Twilio vs Intercom

Starting Price

Not provided by vendor

$49.00/month

Best For

Not provided by vendor

Intercom has over 30,000 paying customers all over the globe including larger companies like New Relic, Sothebys, and Shopify, and smaller companies like Airtable and Coda.

Rating


4.5 / 5
(174)


4.5 / 5
(600)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check 2-Way Messaging
  • check Contact Management
  • check Mass Texting
  • check Message Personalization
  • check MMS
  • check Mobile Coupons
  • check Mobile Keywords
  • check Polls/Voting
  • check Reporting/Analytics
  • check Scheduled Messaging
  • check Shortcodes
  • check Text-to-Win
Not provided by vendor

Screenshots

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View 5 screenshots 130096 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Twilio vs Intercom

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