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Black Bear Design

4.9 (30)
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Arts & Entertainment
3 reviewers
20%
PROJECT COST
$10K+per project8 reviewers | 27%
RETAINER COST
$250 - $500per month2 reviewers | 7%
Michelle Jeffries avatar
Michelle JeffriesChief of Staff
Overall Rating
5.0
Communication
4.9
Responsiveness
4.9
Accuracy of Timeline
Not rated
Expertise
4.9
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
We engaged Black Bear Design originally to assist with the design of our company logo. Although not brand new to the industry, we were a brand new company that needed to stand out in a powerful way. They did an excellent job working to understand what we needed, what we stood for, what colors or themes could be interpreted incorrectly by potential customers. They delivered on-time and on budget a fantastic logo that everyone has commented on. When it came time to develop our website, we went right back to Black Bear. Different team but same great service and work experience. There were a couple of hiccups as our project manager changed but he very quickly was up to speed and stayed in constant communication with our team and LISTENED. We will continue to partner with Black Bear in the future as we grow using them in areas for digital marketing and SEO. Their approach to "How can we help?" keeps their customer service top notch!August 13, 2020

https://blackbeardesign.com

Atlanta, GA

Founded 2004

11-50 Employees

Digital marketing, website, and graphic design provider

Black Bear Design is an Atlanta-based full-service digital marketing agency offering website and graphic design, social media, search engine optimization, and pay-per-click marketing. They provide creative website redesign and maintenance services, e-commerce development, logo design, branding, copywriting, and content marketing. Black Bear Design delivers pay-per-click management that encompasses keyword search, campaign planning, ad text and landing page creation, conversion tracking, retargeting, and more. They use search engines and social platforms such as Google Adwords, Bing Ads, Facebook, and LinkedIn. Moreover, their marketing automation services cover email marketing, visitor ID, CRM, landing pages, and analytics. Since 2004, Black Bear Design has been working with clients in various industries. Some of their key clients are Alta Language Solutions, Fireweed Mountain Photography, and Wire Mesh.

Expertise

Services Offered
Branding|Digital Marketing|Full Service Digital|SEO|Social Media Marketing|Web Design
Industries Served
Retail, Consumer Goods & Services | IT & Software Development | Public, Non Profit & Religious Organizations | Real Estate

Costs

Project CostProjects Starting at:
$5K each
11 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
7%
$2.5K - $5K
$5K - $10K
3%
$10K+
27%
No cost reported
63%
Retainer CostRetainers Starting at:
$1.5K monthly
6 reviewers reported retainer cost for this provider
$250 - $500
7%
$500 - $1K
3%
$1K - $2K
3%
$2K - $5K
7%
$5K+
No cost reported
80%

Black Bear Design Reviews

Overall Rating

5.0

30 Reviews

Expertise
4.9
Value for Money
4.8
Accuracy of Cost Estimates
Not rated
Communication
4.9
Responsiveness
4.9
Accuracy of Timeline
Not rated

Pros:

  • I used Black Bear to develop our new website and was very pleased with my experience. The team I worked with was knowledgeable and was very patient as they walked us through each step of the development process. Now that the site is live I am happy with my decision to choose Black Bear and I highly recommend them to anyone else looking to update their website.

  • I've worked with Black Bear for several years. Originally, they provided design services only for us. Recently, we moved all of our website managements, SEO, and PPC to them as well. Within one year, our web-lead revenue has doubled! It's hard to ask for better, more immediate results than that.

  • We contracted with Black Bear to create a new website, new marketing material with consistent branding, a new eBook design, social media presence and more. What I liked best was the quality of all the work preformed. Being a small business Black Bear gives us the feel of working with a large agency but priced for the small and medium business. All the people at Black Bear are very professional and great to work with. We will be working with Black Bear additionally in the future they are like an extension of our organization.

  • The staff is very knowledgeable and super easy to work with!

Cons:

  • Overall I had a really good experience and I had no issues with this company.

  • Black Bear has been growing quite a bit recently. Our old project manager, whom I loved, was promoted, so there were a few growing pains while they worked to fill her old position and get new team members in place. Over the last two months or so, things seem to have settled down and our new project manager is absolutely fantastic!

  • Can't say there has been anything we have not liked.

  • So far there is nothing we haven't liked about Black Bear and their services!

30 reviews

Recommended
Michelle Jeffries avatar
Michelle Jeffries
Chief of Staff
Industrial Automation, Unspecified
Overall Rating
4.0
Reviewer Source
Source: UpCity
August 13, 2020
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: We engaged Black Bear Design originally to assist with the design of our company logo. Although not brand new to the industry, we were a brand new company that needed to stand out in a powerful way. They did an excellent job working to understand what we needed, what we stood for, what colors or themes could be interpreted incorrectly by potential customers. They delivered on-time and on budget a fantastic logo that everyone has commented on. When it came time to develop our website, we went right back to Black Bear. Different team but same great service and work experience. There were a couple of hiccups as our project manager changed but he very quickly was up to speed and stayed in constant communication with our team and LISTENED. We will continue to partner with Black Bear in the future as we grow using them in areas for digital marketing and SEO. Their approach to "How can we help?" keeps their customer service top notch!
Other Contributing Factors: Variety Of Services Offered, Reputation, Portfolio, Cost
Preston Alexander avatar
Preston Alexander
President
Hospital & Health Care, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 13, 2020
Frequency: Single Project
Cost Per Project: $5,000 - $9,999
Retainer: Less than $500 monthly
Overall Experience: We engaged Black Bear to design and launch our website. They displayed both exceptional professionalism and expertise. The team immediately understood and implemented our vision. The team was responsive and able to meet our aggressive timeline without sacrificing quality. We could not be happier with the outcome and have derived significant value after the launch of the site.
Other Contributing Factors: Specific Service Offering, Portfolio, Technical Expertise, Variety Of Services Offered, Reputation
Samantha Hardwick avatar
Samantha Hardwick
Unspecified
Overall Rating
5.0
Pros:
I've worked with Black Bear for several years. Originally, they provided design services only for us. Recently, we moved all of our website managements, SEO, and PPC to them as well. Within one year, our web-lead revenue has doubled! It's hard to ask for better, more immediate results than that.
Cons:
Black Bear has been growing quite a bit recently. Our old project manager, whom I loved, was promoted, so there were a few growing pains while they worked to fill her old position and get new team members in place. Over the last two months or so, things seem to have settled down and our new project manager is absolutely fantastic!
Reviewer Source
Source: UpCity
July 23, 2018
Cost Per Project: Unspecified
Overall Experience: I'm very happy with my experience working with Black Bear. They've taken the time to really learn about the challenges of our industry and our company, not to mention with my own quirks. They give excellent guidance and are always able to explain why they think a certain tactic will work for us, it's never just a generic "best practices" suggestion.
Michelle Gore
Owner
Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
January 16, 2020
Frequency: Single Project
Cost Per Project: $10,000+
Overall Experience: Overall, working with the Black Bear team was a great experience! Very professional, from their proposal to their project timeline to their process. They were clear in terms of what they were going to deliver and when, and also gave my client much needed advice on added security measures. Jena Dunham, particularly, was an amazing partner for us, stepping in when needed to keep things on track, and providing added resources during certain phases to make sure the work got done and got done right. Their team provided a modern, engaging, and well-designed site for my client while at the same time, partnering with my branding firm to collaborate on the overall creative direction. I would definitely recommend Black Bear Design if you want the work done efficiently and with a high level of quality.
Other Contributing Factors: Technical Expertise, Portfolio, Cost
Rebecca Samson-Inclan avatar
Rebecca Samson-Inclan
Marketing Coordinator
Industrial Automation, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
September 16, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $2,000-$5,000 monthly
Overall Experience: Our company has been working with BlackBear for 2 years and are very pleased with the level of customer services provided. They are always available to support us with our corporate websites, PPC, SEO and Google ads. We highly recommend them.
Other Contributing Factors: Location, Cost, Variety Of Services Offered, Technical Expertise, Portfolio
Reed Barrickman avatar
Reed Barrickman
Marketing and Communications Manager
Real Estate, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
January 3, 2020
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: The team at Black Bear Design is fantastic! They were very responsive, knowledgeable, and easy to work with. We're extremely pleased with our new website. Highly recommended!
Other Contributing Factors: Portfolio, Technical Expertise, Location, Cost
Rachel Reeves
Co-Chairman
Entertainment, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
September 16, 2021
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: It was an absolute pleasure working with the Black Bear team. Everyone we interfaced with was knowledgeable, responsive, and an overall delight. Leadership stayed connected to keep an eye on progress and support the project, but left it us in the very capable hands of the team including Tony, Marc, and Tracy. Each listened to our needs and opinions and challenged us when necessary by providing wisdom and insight on new technologies and/or approaches to web design. It would be impossible to pick an MVP because each of them over delivered on their respective responsibilities and together built us a wonderful website we are proud to provide to our fans.
Other Contributing Factors: Technical Expertise, Reputation, Portfolio
Ken Peck avatar
Ken Peck
Unspecified
Overall Rating
5.0
Pros:
We contracted with Black Bear to create a new website, new marketing material with consistent branding, a new eBook design, social media presence and more. What I liked best was the quality of all the work preformed. Being a small business Black Bear gives us the feel of working with a large agency but priced for the small and medium business. All the people at Black Bear are very professional and great to work with. We will be working with Black Bear additionally in the future they are like an extension of our organization.
Cons:
Can't say there has been anything we have not liked.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: Overall the experience has been awesome really glad we have established an ongoing relationship with Black bear.
John Wlodarek avatar
John Wlodarek
Founder
Accounting, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
September 10, 2020
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: $2,000-$5,000 monthly
Overall Experience: It's been really great working with Black Bear Design - they've formulated a great team and process to streamline my site design and implement a great user experience on my site. They are a pleasure to work with and very knowledgeable. BBD checked all my boxes for my company's needs. Thank you BBD!!
Other Contributing Factors: Variety Of Services Offered, Cost, Portfolio, Technical Expertise, Reputation
Verified Reviewer
Vice President - Acquisitions
Accounting, 51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
September 16, 2021
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: Great working with Black Bear and Samantha Hardwick! As customers, Samantha very patient as the process took us a long time to come to conclusion. Samantha had great personality, very knowledgeable, and was able to 'hand hold' us at the company as we worked on a website redesign! Would recommend them to all and will use them again in the future.
Other Contributing Factors: Variety Of Services Offered, Reputation, Portfolio, Technical Expertise
Courtney Spiess
Marietta Visitors Bureau
Leisure, Travel & Tourism, 51-200 employees
Overall Rating
4.0
Reviewer Source
Source: UpCity
March 30, 2021
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: Less than $500 monthly
Overall Experience: Samantha at Black Bear Design was great to work with! She communicated our desires to the team and made them a reality, especially when it came to redoing our logo and website!
Other Contributing Factors: Variety Of Services Offered
Robert M
General Manager
Industrial Automation, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 13, 2020
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: I did not think that it would be easy to setup a website to market my products but Black Bear Design has done a wonderful job designing and implementing our new website. The whole team there is very helpful and communicated very well with us during the design process. We could not have been happier with the results!!
Other Contributing Factors: Cost, Technical Expertise, Variety Of Services Offered
Alex Hallford
Environmental Engineer
51-200 employees
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 13, 2020
Frequency: Ongoing Service
Cost Per Project: Confidential
Retainer: $1,000-$2,000 monthly
Overall Experience: We have used Black Bear for several years to manage most of the digital aspects of our business. They have always been responsive to our needs and work very hard to understand the clients that we are looking for while advertising. Not only have they understood what we look for in our clients, but they have very successfully driven qualified clients to us. The quality of work is outstanding and until our experience with Black Bear, we were not sure if digital advertising / marketing was really able to drive business.
Other Contributing Factors: Variety Of Services Offered, Cost, Location, Technical Expertise, Portfolio, Specific Service Offering
Carl Davis
President
Retail, Unspecified
Overall Rating
5.0
Reviewer Source
Source: UpCity
August 13, 2020
Frequency: Single Project
Cost Per Project: $10,000+
Retainer: Confidential
Overall Experience: Black Bear designed our website a few years back. It was a great experience working with them! They did an excellent job in the design work and implementation of the finished product. I would recommend their work to any company looking to create their first website or improve on their current one.
Other Contributing Factors: Reputation, Variety Of Services Offered, Portfolio, Cost, Technical Expertise
Chase Abernethy avatar
Chase Abernethy
Unspecified
Overall Rating
5.0
Pros:
I used Black Bear to develop our new website and was very pleased with my experience. The team I worked with was knowledgeable and was very patient as they walked us through each step of the development process. Now that the site is live I am happy with my decision to choose Black Bear and I highly recommend them to anyone else looking to update their website.
Cons:
Overall I had a really good experience and I had no issues with this company.
Reviewer Source
Source: UpCity
August 13, 2019
Cost Per Project: Unspecified
Overall Experience: Great Experience!

Media

Locations

Headquarters:
Atlanta, GA