. Their team was attentive, understood our specific requirements, and consistently delivered high-quality leads. Their tailored approach and quick communication were crucial. We've experienced a big increase in customer acquisition since partnering with Blue Valley Marketing, and we can certainly claim that it was a game changer for us.
Other Contributing Factors: Cost, Portfolio, Reputation, Specific Service Offering
Eric Richter
Senior Director of Sales
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
They held weekly meetings to discuss progress and feedback, implementing feedback and updating us in between to ensure the project was going in the direction we wanted.
Cons:
Can't say because the collaboration went the way we had hoped- even better in some ways
Reviewer Source
Source: UpCity
December 18, 2023
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $500-$1,000 monthly
Overall Experience: We partnered with Blue Valley Marketing, an excellent Inbound call center service company, to enhance our customer support services. Their advanced call routing system and commitment to quality assurance have resulted in shorter wait times, faster resolution times, and higher customer satisfaction levels. We highly recommend Blue Valley Marketing to any organization, as their agents' knowledge, professionalism, and dedication have significantly improved our customer service. Overall, we are extremely satisfied with the services provided by Blue Valley Marketing.
Other Contributing Factors: Cost, Location, Portfolio, Reputation, Technical Expertise
Anne Marie Lukin
Franchise Owner
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their attention to detail and ability to understand our business needs stand out to us.
Cons:
We were satisfied with the outcome of the project and could not think of anything they could have done differently.
Reviewer Source
Source: UpCity
November 24, 2023
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $500-$1,000 monthly
Overall Experience: They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
Other Contributing Factors: Industry Focus, Location, Portfolio, Specific Service Offering
Matt kopel
Co-CEO and President
Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
Their adeptness in tech understanding and user support stood out.
Cons:
Honestly I wouldn’t have them change anything because the results speak for themselves.
Reviewer Source
Source: UpCity
November 17, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: $500-$1,000 monthly
Overall Experience: I'm delighted to share our experience with Blue Valley Marketing's inbound call center services. We were thoroughly impressed by their prowess in handling our software project. The precision with which they tackled our tasks was commendable. They excelled in customer interactions, flawlessly addressing queries and ensuring enhanced user experiences. The deliverables exceeded our expectations, providing streamlined query resolution that significantly contributed to the success of our project.
Other Contributing Factors: Cost, Industry Focus, Location
Peggy Roe
Chief Customer Officer
Hospitality, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
We like that they are timely, dedicated, and always deliver up to our standards.
Cons:
The company's performance was flawless, and we couldn't find any shortcomings in their Call center services.
Reviewer Source
Source: UpCity
February 9, 2024
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $500-$1,000 monthly
Overall Experience: BVM is a key player in hospitality. Their call center services enhance guests' experiences with Marriott, handling numerous inquiries, answering questions, managing concerns, and providing overall great support. Thanks to them, our guests enjoy top-notch services. Their professionalism ensures the highest quality for our brand in the US and around the world
Other Contributing Factors: Cost, Industry Focus, Location, Portfolio
Kendra Brassfield
Chief Executive Officer
Hospital & Health Care, Unspecified
Overall Rating
5.0
Likelihood to Recommend
10/10
Pros:
We loved Blue Valley Marketing's exceptional customer support. Their agents are friendly, patient, and well-informed, making every interaction a breeze. They truly understand our business needs!
Cons:
None to be specific, they are doing a great job
Reviewer Source
Source: UpCity
October 27, 2023
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: $1,000-$2,000 monthly
Overall Experience: Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
Other Contributing Factors: Cost, Reputation, Technical Expertise
Verified Reviewer
Director of Audience Development
Education Management, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
May 12, 2023
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: I have used Blue Valley's services for several years. The overall product that they deliver from the start of a project to completion is excellent. They meet or exceed my goals and deadlines without fail. They are extremely easy to work with, timely with their reporting and responsive to any changes or adjustments that I request.
Other Contributing Factors: Industry Focus

Locations

Headquarters:
Home, KS