# 2023 Capterra Shortlist for Social Media Monitoring | Capterra

> Discover the highest-rated & most popular Social Media Monitoring Software of 2023. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/social-media-monitoring-software/shortlist

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# 2023 Capterra Shortlist for Social Media Monitoring

-   [All Products](https://www.capterra.com/social-media-monitoring-software/)
-   [Capterra Shortlist](https://www.capterra.com/social-media-monitoring-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/121701/HootSuite/)

## [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

[4.4 (3796)](https://www.capterra.com/p/121701/HootSuite/reviews/)[View all reviews](https://www.capterra.com/p/121701/HootSuite/reviews/)

[](https://www.capterra.com/p/121701/HootSuite/)

Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.

Overall Score

98/100

Popularity: 50/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$249.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/121447/Sprout-Social/)

## [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

[4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)[View all reviews](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

[](https://www.capterra.com/p/121447/Sprout-Social/)

Track social activity across multiple networks and profiles in a unified social inbox | Try Sprout Free

Overall Score

95/100

Popularity: 47/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.2

Value for Money

3.9

Paid plans start at

$199.00Per Month

Free Trial

Free Version

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152997/BirdEye/)

## [Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)[View all reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

[](https://www.capterra.com/p/152997/BirdEye/)

Engage with customers on Google, Facebook and Twitter through Birdeye's all-in-one platform.

Overall Score

92/100

Popularity: 42/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

13/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/123153/Meltwater/)

## [Meltwater](https://www.capterra.com/p/123153/Meltwater/)

[4.0 (96)](https://www.capterra.com/p/123153/Meltwater/reviews/)[View all reviews](https://www.capterra.com/p/123153/Meltwater/reviews/)

[](https://www.capterra.com/p/123153/Meltwater/)

Meltwater's comprehensive social media monitoring tools help you deep-dive into location and audience-specific social data, globally.

Overall Score

91/100

Popularity: 43/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.0

Customer Service

3.7

Features

4.0

Value for Money

3.4

Paid plans start at

Not provided by the vendor

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/123971/Agorapulse/)

## [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/)

[4.6 (713)](https://www.capterra.com/p/123971/Agorapulse/reviews/)[View all reviews](https://www.capterra.com/p/123971/Agorapulse/reviews/)

[](https://www.capterra.com/p/123971/Agorapulse/)

Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.3

Value for Money

4.4

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/203702/Metricool/)

## [Metricool](https://www.capterra.com/p/203702/Metricool/)

[4.4 (97)](https://www.capterra.com/p/203702/Metricool/reviews/)[View all reviews](https://www.capterra.com/p/203702/Metricool/reviews/)

[](https://www.capterra.com/p/203702/Metricool/)

Manage your social networks like a pro and with less stress Save time daily by scheduling, analyzing, and measuring your social media.

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

$12.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/167624/Reputation-com/)

## [Reputation](https://www.capterra.com/p/167624/Reputation-com/)

[4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/)[View all reviews](https://www.capterra.com/p/167624/Reputation-com/reviews/)

[](https://www.capterra.com/p/167624/Reputation-com/)

Reputration management tool that helps teams convert customer feedback & comments into actionable feedback to manage brand reputation.

Overall Score

85/100

Popularity: 36/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.3

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/130894/Sendible/)

## [Sendible](https://www.capterra.com/p/130894/Sendible/)

[4.6 (137)](https://www.capterra.com/p/130894/Sendible/reviews/)[View all reviews](https://www.capterra.com/p/130894/Sendible/reviews/)

[](https://www.capterra.com/p/130894/Sendible/)

Social media management tool with brand monitoring, content sharing, multiple networks support, social media analysis & tracking.

Overall Score

85/100

Popularity: 36/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/247569/Oktopost/)

## [Oktopost](https://www.capterra.com/p/247569/Oktopost/)

[4.5 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/)[View all reviews](https://www.capterra.com/p/247569/Oktopost/reviews/)

[](https://www.capterra.com/p/247569/Oktopost/)

Oktopost is a B2B social engagement suite that supports modern data-driven enterprise organizations.

Overall Score

79/100

Popularity: 31/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.2

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/168903/SocialChamp/)

## [Social Champ](https://www.capterra.com/p/168903/SocialChamp/)

[4.5 (71)](https://www.capterra.com/p/168903/SocialChamp/reviews/)[View all reviews](https://www.capterra.com/p/168903/SocialChamp/reviews/)

[](https://www.capterra.com/p/168903/SocialChamp/)

Social Champ is your go-to solution for mastering social media management. It provides the best features and integrations for success.

Overall Score

78/100

Popularity: 30/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.1

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

9/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/135148/Agile-CRM/)

## [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)

[4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/)[View all reviews](https://www.capterra.com/p/135148/Agile-CRM/reviews/)

[](https://www.capterra.com/p/135148/Agile-CRM/)

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.

Overall Score

75/100

Popularity: 32/50

Ratings: 43/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$8.99

Free Trial

Free Version

Category Features

7/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/154479/Determ/)

## [Determ](https://www.capterra.com/p/154479/Determ/)

[4.4 (39)](https://www.capterra.com/p/154479/Determ/reviews/)[View all reviews](https://www.capterra.com/p/154479/Determ/reviews/)

[](https://www.capterra.com/p/154479/Determ/)

A media monitoring and social listening tool that boasts real-time global coverage, advanced brand analytics, and market insights.

Overall Score

71/100

Popularity: 23/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.2

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124219/Infegy-Atlas/)

## [Infegy Atlas](https://www.capterra.com/p/124219/Infegy-Atlas/)

[4.6 (83)](https://www.capterra.com/p/124219/Infegy-Atlas/reviews/)[View all reviews](https://www.capterra.com/p/124219/Infegy-Atlas/reviews/)

[](https://www.capterra.com/p/124219/Infegy-Atlas/)

Harness actionable insights, market trends, and consumer feedback from the deluge of social voices with Infegy Atlas.

Overall Score

71/100

Popularity: 22/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.9

Features

4.5

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/191356/mLabs/)

## [mLabs](https://www.capterra.com/p/191356/mLabs/)

[4.7 (63)](https://www.capterra.com/p/191356/mLabs/reviews/)[View all reviews](https://www.capterra.com/p/191356/mLabs/reviews/)

[](https://www.capterra.com/p/191356/mLabs/)

mLabs is a smart social media management platform to help business succeed their social networking results.

Overall Score

69/100

Popularity: 20/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.5

Value for Money

4.6

Paid plans start at

R$14.90Per Month

Free Trial

Free Version

Category Features

6/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/194302/Coosto/)

## [Coosto](https://www.capterra.com/p/194302/Coosto/)

[4.2 (53)](https://www.capterra.com/p/194302/Coosto/reviews/)[View all reviews](https://www.capterra.com/p/194302/Coosto/reviews/)

[](https://www.capterra.com/p/194302/Coosto/)

Coosto is a leading content & social media marketing tool that is designed to help marketers create and distribute valuable content.

Overall Score

63/100

Popularity: 15/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.5

Features

4.1

Value for Money

4.2

Paid plans start at

€250.00Per Month

Free Trial

Free Version

Category Features

18/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/210061/Lucidya/)

## [Lucidya](https://www.capterra.com/p/210061/Lucidya/)

[4.8 (27)](https://www.capterra.com/p/210061/Lucidya/reviews/)[View all reviews](https://www.capterra.com/p/210061/Lucidya/reviews/)

[](https://www.capterra.com/p/210061/Lucidya/)

An award-winning social media intelligence platform powered by AI that empowers businesses to understand and better serve their custome

Overall Score

63/100

Popularity: 14/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.9

Value for Money

4.6

Paid plans start at

$0.01Per Year

Free Trial

Free Version

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Social Media Monitoring Software](https://www.capterra.com/social-media-monitoring-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:February 28, 2023