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Bluechip Call Center

5.0 (8)
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IT & Software Development
3 reviewers
43%
PROJECT COST
$1K - $2.5Kper project3 reviewers | 38%
RETAINER COST
$250 - $500per month4 reviewers | 50%
Stephen AdamsManager
Overall Rating
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
Not rated
Expertise
4.8
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
After using Bluechip Call Center outsourcing solutions, I am convinced that they are amongst the very best vendors in the industry. We were struggling with high call flow and outsourced our customer care to them. Although we were circumspect in the beginning, we were glad to see the progress they made with our growing customer base. I don’t know how they manage such a vast operation, but they do it very well. They are always spot on with their reporting and provide their own inputs from time to time. It has been a nearly two year association and we are happy that they are our partners. Very good company, I recommend them highly.August 5, 2020

https://www.bluechipcallcenter.com

Seattle, WA

Founded 2023

Employees

Call center outsourcing and IT servicing agency

Bluechip is a leading provider of call center outsourcing services in India. Their main aim is to help businesses achieve their goals by providing exceptional call center services that enhance customer satisfaction and increase ROI. With years of experience and a team of skilled professionals, Bluechip is committed to delivering high-quality services that streamline business operations and improve overall efficiency. Their call center outsourcing services are designed to meet the unique needs of each client, and they work closely with businesses to develop customized solutions that deliver real results. Whether you need inbound call center services, outbound call center services, or both, Bluechip has the expertise and resources to help your business succeed. Trust Bluechip to help you achieve your goals and take your business to the next level with their reliable and cost-effective call center outsourcing services.

Expertise

Services Offered
Appointment Setting|Business Process Outsourcing (BPO)|Call Centers|Custom Software Development|Customer Support|Inbound Voice Services|Lead Generation|Mobile App Development|Outbound Voice Services

Costs

Project CostProjects Starting at:
not provided by vendor
7 reviewers reported project cost for this provider
Less than $1K
13%
$1K - $2.5K
38%
$2.5K - $5K
38%
$5K - $10K
$10K+
No cost reported
13%
Retainer CostRetainers Starting at:
not provided by vendor
5 reviewers reported retainer cost for this provider
$250 - $500
50%
$500 - $1K
13%
$1K - $2K
$2K - $5K
$5K+
No cost reported
38%

Bluechip Call Center Reviews

Overall Rating

5.0

8 Reviews

Expertise
4.8
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
Not rated

8 reviews

Recommended
Stephen Adams
Manager
Information Technology and Services, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 5, 2020
Frequency: Single Project
Cost Per Project: $1,000 - $2,499
Retainer: Less than $500 monthly
Overall Experience: After using Bluechip Call Center outsourcing solutions, I am convinced that they are amongst the very best vendors in the industry. We were struggling with high call flow and outsourced our customer care to them. Although we were circumspect in the beginning, we were glad to see the progress they made with our growing customer base. I don’t know how they manage such a vast operation, but they do it very well. They are always spot on with their reporting and provide their own inputs from time to time. It has been a nearly two year association and we are happy that they are our partners. Very good company, I recommend them highly.
Other Contributing Factors: Specific Service Offering, Industry Focus, Reputation
Lennie Elliott
Manager
Hospitality, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
December 8, 2020
Frequency: Ongoing Service
Cost Per Project: $2,500 - $4,999
Retainer: Less than $500 monthly
Overall Experience: To be very honest, I was apprehensive about outsourcing to India. But Bluechip Call Center has been so good that we are planning to outsource our back office as well. There has never been any shortage of support whenever we found ourselves in trouble. The managers at Bluechip take personal care of clients’ account and show tremendous amount of dedication. They are very professional, polite and a joy to work with. Not only that, they have great expertise in call center software and customize their CRM and IVR as per clients’ requirements.
Other Contributing Factors: Industry Focus
Maria Richards
Manager
Think Tanks, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
October 1, 2020
Frequency: Single Project
Cost Per Project: $1,000 - $2,499
Overall Experience: Our tech support needed a facelift, and Bluechip Call Center has helped us in that. They have focused on improving the CSAT and FCR percentage and succeeded in that to some extent. I think they are very good at technical processes because they have many engineers working in their call centers. They strike the perfect balance between speech skills and process knowledge, and deliver very well on calls. Since outsourcing, I haven’t encountered any major customer complaint and things are going pretty smoothly.
Other Contributing Factors: Reputation, Cost, Industry Focus
Olivia Twain
IT Manager
Information Technology and Services, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
February 9, 2021
Frequency: Ongoing Service
Cost Per Project: $2,500 - $4,999
Retainer: $500-$1,000 monthly
Overall Experience: Since outsourcing call center to Bluechip Call Center, we have seen a commendable rise in the level of customer communication. Our customers’ are leaving rave views of the services on our online portal and social media profile. It is pleasant surprise and we are happy to experience this change. We have entrusted Bluechip with our trust and they have delivered back. I believe they have the best call center CRM and IVR support. They can give a new dimension to any call center process.
Other Contributing Factors: Industry Focus, Technical Expertise, Specific Service Offering, Reputation
Aisha Mukharji
Executive
Hospitality, 501-1000 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 1, 2021
Frequency: Ongoing Service
Cost Per Project: $2,500 - $4,999
Retainer: Less than $500 monthly
Overall Experience: As our new call center partner, we are impressed by the performance of Bluechip Call Center. They have helped us in every way. The CSAT is much better and the FCR percentage is also high. AHT does need some improvement though, but overall we are quite happy with their way of working. Their agents speak fluent English and our customers like them very much.
Other Contributing Factors: Technical Expertise, Location, Variety Of Services Offered
Morris Jane
CTO
Education Management, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
June 22, 2020
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: Less than $500 monthly
Overall Experience: Flawless 24x7 customer service with a smile on their face, that is what Bluechip call center agents are like. They have this inner motivation to solve customer issues that I believe is very rare, almost nonexistent in todays world. Highly appreciate the help.
Other Contributing Factors: Technical Expertise, Location, Specific Service Offering, Reputation, Variety Of Services Offered, Industry Focus
Ronit Singh
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
April 16, 2021
Frequency: Single Project
Cost Per Project: Less than $1,000
Overall Experience: Very consistent services for long-term customer outsourcing BlueChip Call Center’s relationship with our company has always been very good. For nearly 2 years, we are using their customer support solutions and there has hardly been any dip in the level of quality. Bluechip is very good at forging strong bonds with customers and building good relationships. We can’t imagine our business success without their support.
Mayra Justin
Back Office Support Services
Information Technology and Services, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
March 17, 2021
Cost Per Project: Unspecified
Overall Experience: Much better services than our previous call center partner It has been a truly remarkable experience with our new partner Bluechip Call Center. They have been much better than our previous call center partner and maintained very high ratings throughout their short tenure. I really like the personalized experience that they are able to provide because of their tremendous technical proficiency in IVR technology. Overall we are happy with our journey so far, although AHT could be a little better.

Locations

Headquarters:
Seattle, WA
US U.S. Locations (1)
  • Cherry Hill