Helpware Reviews, Details & More 2024

Elizabeth Pearson

Sr. Operations Strategist

Non-Profit Organization Management, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

April 16, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $2,000-$5,000 monthly

Overall Experience: Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building. Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.

Other Contributing Factors: Location, Specific Service Offering, Portfolio, Cost

Chris Newton

Project Manager

Government Administration, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

October 25, 2022

Frequency: Single Project

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: Helpware consistently exceeded expectations at a time when we needed it most. The Virginia Rent Relief Program (RRP) was created to provide temporary emergency rental assistance to ensure stable housing during the COVID-19 pandemic and was primarily funded by federal stimulus grants through the U.S. Department of Treasury. Our team built the front and back end but needed scalable resources to assist the public on phones, e-mail, and via our administrative application. Helpware provided skill and experience to scale support with results that exceeded objectives. I was impressed with the team culture that enabled strong communication from executive level through the organization to the front-line agents (training, line management, quality, etc). We have worked with different call centers over the years and Helpware stands above the competition. I look forward to our next opportunity to work with the team at Helpware.

Other Contributing Factors: Reputation, Variety Of Services Offered, Technical Expertise

Darrell West

CFO/Owner

Real Estate, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

October 25, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: We are a tech startup that has a very complex platform which requires technical expertise and top-tier support. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The Helpware team comprised of supervisors and agents provide first class service with a personable nature. Helpware provides weekly feedback in the form of management calls that allows us to critique every aspect of their performance. In addition to the excellent results, they are always looking to improve and are very receptive to client suggestions. This is a first class operation that is worth every dollar spent. I highly recommend Helpware to any business that is looking for a white glove solution.

Other Contributing Factors: Specific Service Offering, Reputation, Variety Of Services Offered

Noah McKeown

GM - ECommerce

Retail, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

April 16, 2022

Frequency: Ongoing Service

Cost Per Project: Unspecified

Retainer: $2,000-$5,000 monthly

Overall Experience: Helpware never ceased to amaze with its attention to detail, propensity toward action, and empathetic customer support. Their team of driven and innovative individuals took our customer support to the next level and made Go Get Em Tiger more accessible than ever before.

Other Contributing Factors: Cost, Technical Expertise, Reputation, Portfolio

Joe Jaeger

CEO

Education Management, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

October 25, 2022

Frequency: Ongoing Service

Cost Per Project: Unspecified

Retainer: $2,000-$5,000 monthly

Overall Experience: Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs

Other Contributing Factors: Cost, Reputation, Portfolio, Technical Expertise

Brian Lubeck

Owner

Real Estate, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

October 26, 2022

Frequency: Ongoing Service

Cost Per Project: Confidential

Retainer: $1,000-$2,000 monthly

Overall Experience: It has been a pleasure working with Helpware, they have really taken a lot of the day to day tasks off my plate. Their customer service and support are excellent. They have really helped me grow my business.

Other Contributing Factors: Industry Focus, Variety Of Services Offered, Reputation

Lauren Bundy

Customer Experience Manager

Food & Beverages, Unspecified

Overall Rating: 5.0

Reviewer Source

Source: UpCity

April 16, 2022

Frequency: Ongoing Service

Cost Per Project: Confidential

Retainer: Confidential

Overall Experience: The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider.

Tad Michael

President

Hospital & Health Care, 51-200 employees

Overall Rating: 5.0

Reviewer Source

Source: UpCity

October 25, 2022

Frequency: Ongoing Service

Cost Per Project: $10,000+

Retainer: $5,000+ monthly

Overall Experience: Helpware has been a great partner for our company over the past 2+ years. Very pleased with the results of their team and responsiveness to our business needs as they change over time.

Other Contributing Factors: Cost, Location, Industry Focus

Nick Mannella

CEO

Real Estate, Unspecified