--- title: "Best Social CRM Tools Software for Small Businesses 2026 | Capterra" description: "Find and compare the 2026 best Social CRM Tools software for small businesses, using our interactive tool to quickly narrow your choices based on businesses like yours." source_url: "https://www.capterra.com/social-crm-tools-software/s/small-businesses/" page_type: "subcategory" language: "en" --- # Best Social CRM Tools Software for small business ## Top 10 ranked by small-business reviewer ratings ### Ranked small business Social CRM Tools products | Rank | Product | Overall rating | Category rating | Key attribute | Starting price | Key features | | --- | --- | --- | --- | --- | --- | --- | | 1 | [Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/) | 4.9 out of 5 (279 reviews) | 4.7 out of 5 (47 category reviews) | Highly rated for Value for Money | $15.00 Other, Per Month | Included: Task Management; Not included: Audience Targeting, Customer Support, Email Marketing, Lead Capture, Live Chat, Marketing Automation, Multi-Channel Social Integration, Social Media Monitoring | | 2 | [Popl](https://www.capterra.com/p/252928/Popl/) | 4.7 out of 5 (249 reviews) | 4.8 out of 5 (14 category reviews) | Highly rated for Quality of Support | $7.99 Per User, Per Month | Included: Email Marketing, Lead Capture, Live Chat; Not included: Audience Targeting, Customer Support, Marketing Automation, Multi-Channel Social Integration, Social Media Monitoring, Task Management | | 3 | [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) | 4.4 out of 5 (3,804 reviews) | 4.7 out of 5 (66 category reviews) | Highly rated for Ease of Use | $99.00 Per User, Per Month | Included: Audience Targeting, Customer Support, Live Chat, Marketing Automation, Multi-Channel Social Integration, Social Media Monitoring, Task Management; Not included: Email Marketing, Lead Capture | | 4 | [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) | 4.4 out of 5 (610 reviews) | 4.7 out of 5 (11 category reviews) | Highly rated for Functionality | $79.00 Per User, Per Month | Included: Audience Targeting, Customer Support, Social Media Monitoring, Task Management; Not included: Email Marketing, Lead Capture, Live Chat, Marketing Automation, Multi-Channel Social Integration | | 5 | [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) | 4.6 out of 5 (713 reviews) | 4.7 out of 5 (15 category reviews) | Highly rated for Quality of Support | $69.00 Per User, Per Month | Included: Customer Support, Social Media Monitoring; Not included: Audience Targeting, Email Marketing, Lead Capture, Live Chat, Marketing Automation, Multi-Channel Social Integration, Task Management | | 6 | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) | 4.7 out of 5 (1,788 reviews) | 4.7 out of 5 (11 category reviews) | Highly rated for Quality of Support | $15.00 Per User, Per Month | Included: Customer Support, Live Chat, Social Media Monitoring; Not included: Audience Targeting, Email Marketing, Lead Capture, Marketing Automation, Multi-Channel Social Integration, Task Management | | 7 | [Lyfpit](https://www.capterra.com/p/228116/Lyfpit/) | 4.6 out of 5 (138 reviews) | 4.6 out of 5 (42 category reviews) | Highly rated for Ease of Use | $9.00 Flat Rate, Per Month | Included: Audience Targeting, Lead Capture, Marketing Automation, Multi-Channel Social Integration, Social Media Monitoring, Task Management; Not included: Customer Support, Email Marketing, Live Chat | | 8 | [Thryv](https://www.capterra.com/p/156926/Thryv/) | 4.2 out of 5 (538 reviews) | 4.5 out of 5 (21 category reviews) | Highly rated for Quality of Support | $99.00 Flat Rate, Per Month | Included: Audience Targeting, Customer Support, Email Marketing, Lead Capture, Live Chat, Marketing Automation, Multi-Channel Social Integration, Social Media Monitoring; Not included: Task Management | | 9 | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) | 4.4 out of 5 (19,024 reviews) | 4.4 out of 5 (22 category reviews) | Highly rated for Functionality | $25.00 Per User, Per Month | Included: Audience Targeting, Customer Support, Email Marketing, Lead Capture, Live Chat, Marketing Automation, Task Management; Not included: Multi-Channel Social Integration, Social Media Monitoring | | 10 | [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) | 4.3 out of 5 (7,010 reviews) | 4.3 out of 5 (66 category reviews) | Highly rated for Value for Money | $14.00 Per User, Per Month | Included: Customer Support, Email Marketing, Lead Capture, Live Chat, Marketing Automation, Social Media Monitoring, Task Management; Not included: Audience Targeting, Multi-Channel Social Integration | Category rating: Rating from reviewers who used each product as Social CRM Tools software, with the number of those reviews. Products are ranked by this rating, adjusted for how many reviews support it. For the complete directory, see [the full product list](#full-product-list). --- ## See top 10 product details ### 1. [Linked Helper 2](https://www.capterra.com/p/230521/Linked-Helper-2/) Overall rating: 4.9 out of 5 (279 reviews) Category rating: 4.7 out of 5 (47 category reviews) Key attribute: Highly rated for Value for Money Starting price: $15.00 Other, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Not included - Customer Support: Not included - Email Marketing: Not included - Lead Capture: Not included - Live Chat: Not included - Marketing Automation: Not included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Not included - Task Management: Included --- ### 2. [Popl](https://www.capterra.com/p/252928/Popl/) Overall rating: 4.7 out of 5 (249 reviews) Category rating: 4.8 out of 5 (14 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $7.99 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Audience Targeting: Not included - Customer Support: Not included - Email Marketing: Included - Lead Capture: Included - Live Chat: Included - Marketing Automation: Not included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Not included - Task Management: Not included --- ### 3. [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Overall rating: 4.4 out of 5 (3,804 reviews) Category rating: 4.7 out of 5 (66 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $99.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Included - Customer Support: Included - Email Marketing: Not included - Lead Capture: Not included - Live Chat: Included - Marketing Automation: Included - Multi-Channel Social Integration: Included - Social Media Monitoring: Included - Task Management: Included #### Pros based on reviews - Unified multi-platform management - Centralized marketing campaign management #### Cons based on reviews - Frequent glitches and connectivity problems - Image posting limitations --- ### 4. [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) Overall rating: 4.4 out of 5 (610 reviews) Category rating: 4.7 out of 5 (11 category reviews) Key attribute: Highly rated for Functionality Starting price: $79.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Included - Customer Support: Included - Email Marketing: Not included - Lead Capture: Not included - Live Chat: Not included - Marketing Automation: Not included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Included - Task Management: Included #### Pros based on reviews - Comprehensive social management tools - Intuitive and clean design #### Cons based on reviews - High cost for features - Recurring technical glitches --- ### 5. [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) Overall rating: 4.6 out of 5 (713 reviews) Category rating: 4.7 out of 5 (15 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $69.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Not included - Customer Support: Included - Email Marketing: Not included - Lead Capture: Not included - Live Chat: Not included - Marketing Automation: Not included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Included - Task Management: Not included #### Pros based on reviews - Intuitive and streamlined interface - Efficient multi-user teamwork #### Cons based on reviews - Recurring glitches and instability - Limitations in media publishing --- ### 6. [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Overall rating: 4.7 out of 5 (1,788 reviews) Category rating: 4.7 out of 5 (11 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $15.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Not included - Customer Support: Included - Email Marketing: Not included - Lead Capture: Not included - Live Chat: Included - Marketing Automation: Not included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Included - Task Management: Not included #### Pros based on reviews - Centralized omnichannel support hub - Intuitive and accessible interface #### Cons based on reviews - Frequent technical disruptions - Cumbersome email workflow limitations --- ### 7. [Lyfpit](https://www.capterra.com/p/228116/Lyfpit/) Overall rating: 4.6 out of 5 (138 reviews) Category rating: 4.6 out of 5 (42 category reviews) Key attribute: Highly rated for Ease of Use Starting price: $9.00 Flat Rate, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Audience Targeting: Included - Customer Support: Not included - Email Marketing: Not included - Lead Capture: Included - Live Chat: Not included - Marketing Automation: Included - Multi-Channel Social Integration: Included - Social Media Monitoring: Included - Task Management: Included --- ### 8. [Thryv](https://www.capterra.com/p/156926/Thryv/) Overall rating: 4.2 out of 5 (538 reviews) Category rating: 4.5 out of 5 (21 category reviews) Key attribute: Highly rated for Quality of Support Starting price: $99.00 Flat Rate, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Included - Customer Support: Included - Email Marketing: Included - Lead Capture: Included - Live Chat: Included - Marketing Automation: Included - Multi-Channel Social Integration: Included - Social Media Monitoring: Included - Task Management: Not included #### Pros based on reviews - Streamlined and intuitive interface - Centralized social media management #### Cons based on reviews - Payment processing and billing frustrations - Inconsistent phone and messaging features --- ### 9. [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Overall rating: 4.4 out of 5 (19,024 reviews) Category rating: 4.4 out of 5 (22 category reviews) Key attribute: Highly rated for Functionality Starting price: $25.00 Per User, Per Month Free trial: Available Free version: Not available #### Features reviewers most value - Audience Targeting: Included - Customer Support: Included - Email Marketing: Included - Lead Capture: Included - Live Chat: Included - Marketing Automation: Included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Not included - Task Management: Included #### Pros based on reviews - Comprehensive sales and activity tracking - Robust client relationship management #### Cons based on reviews - High and escalating costs - Frequent glitches and slow performance --- ### 10. [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Overall rating: 4.3 out of 5 (7,010 reviews) Category rating: 4.3 out of 5 (66 category reviews) Key attribute: Highly rated for Value for Money Starting price: $14.00 Per User, Per Month Free trial: Available Free version: Available #### Features reviewers most value - Audience Targeting: Not included - Customer Support: Included - Email Marketing: Included - Lead Capture: Included - Live Chat: Included - Marketing Automation: Included - Multi-Channel Social Integration: Not included - Social Media Monitoring: Included - Task Management: Included #### Pros based on reviews - Integrated sales process automation - Centralized client relationship management #### Cons based on reviews - Frequent bugs and performance issues --- ## All social crm tools software for small businesses [4.3 (7010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. [Learn more about Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (19024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. [Learn more about Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.4 (4116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Hootsuite](https://www.capterra.com/p/121701/HootSuite/) [4.4 (3804)](https://www.capterra.com/p/121701/HootSuite/reviews/) Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. [Learn more about Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3064)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Switch to a two-in-one CRM solution that combines social selling and end-to-end customer management. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management 81% recommend this product [## Nimble](https://www.capterra.com/p/123032/Nimble/) [4.4 (1868)](https://www.capterra.com/p/123032/Nimble/reviews/) Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. [Learn more about Nimble](https://www.capterra.com/p/123032/Nimble/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) AI help desk with live chat, email ticketing and a call center in one inbox. AI in every plan, from $15 per agent/month annually. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management 88% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management 84% recommend this product [## Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) [4.6 (713)](https://www.capterra.com/p/123971/Agorapulse/reviews/) Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse. [Learn more about Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) Social CRM Tools features reviewers most value Audience Targeting Customer Support Email Marketing Lead Capture Live Chat Marketing Automation Multi-Channel Social Integration Social Media Monitoring Task Management ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (76) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Audience Targeting Brand Tracking Calendar/Reminder System Customer Support Email Marketing Generative AI Lead Capture Lead Nurturing Live Chat Marketing Automation Multi-Channel Social Integration Sentiment Analysis Social Media Monitoring Task Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Financial CRM Software](https://www.capterra.com/financial-crm-software/)[Healthcare CRM Software](https://www.capterra.com/healthcare-crm-software/)[Insurance CRM Software](https://www.capterra.com/insurance-crm-software/) I'm looking for Social CRM Tools Software that is: [Free](https://www.capterra.com/social-crm-tools-software/s/free/)