--- title: "Best Softphone Software 2026 | Capterra" description: "Find the top Softphone software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/softphone-software/" page_type: "category" language: "en" --- # Best Softphone Software ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - VoIP Connection: 4.7 rating - Call Logging: 4.6 rating - Mobile Access: 4.6 rating - Call Recording: 4.4 rating #### Lowest rated features - Live Chat: 3.2 rating - Call Routing: 4.3 rating - Caller ID: 4.3 rating - Chat/Messaging: 4.2 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered cloud communications with voice, SMS, chat, video & CRM integrations—plus white-glove onboarding and unmatched 24/7 support. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - VoIP Connection: 4.6 rating - Call Routing: 4.5 rating - Voice Mail: 4.6 rating - Caller ID: 4.3 rating #### Lowest rated features - Mobile Access: 4.3 rating - Alerts/Notifications: 4.3 rating - Call Center Management: 4.0 rating - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Excellent customer service starts with great help desk software. Win customers by providing excellent customer service with LiveAgent. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Activity Tracking: 5.0 rating - Alerts/Notifications: 5.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Caller ID: 5.0 rating - Chat/Messaging: 5.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete cloud phone system that is easy to set up and easy to manage. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - VoIP Connection: 4.7 rating - Call Routing: 4.8 rating - Mobile Access: 4.9 rating #### Lowest rated features - On-Demand Recording: 1.0 rating - Reporting & Statistics: 3.0 rating - IVR: 3.0 rating - SMS Messaging: 3.0 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (1,002 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is a #1 softphone and business telephony solution used by 15 million companies worldwide. Cloud, mobile and open source. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Logging: 5.0 rating - Call Recording: 5.0 rating - VoIP Connection: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (1,002 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.0 rating - Call Center Management: 4.2 rating - Call Logging: 4.3 rating - Call Recording: 4.4 rating #### Lowest rated features - Call Routing: 3.5 rating - Caller Profiles: 1.0 rating - Caller ID: 3.8 rating - Automatic Call Distribution: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## GoTo Connect Rating: 4.5 out of 5 (671 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.4 rating - Call Routing: 4.7 rating - Voice Mail: 4.8 rating - Mobile Access: 5.0 rating #### Lowest rated features - Video Conferencing: 3.5 rating - Call Center Integration: 3.0 rating - Caller Profiles: 3.0 rating - Live Chat: 3.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (671 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## Aircall Rating: 4.2 out of 5 (465 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Phone System For Modern Business. Instant Setup, Powerful Integrations, Proven Quality. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Routing: 4.5 rating - Activity Tracking: 5.0 rating - Reporting & Statistics: 5.0 rating #### Lowest rated features - Voice Mail: 4.0 rating - VoIP Connection: 5.0 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (465 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.5 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Grasshopper Rating: 4.3 out of 5 (360 reviews) Profile: [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Grasshopper’s virtual business phone system is the all-in-one business communication and command center, accessible from anywhere in #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Flexible virtual phone system - Comprehensive feature set Cons: - Inconsistent call handling - Unreliable customer service #### Starting price Starting price: $14.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Logging: 5.0 rating - VoIP Connection: 5.0 rating - Call Routing: 3.0 rating #### Lowest rated features - IVR: 1.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (360 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Sports, 1-10 employees Published: March 27, 2026 > "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours." ### Integrations tab Grasshopper connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/175002/Grasshopper/#integrations) #### Most popular integrations - Zapier: 4.7 rating - Google Voice: 5.0 rating #### Integrations-related review snippet Reviewer: Jami L. Reviewer details: Banking, 1-10 employees Published: September 6, 2022 > "Easy to integrate to your cell phone and CRM software." --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.5 rating - VoIP Connection: 4.5 rating - Call Recording: 4.7 rating - Call Monitoring: 4.3 rating #### Lowest rated features - Caller ID: 3.0 rating - Call Center Management: 4.0 rating - Mobile Access: 4.0 rating - Call Center Integration: 5.0 rating #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- ## RingCX Rating: 4.2 out of 5 (258 reviews) Profile: [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingCX is an AI-powered contact center: simple to use and easy to deploy. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Extensive customizable functionality - Streamlined and intuitive experience Cons: - Slow and unhelpful assistance #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.4 rating - Caller ID: 4.8 rating - Call Recording: 3.8 rating - Call Center Integration: 4.7 rating #### Lowest rated features - Computer Telephony Integration: 3.0 rating - Live Chat: 4.0 rating - Automatic Call Distribution: 4.0 rating - Call Routing: 4.3 rating ### Gallery tab Ease of use: 4.3 out of 5 (258 reviews) #### Related review snippet Reviewer: Lidia L. Reviewer details: Hospital & Health Care, 11-50 employees Published: June 17, 2026 > "The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations." ### Integrations tab RingCX connects with 90+ software tools. [See all integrations](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Microsoft 365: 4.6 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Salesforce Service Cloud: 5.0 rating - Gong.io: 4.8 rating #### Integrations-related review snippet Reviewer: Kent Dominic D. Reviewer details: Consumer Services, 51-200 employees Published: January 31, 2025 > "I like that it can be integrated into HubSpot." --- ## Zoom Phone Rating: 4.5 out of 5 (244 reviews) Profile: [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.4 rating - Call Recording: 4.8 rating - Video Conferencing: 4.8 rating - Mobile Access: 4.2 rating #### Lowest rated features - IVR: 2.0 rating - Alerts/Notifications: 3.8 rating - Queue Management: 4.3 rating - Call Transfer: 4.0 rating #### Feature-related review snippet Reviewer: Kennedy F. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: May 13, 2025 > "It was easy to access and navigate with somebody who was less familiar with the software." ### Gallery tab Ease of use: 4.5 out of 5 (244 reviews) #### Related review snippet Reviewer: Victoria H. Reviewer details: Insurance, 51-200 employees Published: February 25, 2026 > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users." --- ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A softphone built for fast-moving teams. Make and receive calls from any device with JustCall. Start your free 14-day trial. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.8 rating - Call Recording: 4.5 rating - VoIP Connection: 4.5 rating - Voice Mail: 4.3 rating #### Lowest rated features - Call Center Management: 3.5 rating - Automatic Call Distribution: 3.0 rating - Call Monitoring: 3.0 rating - Third-Party Integrations: 3.0 rating #### Feature-related review snippet Reviewer: Sophia S. Reviewer details: Retail, 11-50 employees Published: July 23, 2026 > "The software itself generally worked as expected, and the interface was easy enough to navigate." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## CTM Rating: 4.7 out of 5 (159 reviews) Profile: [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Conversation analytics from anywhere, with a customizable softphone backed by industry leading call tracking and lead management tools. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Routing: 4.6 rating - Call Logging: 4.8 rating - Call Center Management: 5.0 rating #### Lowest rated features - Chat/Messaging: 3.0 rating - Automatic Call Distribution: 4.2 rating - Computer Telephony Integration: 3.0 rating - VoIP Connection: 4.3 rating #### Feature-related review snippet Reviewer: Emilio X. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: April 22, 2026 > "The software provides a friendly interface that is easy to navigate and find the useful metrics." ### Gallery tab Ease of use: 4.4 out of 5 (159 reviews) #### Related review snippet Reviewer: Alejandra M. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 15, 2026 > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." ### Integrations tab CTM connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Mailchimp: 4.5 rating - Zoom Workplace: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: Vincent B. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 16, 2025 > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." --- ## Acefone Rating: 4.6 out of 5 (135 reviews) Profile: [Acefone](https://www.capterra.com/p/264770/Acefone/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 5.0 rating - Caller ID: 5.0 rating - Call Routing: 4.8 rating - Call Recording: 5.0 rating #### Lowest rated features - Call Center Integration: 3.8 rating - Mobile Access: 5.0 rating - Alerts/Notifications: 5.0 rating - Call Center Management: 5.0 rating #### Feature-related review snippet Reviewer: Hanna D. Reviewer details: Construction, 11-50 employees Published: September 19, 2023 > "great accessibility, easy to use, and they are very thorough in the set-up process." ### Gallery tab Ease of use: 4.5 out of 5 (135 reviews) #### Related review snippet Reviewer: Hanna D. Reviewer details: Construction, 11-50 employees Published: September 19, 2023 > "they set up one-on-one calls to help you understand the platform, and will answer every question you have." ### Integrations tab Acefone connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/264770/Acefone/#integrations) #### Most popular integrations - Google Workspace: 3.0 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 1.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Jack H. Reviewer details: Computer Software, 11-50 employees Published: January 19, 2022 > "Integrating the software with Zoho looks to work seamlessly once configured" --- ## Squaretalk Rating: 4.8 out of 5 (114 reviews) Profile: [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Squaretalk provides a versatile, secure and free cloud-based softphone solution. Combine it with our all-in-one contact center platform #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Center Management: 4.6 rating - Call Routing: 4.7 rating - VoIP Connection: 4.6 rating #### Lowest rated features - Computer Telephony Integration: 4.0 rating - Call List Management: 4.0 rating - Call Monitoring: 4.6 rating - Caller ID: 4.6 rating #### Feature-related review snippet Reviewer: Costas P. Reviewer details: Financial Services, 51-200 employees Published: August 31, 2023 > "She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!" ### Gallery tab Ease of use: 4.8 out of 5 (114 reviews) #### Related review snippet Reviewer: Brajesh M. Reviewer details: Program Development, 11-50 employees Published: March 5, 2025 > "By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions." ### Integrations tab Squaretalk connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/219046/Squaretalk-Matrix/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - WhatsApp: 4.7 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 5.0 rating #### Integrations-related review snippet Reviewer: Leia R. Reviewer details: Construction, 501-1,000 employees Published: September 5, 2022 > "Easily integrated with Zoho" --- ## Zoiper Rating: 4.3 out of 5 (114 reviews) Profile: [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Designed for businesses of all sizes, the softphone platform helps place audio and video calls along with other functionalities. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €49.95 Pricing details: Flat Rate, One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.6 rating - Call Routing: 4.0 rating - Call Recording: 4.1 rating - Caller Profiles: 3.8 rating #### Lowest rated features - Contact Management: 3.0 rating - Chat/Messaging: 1.0 rating - Live Chat: 3.9 rating - Video Conferencing: 3.8 rating #### Feature-related review snippet Reviewer: Daniela C. Reviewer details: Human Resources, 201-500 employees Published: January 17, 2023 > "Ease of handling, and simple to use." ### Gallery tab Ease of use: 4.4 out of 5 (114 reviews) #### Related review snippet Reviewer: Amaury P. Reviewer details: Outsourcing/Offshoring, 51-200 employees Published: August 27, 2025 > "The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable." ### Integrations tab Zoiper connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/158719/ZoiPer/#integrations) #### Most popular integrations - Freshdesk: 5.0 rating - Nimble: 4.4 rating - VICIdial: 5.0 rating #### Integrations-related review snippet Reviewer: PAWAN K. Reviewer details: Information Technology and Services, 501-1,000 employees Published: September 10, 2020 > "Integration with the ameyo application is very useful" --- ## Bria Rating: 4.3 out of 5 (106 reviews) Profile: [Bria](https://www.capterra.com/p/158718/Bria/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? VoIP platform that offers softphone solutions, team messaging, and management tools for unified communications of call centres. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $2.95 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.5 rating - Caller ID: 4.1 rating - Call Recording: 4.0 rating - Call Routing: 4.8 rating #### Lowest rated features - Video Conferencing: 3.0 rating - Live Chat: 3.3 rating - Call Logging: 4.2 rating - Mobile Access: 3.0 rating #### Feature-related review snippet Reviewer: Diendéré J. Reviewer details: Marketing and Advertising, 11-50 employees Published: December 28, 2022 > "An easy to use software, the interface is very attractive even for beginners and offers many cool features" ### Gallery tab Ease of use: 4.2 out of 5 (106 reviews) #### Related review snippet Reviewer: Bill L. Reviewer details: Information Technology and Services, 1-10 employees Published: July 16, 2026 > "Great value for soft phone services - we switched from the big company to this because of the cost - it has everything you need and very easy to set up." ### Integrations tab Bria connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/158718/Bria/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Microsoft Outlook: 4.5 rating - OnSIP: 4.7 rating - Zadarma: 3.8 rating - CloudCall: 4.0 rating - Callture: 4.8 rating #### Integrations-related review snippet Reviewer: Tom K. Reviewer details: Accounting, 1-10 employees Published: February 10, 2021 > "With Bria I can answer calls from anywhere and it integrates into iOS" --- ## Ricochet360 Rating: 4.8 out of 5 (82 reviews) Profile: [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Our products include: Auto Dialer, Cloud Phone System, Progressive Dialer, CRM & Lead Management, and Email & SMS Marketing Automation. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating - Reporting & Statistics: 5.0 rating - VoIP Connection: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (82 reviews) #### Related review snippet Reviewer: Mike W. Reviewer details: Retail, 11-50 employees Published: April 22, 2025 > "Ricochet360 redesigned outbound calling by bringing an auto-dialer through which agents are connected to leads per second and such benefits come with a level of competition." ### Integrations tab Ricochet360 connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/141932/Ricochet/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - WordPress: 4.6 rating - Google Sheets: 4.7 rating - Zapier: 4.7 rating - Constant Contact: 4.3 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - LinkedIn for Business: 4.6 rating - SendGrid: 1.0 rating --- ## uContact Rating: 4.5 out of 5 (81 reviews) Profile: [uContact](https://www.capterra.com/p/115213/uContact/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $59.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating - Call Logging: 4.7 rating #### Lowest rated features - Real-Time Reporting: 4.0 rating - Auto-Dialer: 4.0 rating - Call Routing: 4.7 rating - Computer Telephony Integration: 4.7 rating #### Feature-related review snippet Reviewer: Erivaldo G. Reviewer details: Information Technology and Services, 501-1,000 employees Published: September 24, 2025 > "The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible." ### Gallery tab Ease of use: 4.5 out of 5 (81 reviews) #### Related review snippet Reviewer: Erivaldo G. Reviewer details: Information Technology and Services, 501-1,000 employees Published: September 24, 2025 > "The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible." ### Integrations tab uContact connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/115213/uContact/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.5 rating - monday.com AI Work Platform: 4.6 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Google Chrome: 4.8 rating - Freshsales: 4.5 rating --- ## OnSIP Rating: 4.7 out of 5 (78 reviews) Profile: [OnSIP](https://www.capterra.com/p/158706/OnSIP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customize your VoIP communications with OnSIP’s easy-to-use solution. No Contracts Required. US-based support. Free phones for 5+ Users #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.95 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.8 rating - Caller ID: 4.8 rating - Call Routing: 4.8 rating - Call Center Management: 5.0 rating #### Lowest rated features - Reporting & Statistics: 4.0 rating - Video Conferencing: 4.5 rating - Call Transfer: 5.0 rating - Voice Mail: 5.0 rating #### Feature-related review snippet Reviewer: Kevin S. Reviewer details: Computer Software, 1-10 employees Published: June 2, 2023 > "From my experiences, we love the ability to build out our own system to our design. " ### Gallery tab Ease of use: 4.6 out of 5 (78 reviews) #### Related review snippet Reviewer: Terri O. Reviewer details: Airlines/Aviation, 1-10 employees Published: September 17, 2025 > "I like how where ever I travel I can make and receive calls as long as I have wifi with out clients seeing my personal phone number" ### Integrations tab OnSIP connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/158706/OnSIP/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Odoo : 4.2 rating --- ## Cisco Unified Communications Manager Rating: 4.3 out of 5 (78 reviews) Profile: [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? VoIP software that offers session management, messaging, video, voice, mobility, and web conferencing capabilities. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Routing: 5.0 rating - Call Transfer: 5.0 rating - Call Recording: 4.5 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - Video Conferencing: 4.5 rating - Call Monitoring: 5.0 rating #### Feature-related review snippet Reviewer: Amey M. M. Reviewer details: Information Technology and Services, 501-1,000 employees Published: December 9, 2024 > "It's user interface is very smooth and easy to use." --- ## Kavkom Rating: 4.7 out of 5 (70 reviews) Profile: [Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier! #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Caller ID: Not available - Call Logging: Available - Caller Profiles: Not available - Live Chat: Not available - Video Conferencing: Not available - AI Copilot: Not available - Generative AI: Not available - VoIP Connection: Not available ### Gallery tab Ease of use: 4.6 out of 5 (70 reviews) #### Related review snippet Reviewer: Sidahmed B. Reviewer details: Information Technology and Services, 1-10 employees Published: August 9, 2022 > "We feel stressless with the UI UX, my sales love it" ### Integrations tab Kavkom connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/140624/Predictive-dialer-PBX/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating - Google Chrome: 4.8 rating - CRM Analytics: 4.3 rating --- ## Zadarma Rating: 3.8 out of 5 (69 reviews) Profile: [Zadarma](https://www.capterra.com/p/166095/Zadarma/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 3.2 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Caller ID: 1.0 rating - Call Logging: 1.0 rating - Call Routing: 1.0 rating #### Feature-related review snippet Reviewer: Jhon Jaiver S. Reviewer details: Marketing and Advertising, 1-10 employees Published: April 4, 2022 > "They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily." ### Gallery tab Ease of use: 3.7 out of 5 (69 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 201-500 employees Published: July 15, 2026 > "We started using the Zadarma to manage our business communication more effectively especially for handling incoming and outgoing calls across different teams so far the experience and has been smooth and it help us reduce the complexity of managing called through separate systems the setup process was easier than expected and once everything was configured the platform work consists for a daily operations." ### Integrations tab Zadarma connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/166095/Zadarma/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.0 rating - Shopify: 4.5 rating - Telegram: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.4 rating --- ## Unitel Voice Rating: 4.6 out of 5 (65 reviews) Profile: [Unitel Voice](https://www.capterra.com/p/172777/UniTel-Voice/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Unitel Voice is the business builder's phone system. Run your business from anywhere using any device. Amazing support ready to help. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.99 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Routing: 5.0 rating - Call Transfer: 5.0 rating #### Feature-related review snippet Reviewer: Timothy C. Reviewer details: Consumer Services, 1-10 employees Published: August 7, 2024 > "sensitive content hidden] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines. " ### Gallery tab Ease of use: 4.4 out of 5 (65 reviews) #### Related review snippet Reviewer: Howard G. Reviewer details: Financial Services, 1-10 employees Published: April 15, 2026 > "Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me." --- Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (100) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Call Logging Call Recording Call Routing Caller ID Caller Profiles Generative AI Live Chat Video Conferencing [VoIP Connection](https://www.capterra.com/softphone-software/features/voip-connection/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Telephony Software](https://www.capterra.com/telephony-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[VoIP Software](https://www.capterra.com/voip-software/)[Mobility Software](https://www.capterra.com/mobility-software/)[Remote Work Software](https://www.capterra.com/remote-work-software/) I'm looking for Softphone Software that is: [Free](https://www.capterra.com/softphone-software/s/free/)[For Mac](https://www.capterra.com/softphone-software/s/mac/)