# Best Softphone Software 2026 | Capterra > Find the top Softphone software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/softphone-software --- # Best Softphone Software For more information consult our [Softphone Buyers Guide](#buyers-guide-content) [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation [Learn more about Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) AI-powered cloud communications with voice, SMS, chat, video & CRM integrations—plus white-glove onboarding and unmatched 24/7 support. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) JustCall is a modern Softphone for fast-growing teams. Make, receive, distribute and track phone calls and SMS from any device. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Our products include: Auto Dialer, Cloud Phone System, Progressive Dialer, CRM & Lead Management, and Email & SMS Marketing Automation. [Learn more about Ricochet360](https://www.capterra.com/p/141932/Ricochet/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing 88% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Excellent customer service starts with great help desk software. Win customers by providing excellent customer service with LiveAgent. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing 88% recommend this product [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is a #1 softphone and business telephony solution used by 15 million companies worldwide. Cloud, mobile and open source. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing 82% recommend this product [## 3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) The Phone System For Modern Business. Instant Setup, Powerful Integrations, Proven Quality. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Grasshopper’s virtual business phone system is the all-in-one business communication and command center, accessible from anywhere in [Learn more about Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Conversation analytics from anywhere, with a customizable softphone backed by industry leading call tracking and lead management tools. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing 83% recommend this product [## Acefone](https://www.capterra.com/p/264770/Acefone/) [4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.  [Learn more about Acefone](https://www.capterra.com/p/264770/Acefone/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing 81% recommend this product [## Zoiper](https://www.capterra.com/p/158719/ZoiPer/) [4.3 (113)](https://www.capterra.com/p/158719/ZoiPer/reviews/) Designed for businesses of all sizes, the softphone platform helps place audio and video calls along with other functionalities. [Learn more about Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Bria](https://www.capterra.com/p/158718/Bria/) [4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) VoIP platform that offers softphone solutions, team messaging, and management tools for unified communications of call centres. [Learn more about Bria](https://www.capterra.com/p/158718/Bria/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Squaretalk provides a versatile, secure and free cloud-based softphone solution. Combine it with our all-in-one contact center platform [Learn more about Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing 93% recommend this product [## uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!! [Learn more about uContact](https://www.capterra.com/p/115213/uContact/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## OnSIP](https://www.capterra.com/p/158706/OnSIP/) [4.7 (78)](https://www.capterra.com/p/158706/OnSIP/reviews/) [Capterra Shortlist](https://www.capterra.com/softphone-software/shortlist/) Customize your VoIP communications with OnSIP’s easy-to-use solution. No Contracts Required. US-based support. Free phones for 5+ Users [Learn more about OnSIP](https://www.capterra.com/p/158706/OnSIP/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) [4.3 (78)](https://www.capterra.com/p/157096/Unified-Communications-Manager/reviews/) VoIP software that offers session management, messaging, video, voice, mobility, and web conferencing capabilities. [Learn more about Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) [4.7 (70)](https://www.capterra.com/p/140624/Predictive-dialer-PBX/reviews/) Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier!  [Learn more about Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [## Zadarma](https://www.capterra.com/p/166095/Zadarma/) [3.8 (66)](https://www.capterra.com/p/166095/Zadarma/reviews/) Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets. [Learn more about Zadarma](https://www.capterra.com/p/166095/Zadarma/) Softphone features reviewers most value AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (99) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Telephony Software](https://www.capterra.com/telephony-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[VoIP Software](https://www.capterra.com/voip-software/)[Mobility Software](https://www.capterra.com/mobility-software/)[Remote Work Software](https://www.capterra.com/remote-work-software/) I'm looking for Softphone Software that is: [Free](https://www.capterra.com/softphone-software/s/free/)[For Mac](https://www.capterra.com/softphone-software/s/mac/)