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HigherVisibility

4.5 (23)
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Retail, Consumer Goods & Services
1 reviewers
100%
No Data to ShowReviewers haven't reported cost data for this provider yet
Erik Leslie avatar
Erik Leslie
Overall Rating
4.5
Communication
1.3
Responsiveness
1.7
Accuracy of Timeline
5.0
Expertise
1.7
Value for Money
1.0
Accuracy of Cost Estimates
Not rated
We have been working with Luke Benson signed we joined up with Higher Visibility earlier this year and couldn't;t be happier with the relationship gained. In the past, I had worked with a handful of other SEO companies- all of which turned out to be major disappointments. Despite having what I thought was a clear expectation that was agreed upon prior to signing with these other companies, every single one failed to deliver on these expectations. Enter Higher Visibility. I found them by doing a Google search for "Best SEO Company" and then went through the reviews on top ten sites, Better Business Bureau, and several others. At this point, I didn't care how much the service was going to cost- I just wanted the best agency I could find working on our site. Costs in advertising are relative- especially in my industry. If they could add just 2-3 additional qualified leads per month, I'd happily pay thousands for the result. When I got the quote from Higher Visibility, I was expecting it to be much more. Not so. It was actually less than we paid with the past (useless) other companies. The results speak for themselves and HV's reports are fair and transparent. Overall, I would (and do) recommend them to small businesses looking to up their SEO game. The lower-then-expected fees are just the icing on the cake.May 17, 2018

https://www.highervisibility.com

Memphis, TN

Founded 2009

51-100 Employees

A Memphis-based digital marketing agency

HigherVisibility is an award-winning digital marketing agency that provides a range of services to help businesses improve their online visibility and attract customers. They offer services such as SEO (Search Engine Optimization), PPC (Pay-Per-Click) advertising, and web design to help businesses achieve their online goals. Their team of experts works closely with clients to understand their needs and develop customized strategies that deliver results.

Expertise

Services Offered
Digital Marketing|Marketing Analytics|PPC|SEO|Web Design|Web Development
Industries Served
Transportation | Construction | Retail, Consumer Goods & Services | Public, Non Profit & Religious Organizations | Legal | Health & Medicine

Costs

Project CostProjects Starting at:
$5K each
3 reviewers reported project cost for this provider
Less than $1K
$1K - $2.5K
4%
$2.5K - $5K
$5K - $10K
4%
$10K+
4%
No cost reported
87%
Retainer CostRetainers Starting at:
$1.5K monthly
3 reviewers reported retainer cost for this provider
$250 - $500
$500 - $1K
4%
$1K - $2K
9%
$2K - $5K
$5K+
No cost reported
87%

HigherVisibility Reviews

Overall Rating

4.5

23 Reviews

Expertise
1.7
Value for Money
1.0
Accuracy of Cost Estimates
Not rated
Communication
1.4
Responsiveness
1.7
Accuracy of Timeline
5.0

Pros:

  • HigherVisibility has put their best team in place to make my business website ranks higher on Google. Kaitlyn McKay is a very courteous employee with great customer service skills.

  • Very knowledgeable. The only company I interviewed that projected SEO success

  • They listened to me. I was not put into a cookie cutter program. They built a program that fits our needs.

  • The communication with Kelly Chandler has been impeccable to get set up and the optimization underway.

Cons:

  • They have performed the best-in-class search engine optimization to my business website. I can't find anything negative to say about their service.

  • The isn't anything I do not like about this company.

  • Price. Let's face it, the service isn't cheap. Perhaps a sliding scale price structure would work better where new clients pay less once the account has reached it's goals.

  • None that I can think of now ! They delivered what they promised !

23 reviews

Recommended
Erik Leslie avatar
Erik Leslie
Unspecified
Overall Rating
5.0
Pros:
Their thoroughness and attention to detail when it comes to explaining their process and talking about expectations.
Cons:
Nothing of note to mention here. We are completely satisfied with their work to date.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: We have been working with Luke Benson signed we joined up with Higher Visibility earlier this year and couldn't;t be happier with the relationship gained. In the past, I had worked with a handful of other SEO companies- all of which turned out to be major disappointments. Despite having what I thought was a clear expectation that was agreed upon prior to signing with these other companies, every single one failed to deliver on these expectations. Enter Higher Visibility. I found them by doing a Google search for "Best SEO Company" and then went through the reviews on top ten sites, Better Business Bureau, and several others. At this point, I didn't care how much the service was going to cost- I just wanted the best agency I could find working on our site. Costs in advertising are relative- especially in my industry. If they could add just 2-3 additional qualified leads per month, I'd happily pay thousands for the result. When I got the quote from Higher Visibility, I was expecting it to be much more. Not so. It was actually less than we paid with the past (useless) other companies. The results speak for themselves and HV's reports are fair and transparent. Overall, I would (and do) recommend them to small businesses looking to up their SEO game. The lower-then-expected fees are just the icing on the cake.
Jennifer Whalen
Owner
Unspecified
Overall Rating
1.0
Reviewer Source
Source: UpCity
March 9, 2023
Frequency: Ongoing Service
Cost Per Project: $5,000 - $9,999
Retainer: $500-$1,000 monthly
Overall Experience: If I could give negative stars I would! DO NOT WORK WITH THIS COMPANY! THEY HAVE SNEAKY CLAUSES IN THEIR CONTRACT and they are THEIVES! I've been waiting for my 12 month contract to end for several months, and have been paying diligently what I owe to them for 12 months, and apparently, I needed to give them 30 days written notice that I do not want to renew my contract for a 2nd year - since I didn't, they are now FORCING me to pay for a second year!!! THIS IS INSANE! Most contracts like this end after 12 months with no problem, but they TRICKED ME! I feel INCREDIBLY taken advantage of. They also charge an incredible amount for the service that they provide. I was fine paying for the first year, but I am in TEARS that I have to pay for another year when I don't want their service. This company is so unethical, I'm not sure how this is even legal! I've been working with Whitney Gales and she knew that I was unhappy with Higher Visibility for MONTHS and she never said anything about writing in 30 days notice to cancel the contract. She knew that I was wanting to be done with them and she doesn't care about me at all! She's just as shady as the contract!
Other Contributing Factors: Reputation, Specific Service Offering, Technical Expertise
Changler Amilcar
Ceo
Retail, Unspecified
Overall Rating
1.0
Reviewer Source
Source: UpCity
August 25, 2020
Frequency: Ongoing Service
Cost Per Project: $1,000 - $2,499
Retainer: $1,000-$2,000 monthly
Overall Experience: They been lying to me after my first year not being happy with the services I was paying them to do! Lie about me signing a two yrs contract. When it was a one yrs one contract then I waited two yrs to get out my contract come to find out the automatically updated your contracts every yrs without your knowledge. Lies Lies and Lied! I told him I never heard a contract for two yrs for Seo services. This people are scammer been scamming me since April 2018 until now. I send them numerous emails to let me out the contract they kept on lying to me.. saying now I have to pay until April 2021 to get out my contract! When I Only Signed my contract April 2018-April 2019. They lie about my contract Come find out from Erica all the do every is resigned your with out your knowledge! Saying that I gave them my permission the Day I signed contract. I understand that but please let me know beforehand to see if satisfied with the service before moving forward! Don’t Used them they are a bunch of scammers and lying and thieves!
Other Contributing Factors: Portfolio, Cost, Specific Service Offering
Dusty Rhodes avatar
Dusty Rhodes
Unspecified
Overall Rating
5.0
Pros:
These are the smartest, most creative SEO people in the business. Our company was in the process of redesigning our website, and Higher Visibility came in with strategy that leveraged our design to drive results. Our organic volume increased over 200% in the first year and well over 100% in year 2. The Account Managers Lauren and Kelly have been great to work with; responsive, and dedicated to our business, and are always looking for new opportunities to improve the campaign.
Cons:
Higher Visibility has done a tremendous job, and can't say enough good things about them.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: Overall, they have been a pleasure to work with, and I would recommend them without reservation.
Jason Webb avatar
Jason Webb
Unspecified
Overall Rating
5.0
Pros:
I love how I can be relatively hands off with this aspect of my business knowing that my rep Kelly Chandler has everything taken care of.
Cons:
Price. Let's face it, the service isn't cheap. Perhaps a sliding scale price structure would work better where new clients pay less once the account has reached it's goals.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: Overall I think Kelly and the staff has done a great job. My site and business is only in it's second year so we had zero presence on the web. We are now starting to see first page results. Customer service from Kelly Chandler has been top notch! Give that lady a raise!!
JUAN FELIPE VELEZ WIESNER avatar
JUAN FELIPE VELEZ WIESNER
Unspecified
Overall Rating
5.0
Pros:
They take the time to understand your business and tailor all the strategies with your business in mind. The blog redaction is amazing even in a complicated topic such as ours they make an impecable copy.
Cons:
Actually we haven't had any problem so far, they have suggested a lot of improvements for our website that we haven't been able to implement yet but this is our issue not theirs.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: Since the beginning we have had an amazing experience with HV, our brand success manager Kelly is very supportive, in general they have delivered all we agreed and more.
CHRIS S
Unspecified
Overall Rating
5.0
Pros:
I like that they are local and actually know something about eCommerce. No other company in our area that we've dealt with seems to really know anything at all about eCommerce even though they say they do. It's also refreshing to work with a company that appears to have more SEO knowledge than I do.
Cons:
Now why would I say something negative publicly about a company I'm still doing business with?
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: My experience has went well so far. It's definitely been better than most of the other companies I've dealt with in this field.
Greggy Lubin, MSN, RN-BC, WCC, DAPWCA avatar
Greggy Lubin, MSN, RN-BC, WCC, DAPWCA
Unspecified
Overall Rating
5.0
Pros:
HigherVisibility has put their best team in place to make my business website ranks higher on Google. Kaitlyn McKay is a very courteous employee with great customer service skills.
Cons:
They have performed the best-in-class search engine optimization to my business website. I can't find anything negative to say about their service.
Reviewer Source
Source: UpCity
July 7, 2022
Cost Per Project: Unspecified
Overall Experience: Overall, my experience with this company was great. So far, they have delivered what they have promised. I am very satisfied with the service and will continue to do business with this company
David Alan
Owner
Unspecified
Overall Rating
1.0
Reviewer Source
Source: UpCity
February 4, 2021
Frequency: Ongoing Service
Cost Per Project: $10,000+
Retainer: $1,000-$2,000 monthly
Overall Experience: It was a very bad experience. Our site visibility when I hired them was 52% of market. We was ranks in the top 2 on local pack for 17 keyword that we have been targeting for year. Fired them last month and visibility is at 24% with only 5 keyword left in the top 5. I have all the screen shots from SEMrush to prove everything.
Other Contributing Factors: Reputation
jossy momah avatar
jossy momah
Unspecified
Overall Rating
5.0
Pros:
The upward consistent trend in traffic in my SEO campaign!
Cons:
I would like a side by side comparison of data across different months included in the monthly reports.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: The services I have received has been amazing. My SEO campaign is looking good and I have my account manager whom I can rely on. She has come through on so many occasions delivering value whenever I needed it to improve my business through the course of my SEO. Even going out of her way to offer me help on topics/issues not related to my SEO, but just for my business. Ever friendly service!
Chad Nichols, MBA avatar
Chad Nichols, MBA
Unspecified
Overall Rating
5.0
Pros:
The communication with Kelly Chandler has been impeccable to get set up and the optimization underway.
Cons:
No complaints from the service or the communication thus far.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: The overall experience has been amazing. You will be granted a Brand Success Manager to be your point-of-contact for any questions or concerns that may arise. The HigherVisibility Dashboard is very informative and has the ability to go in-depth if need be. The combination of these two service features makes for a seamless process. Thank you, Kelly Chandler and HigherVisibility!
Peter George
Unspecified
Overall Rating
5.0
Pros:
I've been pleasantly surprised with HigherVisibility's work. Kelly is great to work with and communicates really well. They are transparent, responsive, and straight forward
Cons:
It's more than I wanted to spend at first, however I was impressed with their presentation so I moved forward with them.
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: I've been pleasantly surprised with HigherVisibility's work. Kelly is great to work with and communicates really well.
Rick Mony avatar
Rick Mony
Unspecified
Overall Rating
5.0
Pros:
Kelly is on it! Always communicating pertinent information regarding our campaigns...Great Dashboard application! We have seen great results and continue to grow our SEO through HV!
Cons:
None that I can think of now ! They delivered what they promised !
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: Well presented, very professional, pricing for our services is competitive. Highly recommend HV for any of your Marketing needs!
Steve McMillian avatar
Steve McMillian
Unspecified
Overall Rating
5.0
Pros:
The company kept me up to date on a weekly basis. It was a pleasure doing businees with Higher Visibility
Cons:
I had no issues, The company was attentive and a pleasure to work with
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: I was happy with my experience with Higher Visibility. My account representative, Forrest Hughes, was attentive and was a pleasure to work with. I would highly recommend to anyone looking for a SEO company.
Jelena Sko
Unspecified
Overall Rating
5.0
Pros:
Monthly feedback , break down of a plan and goals for the business, results
Cons:
It takes a little to get everything going but in this case you cannot change it
Reviewer Source
Source: UpCity
May 17, 2018
Cost Per Project: Unspecified
Overall Experience: I am working with Lauren for nearly 4months so far and I really feel the impact of the the work that has been done. From the beginning they make sure to go over everything and explain everything so you do not feel like you are missing on something. They have overall great reviews, give 90 day trial period and get back to you immediately. Like in my case with Lauren you are actually assigned an account manager that is there for you and does not change every 30 days or goes missing. They show you your results monthly so you can see improvements and growth, thus seeing where your money is going. WE truly have seen results even in those short 4 months and I would recommend this company to anyone!

Locations

Headquarters:
Memphis, TN