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LEX Reception

5.0 (57)
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Legal
13 reviewers
62%
PROJECT COST
Less than $1Kper project14 reviewers | 25%
RETAINER COST
$250 - $500per month20 reviewers | 35%
Rebecca SecordOwner
Overall Rating
5.0
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
Not rated
Expertise
5.0
Value for Money
4.9
Accuracy of Cost Estimates
Not rated
I have worked with LexReception for nearly 3 years and their services are an invaluable asset to my small business. Setting up my account was easy and any changes I need to make are handled quickly and correctly. The feedback and recording options for inbound calls is great too. When there are issues with team members not handling a call according to the script, their system makes it easy to review the call (assuming you have calls recorded) and the follow-up from the supervisor teams is fast and thorough. Recommend LexRecption without reservation.October 27, 2021

https://www.lexreception.com

Portland, OR

Founded 2011

101-250 Employees

Appointment setting and outbound calling provider

LEX Reception provides 24/7 legal call center services to help law firms improve efficiency. Based in the United States, they offer bilingual English and Spanish receptionists to assist with call intake, appointment scheduling, client support, and follow up for legal professionals including personal injury lawyers, criminal defense attorneys, solo practitioners, family lawyers, and immigration lawyers. By integrating with popular legal software, LEX Reception aims to streamline workflows so firms can focus on legal work. Their expert receptionists screen calls, schedule appointments, assist website visitors via live chat, and conduct outbound calling to help attorneys convert more leads, boost retention, and better connect with clients.

Featured Video Review

Frank M. avatar
Frank M.Owner
5.0
“LEX Reception Review: Completing the Remote Office”
Reviewer Source

Expertise

Services Offered
Appointment Setting|Call Centers|Inbound Voice Services|Outbound Voice Services
Industries Served
IT & Software Development | Legal | Real Estate

Costs

Project CostProjects Starting at:
not provided by vendor
20 reviewers reported project cost for this provider
Less than $1K
25%
$1K - $2.5K
4%
$2.5K - $5K
5%
$5K - $10K
2%
$10K+
No cost reported
65%
Retainer CostRetainers Starting at:
Less than $500 monthly
26 reviewers reported retainer cost for this provider
$250 - $500
35%
$500 - $1K
9%
$1K - $2K
2%
$2K - $5K
$5K+
No cost reported
54%

LEX Reception Reviews

Overall Rating

5.0

57 Reviews

Expertise
5.0
Value for Money
4.9
Accuracy of Cost Estimates
Not rated
Communication
5.0
Responsiveness
5.0
Accuracy of Timeline
Not rated

57 reviews

Recommended
Rebecca Secord
Owner
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
October 27, 2021
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: I have worked with LexReception for nearly 3 years and their services are an invaluable asset to my small business. Setting up my account was easy and any changes I need to make are handled quickly and correctly. The feedback and recording options for inbound calls is great too. When there are issues with team members not handling a call according to the script, their system makes it easy to review the call (assuming you have calls recorded) and the follow-up from the supervisor teams is fast and thorough. Recommend LexRecption without reservation.
Other Contributing Factors: Industry Focus, Reputation, Specific Service Offering, Cost
Jennifer Novak avatar
Jennifer Novak
Owner
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
October 27, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: Less than $500 monthly
Overall Experience: Super easy, Bambi was very professional and nice. She made the whole process quick and painless.
Other Contributing Factors: Reputation, Variety Of Services Offered, Cost
Haytham Mansour
Owner
Hospital & Health Care, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
November 4, 2021
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: Less than $500 monthly
Overall Experience: Lex has provided me the flexibility of scheduling new patients without having to hire another staff member. Using the dashboard is easy. Problems with the script or call conversations are quickly addressed and corrected. My patients have always stated how cordial and professional the person was that answered the phone. Couldn't be happier with the service. Would highly recommend to other business looking to get help answering their phone calls.
Other Contributing Factors: Specific Service Offering, Cost
Eloy Ivan Trujillo avatar
Eloy Ivan Trujillo
President
Law Practice, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
April 13, 2022
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Overall Experience: Excellent customer service. Has saved my office so much time. Professional and friendly call center agents. Brianna is great too! Highly recommend.
Other Contributing Factors: Technical Expertise, Reputation, Cost
H Frances Reaves, Esq. avatar
H Frances Reaves, Esq.
No
Law Practice, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
July 18, 2022
Frequency: Ongoing Service
Cost Per Project: $2,500 - $4,999
Overall Experience: She is a consummate professional. When I’ve decided against using your service, she understood why and wished me the best of luck.
Other Contributing Factors: Reputation
Linda Knapp
President/Managing Attorney
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
November 4, 2021
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: Less than $500 monthly
Overall Experience: Helpful in adjusting minutes up at a reasonable cost to deal with the needs of my solo practice. Always respond immediately if we need to add an instruction like "closed for training" or "closed for a long holiday weekend reopening ... ". Available 24/7 for prospective clients. Responded promptly when a problem arose. My staff love knowing they can switch on during lunch or from 30 minutes to a couple of hours if they are snowed under with clients. Very pleased.
Other Contributing Factors: Reputation, Industry Focus, Cost
Carolina Arias Cediel avatar
Carolina Arias Cediel
Executive Director
Non-Profit Organization Management, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
February 21, 2022
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: Manni was personable, informative, and helpful! She is a great asset to the team.
Other Contributing Factors: Cost, Variety Of Services Offered, Technical Expertise, Reputation, Specific Service Offering
Marisol Buckley
Business Partner
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
October 26, 2021
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: LEX has done a fantastic job! The company we were previously using started putting our clients on hold or simply not answering so we switched over to LEX. Very professional, all phone calls answered immediately, staff extremely helpful & great follow up. Lots of additional perks as well. I highly recommend them.
Other Contributing Factors: Cost, Specific Service Offering, Reputation, Industry Focus
Nicole Reeves Lavallee
President
Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
November 18, 2021
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: Lex is very responsive with any changes in messaging or scripts. They update as needed (Including office closure). The staff always says the firm name correct (Siri and all automation systems do not). The message taken are concise and accurate.
Other Contributing Factors: Reputation, Technical Expertise, Cost
Stephan Lopez, Esq. avatar
Stephan Lopez, Esq.
Managing Partner
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
October 26, 2021
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: The company is very detail oriented and not only takes down all of the important information but they do so in a manner which allows us to prioritize the callbacks by virtue of their level of urgency. I am very satisfied with the services they provide our firm and would recommend the company without reservations.
Other Contributing Factors: Cost, Specific Service Offering, Reputation
Kerri Donica
Attorney
Law Practice, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
November 3, 2022
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: Less than $500 monthly
Overall Experience: Had another answering service that was twice as much and at least only half as effective and accurate. Brianna Quiroga stays on top of everything for us. I even received a phone call b/c a client was at the office with a retainer fee and enabled me to connect with the client. The messages make sense, the names are right - I absolutely would recommend LEX to everyone!
Other Contributing Factors: Variety Of Services Offered
Steven Frazier
Owner
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
November 5, 2021
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: They are very professional. I have had good comments from clients. Many people do not know they are speaking with an answering service. Also they are responsive to making changes in the script.
Other Contributing Factors: Cost, Reputation
Verified Reviewer
Managing member
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
November 5, 2021
Frequency: Ongoing Service
Cost Per Project: Less than $1,000
Retainer: Less than $500 monthly
Overall Experience: We use LEX for inbound phone calls from new leads in off peak hours. They handle intake calls well and even set appointments directly into our calendar!
Other Contributing Factors: Cost, Reputation
Travis Christiansen
Owner
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
November 18, 2021
Frequency: Ongoing Service
Cost Per Project: Unspecified
Retainer: Less than $500 monthly
Overall Experience: This has been a life saver for my practice. They do a great job, if you give them a great script.
Other Contributing Factors: Industry Focus, Reputation, Cost, Variety Of Services Offered
Lindsey Doherty avatar
Lindsey Doherty
Hearing Instrument Specialist
Hospital & Health Care, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
September 2, 2022
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: Confidential
Overall Experience: Brianna's attitude and attention to detail with outstanding. I felt right at ease with her creating our account and going through the process. She was personable and professional. It just solidified that we love LEX not only for the service they provide, but the customer care.
Other Contributing Factors: Technical Expertise, Specific Service Offering, Reputation

Media

Locations

Headquarters:
Portland, OR
Other Locations (1)
  • Toronto