BirdEye vs SOCi

Starting Price

Not provided by vendor Not provided by vendor

Best For

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

We help multi-location businesses manage their social media.

Product Features

  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.8 / 5
(276)
Read All Reviews

4.4 / 5
(160)
Read All Reviews

Ease of Use


4.8 / 5


  • "Birdeye is an amazing software product, easy to use and produces amazing results."

  • "I like that the platform's is user friendly and the implementation was very easy."


4.3 / 5


  • "It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price."

  • "Everything about Soci is seamless, amazing support and it's so easy to use."

Customer Support


4.8 / 5


  • "It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not."

  • "Setup up was so easy, customer service was knowledgeable and friendly. The software was very APP like and super easy to implement."


4.4 / 5


Features & Functionality


4.7 / 5


  • "We are extremely happy with the ease of use of this software. Reviews are very easy to request and quick to post to our social media."

  • "She provides exceptional support, excellent follow through and responds quickly and efficiently to all correspondences."


4.2 / 5


  • "I also like how it grades your posts and gives you guidelines to try and make the post successful."

  • "I like that it has an easy user interface. Easy to navigate and post."

Value for Money


4.6 / 5


  • "This has been a great investment. The ability to request that your actual clients give you a review is invaluable."

  • "Their are also plenty of side benefits, such as a review site they set up for you. Good value for the money."


4.3 / 5


Screenshots

View 5 screenshots 165648 thumb
View 5 screenshots 162365 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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BirdEye vs SOCi

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