eSputnik vs Intercom

Starting Price

$1.99/one-time

$39.00/month

Best For

Businesses from all types and in all sizes.

Intercom has over 30,000 paying customers all over the globe including larger companies like New Relic, Sothebys, and Shopify, and smaller companies like Airtable and Coda.

Ideal number of Users

1000+

1 - 1000+

Rating


5 / 5
(5)

4.5 / 5
(683)
Read All Reviews

Ease of Use


5 / 5



4.4 / 5


  • "From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive."

  • "The application is easy to use and it is easy to track work and progress. My whole team can use it at the same time and we can see what the others are doing."

Customer Support


5 / 5



4.4 / 5


  • "The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together."

  • "Great customer support team in Intercom which is obvious because those people developed one of the greatest customer support tools ever."

Features & Functionality


5 / 5



4.4 / 5


  • "Other similar apps function the same, but their UI/UX is lacking compared to Intercom. The actual feel of the app is clean and friendly and dare I say...even fun to use."

  • "Support is brilliant and Intercom as a company is brilliant in supporting you from ebooks, how to guides and blogs unrelated to the product itself they really are great."

Value for Money


5 / 5



4.1 / 5


  • "Ve tried a lot of services before, cheap and expensive and I can say intercom worth every penny and it's the option that has given to me the best results."

  • "I am currently on its free trial but I am very much blown away with the features. Even though the pricing is a bit steep for me, I am glad that I would have to pay just for the services that I want."

Product Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
Not provided by vendor

Screenshots

View 5 screenshots 90120 thumb
View 5 screenshots 130096 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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eSputnik vs Intercom

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