Penelope vs CareDirector

Starting Price

Not provided by vendor Not provided by vendor

Best For

Mid-to-large sized multi-service nonprofits and human service organizations who need secure, cloud-based software that's flexible, configurable, and that helps improve client engagement and outcomes.

Social work case management platform for all businesses which helps with financial administration, billing, document storage, reporting, consumer portal, mobile access and more.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.3 / 5
(59)
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(0)

Ease of Use


3.7 / 5


  • "This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it."

  • "The software is user friendly for those utilizing it daily. It's functionality of the software and its accessibility for reporting is great."



Customer Support


4.1 / 5


  • "The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs."

  • "Penelope support is heavy in the initial stages but drops off drastically as you launch the system. Penelope staff for the most part though are committed to providing good customer service."



Features & Functionality


3.9 / 5


  • "Penelope provides a great balance between functionality and ease-of-use. The interface is very attractive and can be used on virtually any device."

  • "Representative was our point of contact/penelope expert and did a fabulous job of walking us through the significant amount mapping and customization that our case management process requires."



Value for Money


4.2 / 5




Product Features

  • Case Notes
  • Client Management
  • Document Management
  • Forms Management
  • Goal Setting / Tracking
  • Program Management
  • Referral Management
  • Reporting & Statistics
  • Scheduling
  • Volunteer Management
  • Case Notes
  • Client Management
  • Document Management
  • Forms Management
  • Goal Setting / Tracking
  • Program Management
  • Referral Management
  • Reporting & Statistics
  • Scheduling
  • Volunteer Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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