--- title: "Best Speech Analytics Software 2026 | Capterra" description: "Find the top Speech Analytics software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/speech-analytics-software/" page_type: "category" language: "en" --- # Best Speech Analytics Software ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Automatic Transcription: Not available - Customer Experience Management: Not available - Call Recording: Available - Natural Language Processing: Not available - Sentiment Analysis: Not available - Call Center Management: Available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Available - Generative AI: Not available - AI Copilot: Not available - Data Security: Not available #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## Speech-to-Text Rating: 5.0 out of 5 (3 reviews) Profile: [Speech-to-Text](https://www.capterra.com/p/254094/Google-Cloud-Speech-to-Text/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Accurately convert speech into text with an API powered by the best of Google’s AI research and technology. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 4.5 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.02 Pricing details: Usage Based, One Time Free trial: Yes Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Not available - Call Recording: Not available - Natural Language Processing: Available - Sentiment Analysis: Available - Call Center Management: Not available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Not available - Generative AI: Not available - AI Copilot: Not available - Data Security: Not available ### Gallery tab Ease of use: 5.0 out of 5 (3 reviews) --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Automatic Call Distribution: 5.0 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating - Call Routing: 5.0 rating #### Lowest rated features - Call Center Management: 4.0 rating - Call Scripting: 4.0 rating - IVR: 5.0 rating - Performance Management: 5.0 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Gong.io Rating: 4.8 out of 5 (561 reviews) Profile: [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.7 rating - Performance Management: 4.8 rating - Performance Metrics: 4.7 rating - Sentiment Analysis: 4.6 rating #### Lowest rated features - Natural Language Processing: 4.0 rating - Third-Party Integrations: 4.6 rating - Audio Capture: 4.5 rating - CRM: 4.5 rating ### Gallery tab Ease of use: 4.7 out of 5 (561 reviews) #### Related review snippet Reviewer: connor W. Reviewer details: Computer Software, 51-200 employees Published: June 23, 2026 > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more." ### Integrations tab Gong.io connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/157969/Gong-io/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoom Workplace: 5.0 rating - GoTo Meeting: 4.4 rating - Microsoft Outlook: 5.0 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - MiVoice Business Solution: 4.2 rating - Genesys Cloud CX: 4.3 rating - Velocify: 4.3 rating --- ## Transkriptor Rating: 4.7 out of 5 (551 reviews) Profile: [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Your AI-Powered Note-Taking Assistant! #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Reliable transcription precision Cons: - High and inflexible pricing - Cumbersome manual text editing #### Starting price Starting price: $8.33 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Natural Language Processing: 3.3 rating - Speech-to-Text Analysis: 3.3 rating - Audio Capture: 3.5 rating - Automatic Transcription: 3.0 rating #### Feature-related review snippet Reviewer: Jenny Carolina V. Reviewer details: Program Development, Self-employed Published: December 2, 2024 > "Overall, the time-saving aspect and user-friendly design were the standout features for me." ### Gallery tab Ease of use: 4.8 out of 5 (551 reviews) #### Related review snippet Reviewer: Ki I. Reviewer details: Higher Education, Self-employed Published: November 5, 2024 > "Transkriptor offers convenient and efficient transcript creation, while Meetingtor provides a helpful alternative for recording Zoom meetings by integrating with your calendar." ### Integrations tab Transkriptor connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/251933/Transkriptor/#integrations) #### Most popular integrations - Google Drive: 4.3 rating - Asana: 4.5 rating - Gmail: 5.0 rating - Google Meet: 4.8 rating - Microsoft Teams: 5.0 rating - monday.com AI Work Platform: 4.6 rating - RingCX: 4.2 rating --- ## Rilla Rating: 4.8 out of 5 (362 reviews) Profile: [Rilla](https://www.capterra.com/p/10016798/Rilla/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Forget ridealongs - Rilla's leading AI captures insights to coach your reps virtually 100x faster and maximizes your close rates. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Responsive and helpful support team - Comprehensive coaching capabilities Cons: - Frequent recording and device challenges #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.7 rating - Audio Capture: 4.4 rating - Natural Language Processing: 4.5 rating - Automatic Transcription: 4.2 rating #### Lowest rated features - Speech-to-Text Analysis: 4.2 rating - Third-Party Integrations: 4.3 rating - Performance Metrics: 4.5 rating - Sales Trend Analysis: 4.5 rating #### Feature-related review snippet Reviewer: Kristen R. Reviewer details: Consumer Services, 1-10 employees Published: March 3, 2026 > "This helps us navigate to be better everyday." ### Gallery tab Ease of use: 4.8 out of 5 (362 reviews) #### Related review snippet Reviewer: Jason M. Reviewer details: Real Estate, 5,001-10,000 employees Published: June 2, 2026 > "It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries and it has helped me become more consistent and effective in my role." ### Integrations tab Rilla connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/10016798/Rilla/#integrations) #### Most popular integrations - ServiceTitan: 4.6 rating #### Integrations-related review snippet Reviewer: Clemens R. Reviewer details: Management Consulting, 1-10 employees Published: November 13, 2024 > "The AI integration is fantastic, and the areas it targets are evidence-based and predictive of success in a sales or negotiation environment." --- ## Calabrio ONE Rating: 4.5 out of 5 (263 reviews) Profile: [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience & customer outcomes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $295.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Not available - Call Center Management: Not available - Self-Service Search: Not available - Predictive Analytics: Available - Surveys & Feedback: Not available - Generative AI: Not available - AI Copilot: Available - Data Security: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: July 7, 2023 > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it." ### Gallery tab Ease of use: 4.6 out of 5 (263 reviews) #### Related review snippet Reviewer: Spencer V. Reviewer details: Banking, 10,001+ employees Published: May 1, 2024 > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." --- ## XM for Customer Experience Rating: 4.6 out of 5 (255 reviews) Profile: [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Available - Call Center Management: Available - Self-Service Search: Available - Predictive Analytics: Available - Surveys & Feedback: Available - Generative AI: Not available - AI Copilot: Not available - Data Security: Not available ### Gallery tab Ease of use: 4.4 out of 5 (255 reviews) #### Related review snippet Reviewer: Mike A. Reviewer details: Telecommunications, 201-500 employees Published: October 3, 2025 > "Very helpful for gathering opinions and reviews of internal processes and company updates." ### Integrations tab XM for Customer Experience connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/152924/Customer-Frontlines/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - ServiceNow: 4.5 rating - Grade.us: 4.8 rating - Adobe Analytics: 4.5 rating --- ## Convin Rating: 4.9 out of 5 (232 reviews) Profile: [Convin](https://www.capterra.com/p/204868/Convin/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: ₹80.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Performance Management: 4.8 rating #### Feature-related review snippet Reviewer: Sunil R. Reviewer details: Education Management, 5,001-10,000 employees Published: November 23, 2023 > "The user-friendly layout and organization of all facts and tips in Convin is commendable." ### Gallery tab Ease of use: 4.9 out of 5 (232 reviews) #### Related review snippet Reviewer: Abhijith B. Reviewer details: Information Technology and Services, 501-1,000 employees Published: October 18, 2023 > "It also helped us to track the issue tickets based on customers sentiments and voice tone. With convin we were able to customize our auditing parameters and scores that made our auditing efficient." ### Integrations tab Convin connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/204868/Convin/#integrations) #### Most popular integrations - Ameyo: 4.9 rating - Exotel: 4.8 rating - Ozonetel: 4.9 rating #### Integrations-related review snippet Reviewer: Bharti C. Reviewer details: Health, Wellness and Fitness, 5,001-10,000 employees Published: December 13, 2023 > "I also appreciate how easily it integrates with my calendar." --- ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? JustCall’s Speech Analytics delivers transcripts, sentiment, and insights to improve coaching, compliance, and customer satisfaction. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Not available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Available - Call Center Management: Available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Not available - Generative AI: Not available - AI Copilot: Not available - Data Security: Available #### Feature-related review snippet Reviewer: Sophia S. Reviewer details: Retail, 11-50 employees Published: July 23, 2026 > "The software itself generally worked as expected, and the interface was easy enough to navigate." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## Talkatoo Rating: 4.7 out of 5 (221 reviews) Profile: [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Boost your practice’s productivity like never before and eliminate medical records with our expanded suite of voice-enabled AI tools. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Automatic Transcription: 4.6 rating - Audio Capture: 4.5 rating - Call Recording: 5.0 rating - Activity Dashboard: 4.8 rating #### Lowest rated features - Search/Filter: 5.0 rating #### Feature-related review snippet Reviewer: Leah G. Reviewer details: Veterinary, 1-10 employees Published: January 27, 2025 > "Very user friendly" --- ## ELSA Speak Rating: 4.5 out of 5 (174 reviews) Profile: [ELSA Speak](https://www.capterra.com/p/240698/ELSA-Speak/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $6.99 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.5 rating - Activity Dashboard: 3.5 rating - API: 3.0 rating #### Feature-related review snippet Reviewer: Hosni H. Reviewer details: Airlines/Aviation, 5,001-10,000 employees Published: March 29, 2022 > "Useful and manageable faster than others" ### Gallery tab Ease of use: 4.6 out of 5 (174 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 11-50 employees Published: August 30, 2024 > "I love the interface of the app" --- ## CTM Rating: 4.7 out of 5 (159 reviews) Profile: [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Monitoring: 5.0 rating - Automatic Call Distribution: 5.0 rating - Call Center Management: 4.7 rating #### Lowest rated features - Chat/Messaging: 3.5 rating - Natural Language Processing: 4.0 rating - Call Routing: 4.5 rating - Computer Telephony Integration: 5.0 rating #### Feature-related review snippet Reviewer: Emilio X. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: April 22, 2026 > "The software provides a friendly interface that is easy to navigate and find the useful metrics." ### Gallery tab Ease of use: 4.4 out of 5 (159 reviews) #### Related review snippet Reviewer: Alejandra M. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 15, 2026 > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." ### Integrations tab CTM connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Mailchimp: 4.5 rating - Zoom Workplace: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: Vincent B. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 16, 2025 > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." --- ## Amazon Connect Rating: 4.5 out of 5 (96 reviews) Profile: [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Call Recording: 4.7 rating - Multi-Channel Communication: 4.2 rating - IVR: 4.3 rating #### Lowest rated features - Call Tracking: 1.0 rating - Predictive Dialer: 3.0 rating - Natural Language Processing: 4.5 rating - API: 5.0 rating #### Feature-related review snippet Reviewer: Hariesh S. Reviewer details: Farming, 1-10 employees Published: August 5, 2025 > "Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with other AWS services." ### Gallery tab Ease of use: 4.4 out of 5 (96 reviews) #### Related review snippet Reviewer: Piyusha P. Reviewer details: Hospital & Health Care, 201-500 employees Published: June 2, 2026 > "The call routing and call management features are highly customizable, which helps improve customer experience and agent productivity." ### Integrations tab Amazon Connect connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/234575/Amazon-Connect/#integrations) #### Most popular integrations - AWS Lambda: 4.7 rating - Amazon Pinpoint: 4.5 rating - Amazon DynamoDB: 4.4 rating - Amazon Aurora: 4.6 rating - Amazon Redshift: 4.4 rating - DialogTech: 3.4 rating #### Integrations-related review snippet Reviewer: Mindi W. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: May 21, 2025 > "Amazon Connect offers a core set of features for handling calls and chats, with integrations with other AWS services for more advanced functionalities" --- ## Sprinklr Rating: 4.3 out of 5 (91 reviews) Profile: [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sprinklr is an enterprise-grade, AI-native unified customer experience management platform #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Not available - Customer Experience Management: Available - Call Recording: Not available - Natural Language Processing: Available - Sentiment Analysis: Available - Call Center Management: Available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Available - Generative AI: Available - AI Copilot: Available - Data Security: Not available ### Gallery tab Ease of use: 3.9 out of 5 (91 reviews) #### Related review snippet Reviewer: Junior T. Reviewer details: Accounting, 51-200 employees Published: December 24, 2025 > "Sprinklr is highly regarded for enterprise-scale social and CX management, with strong analyst recognition and feature depth, but it often criticized for usability, cost, and suitability outside of large-scale operations." ### Integrations tab Sprinklr connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/131274/Sprinklr-Platform/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.0 rating - Microsoft Power BI: 4.6 rating - Twitter/X: 3.0 rating - Salesforce Service Cloud: 5.0 rating - Marketo Engage: 4.3 rating --- ## Chorus Rating: 4.5 out of 5 (67 reviews) Profile: [Chorus](https://www.capterra.com/p/253713/Chorus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $100.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 4.0 rating - Call Recording: 3.5 rating #### Feature-related review snippet Reviewer: Danny G. Reviewer details: Computer Software, 51-200 employees Published: February 10, 2025 > "The AI meeting summaries were helpful and relatively easy interface to use." ### Gallery tab Ease of use: 4.5 out of 5 (67 reviews) #### Related review snippet Reviewer: Danny G. Reviewer details: Computer Software, 51-200 employees Published: February 10, 2025 > "The AI meeting summaries were helpful and relatively easy interface to use." ### Integrations tab Chorus connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/253713/Chorus/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.7 rating - Google Workspace: 5.0 rating - Zoom Workplace: 4.5 rating - GoTo Meeting: 4.4 rating - Webex Suite: 4.4 rating - Microsoft Outlook: 4.5 rating - Five9: 4.2 rating - Outreach: 4.4 rating --- ## Modjo Rating: 4.7 out of 5 (60 reviews) Profile: [Modjo](https://www.capterra.com/p/215663/Modjo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Not available - Call Center Management: Not available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Available - Generative AI: Available - AI Copilot: Not available - Data Security: Not available ### Gallery tab Ease of use: 4.7 out of 5 (60 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Internet, 51-200 employees Published: June 3, 2022 > "The tag system, the design, and the easy data reporting are my favorite." ### Integrations tab Modjo connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/215663/Modjo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Google Meet: 4.5 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.3 rating - Google Calendar: 4.8 rating - Pipedrive: 4.5 rating - Microsoft Outlook: 4.5 rating - Aircall: 5.0 rating --- ## Appen Rating: 4.1 out of 5 (40 reviews) Profile: [Appen](https://www.capterra.com/p/210755/Appen/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Appen is the global leader in AI training data. Most of today’s interactions between consumers and AI are supported by Appen. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: No ### Features tab #### Highest rated features - Audio Capture: 4.3 rating - Automatic Transcription: 4.3 rating - Speech-to-Text Analysis: 4.3 rating - Language Detection: 5.0 rating #### Feature-related review snippet Reviewer: Dvock A. Reviewer details: Information Technology and Services, 10,001+ employees Published: June 1, 2023 > "The ease of use that I like is clear instructions and guidelines as well as support and training." ### Gallery tab Ease of use: 4.0 out of 5 (40 reviews) #### Related review snippet Reviewer: Dvock A. Reviewer details: Information Technology and Services, 10,001+ employees Published: June 1, 2023 > "Finally, through integration with other apps, the benefits are;automated workflows and data exchange hence valuable for clients who have existing data infrastructure or want to incorporate Appen's services seamlessly into their existing workflows." --- ## Sunoh Rating: 4.1 out of 5 (37 reviews) Profile: [Sunoh](https://www.capterra.com/p/10016372/Sunoh/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Powered by AI and voice recognition technology, Sunoh.ai generates clinical documentation from patient-provider conversations. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Not available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Not available - Call Center Management: Not available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Not available - Generative AI: Not available - AI Copilot: Not available - Data Security: Not available ### Gallery tab Ease of use: 4.2 out of 5 (37 reviews) ### Integrations tab Sunoh connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/10016372/Sunoh/#integrations) #### Most popular integrations - athenaOne: 5.0 rating - Epic: 4.4 rating - eClinicalWorks: 4.0 rating --- ## ClearTouch Operator Rating: 4.6 out of 5 (36 reviews) Profile: [ClearTouch Operator](https://www.capterra.com/p/210685/cleartouch-operator/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ClearTouch Speech Analytics captures words, tone, and pauses to detect risks, improve agent performance, and enhance CX #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Routing: 5.0 rating - Chat/Messaging: 5.0 rating - IVR: 5.0 rating #### Lowest rated features - Call Recording: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (36 reviews) #### Related review snippet Reviewer: Manikandan K. Reviewer details: Financial Services, 201-500 employees Published: August 16, 2023 > "It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format." ### Integrations tab ClearTouch Operator connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/210685/cleartouch-operator/#integrations) #### Most popular integrations - Freshdesk: 4.0 rating #### Integrations-related review snippet Reviewer: Manikandan K. Reviewer details: Financial Services, 201-500 employees Published: August 16, 2023 > "It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format." --- ## Leexi Rating: 4.9 out of 5 (35 reviews) Profile: [Leexi](https://www.capterra.com/p/268555/Leexi/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI Notetaker - AI conversational intelligence: Transform your meeting productivity. Recording,Meeting notes,follow-up tasks,analytics,. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €23.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Audio Capture: 5.0 rating - Automatic Transcription: 5.0 rating - Natural Language Processing: 5.0 rating #### Lowest rated features - Language Detection: 4.0 rating - Speech-to-Text Analysis: 5.0 rating #### Feature-related review snippet Reviewer: Adam G. Reviewer details: Capital Markets, 1-10 employees Published: September 9, 2024 > "Leexi helps me substantively, it is elegant and intuitive." ### Gallery tab Ease of use: 4.9 out of 5 (35 reviews) #### Related review snippet Reviewer: Adam G. Reviewer details: Capital Markets, 1-10 employees Published: September 9, 2024 > "Leexi helps me substantively, it is elegant and intuitive." ### Integrations tab Leexi connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/268555/Leexi/#integrations) #### Most popular integrations - Slack: 4.0 rating - Gmail: 4.5 rating - Google Meet: 5.0 rating - HubSpot CRM: 5.0 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Ringover: 4.7 rating - 3CX: 4.4 rating - Aircall: 5.0 rating --- ## MaxContact Rating: 4.7 out of 5 (33 reviews) Profile: [MaxContact](https://www.capterra.com/p/156506/MaxContact/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: £80.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating - Data Security: 5.0 rating #### Lowest rated features - Automatic Transcription: 4.5 rating - Audio Capture: 5.0 rating - Automatic Call Distribution: 5.0 rating - Computer Telephony Integration: 5.0 rating #### Feature-related review snippet Reviewer: Nicola B. Reviewer details: Retail, 51-200 employees Published: January 22, 2021 > "I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors." ### Gallery tab Ease of use: 4.6 out of 5 (33 reviews) #### Related review snippet Reviewer: Finley B. Reviewer details: Telecommunications, 11-50 employees Published: March 1, 2024 > "MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team." ### Integrations tab MaxContact connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/156506/MaxContact/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Dynamics 365: 4.4 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Cisco AnyConnect: 4.6 rating - Salesforce Platform: 4.4 rating - Zoho CRM Plus: 4.4 rating - Worldpay for Enterprise: 3.3 rating --- ## EvaluAgent Rating: 4.7 out of 5 (20 reviews) Profile: [EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Available - Call Center Management: Available - Self-Service Search: Available - Predictive Analytics: Available - Surveys & Feedback: Available - Generative AI: Not available - AI Copilot: Not available - Data Security: Available ### Gallery tab Ease of use: 4.5 out of 5 (20 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Internet, 1-10 employees Published: August 21, 2023 > "It is quite easy to use and provides individuals with information in a very clear way." ### Integrations tab EvaluAgent connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/148526/EvaluAgent/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Intercom: 4.5 rating - Talkdesk: 4.5 rating - Twilio: 4.4 rating - Aircall: 4.2 rating - Nicereply: 4.7 rating --- ## Laxis Rating: 4.3 out of 5 (20 reviews) Profile: [Laxis](https://www.capterra.com/p/238763/Laxis/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Laxis is the next generation of AI meeting assistants that empowers everyone to benefit from more effective meetings. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $8.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Not available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Not available - Call Center Management: Not available - Self-Service Search: Not available - Predictive Analytics: Not available - Surveys & Feedback: Not available - Generative AI: Not available - AI Copilot: Available - Data Security: Not available ### Gallery tab Ease of use: 4.3 out of 5 (20 reviews) --- ## QEval Rating: 4.0 out of 5 (20 reviews) Profile: [QEval](https://www.capterra.com/p/182454/QEvalPro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $100.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Automatic Transcription: Available - Customer Experience Management: Available - Call Recording: Available - Natural Language Processing: Available - Sentiment Analysis: Not available - Call Center Management: Available - Self-Service Search: Not available - Predictive Analytics: Available - Surveys & Feedback: Not available - Generative AI: Not available - AI Copilot: Available - Data Security: Available #### Feature-related review snippet Reviewer: Ken S. Reviewer details: Telecommunications, 501-1,000 employees Published: June 30, 2021 > "I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not." ### Gallery tab Ease of use: 3.9 out of 5 (20 reviews) #### Related review snippet Reviewer: Ken S. Reviewer details: Telecommunications, 501-1,000 employees Published: June 30, 2021 > "I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not." ### Integrations tab QEval connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/182454/QEvalPro/#integrations) #### Most popular integrations - CallMiner Eureka: 4.6 rating - Observe.AI: 4.3 rating --- Page 1 of 3 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (94) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Automatic Transcription Call Center Management Call Recording Customer Experience Management Data Security Generative AI Natural Language Processing Predictive Analytics Self-Service Search Sentiment Analysis Surveys & Feedback Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Speech Recognition Software](https://www.capterra.com/speech-recognition-software/)[Customer Experience Software](https://www.capterra.com/customer-experience-software/)[Call Center Software](https://www.capterra.com/call-center-software/)