--- title: "Best Social CRM Tools Software 2026 | Capterra" description: "Find the top Social CRM Tools software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/social-crm-tools-software/" page_type: "category" language: "en" --- # Best Social CRM Tools Software Last updated on August 27, 2026 How to find the right Social CRM Tools Software? Learn more from our team about Social CRM Tools Software pricing features and benefits in our Social CRM Tools Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is a social CRM tool? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 27, 2026 A [social customer relationship management (CRM) tool](https://www.capterra.com/social-crm-tools-software/) is a combination of the features of social media and CRM software. The tool helps businesses engage with customers on various social media platforms.  Businesses can track, monitor, and respond to all customer interactions using a centralized dashboard. This avoids asking employees to individually review hundreds of posts, mentions, comments, and hashtags every day. * * * For more information consult our [Social CRM Tools Buyers Guide](#buyers-guide-content) ## Zoho CRM Rating: 4.3 out of 5 (6,994 reviews) Profile: [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated sales process automation - Centralized client relationship management Cons: - Frequent bugs and reliability concerns #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Contact Management: 4.5 rating - Contact Database: 4.7 rating - Social Media Integration: 4.7 rating - Sales Pipeline Management: 4.7 rating #### Lowest rated features - Social Media Monitoring: 4.3 rating - Customer Support: 3.8 rating - Marketing Automation: 4.3 rating - Lead Capture: 4.5 rating #### Feature-related review snippet Reviewer: Max P. Reviewer details: Facilities Services, 10,001+ employees Published: January 7, 2025 > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." ### Gallery tab Ease of use: 4.2 out of 5 (6,994 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: March 10, 2026 > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." ### Integrations tab Zoho CRM connects with 70+ software tools. [See all integrations](https://www.capterra.com/p/155928/Zoho-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - HubSpot CRM: 4.5 rating - Zoho Social: 4.6 rating #### Integrations-related review snippet Reviewer: khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: July 23, 2026 > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." --- ## Salesforce Sales Cloud Rating: 4.4 out of 5 (18,806 reviews) Profile: [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive sales and activity tracking - Integrated client relationship management Cons: - High and escalating pricing structure - Frequent bugs and performance issues #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Lead Capture: 4.7 rating - Calendar/Reminder System: 5.0 rating - Social Media Integration: 4.5 rating - Reporting/Analytics: 4.6 rating #### Lowest rated features - Live Chat: 4.3 rating - Audience Targeting: 4.4 rating - Task Management: 4.4 rating - CRM: 4.3 rating #### Feature-related review snippet Reviewer: Dev M. Reviewer details: Computer Software, 51-200 employees Published: May 26, 2026 > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their business smoothly." ### Gallery tab Ease of use: 4.0 out of 5 (18,806 reviews) #### Related review snippet Reviewer: khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: March 27, 2026 > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process." ### Integrations tab Salesforce Sales Cloud connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/61368/Salesforce/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - GoTo Meeting: 4.4 rating - SurveyMonkey: 4.6 rating - Evernote Teams: 4.4 rating - Eventbrite: 4.6 rating - Box: 4.4 rating #### Integrations-related review snippet Reviewer: Zane R. Reviewer details: Non-Profit Organization Management, 1-10 employees Published: February 19, 2026 > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of truth" --- ## Zendesk Suite Rating: 4.4 out of 5 (4,090 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating - Content Management: 5.0 rating - Customer Database: 5.0 rating - Customer Engagement: 5.0 rating #### Lowest rated features - Mobile Access: 5.0 rating - Reporting/Analytics: 5.0 rating - Sales Pipeline Management: 5.0 rating - Social Media Integration: 5.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,090 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 219+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Hootsuite Rating: 4.4 out of 5 (3,801 reviews) Profile: [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-platform scheduling - Unified marketing campaign management Cons: - Frequent glitches and connectivity errors - Image posting limitations and frustrations #### Starting price Starting price: $399.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Monitoring: 4.6 rating - Social Media Integration: 4.7 rating - Multi-Channel Social Integration: 4.8 rating - Reporting/Analytics: 4.6 rating #### Lowest rated features - Sentiment Analysis: 3.6 rating - Customer Social Profiles: 4.2 rating - Audience Targeting: 4.1 rating - Content Management: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 18, 2025 > "The interface is also more approachable than other software i've used in the past." ### Gallery tab Ease of use: 4.3 out of 5 (3,801 reviews) #### Related review snippet Reviewer: Layla T. Reviewer details: Writing and Editing, Self-employed Published: April 28, 2026 > "Great tool for managing social media accounts all in one place, as well as scheduling posts across platforms." ### Integrations tab Hootsuite connects with 113+ software tools. [See all integrations](https://www.capterra.com/p/121701/HootSuite/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - Constant Contact: 4.3 rating - Nimble: 4.4 rating - Microsoft Viva Engage: 4.2 rating #### Integrations-related review snippet Reviewer: erica K. Reviewer details: Real Estate, 1-10 employees Published: February 2, 2024 > "so many integrations and the AI tools are outstanding" --- ## Pipedrive Rating: 4.5 out of 5 (3,058 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Switch to a two-in-one CRM solution that combines social selling and end-to-end customer management. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Database: 5.0 rating - Contact Management: 5.0 rating - Mobile Access: 5.0 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Sales Pipeline Management: 5.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,058 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## Nimble Rating: 4.4 out of 5 (1,868 reviews) Profile: [Nimble](https://www.capterra.com/p/123032/Nimble/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Beginner-friendly and intuitive design - Comprehensive relationship management features Cons: - Confusing and costly pricing structure - Limited and unreliable mobile experience #### Starting price Starting price: $29.90 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating - Sales Pipeline Management: 4.5 rating - Social Media Integration: 3.4 rating - Contact Database: 4.3 rating #### Lowest rated features - Lead Capture: 3.0 rating - Customer Social Profiles: 2.5 rating - Customer Engagement: 3.0 rating - Marketing Automation: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems." ### Gallery tab Ease of use: 4.3 out of 5 (1,868 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems." ### Integrations tab Nimble connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/123032/Nimble/#integrations) #### Most popular integrations - Gmail: 5.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - ActiveCampaign: 4.6 rating #### Integrations-related review snippet Reviewer: Victor H. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 4, 2024 > "Trackable emails makes this platform quite reliable and secure." --- ## EngageBay CRM Rating: 4.6 out of 5 (910 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and workflow disruptions - Email delivery and quota restrictions #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Contact Database: 4.8 rating - Contact Management: 4.5 rating - Calendar Management: 4.0 rating - Sales Pipeline Management: 4.0 rating #### Lowest rated features - Marketing Automation: 1.0 rating - Lead Capture: 3.0 rating - Activity Dashboard: 5.0 rating - CRM: 5.0 rating #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (910 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Daniel C. Reviewer details: Computer Software, 1-10 employees Published: December 18, 2024 > "Overall, a great way to locate software that is fully integrated with all your business needs" --- ## Agorapulse Rating: 4.6 out of 5 (713 reviews) Profile: [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and efficient interface - Streamlined team coordination tools Cons: - Recurring technical glitches - Cumbersome multimedia management #### Starting price Starting price: $69.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Content Management: 4.8 rating - Engagement Tracking: 4.7 rating - Social Media Monitoring: 4.7 rating - Customer Engagement: 4.3 rating #### Lowest rated features - Customer Social Profiles: 3.0 rating - Search/Filter: 3.0 rating - Contact Management: 4.3 rating - Brand Tracking: 4.6 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Civil Engineering, 201-500 employees Published: October 22, 2021 > "The platform's interface is very intuitive and responsive" ### Gallery tab Ease of use: 4.6 out of 5 (713 reviews) #### Related review snippet Reviewer: Lincoln G. Reviewer details: Internet, 11-50 employees Published: January 6, 2026 > "I think the best thing about this tool is the ability to schedule your social media so effectively and the additional analytic tools are a game changer. When you're looking for a tool that unifies your inbox and enhances your collaboration agora, pulse is definitely the way to go" ### Integrations tab Agorapulse connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/123971/Agorapulse/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Dropbox: 4.5 rating - Canva: 4.3 rating - Google Analytics 360: 4.7 rating - Instagram: 4.1 rating - Meta for Business: 4.0 rating #### Integrations-related review snippet Reviewer: Laurence P. Reviewer details: Food & Beverages, 51-200 employees Published: October 6, 2021 > "All tools in this space tend to struggle with the different API capabilities of the different social networks but Agora has the most features of all the tools that we've used including HubSpot and SproutSocial." --- ## Copper Rating: 4.4 out of 5 (622 reviews) Profile: [Copper](https://www.capterra.com/p/141642/Copper/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CRM solution that helps businesses manage contacts, deals, leads, pipelines, communications, and more in a unified interface. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Deep Google workspace integration - Intuitive and simple user experience Cons: - High cost and limited value - Frequent glitches and technical frustrations #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Lead Capture: Available - Social Media Monitoring: Not available - Multi-Channel Social Integration: Not available - Marketing Automation: Available - Task Management: Available - Customer Support: Available - Email Marketing: Available - Audience Targeting: Not available - Brand Tracking: Not available - Live Chat: Not available - Calendar/Reminder System: Available - Sentiment Analysis: Not available #### Feature-related review snippet Reviewer: Denese Kyle S. Reviewer details: Real Estate, 51-200 employees Published: February 17, 2023 > "I like that we can access the software via mobile device and easily navigate." ### Gallery tab Ease of use: 4.5 out of 5 (622 reviews) #### Related review snippet Reviewer: Deborah H. Reviewer details: Financial Services, 11-50 employees Published: October 7, 2024 > "My use of Copper for work, allows me to stay organized with keeping track of where I am with my leads and tasks. " ### Integrations tab Copper connects with 110+ software tools. [See all integrations](https://www.capterra.com/p/141642/Copper/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - QuickBooks Online: 4.3 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Google Voice: 4.5 rating #### Integrations-related review snippet Reviewer: Erin G. Reviewer details: Information Technology and Services, 11-50 employees Published: October 28, 2024 > "My company uses Copper because it integrates seamlessly with Gmail." --- ## Sprout Social Rating: 4.4 out of 5 (608 reviews) Profile: [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-platform management - Intuitive and clean design Cons: - High cost for features - Recurring technical glitches #### Starting price Starting price: $199.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Integration: 4.8 rating - Content Management: 4.4 rating - Engagement Tracking: 4.5 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Audience Targeting: 4.0 rating - API: 4.3 rating - Social Media Monitoring: 4.3 rating - Data Visualization: 4.5 rating #### Feature-related review snippet Reviewer: Sergio R. Reviewer details: Individual & Family Services, 11-50 employees Published: July 22, 2026 > "I am impressed by the friendly interface of Sprout Social." ### Gallery tab Ease of use: 4.4 out of 5 (608 reviews) #### Related review snippet Reviewer: Zach P. Reviewer details: Education Management, 501-1,000 employees Published: February 23, 2026 > "Our organization operates nearly a dozen main social handles and multiple sub-brands, Sprout Social has made it incredibly easy to manage all of our social handles across several platforms." ### Integrations tab Sprout Social connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/121447/Sprout-Social/#integrations) #### Most popular integrations - Google Analytics 360: 4.0 rating - Shopify: 4.5 rating - Instagram: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.3 rating - Twitter/X: 4.3 rating - LinkedIn for Business: 4.3 rating - Glassdoor: 4.3 rating --- ## Thryv Rating: 4.2 out of 5 (535 reviews) Profile: [Thryv](https://www.capterra.com/p/156926/Thryv/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Thryv is the AI-native growth platform that helps small businesses get found online, attract more customers, and grow with confidence. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Streamlined user experience - Centralized social media planning Cons: - Payment processing frustrations - Messaging and call limitations #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Integration: 4.8 rating - Content Management: 4.2 rating - Mobile Access: 4.0 rating - Social Media Monitoring: 5.0 rating #### Lowest rated features - Calendar Management: 3.3 rating - Audience Targeting: 3.5 rating - Marketing Automation: 4.0 rating - Data Import/Export: 3.0 rating #### Feature-related review snippet Reviewer: Tammy C. Reviewer details: Insurance, 11-50 employees Published: June 11, 2026 > "Users can expect helpful guidance and reliable customer support." ### Gallery tab Ease of use: 4.1 out of 5 (535 reviews) #### Related review snippet Reviewer: Lara R. Reviewer details: Architecture & Planning, 51-200 employees Published: June 6, 2026 > "Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and keep our marketing running smoothly." ### Integrations tab Thryv connects with 60+ software tools. [See all integrations](https://www.capterra.com/p/156926/Thryv/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - WordPress: 4.6 rating - Microsoft 365: 4.3 rating - Gmail: 4.8 rating - QuickBooks Online: 4.4 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Wanita C. Reviewer details: Health, Wellness and Fitness, Self-employed Published: July 31, 2024 > "I like how everything i need to run my business is intergrated into the one easy to use app" --- ## Dripify Rating: 4.7 out of 5 (477 reviews) Profile: [Dripify](https://www.capterra.com/p/215082/Dripify/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Using LinkedIn to generate leads for your business? Automate your LinkedIn outreach with Dripify today: dripify.com #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Automated LinkedIn outreach efficiency - Intuitive and accessible design Cons: - High and confusing pricing structure #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Integration: 4.8 rating - Lead Capture: 4.3 rating - Social Media Monitoring: 4.4 rating - Customer Engagement: 4.3 rating #### Lowest rated features - Calendar/Reminder System: 1.0 rating - Multi-Channel Social Integration: 3.8 rating - Task Management: 3.8 rating - Data Import/Export: 3.7 rating #### Feature-related review snippet Reviewer: Ignacio G. Reviewer details: Management Consulting, 1-10 employees Published: February 4, 2025 > "It has a very friendly and nice UI." ### Gallery tab Ease of use: 4.7 out of 5 (477 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 201-500 employees Published: June 2, 2026 > "I also like the ability to segment prospects and create multi-step outreach sequences, which helps improve consistency and efficiency in prospecting efforts." ### Integrations tab Dripify connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/215082/Dripify/#integrations) #### Most popular integrations - Zapier: 4.7 rating - LinkedIn Sales Navigator: 4.9 rating #### Integrations-related review snippet Reviewer: Gonzalo C. Reviewer details: Restaurants, 1-10 employees Published: September 26, 2024 > "The software is incredible, very well integrated with Linkedin, I have all the information at hand and it is very simple to use." --- ## SugarCRM Rating: 3.8 out of 5 (413 reviews) Profile: [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Expand your team’s understanding with a broad range of social, news, and business sources to provide research direct to your CRM. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 3.7 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Simple and flexible setup process - Comprehensive customer tracking features Cons: - Unintuitive and dated interface - Outdated versions and slow updates #### Starting price Starting price: $59.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Lead Capture: Available - Social Media Monitoring: Available - Multi-Channel Social Integration: Available - Marketing Automation: Available - Task Management: Available - Customer Support: Available - Email Marketing: Available - Audience Targeting: Available - Brand Tracking: Available - Live Chat: Available - Calendar/Reminder System: Available - Sentiment Analysis: Available #### Feature-related review snippet Reviewer: Kristin B. Reviewer details: Insurance, 10,001+ employees Published: July 23, 2021 > "I like that this software is easy to grasp the concept of, easy for a new user to understand and navigate through! " ### Gallery tab Ease of use: 3.7 out of 5 (413 reviews) #### Related review snippet Reviewer: Paris P. Reviewer details: Consumer Services, 11-50 employees Published: April 28, 2026 > "What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based industry, it’s helpful that we can track things like service details, check-in times, photos, before-and-after pictures, and key contacts." ### Integrations tab SugarCRM connects with 46+ software tools. [See all integrations](https://www.capterra.com/p/231638/SugarCRM/#integrations) #### Most popular integrations - Mailchimp: 3.0 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 5.0 rating - Constant Contact: 4.3 rating - Salesforce Marketing Cloud Account Engagement: 4.1 rating #### Integrations-related review snippet Reviewer: David B. Reviewer details: Telecommunications, 11-50 employees Published: November 8, 2023 > "It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to learn to use and manages similarity in all its modules." --- ## SocialPilot Rating: 4.4 out of 5 (375 reviews) Profile: [SocialPilot](https://www.capterra.com/p/144332/SocialPilot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Social media management platform for agencies and teams — scheduling, AI content creation, inbox, analytics, and white-label reporting. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive social platform control - Centralized multi-account management Cons: - Unreliable post notification system #### Starting price Starting price: $30.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Calendar Management: 5.0 rating - Content Management: 5.0 rating - Engagement Tracking: 5.0 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Social Media Integration: 5.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: Julietr D. Reviewer details: E-Learning, Self-employed Published: January 28, 2025 > "Good interface - easy to use and professional." ### Gallery tab Ease of use: 4.4 out of 5 (375 reviews) #### Related review snippet Reviewer: Priyanka S. Reviewer details: Computer Software, 51-200 employees Published: December 24, 2024 > "Its user-friendly interface, easy post scheduling, and powerful analytics that help optimize our social media strategy." ### Integrations tab SocialPilot connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144332/SocialPilot/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Canva: 5.0 rating - Instagram: 4.8 rating - Zapier: 4.7 rating - Meta for Business: 5.0 rating #### Integrations-related review snippet Reviewer: Ouattara B. Reviewer details: Telecommunications, 201-500 employees Published: February 21, 2023 > "Also, it is possible to integrate the majority of social networks, TikTok, Facebook, Instagram, Pinterest, and others." --- ## Linked Helper 2 Rating: 4.9 out of 5 (276 reviews) Profile: [Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? LinkedIn automation and lead generation tool for safe and smart outreach #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Lead Capture: 4.8 rating - Customer Engagement: 4.8 rating - Social Media Integration: 4.5 rating - Data Import/Export: 4.7 rating #### Lowest rated features - Marketing Automation: 4.3 rating - Customizable Templates: 3.7 rating - Contact Management: 4.5 rating - Audience Targeting: 4.3 rating #### Feature-related review snippet Reviewer: Nchart B. Reviewer details: Information Technology and Services, 51-200 employees Published: July 31, 2025 > "The interface had me clicking around for a while before things began to click. Once I understood how everything linked together (pun intended), it became smoother but it took some patience upfront." ### Gallery tab Ease of use: 4.5 out of 5 (276 reviews) #### Related review snippet Reviewer: Victor Julio C. Reviewer details: Marketing and Advertising, 11-50 employees Published: May 19, 2026 > "By connecting a Sales Navigator Pro account and building a filtered list on LinkedIn, I had Linked Helper running Monday to Friday, warming up those leads by liking their content, following them, sending connection requests, and starting conversations." ### Integrations tab Linked Helper 2 connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/230521/Linked-Helper-2/#integrations) #### Most popular integrations - HubSpot CRM: 4.6 rating - Zapier: 4.3 rating - Pipedrive: 5.0 rating - ActiveCampaign: 4.6 rating - Snov.io: 4.2 rating - HighLevel: 4.2 rating #### Integrations-related review snippet Reviewer: Davor B. Reviewer details: Marketing and Advertising, 1-10 employees Published: February 26, 2026 > "Allows for download of csv. tables with enough data to do valuable business analysis." --- ## Kommo Rating: 4.5 out of 5 (262 reviews) Profile: [Kommo](https://www.capterra.com/p/120048/Kommo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Messaging-powered CRM for WhatsApp and multichannel sales. Automate pipelines, manage leads, and increase conversions. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and approachable design - Rich and practical functionality Cons: - Slow and ineffective customer support - Unreliable technical support experience #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Database: 5.0 rating - Contact Management: 5.0 rating - Customizable Reports: 5.0 rating - Sales Pipeline Management: 5.0 rating #### Lowest rated features - Email Marketing: 2.0 rating - Lead Capture: 3.0 rating - Marketing Automation: 3.0 rating - Social Media Integration: 5.0 rating #### Feature-related review snippet Reviewer: Matthew B. Reviewer details: Automotive, 51-200 employees Published: January 27, 2021 > "The software is intuitive and its user interface is excellent. " ### Gallery tab Ease of use: 4.4 out of 5 (262 reviews) #### Related review snippet Reviewer: Iago S. Reviewer details: Computer & Network Security, Self-employed Published: January 14, 2026 > "The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients." ### Integrations tab Kommo connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/120048/Kommo/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - WordPress: 4.6 rating - Google Analytics 360: 4.7 rating - Telegram: 4.7 rating - Instagram: 4.7 rating - Google Calendar: 4.8 rating #### Integrations-related review snippet Reviewer: Iago S. Reviewer details: Computer & Network Security, Self-employed Published: January 14, 2026 > "The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients." --- ## Popl Rating: 4.7 out of 5 (249 reviews) Profile: [Popl](https://www.capterra.com/p/252928/Popl/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Popl is the #1 digital business card platform for enterprise. Create, distribute, and manage digital business cards at scale. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $7.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Lead Capture: 4.7 rating - Contact Database: 4.3 rating - Data Import/Export: 4.4 rating - Social Media Integration: 4.8 rating #### Lowest rated features - Live Chat: 1.0 rating - Email Marketing: 3.0 rating - Contact Management: 4.0 rating - Third-Party Integrations: 4.8 rating #### Feature-related review snippet Reviewer: Clay T. Reviewer details: Information Technology and Services, 51-200 employees Published: February 14, 2023 > "The UI and UX is super clean, appealing, and intuitive." ### Gallery tab Ease of use: 4.6 out of 5 (249 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: September 26, 2025 > "I love the ability to share the digital card, I like the fact that there's a QR code that I can share and scan." ### Integrations tab Popl connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/252928/Popl/#integrations) #### Most popular integrations - HubSpot CRM: 4.2 rating #### Integrations-related review snippet Reviewer: Maryashly S. Reviewer details: Insurance, 201-500 employees Published: February 14, 2023 > "Integrating Popl with our Active Directory for our Business saved me so much time and energy." --- ## Wati Rating: 4.6 out of 5 (205 reviews) Profile: [Wati](https://www.capterra.com/p/204314/WATI/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Agentic Customer Engagement Platform built for Revenue Growth #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $59.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - CRM: 5.0 rating - Reporting/Analytics: 4.0 rating - AI Copilot: 3.5 rating - Live Chat: 3.5 rating #### Lowest rated features - Customer Support: 2.0 rating - API: 5.0 rating - Contact Management: 5.0 rating - Marketing Automation: 5.0 rating #### Feature-related review snippet Reviewer: Beema Sankar P. Reviewer details: Textiles, 1-10 employees Published: October 29, 2024 > "The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations" ### Gallery tab Ease of use: 4.6 out of 5 (205 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, 1-10 employees Published: December 26, 2025 > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." ### Integrations tab Wati connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/204314/WATI/#integrations) #### Most popular integrations - WhatsApp: 4.8 rating - Google Sheets: 4.7 rating - Shopify: 4.5 rating - Zapier: 4.8 rating - WooCommerce: 5.0 rating - Klaviyo: 4.6 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, 1-10 employees Published: December 26, 2025 > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." --- ## Jobin.cloud Rating: 4.7 out of 5 (172 reviews) Profile: [Jobin.cloud](https://www.capterra.com/p/239384/Jobincloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? All-In-One Automation Tool with Sourcing, Outreach, Data Enrichment, auto-Updates, ATS/CRM, custom pipelines, smart inbox, and ChatGPT. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $8.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Database: 5.0 rating - Customer Social Profiles: 5.0 rating - Data Import/Export: 5.0 rating - Lead Capture: 5.0 rating #### Lowest rated features - Lead Nurturing: 3.0 rating #### Feature-related review snippet Reviewer: Miguel R. Reviewer details: Banking, 1-10 employees Published: September 18, 2024 > "What I love most is how intuitive the interface is, saving me tons of time while helping me stay organized." ### Gallery tab Ease of use: 4.5 out of 5 (172 reviews) #### Related review snippet Reviewer: Yana F. Reviewer details: Mental Health Care, 1-10 employees Published: October 10, 2024 > "I like most automation of LinkedIn tasks: Helps streamline job search efforts by automating profile visits, connection requests, and messaging." ### Integrations tab Jobin.cloud connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/239384/Jobincloud/#integrations) #### Most popular integrations - ChatGPT: 4.4 rating #### Integrations-related review snippet Reviewer: Pablo L. Reviewer details: Architecture & Planning, 1-10 employees Published: October 31, 2023 > "LinkedIn integration and how customizable it is." --- ## Crisp Rating: 4.6 out of 5 (148 reviews) Profile: [Crisp](https://www.capterra.com/p/151292/Crisp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Your all-in-one platform for multi-channel communication to improve your customers' relationship. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $45.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Audience Targeting: 5.0 rating - Contact Management: 5.0 rating - Lead Capture: 5.0 rating - Live Chat: 5.0 rating #### Lowest rated features - Reporting & Statistics: 4.0 rating - Reporting/Analytics: 5.0 rating - Social Media Integration: 5.0 rating #### Feature-related review snippet Reviewer: Francisco O. Reviewer details: Computer Software, 51-200 employees Published: April 24, 2025 > "What I like most is the interface." ### Gallery tab Ease of use: 4.5 out of 5 (148 reviews) #### Related review snippet Reviewer: Leandi M. Reviewer details: Leisure, Travel & Tourism, 51-200 employees Published: April 1, 2026 > "It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents." ### Integrations tab Crisp connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/151292/Crisp/#integrations) #### Most popular integrations - Slack: 4.3 rating - Mailchimp: 4.5 rating - Zoho CRM: 4.3 rating - Shopify: 4.4 rating - Telegram: 4.0 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Johnathan B. Reviewer details: Information Services, 1-10 employees Published: April 18, 2024 > "A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically)" --- ## Lyfpit Rating: 4.6 out of 5 (138 reviews) Profile: [Lyfpit](https://www.capterra.com/p/228116/Lyfpit/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Lyfpit is the social media marketing automation and growth hacking platform created by marketers #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Social Integration: 4.6 rating - Social Media Monitoring: 4.6 rating - Content Management: 4.6 rating - Reporting/Analytics: 4.6 rating #### Lowest rated features - Marketing Automation: 4.5 rating - Audience Targeting: 4.6 rating - Social Media Integration: 4.6 rating - Customer Engagement: 4.6 rating #### Feature-related review snippet Reviewer: BOUKERROU R. Reviewer details: Oil & Energy, 10,001+ employees Published: March 24, 2025 > "There is an integrated image editor, for making quick changes and improvements on visuals without having to go to a different interface." ### Gallery tab Ease of use: 4.7 out of 5 (138 reviews) #### Related review snippet Reviewer: Hassan M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: March 24, 2025 > "I could easily make complex strategizing for delivery of the content with the help of arguments to different categories of people and to different platforms." ### Integrations tab Lyfpit connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/228116/Lyfpit/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Dropbox: 4.5 rating - Canva: 4.5 rating - OneDrive: 4.5 rating - Grammarly: 4.7 rating - Instagram: 4.4 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Services, 10,001+ employees Published: November 22, 2022 > "Provides good integration options with apps" --- ## Sendible Rating: 4.6 out of 5 (137 reviews) Profile: [Sendible](https://www.capterra.com/p/130894/Sendible/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Social media management tool with brand monitoring, content sharing, multiple networks support, social media analysis & tracking. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Integration: 4.8 rating - Social Media Monitoring: 4.8 rating - Multi-Channel Social Integration: 4.8 rating - Reporting/Analytics: 4.7 rating #### Lowest rated features - Contact Management: 3.0 rating - Social Promotion: 4.5 rating - Customer Engagement: 5.0 rating - Marketing Automation: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (137 reviews) #### Related review snippet Reviewer: Mysty S. Reviewer details: Public Relations and Communications, Self-employed Published: July 22, 2025 > "I so appreciate having a company that understands that freelancers like myself don't have as much money to spend, but to deliver high quality, competitive results, we need high level features." ### Integrations tab Sendible connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/130894/Sendible/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - WordPress: 4.6 rating - Canva: 4.6 rating - Google Analytics 360: 4.7 rating #### Integrations-related review snippet Reviewer: Ouattara B. Reviewer details: Telecommunications, 201-500 employees Published: December 1, 2022 > "My favorite part is that it integrates well with WordPress." --- ## Highrise Rating: 4.5 out of 5 (130 reviews) Profile: [Highrise](https://www.capterra.com/p/146703/Highrise/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Lead Capture: Not available - Social Media Monitoring: Not available - Multi-Channel Social Integration: Not available - Marketing Automation: Not available - Task Management: Available - Customer Support: Available - Email Marketing: Available - Audience Targeting: Not available - Brand Tracking: Not available - Live Chat: Not available - Calendar/Reminder System: Not available - Sentiment Analysis: Not available ### Gallery tab Ease of use: 4.5 out of 5 (130 reviews) #### Related review snippet Reviewer: Alex R. Reviewer details: Media Production, 1-10 employees Published: May 26, 2022 > "Reminders and task list relating to contacts is great but having emails 'bcc' everything through the CRM is a time saver!" ### Integrations tab Highrise connects with 50+ software tools. [See all integrations](https://www.capterra.com/p/146703/Highrise/#integrations) #### Most popular integrations - FreshBooks: 4.5 rating - Olark: 4.5 rating - Operations Hub: 4.8 rating - Act-On: 4.3 rating - Benchmark Email: 4.3 rating - Formidable Forms: 4.8 rating - Contactually: 4.3 rating - OnSIP: 4.7 rating - VerticalResponse: 3.8 rating --- ## CoPilot AI Rating: 4.5 out of 5 (125 reviews) Profile: [CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? An AI-powered sales enablement tool that find quality LinkedIn leads, engage them with smart messaging, and drive more booked meetings. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $343.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Data Import/Export: 5.0 rating - Lead Capture: 5.0 rating - Social Media Monitoring: 5.0 rating - Contact Management: 4.0 rating #### Lowest rated features - Lead Nurturing: 4.0 rating #### Feature-related review snippet Reviewer: France Jhannen R. Reviewer details: Medical Practice, 201-500 employees Published: July 17, 2026 > "The intuitive user interface minimizes training needs, and customer support is responsive with active product improvements. Though not a dedicated CRM, Copilot enhances lead generation when paired with platforms like Dynamics." ### Gallery tab Ease of use: 4.5 out of 5 (125 reviews) #### Related review snippet Reviewer: Ahamed S. Reviewer details: Hospital & Health Care, 11-50 employees Published: April 21, 2026 > "CoPilot AI is a powerhouse for B2B lead generation, primarily because it turns the tedious grind of LinkedIn prospecting into a streamlined, "set-it-and-forget-it" system. While the price point is definitely an investment, the value is clearly reflected in the dedicated customer support and a "Smart Inbox" that effectively separates genuine interest from the noise." ### Integrations tab CoPilot AI connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - Microsoft Outlook: 4.5 rating - Android Studio: 4.6 rating - ChatGPT: 4.6 rating #### Integrations-related review snippet Reviewer: Stephanie H. Reviewer details: Professional Training & Coaching, 1-10 employees Published: September 3, 2021 > "I love how seamless CoPilot integrates with LinkedIn." --- ## Oktopost Rating: 4.5 out of 5 (110 reviews) Profile: [Oktopost](https://www.capterra.com/p/247569/Oktopost/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Oktopost is a B2B social engagement suite that supports modern data-driven organizations. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 5.0 rating - Third-Party Integrations: 3.0 rating #### Feature-related review snippet Reviewer: Sreenivasulu M. Reviewer details: Computer Software, Self-employed Published: June 16, 2021 > "I can easily interact with the interface and it is very easy to use." ### Gallery tab Ease of use: 4.5 out of 5 (110 reviews) #### Related review snippet Reviewer: Justin S. Reviewer details: Information Technology and Services, 51-200 employees Published: January 7, 2026 > "What I liked most about Oktopost was its strong focus on B2B social media, especially the ability to tie social activity directly to pipeline and revenue." ### Integrations tab Oktopost connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/247569/Oktopost/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.0 rating - WordPress: 4.6 rating - Google Analytics 360: 4.0 rating - HubSpot Marketing Hub: 5.0 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Dominic Y. Reviewer details: Financial Services, 1,001-5,000 employees Published: October 29, 2025 > "We’ve been using Oktopost now for over 5 years and have it integrated with our CRM and automation platform." --- Page 1 of 2 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (74) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Audience Targeting Brand Tracking Calendar/Reminder System Customer Support Email Marketing Generative AI Lead Capture Lead Nurturing Live Chat Marketing Automation Multi-Channel Social Integration Sentiment Analysis Social Media Monitoring Task Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Financial CRM Software](https://www.capterra.com/financial-crm-software/)[Healthcare CRM Software](https://www.capterra.com/healthcare-crm-software/)[Insurance CRM Software](https://www.capterra.com/insurance-crm-software/) I'm looking for Social CRM Tools Software that is: [Free](https://www.capterra.com/social-crm-tools-software/s/free/) Table of Contents - [The benefits of social CRM tools](#the-benefits-of-social-crm-tools) - [Typical features of social CRM tools](#typical-features-of-social-crm-tools) - [The cost of social CRM tools](#the-cost-of-social-crm-tools) - [Considerations when buying social CRM tools](#considerations-when-buying-social-crm-tools) - [Relevant social CRM tool trends](#relevant-social-crm-tool-trends) ## The benefits of social CRM tools Businesses primarily use social CRM tools to monitor their brand mentions on social media and manage interactions. Whether it’s a tweet complaining about a product or an Instagram story about your store, the tools let you address all such social interactions quickly and efficiently.  Listed below are some of the benefits of using a social CRM tool:  - **Centralize all social media interactions:** The software's centralized dashboard lets you monitor and manage social media interactions. This saves a lot of time and ensures that no activity on, or mention of, your brand goes unacknowledged. - **Gain better insights into your target audience:** Businesses can gain insights about their target audience with features such as social listening, customer social profiles, automated reports, and advanced analytics. These insights can help your sales and marketing teams improve customer segmentation and targeting. - **Improve customer retention and generate leads:** The tool helps you quickly respond to queries on social media. This can improve retention as customers will notice that your business is prompt in responses. Using behavioural and linguistic triggers, you can also find prospective customers who like or follow you or your competitors. - **Engage customers and build your brand reputation:** The tool keeps you connected with your target audience via their social feed. Quick responses to customer queries will keep them engaged with your brand, allowing you to build your reputation online. * * * ## Typical features of social CRM tools - **Social media integration:** Connect multiple social media platforms, including Facebook, Instagram, Twitter, and LinkedIn, to a single portal.  - **Centralized responding:** Respond to comments, messages, and mentions on multiple social platforms from within the CRM system.  - **Content sharing:** Share brand-related content on multiple social platforms to engage with existing and prospective customers. - **Social media monitoring:** Listen for brand mentions by auto-monitoring comments, posts, and hashtags on various social media platforms. Seek out customer complaints and problems, while also identifying customer trends. - **Customer social profiles:** Use publicly available data from customers' social media accounts to understand your audience; also, get a better idea of the customers' needs and interests. - **Reporting/analytics:** Track and monitor audience engagement; also, get customized reports of their activity. * * * ## The cost of social CRM tools Most products in the market are priced on a "per user per month" basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $12 - $20 - $20 - $30 - $30+ _\*The pricing included is for the entry-level/lowest-priced offering that was found on vendor websites on May 30, 2019. These ranges correspond to the 25th, 75th, and 100th percentile of the pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise, or premium product, which is priced higher, may include some additional features such as advanced analytics, automatic moderation, longer data retention, and XLS data exports. * * * ## Considerations when buying social CRM tools - **Check for social media integration with your CRM tool:** Many CRM solutions integrate with social media platforms and [offer similar functionalities as social CRM tools](https://www.capterra.com/resources/12-crm-features-and-why-you-need-them/). - **Assess your analytics requirements:** Some vendors offer [marketing and analytics tools](https://www.capterra.com/social-media-analytics-tools-software/) with advanced tracking and analytical capabilities. These tools generate deeper insights than a social CRM tool. If your use case is more aligned with social media management or marketing, consider using these tools instead of social CRM. * * * ## Relevant social CRM tool trends - **Marketing and sales automation trends:** As social media becomes ["the" platform for sales and marketing campaigns](https://lab.getapp.com/likes-leads-5-social-crm-trends-small-businesses/), businesses will want a social CRM tool that offers this functionality or integrates with another platform that does. Some vendors are offering this functionality through third-party providers. - **Social commerce/selling to grow exponentially:** As social commerce gains traction, social media platforms are [proving to be integral](https://www.cmswire.com/digital-experience/social-commerce-gets-ready-to-take-the-global-stage/). Businesses are [using social media networks](https://www.wired.com/story/instagram-sweet-sort-of-boring-ads/) and [messaging platforms, such as WeChat](https://techcrunch.com/2019/06/23/luxury-brands-sell-on-wechat/), to expand their digital storefronts. Based on this trend, we expect social CRM tool vendors to offer integrations with social commerce/selling tools. The integration would allow users to manage interactions and sales from a central portal. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra's directory page](https://www.capterra.com/social-crm-tools-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra's directory](https://www.capterra.com/social-crm-tools-software/) that offer them. The following sources were used for this document: 1\. [Software Advice Buyer's guide for Social CRM Tools](https://www.softwareadvice.com/crm/social-crm-comparison/#buyers-guide) (date accessed June 3, 2019) 2\. [Social Commerce Gets Ready to Take the Global Stage](https://www.cmswire.com/digital-experience/social-commerce-gets-ready-to-take-the-global-stage/) (date accessed June 3, 2019) 3\. [Instagram Is Sweet and Sort of Boring—but the Ads!](https://www.wired.com/story/instagram-sweet-sort-of-boring-ads/) (date accessed June 3, 2019) 4\. [Cartier, Bulgari, and other luxury brands are flocking to WeChat](https://techcrunch.com/2019/06/23/luxury-brands-sell-on-wechat/) (date accessed June 3, 2019) 5\. [From Likes to Leads: 5 Social CRM Trends for Small Businesses](https://lab.getapp.com/likes-leads-5-social-crm-trends-small-businesses/) (date accessed June 3, 2019) 6\. [The Complete Guide to Understanding Social CRM](https://getcrm.com/blog/guide-social-crm/) (date accessed June 3, 2019) 7\. [What's the Difference Between CRM and Marketing Automation Software?](https://www.capterra.com/resources/whats-difference-between-crm-and-marketing-automation-software/) (date accessed June 3, 2019) 8\. [12 CRM Features and Why You Need Them](https://www.capterra.com/resources/12-crm-features-and-why-you-need-them/) (date accessed June 3, 2019)