Salesforce Essentials vs SME CRM

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

All types of SME Businesses, specialise for eCommerce and Charities.

Rating


4.2 / 5
(180)
Read All Reviews
(0)

Ideal number of Users

1 - 49

2-9

Ease of Use


4 / 5


  • "Super user friendly platform and easy to navigate. It keeps everything organized and makes it easy to track historical information."

  • "It was really easy to use. The code quality was awesome and."



Customer Support


4.1 / 5


  • "I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you."

  • "Satisfactory help from the salesforce help desk at dreamforce today. They have great customer service."



Features & Functionality


3.9 / 5


  • "Provides a nice clean interface that does not have too rabbit holes to fall into."

  • "Now, we're saving time, money, and building customer loyalty thanks to Desk's intuitive processes."



Value for Money


3.9 / 5


  • "What I like the best is the ease of use and good value for the price."

  • "Has been great to have all aspect of your costumers' records in one single tool."



Product Features

  • close Business Card/Badge Scanning
  • check Calendar/Reminder System
  • check Document Storage
  • check Forecasting
  • check Lead Scoring
  • close Live Chat
  • check Marketing Automation Integration
  • check Quotes/Proposals
  • check Segmentation
  • close Social Media Integration
  • check Task Management
  • check Territory Management
  • close Business Card/Badge Scanning
  • check Calendar/Reminder System
  • check Document Storage
  • close Forecasting
  • check Lead Scoring
  • check Live Chat
  • check Marketing Automation Integration
  • check Quotes/Proposals
  • close Segmentation
  • check Social Media Integration
  • check Task Management
  • close Territory Management

Screenshots

View 5 screenshots 116956 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Salesforce Essentials vs SME CRM

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